It's taken me a while to write this because I found it very upsetting. We took my Pom/Poodle Mix in…read moreto be groomed at this location for the second time about a month ago. I settled on a 7 blade because he needed to be groomed and shaving was their immediate, only option given, and the 7 length they showed wasn't that short. When I came back, he was shaven down much shorter. He was not matted prior, and we verified this with the groomer before we left to ensure they wouldn't do anything I didn't want. He has a double coat and shouldn't have been shaved with what was, at least, a 2 or 3 blade. It was much, much shorter than I agreed to, you could see his pink skin through his fur. It made him very uncomfortable and cold. The shave and the few areas that were actually cut were very choppy. His ears were longer, as I asked for, but only one was actually v-shaped - the other was cut straight across and forgotten about. They didn't shave around the muzzle as I asked them to, but they charged an extra ten for it anyway. ??? He came back looking like a civil war general around the muzzle. Overall, it looked very rushed, which was really disappointing because he was there for 4 hours because we agreed to give them more time since they were running behind. They indicated no behavioral problems, only that he didn't really like his feet messed with (which we spoke with the groomer about beforehand, as he once had his paw pad shaved off by a groomer at another grooming facility). The staff has always been nice, but seemingly unskilled in his fur type, or perhaps uncomfortable with poodle mixes. It's seemingly very hard to find one who won't just shave them down, regardless if they actually have mats or not.

My granddaughter has been wanting roly-poly enclosure for over four months. We went to this Petco…read moreto get her everything she needed when she got home. She was shaking from excitement. She set up the tank and poured in the roly-poly. They were supposed to be five, but there was only one and the one that there was was dead. Her face dropped in tear started pouring. Out of the stores I've been to in my whole life this has been one of my worst experiences I have ever had.

The staff is so friendly and helpful. I always find what I'm looking for and the store is stocked…read morewell and orderly.

Heidi the pet groomer at the West Chester location was fabulous! My dog is 14 years old and she has…read moreNEVER had such a meticulously grooming. She listened to my needs and took her time, my dog is older and anxious, but left the store calm and happy !! WILL be returning! Thank you, Heidi .

Our one year old Goldendoodle came from Patience's Puppies and we couldn't be more pleased with our…read moreexperience there. Patience clearly loves dogs and her puppies reflect that. I would recommend this breeder.

I would highly recommend Patience Pups. The staff is extremely knowledgeable with the various dog…read morebreeds and takes time to explain things to make sure the breed is a right fit. The facility is super clean and the staff is awesome! It's evident they care about the dogs and allow you time to make a decision on your new pet. I personally have purchased 3 dogs from them and my mom has purchase at least 3 herself. Our dogs have always been happy and healthy! If you're looking to add a new fur friend this is your place!

I loved this store, but suddenly it's gone. So friendly and knowledgeable. The go to place for…read morebirding. I would drop by and it's next to the best Mexican Food, Taco Maya. Did they relocate? I hope so.

Special thank you to Austin, Collin, and Rich for letting me bring my awesome Border Collie in to…read morebuy Koi and many goodies! Thank you for the coffee and what looks to be bakery quality donuts. I'm not sure where the store owners are, but your store is run so well with such amazing staff!

This place is ok the costumer service is good. But they were keeping a bearded dragon (a type of…read morelizard) in what seems like a 10-15 gallon tank . But he is probably only in there for a few days or weeks. There fish seem good not sick in big tanks. 7/10

Great salt water selection. Knowledgeable staff and always available to help. Fish are very healthy…read moreand well prepared. Will be back many times!

My family has adopted 5 pets from the SPCA, 3 cats and 2 dogs, starting in the fall of 2019. Our…read morefirst pet was a cat that was, at the time, the longest tenured cat in the facility. She was brought in as a feral stray and the staff worked with her to be socialized. With some love, she has become a wonderful pet. Our second pet was a 1 year old dog in 2021. Then a kitten in 2022, another dog (for my daughter who was a senior in college at the time) in Jan 2024, and another cat in May 2024. Each of these animals had different histories, and with some love and affection at home, they have become wonderful pets. Our last cat had a respiratory illness when we adopted him. This was fully disclosed to us at the time, and they provided meds which cleared him up. We got full vet checks and medical histories for all, and the kitten we adopted in 2022 was able to come back to the SPCA to be neutered when he was old enough.

Again this worthless organization cant help me!! They advertise how they have helped millions of…read moreanimals yet when I bring my cat to them they send me away hopeless! The Vet couldn't tell me what the tumor was only that even if she did an Ultra sound the genius surgeon on staff wouldn't feel comfortable operating!!!! I explained what was going on the the Dumb receptionist, if you aren't equipped with capable doctors why are you even making an appointment for me, and then Charging me for a Special Visit that's more than regular, when the Genius Vet said, oh we only do routine things here like spay and neuter and shots. Then give me my F$$$ing money back!! This place needs to be shut down and Completely revamped with real Vets!! NON PROFIT my Behind they rob poor people!!!! The CEO of the SPCA hides out in his big office taking all the donations and the shelter and the animal clinic have nothing ! I would like to see how the CEO lives I bet his pets go to Top of the Line Animal Clinics!!! Just like Children's Hospital and all the other NON profit organizations in this crappy state, they all hide behind the NON-Profit label and the top dogs are all millionaire's and feed the people they are suppose to help a bunch of dirt crap. The crappy Governor of PA knows this and they all wash each others hands in Gold Bars at the poor persons expense!!!!

They play bait and switch with coupon merchandise. And are unpleasant as well. Not going backread more

PetSmart is like the Kmart of pet stores. Cutter's Mill is like the Nordstorm. This is a high end…read morepet store. It's about as far removed from a PetSmart as you can get and that's a good thing! Expect a beautiful layout of top shelf merchandise. Expect staff that knows what they are talking about. Expect prices to be higher but commensurate with the quality of the product. If you treat your pet better than you treat yourself you're going to like this place. If you need to buy a gift for friends with a pet this is the perfect place!