Everything went well. We have had the trailer less than a week. All promises were kept,…read morefriendly, kind and easy to work with. Very helpful. We found exactly what we wanted and we are happy. All staff were excellent, exceeded expectations!

This family and team has always gone above and beyond to satisfy us as customers. We will be…read morereferring our friends for sure. Thank you rusty for getting our trailer back on the road so we didn't miss our trip. YOU ROCK

We were traveling from Washington state to California and had to change plans and rent a truck and…read morea trailer to tow our car. Mr. Bounds and his team hooked us up--literally and the 2 guys who helped move all our stuff from a trailer from a truck, although a bit scruffy, were good guys to deal with. Thank you so much, Bounds 66! you guys were real lifesavers!

love this place - they couldn't be more honest and Rex is a great guy with some good stories. I…read morewould NEVER take my car anywhere else

I cannot thank this team more for everything they did for my Civic after hitting a deer. Audrey is…read morean absolute rockstar in the collisions department! She knew I was nervous as it was my first crash, and I'm from out of state so they had my car for a bit until I could get it. We genuinely thought my car was a goner, but Audrey and her team worked so hard to get my baby back to new! Thank you! Thank you! Thank you, Audrey and GP Auto.

Dropped my truck off last week for an ignition issue. I was sent a quote of $516.16. I talked to…read moreservice advisor and agreed to the price as well as authorized online. Went to pick up my truck today and was told a price of $766.32. I was shocked and ask what additional charges were? I was told it was a diagnostic fee. After talking to the service advisor he charged me $610. I'm not sure if it's normal business practice to not include all the fees in a quote you give a customer they agree to but it felt pretty shady. Make sure to ask what total charges are including diagnostic before agreeing to service.

If I could rate this dealership with a negative 10 I would. My husband and I drove from Roseville,…read moreCa to Ashland to purchase a 2023 Acura TLX A Spec in February 2025. The salesman could only find one key, told us the other was somewhere and he would find it then mail it to us. It's now the end of July after several phone calls we finally got a key in May. We had to take it to our local Acura dealer to have it programmed, just like the key, we were promised reimbursement. Again after several phones calls and multiple excuses we have not received our reimbursement. Every phone call we speak to someone new as the previous person is either in the hospital or no longer employed there. We regret making the drive to Oregon for our cash purchase. This dealership is really out there, they are extremely unprofessional!! DO NOT SPEND YOUR MONEY WITH THIS SHADY BUSINESS!! They were very happy to take our money however they have no interest in repeat customers as they have treated us so disrespectful that I will never do business with them again nor will I recommend anyone to them!

I sent my information to this dealership over a 2003 Mustang I was interested in. They texted and…read morecalled me promptly right after. I'm in California so not local. I was ready to book a flight the next day. They told me the car is currently in the detail shop and would be ready in two weeks. BUMMER. Anyways, Two weeks later I checked back with them and was informed it was still in their detail shop. I texted them again 3 weeks later and was told the same thing but they told me I would be called/texted as soon as the car is ready. Well that didn't happen. I seen the listing had been updated with new pictures and price. It was at $21,991 and the price got raised from $28,991. Yup a $7,000 increase and no one EVER reached back to me. Horrible way to do business.

I guess things have changed with Used Car factory. First of all I never write a bad reviews for…read morebusinesses I have done transactions with. But Used Car Factory has changed that. I bought a truck from them, the next day the check engine light came on. Took it back there, they said they would replace it no problem, as long as I got the part. I purchased the part, and brought the truck back to them, their mechanic could not figure it out. It was an O2 censor. The issue was, with that engine type, the wrong o2 censor would read that it needed to be replaced. So I had to take my truck into a different mechanic, and drop over $500 to get the o2 censor issue figure out. Then came back to Used Car factory, asked if they could reimburse me for the Auto shop fee, they said not, Then asked if they would simply pay for the parts, they again said no. Will never refer anyone I know to this car lot. I dropped 15k on my truck, they could have at least replaced/paid for the parts I had to put into the truck, to get it running right. The last conversation I had with them, I asked them to pay for the o2 censor, which is $126. After paying over $15,000, you would think they would at least do that.

