We've been in our 2nd home in the desert, a 20 yr old structure, for 5 years. We have 4 large and 1 medium size heat pump HVAC systems, with room controlled diverters. Yes, five! I've worked directly with 4 other HVAC firms in the desert, including "THE largest...", and none had quality service people that knew what they were doing. Then we found Timo's, a family owned business that provides quality services, not just the equipment sale and install, but ongoing service...and fairly priced. We had major issues with our old heat pump systems and replaced 2 compressors and 2 air handlers with one firm, and another smaller unit and air handler with another firm. Neither firms installed equipment correctly, or sold us the wrong equipment. And we attempted repairs with 2 other firms (spoke with others that never returned calls or showed). Then we called Timo's since we'd never heard of the them before (didn't want to pay for the big firm's marketing budgets) and were quickly educated by Timo Jr. on what the proper Trane equipment was that should be installed, versus the non-dealer and quick sale dealers did to us. We purchased 3 more air handlers and 2 compressors, fairly priced (nothing is "a deal" when replacing entire HVAC systems) and reinstalled the 2 prior air handlers, suspended from a ceiling in a cramped crawl space - - - a big Residential Job. All 5 units and air handlers are now working well and we're enjoying the savings on electric bills from efficient units. We had bumps along the way with follow-up issues, as with any large job, but the service that Big Marcus provides was the difference for us. Don't let this quiet and laid back big guy fool you, he works quickly and efficiently and KNOWS HVAC systems well, quickly identifying issues. He single handedly installed 3 duct routing vents to divert our separate room air cooling, something a prior "biggest in the desert" promised to do with prior install, but they didn't have the technicians who knew how to figure things out. Plus, Marcus knows Nest! We have 6 Nest thermostats and the 1 required Nexia for Trane's top unit (Fix that Trane! License software to Nest!!). Other HVAC companies claimed they knew Nests, but always seemed to mis-wire one. My wife and Timo Sr. even worked out a compromise on a garage converter unit that she wasn't happy with me purchasing, given the operation wasn't what she expected after the install, maintaining our happy and appreciative customer experience. This may be too-much-info (TMI!) for a review, but given the time and money we've wasted in the desert on finding a competent and capable HVAC service company, hopefully this will spare you the shopping time, stress, and frustrations! "The Timo's Difference" is real for us - - a family owned business that wants to sell quality HVAC equipment and continue to service that equipment with competent technicians! We're glad we found Timo's from a 1 in 1,000 received fliers in the mailbox. read more

Our fairly new air conditioner (1.5 years) was shutting itself off and the thermostat screen was going black. We called Timo's and they sent out Romeo. In less than 2 minutes he discovered the problem, showed me its source, and explained our options. The air conditioning condensation line running from the furnace has an automatic shut-off feature (required in present-day AC installations) in case the water in it backs up. Our house was built 43 years ago when the condensation line was allowed to simply empty into the dirt somewhere below the slab foundation. Romeo used compressed air to clear the blockage. He showed me how to clear the line myself, and he suggested that it might remain clear, since it had worked for 40-some years. He explained the possibility of installing a new condensation line and a pump if the problem returned and persisted. The problem did return and persist so I called back Timo's suggesting that I probably needed installation of a pump and new line. They told me that they could send Romeo to install it (Yay!), and that the installation required about 3 hours. Romeo returned on a Sunday afternoon, on time. He discussed with me the various possibilities for placement of the new line and the operation of the pump. This guy is amazing. He is extremely knowledgeable and is willing to take time to explain what needs to be done and why. He was comfortable with me "shadowing" him and asking a multitude of questions as he worked (If only I had done that with my own father when I was young!). I very much enjoyed our conversation as he worked and I was impressed with his speed and efficiency (finished in under 3 hours). Most impressive was watching him solve problems and resolve difficulties as they arose. Because of my being able to watch and converse, I am confident of the quality of work and the professionalism of this technician and this company. I give Timo's an "A" and Romeo gets an "A+." (Yes, I am a retired high school teacher). For the semi-annual maintenance inspections I will ask them to send "Remarkable Romeo." Gary G. read more

