The drivers were on time, friendly, and professional. Also, the cars were clean, and water was…read moreprovided on a hot day. Finally, the PRIME license plates made the car easily identifiable at the airport.

Had to wait 5 minutes for the driver when I was done with my appointment. I use a rollator and have…read morechronic vertigo. I've asked them not to send this driver again. The last time I used him he left to go get lunch. I had to wait 10 minutes for him because he got stuck in traffic while getting his lunch which he asked permission to go pick up lunch. Then he complained that he didn't get to eat it!

Not even 1 Star…read more Very unprofessional company, they've been promising me proof of a refund for 3 weeks now on a reservation that they cancelled abruptly!!! Save all your correspondence with Heaven on Wheels just in case you have to escalate matters with your bank or credit card company. As a single mom trying to create a special night for her first child's prom this is a nightmare. I had to book at another location which you can imagine with these gas prices is insanely expensive. Also I paid $1500 here that did not include gratuity, I'm now paying $1300 elsewhere, gratuity included and excellent communication. Save yourself the stress, it's not worth it.

I booked this over half a year in advance for my once in a lifetime bachelorette party. The driver…read morewas on time and early, which was great but it all goes down hill from there. You you would think you would turn the air on while waiting, open the door and share how to connect to bluetooth, turn the lights on, but he did not. We got in the car, and he just immediately started driving. Very unprofessional. In that brief period of time of waiting to depart, he did try to turn the air on but didn't help much. My dad was really doing the work. He thought the car just needed to get going, so we all got in and departed. The driver mentioned to me, "I don't like this car because the air does not work and it does not turn well." You would think management would have not allowed this car to be rented or resolve the issue prior to letting customers in the car. Turns out, the driver was right and there was lack of working air conditioning in 90 plus degree Dallas weather, AND the limo also had a difficult time turning. Why had management not addressed this issue if it was a KNOWN issue? Why would they NOT have contacted me prior for an alternative option? We got to the first destination and explained the issue to the driver to seek a resolution, to which he responded, "I am just the driver. " My two friends then had to work with the driver and coach him on this to resolve. Ridiculous. They literally went through 7 people, including 1 who mentioned he sold the company over a YEAR ago, also ridiculous. They finally got to a human, who apparently seemed not to care about our experience and just instructed our driver to get another car. You would think that person would have apologized or helped support us proactively in getting a refund for the poor experience but no. We were then somehow able to get a pink limo with functioning air conditioning. I booked this EXTREMELY far in advance and am not sure why I was assigned the limo without air conditioning. Nonetheless, they contacted me the week of to let me know someone else had booked it. Well, I guess the other party got the functioning limo, and we got the non functioning one. The driver let us know that this limo was finishing up it's ride as ours was starting, which is why we got the bad one. Again, RIDICULOUS. Management should have NEVER allowed this nonfunctioning pink limo to be an option in the first place. CLEARLY it was a KNOWN issue. Very poor customer service and experience. Nonetheless, I should have been given the functioning pink limo, given I booked first or contacted with an alternative option. I was way nicer at first, but I have no patience for people that can not respond. It has been a MONTH and no one has contacted me in my request for a refund. I have a wedding coming up and will not be booking them. I would not recommend to anyone else.

We booked with this limo service. On the morning they were to pick us up and take us to the…read moreairport, after they were 25 minutes late (keep in mind we were trying to get to a flight) we called. When we called the number of the service we woke up the driver. Now they are in McKinney and we are in Plano, and they offered to still pick us up, but by then we would have missed our flight - so we said no thanks - and we drove to the airport in our car and had to utilize expensive Valet parking in order to have enough time to get through security and catch the flight. It was white-knuckle experience from the get-go. Definitely will NOT call them AGAIN. I don't know who is doing the other reviews, and family members should not count . . . but I can't imagine we were the first to experience this sort of service.

Fair prices, prompt in responding, and on time with pickup! I would definitely recommend them, and…read moreI will definitely use them again and again.

Alliance Limousine was awesome. I took them to DFW the end of July, 2026. It was for a 6:00AM…read moredeparture, with a pickup @ 4:00AM. On the return my flight was delayed and the arrival wasn't till 12:30AM. For both appointments they were there, on the return they were tracking my flight and knew I was going to be late. The whole time I was able to text with my driver, Brandon who was stellar. I was very nervous about trying them as I hadn't used them before but it all worked out and will be using them, again in the near future, Their price was very competitive with the other limo companies.

