Robert and Keith are amazing!…read more Best hot tub service in Truckee-Tahoe. Fast, reliable, and super thorough. My spa has never run better. If you want pros who actually care, these are the guys.

Really appreciated Robert! He contacted me right away. He…read morequoted me a price. He was very helpful. He communicates excellently. He loved on my two little dogs.. And he's going to be able to help me after I have reached out to so many people who either, either did not get back to me or their prices were astronomical. I would give him a five star and he hasn't even fixed my Spa yet. He's amazing and a really nice guy!!!

I have gotten my pool supplies from the Grass Valley All Seasons store for years. They have always…read morebeen helpful and polite. In the past if I have had to order a part for my pool, they have never missed calling to let me know it's in. I'm really happy with their costumer service. The reason I give them 4 stars instead of 5 is they sell a lot of Doughboy pool parts. And while Doughboy is great quality, their parts are over priced in my opinion. Also, I recently bought a new Doughboy liner from them and while the price was ok I guess, I was very limited on the liner selection. Doughboy needs to offer a far greater liner design selection in different thickness options.

We moved into a home and inherited an early model hot tub. Super excited but having zero experience…read moremaintaining a hot tub we walked into their shop armed with a water sample and enthusiasm.. All Seasons completely set us up for success..Fast forward a year later we had our first real problem with tub . The team sent a repair crew who expertly trouble shot and fixed tub and they educated us further. They also returned a call from us a month later asking advice on tub and they responded to us fast and with kindness. Special shout out to their repair person Tim. I really appreciate him and want to thank all of the staff for their patience and professionalism. I just love my hot tub. So grateful to have had a bad experience with our tub breaking down become a positive one in the end.

We've had nothing but great experiences with AV Hawaiian. Our home warranty company often sends…read morethem out when there's an issue with our pool equipment, and every time they've been quick to get a hold of us, schedule and efficient in getting the issue resolved. Most recently, we discovered a large leak in a piece of pool equipment that we were pretty sure wouldn't be covered under our home warranty. I contacted AV Hawaiian directly, sent photos, and they were upfront in confirming it wasn't covered. I asked for a quote if they could fix it directly, and compared it with another pool company, and AV Hawaiian still came out on top. They were able to come out within a day of initial contact, fixed the issue in under 30 minutes, and the price was very competitive. Their office staff is always responsive and communicative, and Robbie, the technician, is fantastic to work with. They'll always be my first call if anything comes up with our pool. Highly recommend -- 10/10 service every time.

If I could give AV Hawaiian more than five stars I would! I have been using their services for…read moretwenty years and have never been disappointed. I'm so thankful that they are a provider in my home warranty. I can't say enough about Robbie. He is so knowledgeable and does excellent work. He also explains everything that he is doing and why. We all know that there are some things that aren't covered in a home warranty contract, but Av Hawaiian is still my go to company for repairs. Thanks again Robbie for your quick response in replacing my pool pump today!!

We hired American pure after our other pool service company let the pool turn green. Our pool pump…read morewas having problems when we were out of town and no one informed us. We called Justin and he came out immediately, diagnosed that our pump was bad and we setup a day for him to return and replace. We travel a lot and the last thing we need to worry about is the pool. Needless to say American pure is now our new pool service company.

Best pool service in the area hands down! Attentive, knowledgeable, family owned business. Justin…read moreand his staff are experts and always honest. Definitely no need to look anywhere else

Quick response and same-day service. He came out right away and had our pool back in shape, and we…read morewere swimming again within two days. Easy to work with and communicated well throughout the process.

We had Joel come out and do a pool startup service and everything was great. He was very helpful…read moreand explained how to keep up our pool for our conditions and water type. Excellent service. Looking forward to our quote for replacement filter/pump system for lower maintenance. Highly recommend Joel.

I hired Mike to help me understand how to maintain my pool and the associated equipment. He was…read moreextremely knowledgeable and in 2 hours identified all of the pool equipment, explained how it works, and explained what to do to keep the water beautiful. Thanks to Mike, I only need to spend about 20 minutes/week maintaining my pool which saves me $150/month. After Mike's visit, I was able to identify and replace faulty check valves, cracked filter baskets, and missing o-rings the previous "skim and go" pool service company never reported. He will also service your pool equipment if you don't feel comfortable doing it on your own. Thanks Mike for the education.

I believe they are tying their best but so far the service has not been great or what I had be…read moresold. Let's start with the positives: the initial process of setting up the opening of the pool was easy and responsive. I work crazy hours in the hospital and they were very accommodating of my work schedule. They have been accommodating to send people/techs there when asked. Thank you for that, it's much appreciated! The items that could be worked on: 1) Follow up communication. It took two to three weeks for them to complete the pool opening, we had many visits with techs where they stayed for 5 minutes and promptly left. We were not given updates or told what happened. When I spoke to the friendly front desk staff person on the phone today I was finally told that what happened was the techs had to leave as they "ran out of time. Which is why there were frequent visits." 2) When I initially signed up for these services, I had asked if I could meet with the techs to learn about the proper ways to manage and care for the pool. I was told this was not a problem and they could set this up. Unfortunately, this never happened. 3) When the pool was finally opened, we still noticed a fair amount of debris and dirt. The clarity of water was also questionable. We called and were told this was the "best they could do and the pool was ready to use." They noted that the equipment sometimes brings debris into the pool. 4) The condition of the pool had since gotten worse and I had to have a family member call while I was at work yesterday to see if we could get an emergent service as the pool was becoming green. A tech was dispatched, when I got home I realized the pump was turned off. We had no idea why it was off or if we could use the pool. No one had called or left a voicemail. It wasn't until I called this morning and asked about what was going on that I was notified that could be an issue with the skimmer, filter, or pump. There were no issues with the skimmer, filter, or pump when the pool was initially open. If there were, no one had told us. 5) Lastly, through all of these services I was never given an itemized bill for services or contract to sign. While not a finalized quote they estimated that opening would be roughly $1800 which is significantly more than what I was quoted. I expect even more cost now for possible diagnostics and repairs. You can look through my previous reviews of all local businesses, I try hard to find the positives. I also gave a lot of trust to this group because of other reviews and relied on their expertise. Unfortunately my interactions after the initial chat has not gone well.

Quality of work was crap. PVC pipe was taped instead of seal properly with epoxy therefore it…read moreleaked again.