ust wanted to leave a quick review about IAS builders. We had a slab leak and the Quick Dry…read moreremediation company recommended them to us. They sent Trevor out to us, and he was prompt, explained that they use the same software as USAA, so the approval of the estimate for reconstruction should go smoothly and swiftly. Unfortunately, due to other circumstances, we were not able to use IAS builders. We called Gloria, explained the situation and offered to pay Gloria half of the fee for the estimate, fees, and visit Trevor made. I believe Gloria is caring about her customers and the company and if you have any questions, concerns or other issues you should definitely contact her and she will take care of you.
¥¥¥¥¥¥¥¥ THE TRUTH. ¥¥¥¥¥¥¥¥
We initially tried to work with IAS Builders in October 2023 but were met with slow communication and a suspicious approach to handling insurance money. They proposed managing our insurance claim to relieve our stress, but this required us to sign over the check from USAA for restoring our drywall, paint, cabinets, and carpet. I wanted transparency on how the money would be spent, but they refused to provide details.
The situation worsened when the owner's wife called me, bad-mouthed us, and hung up after claiming she was the owner. Later, the actual owner, Pogo, called, he was irate and yelling saying they do not give receipts and who am I to question how they do business. He suggested we could cancel the contract by just paying the $1,000. deductible. (Should have immediately said yes but we didn't want any liens) I wanted to speak with the project manager first to ensure everyone was paid, especially since the drywall work had just begun after a three-week delay. Now we are after Thanksgiving.
We ended up paying a little over $3,000 for drywall and patching. Work seems correct and appropriate. However, Gloria from IAS then informed us about a $1,500 cancellation fee if we didn't use their services. After a discussion, she agreed to halve the fee if we gave them a five-star rating on various social media platforms. Although I complied, it felt wrong.
After six months, I decided to share the truth: if you consider using IAS Builders, be cautious. Expect potential issues with insurance, project delays, and additional hassles. If your insurance company provides a check, oversee the spending yourself. Be your own general contractor to ensure transparency and quality. Our kitchen restoration took about nine weeks, and though we managed, it was far from the quick and quality work we had hoped for. Seek multiple estimates and prioritize quality over speed. We chose IAS based on a plumber's recommendation, but in hindsight, we should have researched more thoroughly.
Gloria I still give you 5 stars based on my interactions I had with you