I don't care how many AC/Heating companies in the Coachella Valley CLAIM they are No 1. They can't hold a candle to Timo's! I first met Timo about 13 years ago when we were renting a house in Palm Springs. He came over, he'd just opened his business and fixed our problem right away. OK, that's nice but what's so special about that you might wonder? ALL of Timo's employees have the SAME high standard work ethic as Timo. He just wouldn't stand for shoddy work, work that 'sort of' got finished but really didn't, rudeness. Nope, none of those things come with ANY of Timo's guys. Once we got into our permanent new home, we had Timo install a new AC for the whole house. It has never disappointed us. His company calls regularly to check on our appliance, offers Plans where they automatically come and give you a Winter and then a Sumner service, and when the machine stops running ( ours has a quirk - it ONLY stops on Friday, Saturday or Sunday evenings around 5 to 7 PM )- so you'd think you would not be able to get service until the next Monday morning, right? We live in the desert and our summer daytime temperatures can easily reach 120 degrees so when the AC goes out, you need help FAST. All you have to do is call the Timo's number, an operator connects you right away with the technician who is on duty that evening, and they come right out! Reasonable weekend/holiday rates and always fix the issue. Sometimes they go WAY over and above the call of duty and clear out the entire AC enclosure - that maintenance should be the homeowner job but Timo's guys - like I said at the beginning, have a work ethic that is VERY VERY HIGH. Forget that guy on TV who brags that his company is Number 1 in the desert. Call Timo's - just once and you will see what I am talking about - they are different - they are polite, experts, on time, amazing! I would not call ANYONE else - for the last 13 years! read more

I had a great experience with your company today! Andrew Hernandez was my tech and he was professional, kind, informative and respectful. He had on gloves and a mask and respected my space by staying at least 6 ft. away while in my home (and also instructions about the courtyard gate and my front door since I have two dogs that I wanted to make sure did not get out). He was late about 30 minutes but I appreciated both the emails and the texts advising me of his ETA. He was here for about an hour and was thorough in his performance duties. In fact, he did a couple of things I had never seen before during annual routine HVAC maintenance - he did a temp check in every room and also went into the attic to blow out the furnace hatch. He kept me apprised of everything he was doing before he did it and why he was doing it. I left him a $20.00 cash tip which shocked him. I was just so appreciative of his service and that people like him are out there during these trying and scary times making sure our a/c equipment is in tip top shape before the hot temps arrive in a few days (102 on Thursday!). Paperwork and payment were all contact less and done over the Internet. Within 5 minutes of him leaving, I had an email with both the invoice and a very detailed report of everything he did. I opted for the annual maintenance which was $149 and includes two visits (one in the spring for a/c maintenance and one in the fall for heater maintenance) - this seems to be a standard annual price among HVAC companies so this was more about "what do you get for your money?". I'm so glad I switched from Comfort Air who only spent about 20 minutes when they were here last and the tech spent the next 15 minutes trying to sell me on equipment and services I didn't need. read more

It is so refreshing to have had the opportunity to work with Timo's crew that included, 'Vinny', 'Jose', and 'Albano'! My AC was going on the fritz. A call was made to have the problem diagnosed. Within about a week or so, a rep came to do a preliminary look around, shortly thereafter, a full assessment was made by a second rep, and two days ago, Vinny, Jose and Albano came prepared to do the install. Let me tell you, I've worked with a lot of 'teams' throughout my life - from the east coast to west - and this trio team has been the best. It was an 11-hour job. They arrived on time, in 90+ degree weather, did the complete install which included a lot of work having to be done on the inside and outside, testing the install, cleaning up after themselves and not leaving until they got the 'seal of approval.' Throughout those 11 hours, while the temp rose to over 100, these boys worked tirelessly and professionally. Unbeknownst to them, they kept me entertained by their great moods, the comradery amongst the three, the help they gave each other without changing moods, the joking with each other in a 'I got your back' way. I was finding myself giggling while working - in that 97+ heat - (I know, don't say it) - and enjoying the day all things considered. If I need a crew to come in again, be it for a 3-person or 1- person job, I'm going to request these boys! Don't know how much the job cost, but to me, it was invaluable! PS: If Timo comes out again to do an all-day job in 90+ heat, can you bring a portable AC unit? Thank you, Vinny, Jose, and Albano! read more

Disabled person living in Palm Springs, CA. I switched a/c companies shortly after my HVAC unit was installed over 10 years ago due to poor customer service from my original a/c installer. I chose Timo's after a neighbor used them to install a new a/c unit and raved about their friendly, professional technicians. I can't overstate how extremely happy I am since making that switch and choosing Timo's as my new local a/c and heating provider. Everyone from the office staff and sales team, to the in-field technicians are all top-notch. Since switching to Timo's, I've installed a mini-split a/c and heating unit in my garage and I couldn't be happier with the purchase and install, as well as the service they provide every 6 months for maintenance. Their rates are fair and the technicians are hardworking and trustworthy- yes, trustworthy! Over the past 8 years, Timo's have proven their honesty time and time again by explaining issues when they arise and offering solutions and alternative solutions that don't break the bank. I've had the same technician, Oscar for the past 6 years and he is exactly what you hope to see in a service tech. I trust him explicitly when there is a problem and that is worth everything! Office mngr Tracy is another standout representative of the company! Five (5!) stars all day long! Thank you Timo's! read more

