From the time Rachel took my call and helped me make sure the current parts I had on hand, from the…read moreformer owner would work, to Brian driving away just now....great experience, couldn't be happier. Turns out, Brian identified a couple issues I was not aware of, fixed everything, for less than expected. The Jotul stove that wasn't working, works like a charm now.....my office will be heated this winter. Sierra Timberline installed a stove in a rental I was living in, this is my first call, since buying our home in April.....they will be my go to when it comes to stove heating. Great service, very knowledgeable and friendly.

We bought a Caldera Jacuzzi after trying out many different styles, both while they were dry and…read morefilled up, running. Sierra provides you with privacy to try their jacuzzis so that you pick the best possible one for you and your lifestyle. Everyone there has been so very helpful, efficient, with excellent customer service. We would truly recommend them for any of your needs, if it is a jacuzzi, stove or furniture. Their costs and delivery were excellent.

We basically have a resort in our backyard thanks to Doug and his team! We even had Good Day…read moreSacramento come over and film a piece on it because of good it all turned out.

We recently purchased a house with a pool built by Yuba River Swimming Holes. The pool was built…read more5-6 years ago and is on the website gallery as #2. It already needs to be completely resurfaced. Rebar is showing in a few places. There wasn't proper support under the slide or waterfall and as the dirt has eroded from rain, both features cracked. There are huge spaces big enough to stick your whole arm in under the slide. We can't run the waterfall as water gets below the concrete and erodes it away further. I have tried reaching out to the owner of the company multiple times (at least 5) to get repair work done and he told me that he was so busy with new builds that he won't have time for at least a year. I have been unsuccessful in even getting him out for an estimate. I am not the kind of person to write bad reviews. I never would have posted this had the owner just come out to look at it but I am beyond frustrated with this company.

Terrible experience with Randall at Sierra Valley Pool Service. He installed my pump without a GFCI…read morebreaker, as required for safety, and failed to install the proper suction valve -- instead forcing in a nut that damaged the threads. The filter valve leaks and the entire area under the filter is wet due to this poor installation. and he sold me an oversized 2.7 HP pump completely unnecessary for my 1.5-inch plumbing, showing poor judgment and lack of expertise. To make things worse, he left my pool without chlorine, allowing algae to start growing. On top of all that, he overcharged me thousands of dollars for pool cleaning and didn't even use the right chemicals to treat the water. Dishonest, sloppy, and costly -- avoid this company at all costs.

This man quotes an price, and when the work is done, says his expenses are higher and wants a…read morehigher payment, the threatens to put a lean on your home, if you don't pay the new higher price, work is shoddy, had to come back several times, and each time charged for the visit, where the amount of work he did, was minimal, he focuses on areas where there is little competition, so he can use these tactics...do not call this guy...

Great job Eduardo did for my pool electric work!…read more Well done. Great skills + great attitude. Highly recommended.

Eduardo communicates with me very easily, walked me through the whole process and then did EXACTLY…read morewhat we agreed upon, and even more. He went the extra mile and gave me a great price on top. Zero issues. Would recommend him to anyone.

I had an issue with my pool pump.I called Waterworks Pool Service and talked to Diane and the…read moreTech.Doug came out to my home promptly and checked everything out and solved the problem. He also installed 2 new check valves that were needing to be replaced. I highly recommend this business.They are friendly, reliable, knowledgeble, professional and go beyond to give great customer service. I give them 5 stars plus!

Had an issue with my pool pumps plumbing coming unglued and called Waterworks after not getting a…read moreresponse from my old pool service company. Doug came out and made short work of it and now my pools ready for summer.

I can't say enough good things about the job this company did for us. I received an estimate…read moreseveral years ago, but due to unforeseen circumstances, the project had to be put on hold. Even then, I knew this was the company I wanted to move forward with--and I'm so glad I did. The staff was punctual, efficient, and did an outstanding job from start to finish. They arrived on time as promised, got straight to work, maintained a clean workspace, and wrapped up seamlessly each day. Although a few days of rain extended the timeline slightly, I truly appreciated that they waited for good weather to ensure the work was done right. The new tiles, plaster, and step markers turned out absolutely amazing. Everything exceeded our expectations--and my kids are in heaven!

