Customer service, you will find difficulty's with contacting…read more You may have been financed with them without knowing. I refinanced to cut ties.

Absolutely terrible experience! Purchased a care through Driveway one year ago. Had issues with…read moreEVERYTHING after purchase went through - care was delivered MUCH later than promised, unable to get title/registration completed prior to temp tag expiring due to Driveway not submitting in timely manner. Unable to get title sent to us when requested although we live in a title holding state. Any time we called and attempted to get a person to assist or a time frame for assistance were given the run around. There seems to be NO SUPERVISOR or person of authority anywhere to assist and actually follow through with concerns. DO NOT BUY A CAR OR FINANCE with this company. NOTHING BUT HEADACHES!!!!

Shout out to Nick at reliable! Very understanding of my situation. Will continue my business here!…read moreThank you everyone at Reliable Credit!

Less than pleased with this company. Some employees are fantastic but others are absolutely…read moreterrible, rude and inconsiderate. They don't work well with clients. Do not recommend them for anyone.

I had to return my truck due to my job loss. They sold my truck under blue book valve and took me…read moreto small claims court. They have collected my payments and interest and now want the interest on my claim they prey on people with bad credit. DONT USE THEM USE SOMEONE ELSE TO FINANCE!!!

I had to volunteerily default on the loan and return the vehicle they financed for me, due to…read morehealth and financial reasons. They auctioned it off (dirt cheap) for half the price I owed and now taking me to small claims court to continue making payments for nothing. That's really unethical and bad business practice they could have sold the vehicle at a fair and reasonable market value instead of expecting me to pay for equity that was returned without any agreement from me to pay the difference. My loss is not some weird banks gain! Who does that? United Finance

If you like to deal with people that treat you like you are a complete and utter moron because of…read morethe local drama they heard about you right before you come down and spend an outrageous amount on a used vehicle and crazy ass interest rate, they are wonderful. Glad to know you treat a customer like that, good thing you turn a huge profit off of them right???

This place will fuck you over 1st chance they get... Always BlueBook my buddy recently bought a car…read morefrom them still owes $10,000 (Ten Thousand) found out it bluebooks at 1,500.... SCAMMERS BEWARE

the best experience I ever had regarding car purchase, they were super friendly and welcoming, and…read moreZach is just the best, he detailed my car personally and helped with other stuff, totally recommend contacting him regarding any kind of stuff. HE IS THE BEST!

From the moment I walked in, the staff was welcoming and professional. My sales professionals, Zac…read moreand Brian listened carefully to what I was looking for and didn't pressure me into anything I wasn't comfortable with. The process was smooth and transparent -- financing was explained clearly, and there were no hidden fees. They even helped me trade in my old vehicle for a fair price. I left feeling confident and happy with my purchase, and the follow-up service after buying the car was excellent. I would definitely recommend Lithia to anyone looking for a stress-free car buying experience. They truly made what can sometimes be a stressful process enjoyable and easy.

I'm from the San Francisco Bay Area but have family in Grants Pass, Oregon. I have a Mercedes…read moreSprinter van that needed new tires and the 60k mile maintenance done. So on a whim, besides my local Mercedes dealer, I also checked pricing at Mercedes of Medford. Even with 800 miles of diesel fuel to get there and back, I literally saved well over a thousand dollars by having this major service step done in Oregon while visiting my family. (And no sales tax on the tires and all the parts I replaced!) As a retired industrial service business owner I was quite pleased with my telephone and subsequent in-person interaction with both Service Adviser Dan and Parts Desk Agent Brandon. They were able to accomodate my requests regarding the scheduling of my visit so that all parts required were in stock the morning of my arrival and the extensive service work was accomplished in one day. I would also like to acknowledge the efforts of Service Technician Justin and the time he spent with me providing recommendations and suggestions for the longevity of my Sprinter. (This was also my first exposure to the text and video summary of an initial service evaluation. It was very impressive.) At the end of the day I wanted to acknowledge the efforts of the above mentioned staff to Hugo, the Service Manager. Near 6pm in the evening, I found him sweeping out the service bay. Great management never shies away from doing the most mundane work if everyone else is busy and that's what needs to be done. That's leading by example. I can see why my experience with the Mercedes of Medford Service Department was so outstanding!

Terrible communication. Slow responses. No update on status of vehicle sale. The lack of support…read moresale started in September 2025 and is still continuing as the New Year 2026 rolls in. After loan approval, it took 14 days to schedule the notary public signing. Several days for them to receive back the paperwork. Then another 14 days to schedule delivery of the vehicle. Another 7-8 days for it to arrive. Once arrived a third party company that holds the title for the finance company, sent a message saying they would take care of getting the vehicle registered. I was not informed by the dealership of this process. I called the licensing company to ask a question on the same day that they reached out. Their representative did not reply for another three weeks. On November 3rd the Oregon temporary tags expired, so I was able to get a 30 day moving permit from the Nevada DMV. That temp permit expired on December 3rd. Then after submitting the requested documents, they submitted my document packet to the Nevada DMV. It has taken another 8 weeks for the DMV to issue registration and license plates on December 30, 2025. But the third party company had the registration package sent to the dealership in Oregon "at the request of the dealership". So as of today the vehicle still does not have license plates. In the mean time the vehicle was issued a citation of $75 for not having up to date registration. Because the vehicle is title under my company name, I had to get commercial insurance before applying for registration, which costs more than $400 per month. So the vehicle has been sitting idle in front of my house for the last two months, while I'm out of $800 in insurance costs, and two monthly loan payments amounting to nearly $2k. I bought the cargo van to use for last mile delivery in Las Vegas metro, but in order to register with services like Amazon Flex, or rent it out on Turo Adventures it needs to be legally registered. At each step in the process I had to continuously prod the dealership sales person for updates. Many times the call had to be elevated to management. Most replies the sales contact would just pass it on to another name within Medford Mercedes. He would not spend an ounce of energy trying to reply the proper information, but would defer the question to someone else. Each time he deferred, it would take 24-48 hours for a response. One of many examples was when after taking possession of the vehicle there is supposed to be a release of the MBUX software from the previous owner to allow the current owner to connect my phone app that controls and communicates with the vehicle's infotainment system. I had to go to the Mercedes manufacturer's contact and the dealership management to get it connected. Both parties pointed to the sales contact, in which he had no idea how to get it connected and once again referred the question to another person within the Medford MB dealership. The latest incident in which the licensing company had the plates sent to the dealership rather than the current owner, I reached out to the same sales rep, and he immediately would not answer the question, but referred it to someone else, in which I will not hear from until at least next Monday, January 5, 2025. I can not recommend doing business with this dealership. They either just don't care, or there not getting paid enough to motivate them to communicate with their customers.

I worked with Gipper and Nick K to make my purchase possible! I truly feel that coming here was a…read moreblessing. After a long search and waiting for the right moment and place, the team here made everything fall into place perfectly. I am so thankful and blessed. Again, thank you Gipper, Nick K, and the ANONYMOUS individuals for your help and assistance. God bless those who worked behind the scenes to help make this happen! Estoy muy agradecida por la amabilidad que me mostraron hoy. Gracias por esta oportunidad y Dios bendiga a las personas anónimas que hicieron esto posible!

Gipper is low pressure and creative, we were offered a very attractive compromise to our original…read moregoal thru his quick thinking- Sales manager Josh also very helpful in making our deal come together- these two gentlemen provided value in their combined teamwork and expertise. Thanks guys! Kristin and James