I called Dales bc they have been in business quite a while in my area. I needed my microwave fixed…read more& my oven door fixed the hinge was broke. I called set up the appointment . The repair man comes looks at the microwave & fixes the hinge on the oven. He had to come back after parts came in for the microwave fine. I received the bill for that days service they charged me 2 service charges 1 for each appliance. I thought that was ridiculous the whole bill for the day was $245. Dales calls me back with a price on what it's going to cost to repair the microwave & a minor fix for oven door is glass. It was going to another $425. I think. I say ok. Then my daughter shows me my same microwave at Lowe's for $$230. So I went & purchased a new microwave & my brother installed same place. Total charges to fix everything would have been around $770. When it cost me $480. They were upset about it. My problem was the 2 service charges & why not tell me it's cheaper to buy a new microwave? I would have remained a loyal customer forever if he said that. The other thing I find weird is the reviews are all 5 stars! That's fishy to me like they don't want to show any other ratings or reviews.

Dale's is the service you need to have in your back pocket. They fixed a dishwasher a few years ago…read morefor us. I remember their service and called them to look at my washing machine. As I was explaining what was going on with it and provide the serial and model numbers, he suggested I tried something first before they sent someone out to look at it. He could have come and looked at it and charged me a service fee, but he didn't. By the way, what he told me to do worked! I will continue to recommend their services.

Christian is really great. He fixed my washing machine and saved me a lot of money by doing so. He…read morewas extremely reliable and trustworthy. I highly recommend.

I called for service for my dishwasher and my refrigerator. Here's the bottom line! Honest and…read morepunctual. I won't use anyone else. Full Stop!

I understand that Mr. Applicance is a franchise and that each location is not the same - you need…read moreto know this fact, first! I've seen some horrible reviews on Yelp concerning "Mr. Appliance" and they do NOT reflect the Mr. Applicance of Sewell, not one bit! From the moment I made my initial phone call I felt confident in my choice of repairmen. The operator understood my situation which was a floral refrigerator had stopped 'refrigerating', and understood I had an immediate need of diagnosis and repair. The gentleman "Scott" that arrived the next day assessed the situation, and with the assistance of a co-worker "Ryan", they installed a "quick fix" to get me through the next few days, while a new compressor was ordered. The following week the compressor arrived to their location and Scott returned the next day to install the new compressor. Keep in mind, during the entire visit, Scott (and Ryan) were very kind to explain to me what was going on and how they were approaching the situation. I felt that I was in "good hands" the entire time. Once the new compressor was installed and checked for leaks, even adding coolant to the system, I was back up and running without any further delays. It was far better to replace a $3K compressor than an $8K refrigerator, and with the added cost of the service-call and labors, it was honestly "money well-spent!" If you're looking for "cheap", you will get "cheap": cheap-service, cheap parts, cheap people, cheap workmanship. If you want something done right, do it right the first time, and honestly and sincerely you can trust Mr. Appliance of Sewell to do just that, doing it right the first time without "being taken to the cleaners." You know you need someone you can trust. I know you can trust these folks. Feel free to contact me directly for any questions relating to my experiences. I have these people saved/bookmarked all over (my phone, my computer) in case my other cooler decides to go on a permanent vacation during a very busy time of year.

Tech had part available and was fast and repaired it, but the cost was astronomica. I could've…read morebought a new dryer for the cost. I don't want to be charged the $159 for just coming out so I paid the almost $600 for heating element for dryer and labor.

Update: After posting the original review I was contacted by the company and was able to quickly…read moredetermine that the issue was indeed with the home warranty company. The home warranty company scheduled appointments that were not even possible for 123 Appliance Repair to uphold since they were waiting for the needed part to be delivered. The technician was quick to set up an appointment once the part arrived. I was able to maintain communication with the technician at all times. I would absolutely recommend this company to complete any other home repairs that I may need in the future. I have had two appointments that were set up through my home warranty company and your company was a no show for both of them. Your company has been impossible to get in touch with. i have called, left messages (when actually able to), other times the phone did a quick ring and disconnected, emailed, and had the warranty company reach out to you. When the warranty company can't get in touch with you there is a serious problem. After spending TWO HOURS on the phone with the warranty company and a total of 10 hours at my house waiting for your employee to show up as contracted I know that that issue has been with your services. My claim has already been approved, so after reading your responses on other posts please do not say that my claim was not approved. I find your business to be border line fraudulent at this point. Your repairman came to collect the service fee and was never to be heard from again. My claim was opened on 7/12 and with it now being 8/14 with two appointments that your company DID NOT show up for without even attempting to reach out to me is disgraceful. You were contracted to complete an approved job and the lack of professionalism from your company is disappointing to say the least.

As other reviews stated, this guy apparently accepts/takes appointments thru Home Warranty claims…read moreand either cancels, or is a no call/no show for those appointments. Also operates under the name 123 appliance repair so pleaser beware if your claim is assigned to this company thru a warranty claim as apparently there is a documented history of this behavior occurring.

Great service - have used them twice and the last time they solved my problem when I thought it was…read morehopeless!!

The Brumbach team were very helpful in fixing our dishwasher! Not only were they prompt, and able…read moreto help us quickly but after only 20 minutes he had it up and running again! Price was acceptable/expected, approx $100-120 which compared to a brand new dishwasher was pocket change. Great experience and already recommended them to a neighbor who also had a great experience! Great local company!

We called Tom over the weekend and left message about our not-so-old washing machine (3 yrs) being…read moreon the fritz. I'm so impressed with how quickly and efficiently he works! came over within a day of calling and had the part in his truck! Tom assesses the issue fast, is courteous and was able to fix it the same day of visit! Truly just excellent work! Phil R. Pitman NJ

This is my second time using Tom at Acme. First time he replaced a cord on our refrigerator. This…read moretime he replaced the motor on our dishwasher. Well not happy that our motor went on our 2 year old Kitchenaid, Tom was quick to diagnosis the problem, order the part and replace with in a short period of time. He is our go to appliance repair guy.

Cant say enough! Only appliance service we will be using, Period!…read moreResponsive and attentive call service On time!!! Service !! Honest and professional technical service- WOW THANKS

True horror show working with this company. Had them to my home on 2 occasions. The first time they…read moreovercharged me one hundred dollars ($100.00). I brought it to their attention and they corrected the bill immediately. Mistakes happen, no big deal. The second time they came was to install a new starter switch on my glass stove counter top. The technician (Henry) cracked the glass while installing the new piece (Viking Stove Top). Accidents happen, no big deal...... only it WAS a big deal ! Henry acknowledged the damage, but the company would not. Was told several times that Tracey or someone from the front office would call to address the issue. Never received a call, call back or any communication, only correspondence was through Henry. Finally, Henry told me the company offered to install the new glass top for free.... BUT...... I had would have to pay for the part ($800.00) !!! What a bunch of CRAP ! However, not wanting to litigate, I offered to settle with them but they refused any counter offer. Several months later we went to court, it was the last thing I wanted to due. When we got there, I had all my documentation and photographs (before and after). They couldn't write a check and settle fast enough. What a horrible and deplorable way to treat clients ! The mark and sign of any good, quality company is not only the job they do the day of, but the job / service you receive the day after. This Mickey Mouse company has failed miserably on both counts ! Not wanting to end on a negative note, there are good, competent, professional appliance repair services in the area. One reviewer mentioned Art Handler and my personal experience is that they are very good. Also highly recommend "Mr Gee's Appliance Repair" This guy is the real deal - knowledgeable, professional and reasonable (#609-321-4949). Hope this has been helpful and good luck !