I had an issue with my pool pump.I called Waterworks Pool Service and talked to Diane and the Tech.Doug came out to my home promptly and checked everything out and solved the problem. He also installed 2 new check valves that were needing to be replaced. I highly recommend this business.They are friendly, reliable, knowledgeble, professional and go beyond to give great customer service. I give them 5 stars plus! read more

Had an issue with my pool pumps plumbing coming unglued and called Waterworks after not getting a response from my old pool service company. Doug came out and made short work of it and now my pools ready for summer. read more

We were showing our house to potential buyers when our pool pump went out and the water turned green within a day. The folks at Waterworks went above and beyond by answering their phone outside of business hours and quickly replacing the pump that was still under warranty. They are amazing! I HIGHLY recommend them! read more

Five stars for great service. Our pool needed (and still needs) some work: the pump went bad (it's fun seeing smoke bellow out of the top), pipes were bad, things were bad. After going through our home warranty, we had one company come out. Bad service. I called the warranty again and shook my tiny fists of rage and they sent us Waterworks. Thank you! Doug was able to fix the issues (and repair the messed up "repairs" the previous company used) and suggested a pool vacuum for us. Everything is working so much better. We'll never have the best looking pool but at least it runs now! Thank you very much! read more

Waterworks (Doug) was sent out to fix my above ground spa by my home warranty company. He fixed the spa and explained things; even took a quick look at my inground pool pump too when he saw that it was leaking. The spa motor needed to be replaced so he had to get it ordered and make a return trip. I live out in Rancho Murieta so I appreciated the long drives he had to make. Doug is not only knowledgeable, but an honest guy and easy to work with. read more

Absolutely amazing! This is the third company my home warranty has sent to look at my spa and they were hands-down the best. I didn't realize my voicemail was broken so I didn't know they had called. Instead of giving up like many others would, they were very proactive about getting out to see my spa in a timely manner. They had it fixed that day! I've been going back and forth for months with other companies and no-call, no-show for scheduled appointments...so I was elated when I got home to find they had fixed the spa and taken the time to completely fill it with fresh water and turn the heater on for me. Excellent customer service and definitely the first company I will call in the future. I cannot thank you guys enough! read more

We were referred to Waterworks by our home Warranty company. Wow! We were super impressed. They are excellent communicators and they came out fast. Doug came out and took care of the warranty work and was a wealth of information about our pool. He was courteous and fast. We will continue to use Waterworks for their other services in the future. read more

We have used Waterworks 3 times now through our home warranty. First time Doug had to replace the entire control panel, the second time he recognized that our breaker reset button wasn't working after an electrician said it was fine, the third time he replaced the pump. On another occasion when I needed new jets the local spa and pool company wanted to charge me over $30 per jet I called Doug and he went out of his way to get me the jets at a reasonable price within a couple of days. I can't say enough good things about Waterworks. read more

Doug is incredibly knowledgeable in all things related to the pool! He quickly diagnosed the issue we were having, ordered the replacement pump and came back to install. Doug not only ensured everything was installed properly, he made sure the new pump was working through our existing remote control and took the time to answer so many questions we had as new pool owners. We are so thankful for the exceptional service we received from Doug! read more

Great company! We have been looking for a dependable company to service our pool for years and we finally found one! Family owned and operated. Diane was very friendly and got me scheduled within a few days. Their tech Doug was right on time..actually 5 min early for our appointment. He was very friendly, help and extremely knowledgeable. He diagnosed the problem right away and even took the time to fully explain to me what the problem was and what needed to be done. I highly recommend this company! read more

We want to thank Waterworks Pool Service in Grass Valley for such excellent service and assistance in replacing our pool heater. Doug assessed the need for a new pool heater when it was profusely leaking and working with our home owner's insurance and replaced it with a new one the following week. Not only is Doug a very nice person to meet, he was good at what he does. Diane in their office is also very kind and helpful. Thank you Waterworks Pool Service. We now know who we can count in the future for our pool needs:o) read more

I do not recommend Waterworks Pool Service. The company is not professional in handling of the business. A customer should not be expected to chase the pool service to come do a repair. The initial call to the business was to advise me that the person was on a flight to Florida and that the technician was in the process of moving. This is neither my business or concern. The only reason this company was contacted was because they were on the insurance companies list for services. No communication and rude. Run the other way as this company is terrible. read more

Mike Gallo and his family have come to the recue of my pool and my sanity twice. The first time the ancient pool filter had pretty much exploded and they were able to install a new one within a few days. This year - after a couple of freezes - several O-rings and fittings had suffered and developed air leaks. Despite this being the busiest time of the year they were able to squeeze me into their schedule, fixed the issues and labeled all the valves and ducts for proper use. Mike also recommended a local shop here in Nevada City to rebuild my aging pool pump. As a result I have a pump that runs like new at a fraction of the cost of a new one. Highly recommended. read more

Waterworks did a great job for us when our pool pump and motor died. Diane went way beyond the extra mile to get us up and running again. Customer service is outstanding-and Diane did not quit until she was satisfied that we were taken care of. We feel very fortunate to have Waterworks Pool Service helping us with pool problems. Thank you Diane for you time and effort on our behalf. read more

Doug replaced our Spa Pump, Spa Motor and Pool Filter Pump. He did a great job! Doug is professional, knowledgeable, personable and effective. Diann is accommodating and runs the office efficiently. We highly recommend Waterworks Pool Service! read more

The good folks here were very helpful, and patient, in helping me solve issues with my pool equipment. The interfaced with our home warranty seamlessly. Thanks very much! read more

Doug has been more than wonderful. He repaired my pool quickly and honestly. My son and I think he's a man of integrity and skilled at what he does. I recommend Waterworks Pool. read more

waterworks is great. they have been taking CARE of our pool/spa for about 5 years now. they know the biz. keep us informed of any irregularities. easy to reach. informed, reasonable people. gotta TRUST the people that maintain your equipment. thumbs up. read more