I've waited three months to post a review in case there were any after-the-job uh-ohs. I'm happy to report that Timo's is hands-down the best HVAC in the desert area. Several other HVAC providers said they won't even service the Joshua Tree area. Many of the HVAC servicers in the Morongo Basin (MB) were not capable of completing the job. Compared to the one other HVAC servicer in the MB that could do the job, Timo's bid was the best and they made it worthwhile to upgrade to the Trane. They removed all of the old air handling system and vents; installed new ones; installed the Trane; and installed two stand-alone units in two remote rooms. The job was completed professionally, on-time, and on-budget. They've returned to Joshua Tree twice to ensure the system was functioning as promised and even replaced the air filters each time (monthly servicing). Since it was installed during December we've used both the heating and cooling functions (hello high desert extremes). Goats chewed off some of the insulating materials on the outside condenser and Timo's replaced it without any issues during the monthly servicing. I managed several facilities in the Marine Corps for years...wish I had professionals like Timo's working on my buildings. Thank you Marcus and thank you Timo's!! read more

Timo's was a breath of fresh air to deal with. We live in Florida and opted to have the Old System removed and installation of a new one in Palm Springs for my elderly father-in-law. Being so many miles away Timo's staff made it an easy process for our family. They had someone out to the home Less than 24hrs. Tim was our contact going into the home and even had a portable unit set up to get by a few days until installation. He was very informative and gave us the information we needed to make the decision to either replace what was broken and maybe fix our problem or go with a newer system that wasn't original to the home. No sales pressure whatsoever and several recommendations were given. I loved that they have the feature of knowing exactly when your tech is on the way and also how they will handle the city permit and HOA approval. Dawn (office) and Tim (on-site) were my contacts and they were wonderful. I can't say enough POSITIVE about our experience with TIMO'S. Call them ASAP. Highly recommended. Friendly, professional and responsive. You have nothing to lose with a FREE Estimate. You will not be disappointed. read more

Our first call was on the Saturday of Memorial Day weekend, and we were surprised to get a response from a real person and set up an appt with Ken a technician the Tuesday after the holiday weekend. Ken was prompt, polite, professional and personable. He basically sold us on the system. Vinny and Jose were there the next day on time and ready to work. They were also prompt, polite, professional and personable. They laid out the game plan for the 4 unit mini-split install. They protected the surfaces with skid free drop cloths. They worked a solid 8 hour day with focus, efficiency and were able to answer all of our questions. They cleaned up after themselves and hauled away the old system. They returned on time the next morning to get the system up and running. Vinny gave us a mini tutorial on working the remotes, simply explained how the system works and and gave professional advice on how to use the system in our absence. It was top notch from start to finish and exceeded our expectations. We would highly recommend Timo AC and Plumbing. And thank you again to Vinny and Jose for the exceptional work for the install. read more

We have used Timo's Air Conditioning for years across multiple properties in the desert, and they continue to exceed expectations every single time. Their customer service is truly top tier, and a huge part of that experience is Raquel in the office. She is absolutely amazing, always friendly, responsive, organized, and willing to go above and beyond to help!! It's rare these days to find someone who genuinely cares about customers the way she does. The entire Timo's team has always been reliable, professional, and incredibly knowledgeable. They use high quality HVAC products, stand behind their warranties, and are honest about what is needed without ever trying to upsell. Scheduling is easy, communication is excellent, and their technicians are always punctual and respectful. When you own multiple properties, having dependable vendors you can truly trust is everything, and Timo's has consistently proven to be one of those companies for us. We recommend them to anyone looking for an HVAC company that delivers exceptional service, quality work, and long term reliability. Five stars all around! read more

I want to take a moment to acknowledge the excellent customer service I have continued to have with Timos. upon moving to the desert our first call was to Timos to get an honest review of our current system. We had a quick and pleasant experience setting up the appointment as well as my many questions. Twice a year when they come for the winter/summer checks we have had more of the same treatment. Our technician that came out always did a terrific job. Today I just had a terrific experience with Nick Mata. Nick not only took the time to answer my many questions he also also explained tips to keeping our system running as flawlessly as it has been for the past 4 years. I believe that he should be acknowledged for being a terrific brand ambassador for Timos. Nick took his time too do a thorough job and I appreciated that. I am hoping that he will be our technician moving forward. If you want a positive experience with an excellent company...Timos is the call to make. Thank you Nick for Knowledgeable, pleasant and having patience with my questions. read more