Quick service visit helped get rid of my wasp nest and deal with ants. Would highly recommend and…read morehire again.

Nice service and nice people. They are patient to answer questions. The service is good, and offer…read moresome good followup discounts, though I haven't taken them yet.

OMNI Pest Control was one of the first to respond when I searched for yellowjacket nest control and…read moreremoval, and provided an estimate. I contacted them that evening and Matt responded almost immediately and scheduled a date and time. The tech, a young man name Jeremiah, texted me an hour before arrival. Came to our home, I showed him where the issue was. He went in, destroyed the nest and took it out, and then treated with Deltadust, a formulation of deltamethrin. Finished the job in a half hour. Hope the issue is dealt with for good. BTW, the charge was very reasonable. Quiteimpressed with OMNI.

It takes a lot for me to actually write a bad review. But I feel my kindness and understanding was…read moretaken for granted so here we go. I was a repeat customer, for a problem that turns out they may not have eradicated the first time. I think these guys are good and do good work... IF they're able to solve it in that first visit. In two separate paid visits now, the "follow-up" appointments to check their work that THEY INITIATE get canceled. This last time, they rescheduled SIX TIMES, all last minute, after the time they were supposed to have shown up, or without any warning at all other than a "reschedule text" later. Do NOT pay your invoice after that first visit until you actually KNOW the problem has been solved, because the "free" follow-up appointments have been canceled last minute way too many times. And this was with written acknowledgement that the job had not been completed. I will share their "understanding" and empathetic "we're standing you up again" template here. Considering they started repeating excuses, I'm surprised they didn't accidentally send me the template itself: "Good morning, [customer]. We sincerely apologize for the [short notice, confusion, inconvenience]. Unfortunately, the technician assigned to your service has informed us that he is [sick, injured, forgot ladder, custom]. We appreciate your understanding, as this situation is beyond our control. Would you be available to reschedule your appointment on [Mon-Fri] (##/##) between ##:## and ##:## [am/pm]. Please let us know if this works for you, or kindly share your availability. Thank you for your patience and understanding." Honoring their appointments is NOT outside of their control. It's baffling a service provider would write this -- I will help translate: "We make one attempt at a job and then invoice you, stand you up multiple times for our advertised and self-initiated follow-up appointments, and then straightfaced gaslight you over text. Thank you for your understanding. We count on you being flexible, infinitely tolerant, reasonable and professional when workmanship issues arise, so that we don't have to be."

We have rat issues in the crawl space. Many reasons why this company got a 1 star:…read more 1) the person over the phone quoted us for a survey and traps and said they would quote us for any additional patchwork that needed to be plugged. Upon arrival of technician, they discovered where the rats were coming from, but said he wont patch up the holes. Technician said we would have to hire another company for patchwork. So now we have to hire another company to patch the holes 2) a complete survey was not done. Technician didnt even go up stairs or in the attic. 3) the texts received from the company was offering a $130 off coupon if we hired them. Obviously some communication issues with the person texting and whom I called, because I already hired them. 4) so paid $500 for laying down a few traps. Not worth it. Would not recommend to any of my neighbors.

Great job. Came out and quickly solved the problem and was able to handle the handoff to the new…read moreowner of the house

The short answer: We love Snohomish Pest Control - hire them. They are professional and fairly…read morepriced. And, as always, now a bit longer answer: We have had an ongoing battle with wasps and yellow jackets for many years. They not only chase us off our decks, but they are also a direct danger to my husband due to his allergies. I have tried oh-so many ways to handle them myself to no avail. I have even had companies come out here to give me bids. As the guy is telling me we do not have a problem he is batting them away...yeah...no thank you. The other day my daughter and I were driving home from Town & Country Market (another fan favorite of mine) as we came upon a truck for Snohomish Pest Control. I called immediately (which means once I was in position to do so safely and legally...). The gal that answered the phone was so helpful and scheduled me right then. She even explained why the visit needed to take place when it was not raining since these wretched beasts (my words) were not out and about in such weather. Thank you! Jordan, the owner of Snohomish Pest Control, showed up on time and was amazing! Here are just a few of the reasons I say that: * He was respectful of me and my home. * He didn't freak out over our very large puppy, nor did he do anything to make that encounter worse by trying to engage with her. I say that because Valor is already big and "busy". I don't need someone "ramping her up". Jordan already understood that. * Jordan listened. YAY! * Next, he walked the entire property, again listening to my concerns. * After that, he explained everything he was suggesting he do, clearly and specifically. He also made sure I knew the chemicals they use would not hurt my pets or koi, nor would they kill mason or honey or bumble bees. Excellent! * Their prices are fair! * He then proceeded to actually treat the property right then, not next week, next month, he did it right then! Call them. You will thank me.

They no showed/no called for their first appointment . Without checking with me, they rescheduled…read morethe appointment. Then when they came they left a huge mess around our deck and grounds and didn't clean up anything . My newly cleaned exterior windows are caked with chemicals (they are high up so have to be professionally cleaned)as is my daughter's car. I had them out to spray before a big party this weekend and they have created more work and expense that we will have to scramble to complete in less than 2 days. We will do it ourselves moving forward-we have in the past but we were on a time crunch. The mess they made far exceeds anything created when we have done it on our own. 100% DO NOT RECOMMEND!

