Small, uncomfortable waiting room…read more No viewing area for parents to watch. (This alone should have been a deal-breaker for me in retrospect). No WIFI and no plans to provide it. Below expectations. Customer service left me wanting. UPDATE (several semesters later): At the price I paid, I expect the trainers to be in excellent physical condition. They weren't. I also expect the trainer(s) to instruct and ensure each child gets a turn. They didn't. Fell way below expectations. Go watch a class or two before you sign up. You be the judge. We won't be back. EDIT: I recently received a compliment on my review. Here's what was shared with me: "Totally hit the nail on the head. I actually went there in the late 90s and early 2000s and I can tell you that barely anything has changed since then. They are also quite cheap and you will never get Wifi or any improvements and if there are I would be very surprised. I was a competitive gymnast there when we realized they had no idea what they were talking about we moved to another gym. Best decision we had made. "

My two girls have been doing gymnastics for 7 years now. This is the third place we have tried and…read moreit is the best by far because we can actually see improvement in their performance. At the other -top of the art- places we would see that year after year they did the same routines and the groups were by age instead of skill level. At NGC, children are grouped by level and work on specific skills until they master them. Also, safety is the gym's primary concern. The gym itself might not be flashy, but they have great equipment and in terms of technique they are very on point. The owners have been very accessible and willing to work with me with any concerns I've had regarding my children which I really appreciate. After my other experiences I have been impressed with my girls' improvement and their excitement and willingness to learn. Highly recommended.

My nephew attended the Fall session of the soccer/baseball combo class for 2-3-year old and he…read moreloved it. At that age, it's very hard to keep their attention but the coaches here are very patient and attentive. We thought Coach Nick was great. And we have noticed some improvement with my nephew's soccer skills. He can now run and kick the ball with no problem. Sometimes he even gets the ball into the net. It's a great 45-minute class and he enjoyed going every Sunday. The coaches are so great with the kids and the activities are very engaging. The parents are asked to participate so we've gotten quite the workout during these classes. I love that the classes are indoors, and they have benches to sit on, so you can watch the kids during class. I'll be honest though, the first time we came here we got lost. The signage for this facility could use some work. The building is shared by several athletic programs and the entrance for Lil Athletes is off on the side street. You can easily bypass it. The facility itself is large and there are plenty of room for kids to run around. It's a great program and helps younger kids improve on their socialization skills while getting a fun workout. We've already signed him up for another session this summer.

We've been doing Lil' Athletes classes since my son was two and have recommended it over and over…read moreagain! We adore Coach Bret (and all the other coaches we've worked with)! These coaches and classes are so much fun for the kids while also teaching them so much about every sport. The BEST!!!

My child reported a racist post ALLEGEDLY made by one of the participants of PAC. From what I know…read morethis post was outside of the facility and was not about anyone in the facility. While it did not implicate the PAC Program in any way, the owner and staff members took the post seriously. They handled the situation professionally and took steps to ensure the integrity of the program and protect the children and even the accused. Understanding that individual's accounts are hacked every single day and that the accused stated that she had not made the post... and that it was being investigated by the proper authorities, the child deserved the full investigation and support throughout it. The child, the feelings of the participants and integrity of the program remained protected by the staff. The safety and support for everyone was taken in consideration. Their policies and procedures provides a safe and nurturing facility for our children. I know my child has stated how supportive the other children are. How they encourage and inspire each other to be better. How great the staff is in their support and pushing them to reach deeper! How inspiring and how amazing! Keep up the amazing work in providing our child with an amazing experience. I sincerely hope that they get to the bottom of things and that it is all a lie. To destroy a person's reputation is a serious offense! I would not want to be accused of horrible things. We worry about identity theft everyday. This is just as bad!!

The staff and the facility are top notch. Everything is new and clean. Gymnastics and cheer…read moreinstructors are friendly and great with kids of all ages.

Love it here. Many of their staff are former gymnasts! Waiting room was just as chaotic as my kids…read morekarate class or indoor lax, nothing abnormally crazy. So I guess the bad reviews about that don't have much experience with kids classes.

For gymnastics it's ok. I think it's a better priced facility and they do allow the option to pay…read moreover time. Classes are more than an hour so it's worth the cost. So that's nice. The exception to this is the ninja warrior program which is not worth the money. It costs almost as much as gymnastics and it's only an hour. Classes run back to back also. So It takes 15 minutes for the staff to assemble a warrior course in the very back, which bites into your hours time. Then the kids just run the same course over and over. It's cute, but for 45 minutes of an obstacle course, it should be pretty cheap. My only other frustration is the mob scene that erupts when classes are changing. There's zero flow or crowd control. And no gap at all in start/end times. So you're fighting your way through "parenting pick up pandemonium". I generally find the staff and coaches very helpful and nice, as well as the desk clerks. No complaints there and they offer some really nice camp options during the summer. I would recommend gymnastics definitely.