Driver was 15 mins late but made up the time on the backend. He was awesome and took us through…read morehighland park for a holiday lights tour. Booking process wasn't the best but their rates were competitive/cheaper than the others I priced. I didn't love the fact that I had to give my credit card over the phone and then email a picture of my credit card to them along with pictures of my driver license. Still a 5 star experience overall and would definitely book them again.

Our driver Q was excellent! The limo was beautiful. Very clean and well taken care off.read more

We had a great experience using Elegant Touch, reasonable pricing and service stated was exactly…read moremet. Q was our driver and he was awesome!!!

Whether from the airport or from the hotel, Victor has always picked me up with a friendly, smiling…read moreface. I have enjoyed each ride! He is a great guy and and an excellent and safe driver...long drive or short; we've done both. I highly recommend Same Day Transportation. Thank you, Victor, for all the wonderful rides!

The service is amazing so much so that I recommend them to my friends and I book them on a regular…read morebasis for the Chief of my job who has very high standards! You will not be disappointed!

Rented Limo for a birthday celebration and Limo Rick was very professional and on time!! I would…read morehighly recommend his services!

We hired Rick at Ultimate Limo to take a large group of kids to the prom and he was really…read morewonderful! He was kind, funny, helpful, and well-prepared. What a great experience! Thank you, Rick!

American Riders was simply fantastic to work with. Their ride was a ton of fun...inside the vehicle…read moreis incredible...driver was super professional...accommodating and efficient. If you're looking for all of the above in a transportation company...please work with American Riders...I will be using them again in the future.

Do not use this company. They claimed there was a small nick in the window which was not part of…read morethe inspection we did prior to getting on the buss. They charged us $769 for the repairs for something that we did not do and we're not anywhere in the contract. It specifically call out seats, audio capabilities, among other standard things for renting a party bus and a 'small nick' was not called out nor can be confirmed that our group did this. This are the pictures he sent me of the damage. I truly have no idea what I am even looking at. These people will SCAM YOU. Do not use this company.

This company is fraudulent. They post pictures of buses on their website that they absolutely do…read morenot have in their fleet. They blame it on "mechanical failures" and send vehicles that mirror something prisoners would ride on. Further, they try to blame your party for damage so they can receive further compensation. I have had to dispute all charges on my credit card for their service as they are "not responsible" for the absolutely terrible service they provided. I will be leaving reviews on multiple platforms to make sure nobody else gets scammed by this terrible company.

horrible service, very dirty limo which smelled of liquor and had dirty underwear on inside of the…read morecar found by one of the people in our party. complained about the service, called numerous times and asked for a refund. owner never responded. horrible, horrible experience it was suppose to be a fun night with family and going to see christmas lights, it was disasterous

I would leave 0 stars if I could. I've never posted a negative review before, but this place is a…read morescam. I booked a Christmas lights tour for Christmas Day, and it was cancelled an hour AFTER the limo should have shown up. We got a "comped" ride for a couple of days later, and it was fine. Nothing spectacular; I'm sure the experience could have been better, but I was just happy a party bus showed up (the bare minimum). I've been going back and forth with Desmond since the incident and have been very understanding, as he continues to promise me my refund is being processed, and I like to assume it's not his fault. I even waited to post a review until it was solved. At this point, there's no excuse. The refund pictured in the screenshot showed up as pending on my credit card but did not go through. Obviously, it is still nowhere to be seen. Now Desmond is dodging my calls and the phone number I have for this company is no longer in service. Screenshots attached with timestamps. Don't book this.

SCAM ALERT! -Sent fake pictures when asked for them before…read morebooking. -Sent the oldest, nastiest, no heat, check engine light bus. And a confused driver. Also late. -Before we make it to the highway, the Driver rams a curb full speed, sending everyone flying - disabling the bus. Drives half on the curb for a little, etc. Total Disaster. -All guests walk home in the cold after the accident. -Won't answer calls or return them -still waiting on my FULL refund ZERO STARS - DO NOT RECOMMEND