I called Priority One air conditioning after hours on Friday May 22nd 2026 as our central air conditioner just stopped working. I would have been happy to hear back from Priority One on Sat May 23rd that they could come out Tuesday May 26th but instead was told they could send a tech out on Say May 23rd, This is what customer service is all about...Tech Greg Cardwell showed up to the house after 2pm on Sat May 23rd...he was very professional and explained in detail what needed to be replaced.... AMAZING CUSTOMER SERVICE!!!! read more

One of the worst customer service experiences I've ever had. I don't like leaving negative reviews and as a former business owner, I always strive to resolve things with the business before taking to the internet. This is a lost cause. We called over a week in advance for an inspection on a house we are closing on, already in escrow. I let the person booking know that we needed a sewer inspection and that contingencies were being removed so it was crucial that we get the inspection as promised. I was told we would get an estimate for services in advance. Despite calling back three times prior to the inspection, I never got an estimate. It was too late to find a new service. On the day, we were able to get a price, which seemed fair. Our window was 12p-2p. Alan, the tech, showed up at 2:30 and only when it was time to do the video inspection of the sewer did they discover that the battery for the video unit was not charged. They dispatched another battery, but our realtor had to leave by 3:15, and there was just not enough time. How do you show up to do a video inspection and not have a charged battery, not have a backup, and not KNOW in advance your battery is dead? OK, not great. Alan promised us he would return at 10:30 the next morning. I explained to him that this meant we'd have to book another night at the hotel, and incur expenses for the dogs, food etc. All in all, it cost us an additional $350 because of their failure to bring a charged battery, Not happy. My jaw hit the floor when Alan informed us that there'd likely be an additional charge to come back the next day which was a Saturday, but then quickly backtracked, saying it wasn't his call. We spoke to someone on the phone who assured us that since the error was theirs, they wouldn't uncharge us for having to come back the next day. Well, thank you SO MUCH. Needless to say, the next day, after having incurred a $350 hotel stay, plus dining, toiletries, etc. NO ONE SHOWED. The realtor was with us, having left her family for the appointment. After 40 minutes of trying to figure out where the hell Alan was, we were told that unless we paid the additional $150 - again DUE TO THEIR MISTAKE WHICH ALREADY COST US AN ADDITIONAL DAY AND $350 - no one would show. And they didn't!! UNREAL. The guy we spoke to on the phone was cold, displayed no remorse or empathy, It felt like a total shakedown. What a great grift - have your battery not charged and up-charge people for it when you can hold them up in the wild. We ended up calling USA Drain and Plumbing who were courteous, understanding, and sent someone right out to do the job at a fair price. They also wrote a great report. Again, I hate to write bad reviews as you can see from the vast majority of my reviews. This one though left us no choice. I wish there was an option for ZERO stars. read more

We called Priority One right after 7a due to a water intrusion problem. the tech Alan D. came out at 10a (our window was 10a-12). Alan accessed the situation and resolved the problem and issues in a professional manner. He was knowledgeable and informative explaining clearly what the problem was. Alan is an asset to Priority One. Now we understand why our neighbor (who only uses Prority One gave us their number.)! Alan did an exemplary job! David E. read more

Alan & Jack helped us out on a couple projects and we're great! Easy scheduling, arrived on time, kept us in the loop the whole way and no surprising costs. Definitely keeping Priority One in our bookmarks for future use! read more

These people are definitely out to rip you off. So I would never call them again. The came out to my house 3 times and the charges were high and poor service. They tried to get me to have my air conditioning serviced, but I was terrified that my air conditioner would suddenly have a big problem if I let them anywhere near them. So, I cancelled. read more

Finally, very honest plumbers and HVAC- Priority One! - Allen and David are the best! They only charged me $75 because I was a 1st time customer to fix the shower head. They were on time, respectful and just all around wonderful professionals. You will be thrilled with their service, and I requested cards to give my neighbors to enjoy a honest and excellent plumber. Gloria Ching Desert Falls Country Club Palm Desert. read more

Priority One is an outstanding company! From scheduling the service to the diagnosis, the entire experience was friendly, professional, and seamless. Christian was very thorough, explaining every step of the process and making sure we understood everything. He was also considerate of our home, friendly and knowledgeable!! This is a very trustworthy company! read more

