The receptionist Holly was extremely rude when I called to make an appointment as I was referred to…read moretheir practice by a Round Rock dentist, I will mark sure my Dentist stops referring patients to Round Rock Periodontics. Holly should not be answering your phones with that type of Attitude and demeaning tone. I then called Central Texas Periodontics they were great to work with and very pleasant on the phone.

UPDATE: Spoke with Holly this morning 8/16/2023 . My call was to reschedule my appointment because…read moreI have work meetings all day today. Holly started out being very helpful in finding another date. For at most 30 seconds reviewing my calendar, she said "hello" ONE TIME then disconnected the call. I called back and let her know that she did not have to hang up on me, and that was very rude of her to do so. I digressed , then circled back around to get the appointment rescheduled - she wanted to argue with me , go back and forth instead of just scheduling the appt and moving from there. I asked to speak with someone else, HOLLY GOT BACK ON THE PHONE and recommended I see another dentist b/c THEY'VE struggled with communication with me. IF YOU GUYS WEREN'T SO RUDE... YOU WOULDN'T GET THE SAME IN RETURN. I hope your customer service gets better because it is not up to par! Really a 0 star review but I had to at least select one. This is the FIRST time that I've even come to this place and the customer service the two women in the front office HAVE TERRIBLE SERVICE !!! When I initially called , one of the ladies , she sits in the back corner , she was rude, impatient, and a bit snarky as well when it came to me getting my insurance that I didn't not have on hand. From there , I hadn't heard anything from them at all , and when it came time for my appointment I drove across town all for them to tell me that my appointment was "deleted" because I didn't give them my insurance immediately. My normal experience -- is I can provide my insurance when I walk in and I had it. Ultimately it led to them saying they could not see me at all, of which was a WASTE OF TIME and INCONVENIENCE. When I let them know about their attitude , tone and demeanor the woman in the back corner actually with an abrasive attitude confirmed "you were talking to Me" This was a TERRIBLE first experience. And I'm afraid this dentist will lose my business because of. I'll find elsewhere to go where the people are friendly and willing to be patient and serve. If you cannot be patient and serve then you do not deserve to sit in the seat you all sit in. Be more professional or you lose business. Simple as that !!!!

I had never heard of someone's gums being too big…read more.. Until my son got braces and they said that they could not get his front teeth together because his gums were to big. In comes this establishment. They took care of it... a short laser surgery later and my sons braces are back on track. The were great to my boy and he handled everything well! Really good people and the surgery was quick and almost painless. They made my son comfortable and treated him right! I really appreciate the people here... what could have been traumatic was a piece of cake thanks to them!

I was ISO dental specialty attention for my girlfriend with a gum condition her dentist hasn't seen…read morebefore. So I called this practice this morning to see about an appointment. I spoke with someone named "Keith" who sounded like he either worked for a call center or this was his first call. I explained the urgency and was first offered an appointment 6 weeks out. When I questioned that and offered that we could really go to any location, he was only able to bring that forward by 4 weeks to mid- June. Maybe I got the wrong agent, but it would seem most practices are more accommodating of urgent care scenarios. As it stands, I'm unlikely to use this practice for any of my needs simply because apathy at the front desk usually has deeper roots.

Looking for a new provider after a nightmare of an experience elsewhere and everyone here was…read morewonderful. They listened to my concerns, gave me options for care and explained everything in great detail.

I came in last Friday in immemse pain due to broken implants (done elsewhere). Dr Owens quickly,…read moreyet gently removed upper set & immediately sent me to the hospital concerned the infection may be septic. He was so caring, and sent me an text the following day. I've spent every dime I had only to look as hideous as when I started this nightmare. I pray Dr Owens can help me, for the FIRST time, have a nice smile when I'm done with these antibiotics and my oral infection is gone. Thank you Optima & especially YOU, Dr Owens! Cheri H

Great dentist with a caring and efficient staff. Dr Desai is very gentle and thoroughly explains…read moreeach procedure. My dental hygienist was very thorough and did not hurt me. I highly recommend this office!

