We moved into a home and inherited an early model hot tub. Super excited but having zero experience maintaining a hot tub we walked into their shop armed with a water sample and enthusiasm.. All Seasons completely set us up for success..Fast forward a year later we had our first real problem with tub . The team sent a repair crew who expertly trouble shot and fixed tub and they educated us further. They also returned a call from us a month later asking advice on tub and they responded to us fast and with kindness. Special shout out to their repair person Tim. I really appreciate him and want to thank all of the staff for their patience and professionalism. I just love my hot tub. So grateful to have had a bad experience with our tub breaking down become a positive one in the end. read more

Rich picked up the phone when I called, was able to offer me a great cover at a competitive price versus buying online, and it arrived sooner than everyone thought. He even offered to get it to my car with a dolly and help load it in. Overall great service, good prices, and quick turnaround times. I'll be back! read more

We have All Season Pools and Spas service our hot tub. I cannot say enough good things about our experience with our service man, Adam. He is there to answer questions, provides excellent service, and goes above and beyond with his customers. read more

This pool service sucks. I would have to go back out and clean the pool after they came out.if this is what you want your pool to look like, hire this company! read more

See all

These folks have been servicing my pool for 7+ years now and do great work. Reliable, friendly, work hard.

I have been waiting to write this review in hope of better communication from this business after emailing my experience to Tyler the Spa delivery coordinator approximately 3 weeks ago after being reassured he would make sure owners and managers were made aware of my concerns. With still no contact I felt I needed to share my experience. We ordered our spa in May and dealt with Rich, he was helpful and courteous and advised us our spa should arrive in late July. I checked a few times to follow up and the store staff was always courteous to deal with, the spa was delayed until August 17th (which in these times wasn't a surprise). They emailed me to do a site inspection and I requested a courtesy call 20 minutes before as I had a doctor's appointment 30 min after the appointment time for inspection. I never received call and called store and was assured he was on his way although never received call, I ended up having to reschedule my Doctors appointment, The inspector said he was given the wrong phone number and did leave a message (albeit on the wrong number). The Spa was delivered on August 17th, the crew was professional and courteous, I asked about the hook up and they said they only delivered and to call the store for hook up. I called the store and was advised that they don't do that anymore. I was somewhat in shock at this point having owned 4 other spa's which were all delivered and set up by the company I purchased from. I f I wanted the DIY experience I would have ordered on line and had direct shipped. I then spent the next 1.5 hours laying on my side removing the panel, installing the drain, removing the plug as to route through the cover. I then hired a local pool company to come set up the chemicals and explain the operation. I was then emailed on August 26th9 days after delivery and advised that they would like to come to the orientation on September 3rd approximately 17 days after delivery. I emailed Tyler back and advised that my customer service experience was not a good one, and still no communication from management. As a business owner in this community for 40 years myself I understand these challenging times, but poor communication throughout the process and failure to take the opportunity to correct issues that to not meet expectations when shared from the customer in a constructive way. read more

Really appreciated the knowledgeable staff and customer service with my recent purchase. They will get my business every time.

I have gotten my pool supplies from the Grass Valley All Seasons store for years. They have always been helpful and polite. In the past if I have had to order a part for my pool, they have never missed calling to let me know it's in. I'm really happy with their costumer service. The reason I give them 4 stars instead of 5 is they sell a lot of Doughboy pool parts. And while Doughboy is great quality, their parts are over priced in my opinion. Also, I recently bought a new Doughboy liner from them and while the price was ok I guess, I was very limited on the liner selection. Doughboy needs to offer a far greater liner design selection in different thickness options. read more

We had a wonderful experience with the Grass Valley location, specifically with Laura. When we originally came in, it was to just look and price spas out. Laura didn't pressure us and kept in contact via email once a month letting us know the specials that month. We landed up getting a killer deal about 3 months later when we were finally ready to purchase a spa. Thank you Laura and All Seasons! read more

Horrible customer service. Got hung up on and mocked by the girl there. Contacting the BBB and consumer affairs - so mad I used this company. They do not deserve your money and I will make it my personal mission to make sure none of my neighbors, co-workers or friends use them. Negative 50 stars. read more

I was in Grass Valley CA - All Seasons Pools and Spas - on Saturday 5/30/2020 - No one in store was wearing face coverings or practicing social distancing - I was shocked - there response "the chlorine in the air will kill corona virus - a minute later he coughed in my direction - I called them on this and in so many words said they really don't care because they don't have to wear face covers - I spoke to co owner Gary Litke - his response "there is no law requiring this and if I don't like it don't shop at my store" - shameful. read more