My pool and hot tub were dirty and some parts were broken. Jose responded fast and took care of…read morethem within 3hours. The pool looks nice specially the pool bottom. Super clean. I had other pool guy with me for almost two years. But don't know why he didn't respond back on time. Be honest, Jose is a little bit expensive than the one I used before. But anyway. Jose made my day. Thank you.

This was our first pool, so we wanted to make sure we selected someone who is a good pool designer…read moreand builder. We spent many hours researching and carefully reviewed all the pool builders in our area. Many of the local pool companies had mixed reviews, even the pool company recommended by our builder had very mixed reviews. When I researched Jim Chandler Pools, all his reviews were all good, I even checked several different websites and those had good reviews too. Because of this we decided to give him a call to discuss our pool project and from the moment I spoke with Jim, I knew we had the right guy. He was easy to talk with and listened to what we were looking for in a pool, he gave us lots of ideas and options to think about before our first meeting. Jim went to our new home site to review the lot/backyard to ensure what we had discussed was going to work in our new backyard. Once we met in person to review the plans, he made recommendations in order to try to keep us in budget or as close to it as possible. When I called Jim's references, everyone I spoke with highly recommended him, they enjoyed working with him, said he was very professional, kept them up to date with the progress, and completed the project on time and in budget. During Jim's first meeting with the City's Planning department, he found out we had very expansive soil which is a problem when installing pools. Jim explained the extra costs when building a pool with expansive soil, it creates a lot of extra work during construction as well as a lot of extra cost to reinforce the pool and pool deck. To help cover the extra costs, Jim recommended some changes to our design in order to save money to help cover the unexpected costs as we did not budget for this type of problem. We were still over budget but some of it was the expansive soil and the rest were my fault . Jim would be on site for each step to ensure everything was done to his expectations. All the contractors Jim uses do great work, they are on time, very professional, and cleaned up after they completed their work. After working with Jim, I now know why the references I called spoke so highly him, he is a great contractor, stays on top of every detail, works closely with you during the whole process from start to end. We just finished our pool, took longer because of soil issues and Covid but we made it. We are very happy with our new pool; and look forward too many years of enjoying the pool. We are very happy we choose Jim Chandler Pools; he really enjoys his job and it shows with the completed product. I am sure there are cheaper pool builders out there, but if you want it done right then I highly recommend Jim Chandler Pools.

UPDATE: It's been three years now. We have had two issues with our pool. First, a lot of…read morehorizontal trim tile came off on the spa area where it connects with the pool. We had two separate repairs made on it, and it has held since the last repair which was last summer. Apparently some water got under the tile and continued to move through them, pushing them up. The tile work was warranted for three years, so there was no charge to us. The other issue is really a matter of design. The spa was designed at the same level as the pool, with water that communicates between the two. In the summer or when there is not rain, the system works fine, and the hot tub will be hot within about 30-60 minutes, depending on the outside temperature with almost no pool water coming in and cooling it off. However, as soon as the pool water level rises much at all (after just a couple of rains), the hot tub takes much longer to heat. At about $20/hour to heat it and more than an hour, it is not worth it to us. We checked with Jim about raising the level of the spa, and he checked with the builders and it is not recommended. We are very disappointed because the only solution is to spend hours draining the pool down to a normal water level. We had normal rains last year, and more than normal this year, but after five years of drought, it seems wasteful and we know that the autofill will just end up kicking on again when the temperatures warm up. So our choice is to not use the spa all winter or to discard all the extra water at a time when our water infrastructure is at a maximum level in the area. If we were doing another pool/spa combination we would DEFINITELY have the spa elevated to avoid this design issue.