I had my oil changed here. Everyone's very friendly and professional. I got the OEM suggested oil,…read morewhich I didn't get at the previous place, so it was nice to have it for my warranty. It was done quickly and I will return here to have it done again. The expense was right on par with the competitors. It was nice to be able to have it done locally rather than driving it to the Toyota dealership. dc

Great help with tracking a starting issue in my Suzuki. I had gotten an awesome deal on my oil…read morechange as well. Would definitely recommend their services.

Had a great experience with this mechanic. I was working on my 2007 Tahoe trying to diagnose a…read moretransmission issue and got stuck when the pan wouldn't come off due to clearance problems. He came out, took his time, and really worked through it instead of rushing. You can tell he actually cares about doing things the right way. He got everything apart, helped swap out the solenoids, filter, and put everything back together clean. Even though we ended up confirming it's likely a deeper internal issue (3-4 clutch pack), I really appreciated his honesty and thoroughness instead of just throwing parts at it. His pricing was more than fair, especially considering how much time he spent on it. Hard to find someone that detailed and patient these days. Definitely recommend if you need a solid, knowledgeable mechanic who won't cut corners. I will be using him for ANY future needs.

FINALLY found a trustworthy mechanic! Phil is great! He's very affordable, professional & above…read moreall, HONEST. 3 qualities very hard to find. Not only did he change my brake pads cheaper than the other guys but he also offered to top off my fluids. I'll be using Phil from now on & referring him to everyone. Thanks bro! Keep up the great work.

I had seriously, the most incredible and helpful experience with this shop. I am disabled and very…read morebarely surviving financially and they were so understanding and thoughtful throughout the process of fixing my car. Not once did I feel taken advantage of, or talked down to, in fact they went out of their way to make things as easy and affordable for me as possible. I would and will recommend them to anyone I know. Thank you guys so much for your help and thoughtfulness, it means the world to me!

Absolute scammer. He estimated 45 min for my car. I knew the adjustment I needed should've have…read moretaken no more than 30 min, but I let it slide figuring they were just busy with other cars. He had it for nearly 2 hours before calling me to tell me he couldn't do anything to adjust the brakes unless he tore the whole thing open, which would've cost me $1400. I told him I'd look elsewhere. They held onto my car for nearly another hour to just put the tire back on! When I got there, they said they cleaned the drums and pads and everything, which I didn't ask them to, and then he charged me for that work. Dude's shop is a scam. I took it elsewhere and they took 25 min, didn't have to take anything off the car, and it works like a charm now.

I brought my car in because my highest priority was diagnosing and repairing the check engine light…read moreso I could complete my emissions test and finally renew my expired registration. I made that very clear when I scheduled the appointment, dropped the car off around 8:30 a.m., and again explained that I needed the vehicle back by 2:00 p.m. because I work a night shift. I specifically asked that this be prioritized. Around 11:30 a.m., I received a call that my car was ready. I was then told that the check engine light--the primary reason for my appointment--had not been repaired. After reading the code, they determined the required part would need to be ordered, and I would need to bring the car back on Thursday or Friday. My frustration isn't that the part had to be ordered. I understand that no one can know exactly what's needed until the vehicle is diagnosed. My frustration is the lack of communication. If I had been told when I dropped the car off that there were six vehicles ahead of me and that my priority repair likely couldn't be completed that day, I could have made an informed decision to either leave the car or take it somewhere else. Instead, I lost most of my day and still left without resolving the one issue that brought me in. To Jeff's credit, he reduced my bill by about $30 for the oil change and diagnostic, which I appreciated. However, clear communication at the beginning would have been far more valuable than a discount afterward. Another issue during checkout genuinely concerned me. When I signed electronically to pay for the oil change and diagnostic that had been completed, the system automatically applied my signature to a separate estimate for the future check engine repair. I had not approved that repair. The part still needed to be ordered, and I hadn't even decided whether I would return to have the work done. What made me uncomfortable was that the estimate already contained authorization language stating, "I hereby authorize the repair work..." even though I had never authorized those repairs. In my opinion, signing for completed work should not automatically place a customer's signature on a separate estimate for work that has not yet been approved. An estimate is not the same thing as authorizing repairs. I raised this concern directly with Jeff because he is the owner. Instead of acknowledging why a customer might question seeing their signature on an unapproved estimate containing authorization language, I felt my concern was dismissed. Whether this is a software issue or an internal process, I believe it should be corrected. A customer's signature should only appear on an estimate after that customer has actually approved the proposed repairs. Because I had not authorized that repair, I asked that the estimate be marked "Canceled" before I left. I simply was not comfortable leaving with my signature attached to an estimate I had not accepted. I also learned that Jamie is no longer with the company. She was organized, detailed, proactive, and customer-focused. Looking back, I now realize how much she contributed to the overall customer experience. Since her departure, the communication and coordination no longer feel like they once did. Jeff has always done quality mechanical work on my vehicle, and I still believe the shop is fairly priced and doesn't try to sell unnecessary repairs. However, today's experience showed me that good mechanical work alone isn't enough. Communication, appointment management, and administrative processes matter just as much. Unfortunately, I no longer have the same confidence in the customer experience. UPDATE: Long-time customer correcting factual inaccuracies in the owner's response. Due to character limits, my complete response, call log, Uber timeline, voicemail, and supporting documentation are attached as screenshots. I also encourage readers to review the owner's responses to other critical reviews before forming their own opinion. Summary: Owner states I was "45 minutes late." My attached call log and Uber timeline document the actual timeline. At 8:08 AM, I called, explained my emergency, and asked whether I should reschedule. I was told, "No, go ahead and come in." My review was never about parts availability. It was about communication and concerning administrative practices. An estimate is not an authorization. Automatically transferring a customer's signature onto an estimate does not resolve my concern--it explains it. After my review, I received a voicemail stating the shop would no longer repair my vehicle. I respected that decision. Technical ability was never my concern. Communication, administration, and handling of customer feedback were. Please read the attached screenshots for the complete timeline and supporting documentation.