Excellent customer service. We needed an inspection so we could have peace of mind on the current…read morecondition of our crawlspace. Also on an aged deck. Kelly came out, looked & noted everything. He addressed all of our concerns. No sales pitch just a real guy looking out for us. We had called a COMPETITOR... Term..x.. who scheduled & rescheduled, not twice but 3x....all with a 2 hour window and ALL 3times they were a NO SHOW. ORKIN came exactly when they said they would. No window! Both times that I requested them to come, they set an exact time & he was on time! How customer care should work. Thx Orkin, we look forward to doing business with you ongoing.

Do not waste your money. If I could give zero stars, I would. Orkin's "preventative" services are a…read morescam, and the company refuses to take accountability for failures that I was actively paying them to prevent. Before moving in, Orkin inspected my home and claimed everything looked fine--no traps needed. I signed up for their quarterly pest‑control plan, which supposedly covers insects, rats, and mice. A year and a half later, I started hearing footsteps in the attic. Orkin sent a technician who was clearly untrained; she couldn't even get into the attic and only stuck her head through the opening. She admitted she saw tunneling but didn't seem concerned it because "it didn't smell." She put down a trap or two and said to call if I started smelling anything. She looked around the perimeter of my home and said she didn't see anywhere rats could be getting in. The noises continued, and when the trap went off, I called again. My usual technician actually entered the attic and immediately found tunneling and multiple possible entry points. I was told an inspector needed to come out. Despite being asked for my availability, no one followed up--I had to call them myself. When the inspector finally arrived, he said he is the person they always send for rat issues--yet I had already dealt with two other employees before him. He took one look at my roofline and immediately pointed out obvious signs of a previous rat problem and poor exclusion work. This was never mentioned during Orkin's original inspection, when the attic was clean and the issue could have been prevented. Because Orkin failed to identify or address any of this, I ended up with a full attic infestation. Their excuse was that they once pointed out a nearby tree, which they claimed counted as identifying an "entry point." Meanwhile, there were several actual openings around my attic that they never mentioned. Fixing the damage cost thousands. Orkin quoted me over $15,000, and when I asked for a discount given their negligence, they offered 5%, which didn't even cover the tax. Two other companies quoted me less than half of Orkin's price. Their customer service was equally terrible--condescending management, no accountability, and no acknowledgment of their own improper training or missed inspections. Their so‑called "satisfaction guarantee" only refunded one quarterly payment. Avoid this company. You are throwing your money away. You're better off handling basic bug prevention yourself and hiring a qualified company once a year to do real rodent inspection and exclusion work.

No show in a timely manner. I've always had a long standing 10-12:00 o-clock arrival and at 4:00pm…read morewhen Perry hadn't even notified he was going to be late i called for a reschedule. I got a nasty gram from Arlott, customer service saying Perry had never serviced my home before. WRONG! He came last time and had cracked cuticle's so I made him up a rollerball full of caster oil with essential oil to help relieve the pain. Arlott owes me an apology for telling a bold face lie.

From the owner: Pest Pros is the premier pest control expert in Western Washington. Our pest control team offers…read morehomeowners the best techniques for a variety of pest control services, including rodent removal, spider control, ant elimination, pest control maintenance, and wasp and hornet extermination. We strive to make your home pest-free, safe, and clean for the benefit of its residents. Contact the local team at Pest Pros to schedule a free estimate!

Steven returned my call and I was so relived to find out that he was able to help me with my hornet…read moreproblem after I spent the day calling different places! The other Pest Control companies would not help me locate the nests and I had no idea where they were so I was very thankful that Steven said that he would help me (the other companies said I would need to locate them before they would come out)! When he came out he found 4 different nests! Thank you so much Steven for helping me get rid of the hornets! -Kristen

I paid $400 for a guy to come out and spend 10 minutes peeking into the crawl space and attic,…read morewithout entering either, and sprinkle rat bait/poison. Oh, and he came back today to do the same, cursory inspection only to tell me about a gap I would need to fill with foam spray. I called and talked to who I presume is a manager and was told that they only fix small holes. But he would send out the very same tech to go out and make a special trip to the store to buy the foam and install it. Yeah, I'll bet that would be a quality job. Save your money and buy some D-Con.

Michael Coombes, the tech, was very informative, understood my problem, offered solution; was…read morequick & efficient

Good communication on our initial visit from the technician, Michael Coombes. He was prompt,…read moreknowledgeable, and thorough.

The service they provided was fine, but their pre-visit notification process sucks. I repeatedly…read moretold each technician that I wanted to know on the day of a visit where I was in their customer-visit list. Knowing this enables me to plan my availability during the four-hour window when I'm scheduled. I get that they can't give me a specific time. They can however tell me where I am in their list for the day. They simply will not give me this information. Today was my next scheduled visit day. Once again, no notification at the beginning of the visit window. I've had with them. I canceled my service

Worst pest control company I have ever used. At times the tech was here and gone so quickly I don't…read moreknow if anything was done. They didn't go under my house to check for rodents. Avoid this company. Run!