I just had a visit with Dr. Desai and both he and his staff were the best. It's never fun getting…read moredental work done, but this office actually made my visit very pleasant. I will definitely have their office do my periodontal work. They were very thorough and only recommended what was truly necessary. V. D. Lawrence May 21,2019

First, I highly recommend Dr. Bodapoti! My oral surgery went…read moresmoothly. The oral sedation worked perfectly. I don't remember anything specific about my surgery or anything I said during it. That is my kind of dental experience! Later that evening Dr. Bodapoti texted me to check on how I was doing and gave me some advice about treating potential congestion. She has a good chair-side manner. She explained what my teeth required and different options for addressing it. I had three options (awesome!). I was able to return to my general dentist and discuss this because she spoke with him about her findings. I have a long-term dental plan with him, so this was important. This resulted in my choice of services with Dr. Bodapoti. Her staff stayed in contact with me before my procedures. No one acted annoyed when I would call with *another* question. I am so glad that Dr. Bodapoti is now a key member of my dental team. She's a superior periodondist!

The professionalism and courtesy of the office was appreciated. It was nice that the dentist…read moreremembered me from 2 years ago.

Due to a hereditary dental disease, I have more than a dozen implants... all placed by Austin…read morePeriodontal Associates. Some of them are over twenty years old and they are all doing great. They actually perform better than my original teeth. My last implant was placed by Dr. Verrett. The surgery went well and without complications. Also, the entire staff in this office is really kind and competent. I whole-heartedly recommend Dr. Verrett and the Austin periodontal Associates team. My goal was functionality in chewing, but the implants enable a great smile as well.

I got into a bad accident that required extensive dental work. Unfortunately, the first dentist I…read morevisited provided inadequate care, and I ended up with a faulty implant that looked terrible. I ended up needing a gum graft as part of my treatment to fix the work. Dr. Verrett did an amazing job explaining the procedure to me and giving me options. I felt very comfortable with him, and the surgery went well. My new teeth and gum line look great- very natural.

Dr. Leland is amazing, couldn't even feel to IV needle, best I've ever had. The staff were also…read morevery attentive and it was a painless process.

Dr Leland and all his staff were very caring and made the experience as comfortable as possible.read more

I experienced a crown falling out on a Friday. Dr. Teri Gaddy's office is closed on Friday. I…read morecalled to schedule an appointment for Monday, but Dr. Gaddy suggested I come to her office at 6:30pm to repair my tooth. Now, what dentist will drive in from out of town (6 hours) to meet a patient at their office? Well, Dr. Teri Gaddy did!!! I have been a patient of Dr. Teri Gaddy for nearly 30 years. The care she has provided me is the reason I drive 40 miles from Belton, TX to her office in Round Rock, TX. IF you are looking for a very professional, caring dental provider..... then Dr. Teri Gaddy is to be considered. She is "One of a Kind!"

Today was the second time visiting Dr Gaddi's office. First, I have always had dental issues my…read moreentire life and have spent many hours in dental offices over last 50 years. I am not a fan on the franchise dental practices that are all over town. I have always wanted to fine a Real dentist office that has a professional staff that are long time employee's not a bunch of young people just learning this trade. Dr. Gaddi's office is a perfect fit for me. The office is as clean as I have ever seen. They have all the latest toy and tools of dentistry. Just for the record dental work is not cheap nor would you want it to be. These ladies do a great job at a fair price. I highly recommend this office and for me this is the last dentist I will every need.

Lorena was an outstanding hygienist. I would highly recommend her. Dr. Marriott is outstanding as…read morewell. I have always had great dental care and treatment ever since I started coming to this dental office.

I had to get a second opinion after Balcones told me I had a cavity in every tooth and it would…read morecost $22,000. I am so pleased with the treatment I got here at Rock Dental. The best Cleaning I might add that I've ever had. If you want an honest dentist, this is the place.

These people are so friendly and professional at the same time. Nice, clean office. They take the…read moretime to explain everything to you from procedures to billing.

I cannot recommend this dentist enough. All of the staff is professional but very personable, too…read more Dr. Duncan and Maria have been working with me on the fit of my denture. They have been very patient and accommodating of my concerns. This is definitely a first class practice with great people.