Don't buy from these people. Bad product…read moreBad service Office people are rude when trying to get issues resolved. Very disappointed in the windows that I bought! I should have went with window world!

We had our windows installed September 21st. Upon their team leaving I noticed that there was a…read moretear in the screen of the kitchen window that they had installed hours prior. I messaged them in regards to the issue and they said they'd have someone repair it. Later after taking a closer look at all of our windows after the install we noticed bent frames on 3 out of the 4 large windows we had installed. Upon messaging them on September 25th about the second issue, no one responded. I then emailed the office on September 26th, no response. Emailed again on September 28th and finally received a response. I was told "We have brought these issues to the attention of our head installer and someone should be reaching out to you next week to schedule a time to address these issues for you.". On October 2nd I had still not heard from anyone and emailed again after now finding damage to our planter boxes outside (see review image for email correspondence on this). On October 3rd I was then told "please let me assure you that someone will be reaching out to you very soon regarding your issues. Please advise where you purchased the planter. We are so sorry for the damage incurred. The screen will be re-screened when the other repairs are addressed." Three more weeks went by and we didn't hear a single word from anyone. Then on October 26th I get a text that a service appointment had been scheduled, however our daughter had just been born prematurely and was in the NICU. We called and spoke with Jeremy to let him know we'd need a different day, at that time he said someone wouldn't even need to be home for them to repair the screen. Great, however Jeremy had no idea about the other issue we had addressed with the bent frames. Upon telling him, he advised he would need to have someone different come out for those issues and that he would call us to schedule a time when they'd be able to. It's now December 15th and we haven't heard from anyone, again. Almost 3 months ago we had our windows installed & Supreme Windows still has yet to fix these issues or even contact us. I understand that things happen and business may be very busy. However, when a customer pays over $7k to have windows installed, they would expect a company to contact them back and fix the errors made during installation.

We were very pleased with the window replacement handled by Primeline Exteriors. We replaced a…read morevery large picture window that had cracked seals. The new window looks great and enhances the value of our home. The crew that arrived at the agreed time to install the window was courteous and professional. They were efficient and carefully installed the new window while cleaning up and hauling off all the debris from the old window. I would not hesitate to use then again.

Cameron, the project manager often needed to be called in order to be informed about problems. Good…read moreproject managers would already know either from communication with their subs or by the fact that they are frequently present during the work. He will hire people who haven't been vetted. More than one trade had no idea what they were doing and Cameron was often surprised to find out that info. He placed an unproven sub on our double bathroom remodel. In the end it turned out the sub didn't know how to do anything well. I spent 56 days in a hotel while the bathrooms were demoed, remodeled, demoed again and redone. We lost a significant amount of money from our dealings with Cameron. A year later we are still resolving issues that Cameron allowed.

Great service! Highly responsive. Wouldn't choose another company for our window needs.read more

Window repair, you know most window companies do not repair your windows they just want to replace…read morethem. I was fortunate to find this company TWG after an extensive search they fast and efficient the replaced my my window unit that had a rock thrown from lawnmower and cracked it also it was an affordable price as well. I would recommend them to anyone needing repair or replacement of their windows. Thanks TWG.

due to tech reason they respond pretty late but indeed showed their professionalism by close…read morecommunication with me once found out my enquiry.

From the owner: Action Glass provides commercial glass services, residential glass services, tub & shower glass,…read moreboard-up service, and emergency glass services to the Gun Barrel City, TX area.

Installed glass on screen porch that was too thin and not Tempered…read more Both of the above are against "CITY CODE ". Two of the 3' by 4' panes of glass broke before the job was finished. We have grand kids and could not accept the danger . Had to pay for thicker glass and tempered glass to be installed . Windows leaked and had to re-caulk the windows. More Caulking is needed on outside windows. They will not return to finish the job. I even offered to pay them more money !!! Very Dissipated ELY .

Did a good job of finding custom glass for my door. The problem is they destroyed the custom screw…read morecaps that held the glass in the door on the house interior and said they would try and replace them but basically ghosted me after. I expect service providers to do what they say they are going to do. Disappointing. I'll probably try others next time