This is a super fun spot for kids, and mine absolutely love it! I've visited four times now (three…read moretimes last year and once this year), but unfortunately, every single time we come, the kids end up getting sick the very next day... I'm really not sure what their cleaning and sanitizing procedures are, but I don't think we'll be coming back anytime soon, lol! That being said, the bounce houses and rides are definitely amazing and so cool, and my kids have a blast on them. ¡Este es un lugar superdivertido para los niños y a los míos les encanta! He venido cuatro veces (tres el año pasado y una este año), pero lamentablemente, cada vez que venimos, los niños terminan enfermandose al día siguiente... No estoy segura de cuáles sean sus procedimientos de limpieza y desinfección, ¡pero no creo que volvamos pronto, jajaja! Dicho esto, los inflables (bounce houses) y las atracciones son definitivamente increíbles y muy padres, ¡y mis hijos se divierten muchísimo!

We had the pleasure of having our son's birthday party at this venue yesterday. The check-in…read moreprocess was a bit flawed, but nonetheless, the customer service was great. We shared our feedback with the event manager, and she took it with grace and understanding which really stood out to us. It shows they take feedback, good or bad, in order to make the experience better, which we highly appreciated. Our party coordinators, Dylan, Daniel, and Imani were amazing! We were in complete awe with how they handled the kids -- and we had a lot (32 kids to be exact)! They were patient, kind, and were always ready and willing to answer any questions we had. They truly made our experience one to remember. I know working with huge groups of children can be tough at times, but their professionalism throughout the whole event was amazing. I would highly recommend this venue to anyone and am looking forward to returning with my kids for open play.

This was my first time visiting Once Upon a Treetop, and the venue itself is beautiful. It's a…read morelarge, well-designed indoor play area with many different sections for kids to explore and a lot of potential. We attended an "Eat and Play with Elmo" event, and unfortunately the experience fell short, especially given the $40 price. Parking is very limited, and the event felt oversold and overcrowded. The heat was not working, and with temperatures below 30 degrees outside, it was barely warmer inside. Most conversations among parents were about how cold everyone was, and many adults and children kept their coats and hats on the entire time. If the heat wasn't working, the event really should have been rescheduled. There were also safety concerns. The gate separating the play area from the rest of the space was not functioning and remained open the entire time. While I was putting away our shoes and diaper bag, my daughter slipped into the play area, which was unsettling. The Elmo costume itself looked great and was very realistic, but the character interaction was a major disappointment. The person inside the costume seemed disengaged and unhappy to be there. Elmo mostly stood in one spot and did not interact warmly with the children. There were no hugs, no pats on the back, and very little acknowledgment of the kids beyond an occasional half-hearted wave. For an event centered around meeting Elmo, the lack of enthusiasm and interaction was especially disappointing. Other moms I spoke to noticed the same thing The space itself is lovely, but for a $40 "Eat and Play with Elmo" event, this experience fell short of expectations.

I have had numerous parties for my kids here and it's always a hit. They make the planning so easy…read moreand all you need to do is show up. As a mom of 3 there is nothing better. Highly recommended.

I can't speak to the competitive level gymnastics program. I pulled my child out of the…read morerecreational program because the group was too big and she was being left to practice without adult supervision. One time she was assigned to a balance beam that was too big for her to mount. No one noticed, and she just stood there watching the other kids practice on the beams. Another time there was a substitute coach who had her try something that was way too advanced, and she fell. At that point we were done.

My daughter has been to 3 different gyms as a competitor. This one is by far the best one as far as…read morecoaching and learning fast and leveling up quickly. I highly recommend enrolling if your kid is interested in gymnastics.

Owner, Sarah, and the front desk lady are not professional. Their classes are too full and kids run…read morewild and their classes are not good. On the first day when we trialed there also was no parking and they expected everyone to park in the back and walk through mud as it is not pathed. Wasn't impressed and we didn't sign up. I would not recommend and would recommend Elite any day over this studio. Elite is much more organization

My 3 girls have been dancing at Impressions since it opened in 2009 and I know their love of dance…read morehas everything to do with how amazing the director Laura Sculco and all the teachers are!!!! I highly recommend this dance school if you want your child to love dance