Ron was awesome. Strait shooter no bs. And on top of his helpful attitude he informed me if I make…read morean appointment they will gladly make repairs at just the cost of the part. Can I just say WOW! Nice vehicle and free mechanic how do they do it? Had a great buying experience and have a long term salesman friend. See Ron on the weekends because he is so good two days a week is all he needs to work. Lol great buys on the lot too. Not a fancy place but is standing the test of time. Thanks again for the great deal and I love the 4x4.

THEY CAME HIGHLY RECOMMENDED -…read more pretty much complete incompetence - simple job turned into a nightmare taking 3 times longer than it should because they couldn't find the parts and then DIDN'T EVEN DO THE WORK THAT THEY WERE SUPPOSED TO DO then claimed we never told them that's what we wanted............... REALLY PATHETIC communication between mechanics... almost started my engine with NO COOLANT IN IT....... I came in with fluid leaks.... the SECOND leak the first mechanic pointed out was the FUEL PUMP was leaking BADLY..... 4 DAYS in their shop and THEY NEVER FIXED THE FUEL PUMP...... i had to put it in myself - because, again, they couldn't get the parts in time....... I paid $2500+ to have the transmission removed and an engine main seal fixed that was leaking badly. They TOLD ME the front main seal of the tranny was leaking, too. So, I told them, Okay while you have it out I want ALL THE SEALS DONE. They sent it off to local Allison dealer because I guess they couldn't do work on Allison trannys. After 4 days, tranny is back in and I go home. Next trip found fluid leaking out of the tranny - rear main seal of the transmission.... took it back to Webfoot - they claim I never told them to do BOTH seals...... REALLY??? WHO THE HELL pulls a tranny and goes through ALL THAT WORK and doesn't replace ALL THE PRIMARY SEALS....?!?!?! i'm about to get a damn lawyer..............................

I was the unfortunate victim of a motorhome lemon. I have been experiencing a disaster and ended up…read morebroken down outside of Medford, OR. During my time working with Webfoot Truck they were the kindest, most compassionate, acomodating, and caring group of mechanics I have ever encountered. They were ultimately unable to solve my problem without some help from the manufacturer which is the only reason I gave them 4 stars. But, they are everything I would want in a shop working on such expensive and complicated equipment. They are honest, reliable, and put themselves in the customers shoes. They showed extreme patience with me and my horrific situation and I am very grateful.

Jack Trout · 41 seconds ago…read moreGreat commercials, if I was going to buy a used car I would buy it here because Jim makes me laugh every night when I hear, "What Are You Going To Do!" The funniest guy since Cal Worthington in Chico, California who they coined the movie Made In America after. World Class Hilarious Commercial, keep up the good work, we all want MORE ANIMALS!! :)

My daughter and I bought the car in July with promises it had been looked at all thoroughly, well…read moreshe had it one month and needed new ball bearings, and it had an oil leak,battery and wipers Which means it had this wrong when we bought it.The biggest kicker was the muffler sounded so loud, the salesman had said it was aftermarket nice system, NO! WE had it check last week, full of holes, rust.was 400.00. We get no responses from the car lot, the salesman flat lied to my prego daughter and myself to make a sale . We trusted him.we were told the owner would call last week, help pay for mufflers,NOPE didnt. This is why I do not go to small dealers, and I am making sure everyone I can Im spreading the word on this one. Brianna Green, Colleen Ritz

We just had our tailgate replaced at Mock's and it was an outstanding experience! The work done on…read morethe tailgate was perfect -- the paint job absolutely flawless. The detail our rig received before we picked it up was excellent. And finally, the entire crew is incredibly friendly and helpful. I cannot recommend a body shop any higher than I do Mock's (and unfortunately, I have had to use body shops a couple of times over the years). Tim Keith

Mock's got me in immediately, had great communications and fixed my car fast. It looks amazing…read moretoo. Mark and Eric were fantastic. My car was even detailed inside and out when i picked it up. They go above and beyond.