Best mechanic in the state. I will never go anywhere else if I can help it. They diagnosed an…read moreengine issue years before anyone else caught it, and I would probably still have that same car if I didn't start going to a mechanic closer to my house who "fixed" the problem and then misdiagnosed it. My family has been taking cars to Dave's for years, and my family has decades-old cars that still run great. Everyone here is honest too. They had the opportunity to sell me thousand-dollar fixes that I was ready to pay for, but they're the kind of people who say "let's try an oil change first." Recently, I had a personal issue and had to leave my car there for quite a few days, and they were communicative and accommodating while I figured out a way to come get it. They even gave me advice about the DMV that saved me some major hassle. Their prices are competitive too, and I would still come to Dave's if they weren't. I can't speak highly enough of this place.

After reading the reviews for this automotive repair shop, my husband decided to bring his F150 for…read morediagnosis and repair. The truck was leaking, and the shifting was very hard . After picking up the vehicle and paying under $4000 and the warranty company also paid their portion under $900. The truck drove worse and continued to leak. My husband contacted Troy and we were to bring the truck back and he would have it repaired. I have several emails with conversations to support this issue. The warranty company contacted Troy and requested more information and photos, a week later he provided it to them. After receiving the information from Troy, photos etc, the warranty company decided to send out their own inspectors to check this vehicle and found huge inconsistencies. I will add that the timeline from Troy was off by a week. I have the proof for that as well. I picked up the truck. It did not drive well at all. I'm lucky I got it home which I live very close. I sent several emails requesting a refund as well as my meeting with Troy so that I could get it repaired elsewhere. I never received a response until a phone call from the general manager Austin. He was extremely angry and the conversation didn't go well I felt very intimidated. I attempted to get help through other resources and had other mechanics and lawyers view the statements and they did find that the statements were ridiculous for labor, etc. I finally had enough and called Austin and told him I don't want to fight anymore and if you feel that this company did the right thing then they live with that, no legal action as I wanted to which would allow them to speak with Tom Martino but they declined, they had the opportunity to share their side. I most recently received a voicemail from Austin and returned his call, he told me they would be happy to see me in small claims court, granted this is after I told him I'm finished fighting with him. I emailed and requested their attorneys information and have not received it as of today. He had the nerve to ask if I had the truck repaired, I found that very sarcastic. It doesn't matter that my husband is in the Middle East deployed through next year or that there is a government shut down or that I'm not a mechanic. I was trying to get them to do the right thing and they did not. I am not looking for pity. I am looking for justice and I did not get it. I do not recommend Lake Arbor Automotive to anyone. I'm sure people may have had better experiences with this company however I did not. Be cautious with this company.

These guys are great! Been bringing my truck here for years. They do good work at honest price.read more

Ez is fantastic and takes care of you. Amazing on the wallet as well. Quick service and fast…read moreresponses

I have been a customer for some time now. On this visit I brought in my son's car for some much…read moreneeded maintenance. Ez called to let me know that they found a worn part while working through the repair and I authorized that addition to the fix. I was contacted promptly when it was completed. We were unable to pick it up until Monday morning, which was not a problem. My son and I popped in and I was walked through all that was repaired. I appreciate there is no upsell, just what is needed. My son commented that his car is driving so much more smoothly now and the sounds he had been experiencing are now gone. Highly recommend!

Awesome place, we've been going for years for our Honda Pilot with great experience on everything…read morefrom oil changes to electrical stuff. Good value for your dollar and I can promise you that the owners truly care about their customers. Brian & Alyssa have gone above and beyond to help us out.

Another update :( I've been going to Bending Wrenches for oil changes for the past couple of years…read moreand recently found out that tire rotation isn't included as part of their standard service. It costs an additional $10 and has to be requested separately - something I was never told during my visits. All other shops I've used include tire rotation automatically with oil changes, so this came as a surprise, especially after another tire shop pointed out uneven wear on my tires. I will now have to pay $300 to replace 2 tires early as their wear was halved due to this. Better communication from the staff would have prevented that issue. This isn't the first time I've had a problem here, but it's the one that made me decide to take my business elsewhere. I'd recommend that anyone using this shop ask up front exactly what's included in their service.

Always Great Automotive Repair. Rodney Is A Great Mechanic. And Very Trustworthy. I Highly…read moreRecommend.

Rodney is is fair and honest with his recommendations and services. He has worked on practically…read moreevery car I've owned.