The best customer services.everyone was helpful.I will always shop there. I went to another company out of town got the run around for a week . walked in here they took care of me know problems.. read more

Not very helpful or knowledgeable. I called yesterday to inquire about pools the guy was nice enough but basically told me to do my research online. That was fine. I did a bunch overnight and was down to a few final ?s. Called once today no answer. Called back and got answer. I asked what time they were open until. The lady said 6 I drove 45in and when I got there there was a sign saying they closed at 4 for Memorial Day. Which would have been fine but I called at 3:57!! You would think she was aware the store was closing in 3 min. I was ready to spend a lot of $ today but instead I will drive to yuba city where Gary was extremely helpful informative and polite on the phone. Your loss all seasons pool read more

Talk about an owner who will do everything in his power to make the customer happy with their pool service! Thanks to Adam for going above and beyond to make our pool sparkling clear and better than it's ever looked before. We are signing up to have him regularly service our pool. Excellent customer service. Really reasonable prices. Trustworthy guy. So thankful to have this company looking out for us now. read more

An odd thing happened. Last year, my spa locked up. A spa tech came out and easily unlocked it. This spring when I went to use the spa the display was again locked up. Same thing. I called All Season, as I had last year, and they told me they don't work on Caldera Spas. Huh? They did the previous year. They have all my information concerning the spa ... The same tech guy is still with them. Anyhow, they were adamant that they don't have a tech that can work on my spa. They offered NO EXPLANATION. But, but .... They did give me the number of a different company and when I called they were very responsive and are making an effort to come out this afternoon. read more

Above and beyond service! I have been dealing with an algae infested pool for the last couple weeks. Each time I come in the staff there is extremely helpful. John and Sharon have been helping me and they have gone above and beyond getting my pool turned around. I have never had better experience at a retail store, even when they are slammed the staff there is always willing to take the time to help my needs. Can not recommend these guys enough!!! read more

I had a disaster with my pool filter, it blew up! I had the great good fortune to meet Nate at All Seasons. He was very helpful, knowledgeable and experienced with all types of pool filters and gave me so much information on each that allowed me to choose one that would work for me. Nate assured me that it would filter my pool and provide me a safer way to perform maintenance without the worry of it blowing up on me again. The service technician made a site visit and then Kevin delivered and installed the system within a few days of my decision. I then needed instruction so Nate and Adam stopped by and provided the info I needed to perform the maintenance and some additional suggestions to upgrade my 10 yr old system. I am so thankful I had Nate's experience and knowledge to make my decision easy and will continue to use All Seasons as my "to go" spot for any pool needs. Thanks you for your help! read more

All Seasons Pools & Spas, Inc. is a company with stores in a number of cities, incl. Grass Valley, Auburn and Rocklin. I am reviewing the technical support department. They were efficient, reliable and accommodating regarding scheduling and when the technician (Darren Tofte) came, he had all the parts (my Sundance hot tub needed quite a bit of attention) finished everything and gave me good pointers as to ongoing maintenance. read more

I have been using All seasons pool and spa for the last five months. Everything was fine until I began having problems with my pool last month. I have 2 issues. This company put in a new pool pump for me. This pool pump is not filtering my pool water very well and is leaving it dirty after 8-10 hours of filtering.His answer to this is that the filter might be dirty. Ok, I can go with this until I find out otherwise. Last month my pool began developing black spots all over the surface of my pool and they are spreading. Instead of taking ownership over the problem, they decided to blame the last pool company and state it was their fault. They stated that when they took over 5 months ago the PH was too alkaline and that created a calcium film all over the bottom of my pool and what I was seeing was the actual color of my pool and that because the PH is fine today, the calcium is dissolving and exposing the actual color of my pool. I tried to tell them that the color of my gunite was never a dark color and that I think I would have noticed calcium deposits(which are generally white in color) forming all over the surface of my pool over the last 10 years as this wouldn't happen overnight. I also tried to tell them that I have never seen or experienced as a swimmer in my pool the symptoms that would take place if my pool water continually had a high PH. This pool companys solution was to refuse to fix my pool(although they would be happy to charge me to fix it) and to cancel my maintenance agreement. I am going back to my previous pool person. I only left because he was kind of expensive, but boy am I regretting it now. My pool looks terrible. read more