Had Isaiah, Owner of Iconic Plumbing, install a brand new 40 gallon water heater in my condo. Due…read moreto shoddy plumbing from PREVIOUS plumbers, what should've been an easy, routine install turned into a huge issue. Isaiah would not give up and after hours and hours of troubleshooting, he finally found the problem and corrected it. He never gave up, never charged me extra for any additional parts, and was extremely professional. I would recommend Iconic Plumbing to anyone...in a heartbeat!! Thank you so much!

Joe is the real deal and available when most aren't. I highly recommend him for any/all your…read moredrainage needs.

Kitchen sink backed up & no amount of Drano helped. Called Hemet Rooter , Joe responded quickly &…read morecame the same day. He spent several hours snaking & cleaning out clean out drain as it was very impacted. Manufactured home was built in 2008 , I purchased in 2012 & no drain service has ever been done. I will use his services again

Our water heater decided to give up on us, right when the weather got cold, so I got a hold of…read moreInstant Plumbing via our home warranty company. They were able to send Joseph out that same day, within a couple hours of speaking to them. The company and Joseph gave multiple calls to update their ETA. Joseph was very thorough during his inspection and friendly. He described the issues and his findings of why the water heater had quit performing, and gave his expert advice on what was necessary. He did all this without being pushy or in a hurry to get to another call.

Dre was very nice, professional and fixed my toilet quickly and cleaned up as well as being…read morepatient. So glad I used this service provider and would use again and highly recommend.

Joe came out to fix an old issue, weak hot water stream in the main shower. We've had this problem…read morefor years, tried resolving by changing shower heads, filters.I wanted to try replacing the cartridge but seemed a bit overwhelming. The issue was a bit more complex than just replacing the cartridge, he continued troubleshooting without giving up and got it fixed. The wife is now happy she has a working shower. Highly recommend Joe!

This company is responsible for hitting our gate arm in our community causing hundreds of dollars…read morein damage and refused to be accountable. We have them on video and pictures of their vehicle with the phone number on it. They gave us a fraudulent address and refused to return our phone calls or pay the bill. I would not use this company if this is how they do business.

I've used them as my go-to for nearly a decade. They are professional, knowledgeable, punctual, and…read moredo EVERYTHING to code without having to be babysat. They replace all my boilers and are always available day or night! Their pricing is right on par and they've been around for ages. Val is not only amazing but always cuts the crap and hands it out fact and reality first. You may not wanna hear what she's gonna tell you buttttt you're not going to get some nonsense run around. Hands down one of my best vendors-absolutely nothing bad to say about them whatsoever.

Unfortunately, this company is not reputable and the customer experience is terrible…read more I'm not sure why the company owners have gone out of their way to hide their real identities - but I suspect it's not for good reasons. My mistake was hiring them off the sticker we found on our original water heater in the house. We called the number when we needed a repair. I should have checked reviews before hiring them. Please don't make that same mistake. Let me explain my experience and what we've since learned about Best Tec and its manager, Crystal Mollina (aka Crystal Deville). Crystal is neither a considerate nor customer-focused manager. She has a fierce temper and speaks disrespectfully to both clients and her staff (I heard her yelling at one of the technicians while he was trying to assess the situation). She misrepresented the heater we ordered and when we complained the heater wasn't the product expected, she quickly blamed and berated us, then hung up the phone. We paid a lot for the heater Crystal recommended - and when the heater arrived and was the wrong heater, Crystal was startlingly unaccommodating and unwilling to help solve the problem. It's an expensive mistake Crystal made - but we were left out of the money. After being hung up on, we called back and asked to speak to the owner. Crystal picked up the phone and yelled at us for being irresponsible customers. Our experience with herl was uniquely frustrating and troubling (I cannot stress enough how shockingly mean and disrespectful she is to customers) -- I understand the need to want to warn others from experiencing it. We started to do research on Best Tec and discovered many negative reviews here on YELP describing similar experiences. There is another big complaint against Crystal on the BBB (even though Best Tec is not not an accredited BBB company). We searched for Best Tec's owner - and went on a circuitous journey to find it. Best Tec is owned by John Austin Inc., doing business as Best Tec. John Austin (who isn't a person we could find anywhere on the web) is a California Corporation registered in Nevada. (Valerie Mattson Dombrowski, an attorney who also lists her title as VP at Best Tec on her LinkedIn, is the listed corporation agent). There is no Crystal Mollina listed on any LinkedIn or company website. This made sense as we learned that Crystal Mollina is, in fact, Crystal DeVille. Her husband, Robert DeVille, is the owner of John Austin Inc and the construction company, Premier Construction (https://palmdesertbuilder.com). Crystal and Robert are prominently photographed on the Premier Construction site. Premier Construction and John Austin Inc list the same business address as their contact (73950 Dinah Shore Drive, Palm Desert, CA 92211) and have overlapping phone numbers. I have no idea why Best Tec hides its ownership information but I suspect it's tied to Crystal's belligerent behavior toward her customers. The lack of transparency makes it incredibly difficult to file a formal complaint against the company. I cannot stress enough how much I don't recommend working with this company in any capacity. I am surprised that reputable water heating brands have signed with them. They are not a trustworthy business and Ms. Molina - Deville should not be running a customer-facing business. She is incredibly mean to people.

The response time was amazing they were there with in 25 mins of my call at 8 pm on a Saturday…read morenight. The service I received was professional and affordable. I would recommend little Tommys plumbing shop to anyone that has ANY type of plumbing need. THANK YOU AGAIN FOR THE SPEEDY AND PROFESSIONAL SERVICE YOU PROVIDED

Michael is great to work with, came on time at our scheduled hour. I was skeptical about going with…read morea new business but I'm glad I did. Flushed my tankless and was very clean and knowledgeable about these units.