Alan Drumright has been our plumber from Priority One for over a year. His service and skill are exceptional! I can not say enough or recommend more strongly. Look no further than Alan at Priority One Plumbing and AC! read more

Found Priority One via Yelp. From making the appointment to completion the communication was very good. Service personnel was knowledgeable and did a very good job in explaining the process and what he had to do (installing water softener). There were a couple issues with how the PVC was installed, but they did come back and correct the problem. Shout out to technician Dave. read more

I used priority one to replace an outside leaky spigot. The guy quoted me $175.00 and I said does that include the service call he said yes. Then he said the job was more complicated and it would cost $275.00. He didn't leave an invoice, I called the office and the reason it was $275.00 wasn't because it was more complicated he charged me a service fee. I tried calling the office several times to refund my money back since they should honor the quote he had given me, but unfortunately that hasn't happened. read more

I needed a whole new HVAC system and I have been with Priority One since 2013. The system I had was outdated and struggling to keep my place cool. Instead of doing a band-aid fix only to have something else go wrong down the road, I opted for a whole new system. Priority One did not disappoint. Priority One is a company that stands behind its work. I would not hesitate to recommend this company for its value, professionalism and integrity. Thank you Roy for keeping Coachella Valley cool! read more

Avoid this place it is a clown show. Extremely expensive and unreliable they didn't show up three days for work they had proposed to me and then called and said they couldn't do it. read more

Priority One did a super job for us. We called regarding our water heater and they came the next day. They offered to come earlier than the scheduled time and their calling and texting communication was great! I would highly recommend them. read more

Was really pleased with the team that came out to the house - on time - very professional and got the job done quickly and affordably.

Tom with Priority One installed my new hard-wired garbage disposal & hooked up the waterline from my new refrigerator, necessary after fluctuating power from SCE totally burned out the old ones. He worked knowledgeably & efficiently in dealing with my old house's quirks. He's friendly, polite, respectful, helpful & generous. The cost was more than fair. Priority One will be my go to plumbers in the future. Thanks Tom & David & Charlene read more

We called this morning with our hot water heater not working. They asked if we would like someone to come out today -which we thought was an impossibility-but they sent out David. David was awesome. We thought it was going to be replaced. He diagnosed the issue in a really short time, fixed it and gave us recommendations. We will need to replace our existing equipment soon and we will do this with Priority ity One and David. David was professional, courteous, understanding and nice. He was also really great with our little Dog Billie. Thank you David. please excuse any typos The business is in Palm Desert and we are in Rancho Mirage and couldn't be happier. read more

I've used Priority One several times now & definitely recommend them. This past service was exceptional!Christian kept me informed as to what he was going to do, what the values on my A/C components meant, was very efficient & clean. With other companies I've used in the past, I've had to ask them to put the booties on after being in a muddy area outside & also had to request that the tech service the inside component. Thankfully, didn't have to do that with Christian. He did all that automatically & when asked, also explained the difference between one time service fee & the annual plan they offer. It was good to get the information & make the decision for myself without pressure. I chose the annual plan, it just makes sense for my setup. I feel well informed & thankful that this company hires & keeps knowledgeable, personable, & professional service technicians like Christian. All in all, I received the service requested & will continue to use Priority One in the future. Thanks Priority One & Christian! Also, thank you to the office staff that scheduled the appointment & followups. read more

Great service by Thomas. Very prompt and professional. I was very pleased with their service.

Allen from Priority One fixed my older Kohler toilet that wasn't flushing properly. He provided excellent and quick service.

My heater wasn't working right last month, so Priority sent a guy out the next day who determined I needed a new thermostat. He set up a temporary fix and I bought the thermostat online a month later. I couldn't get the wiring done properly myself, so I called them again and they sent someone out the same day. He installed it easily, but suspected the board was fried after a power surge over the summer. He sent another person out the next day from Priority who was working on my roof all day. He replaced the board, only to discover the blower engine was also dead. Now everything works, thanks to Priority. All 3 technicians could not have been nicer, and the price was more than fair. I would definitely recommend them. read more

We needed a plumber to fix a leak under our laundry room sink and these folks responded quickly and were able to diagnose the problem as a simple fix. They arrived right on schedule, got the work done efficiently and cleaned up nicely after their work, all for only the price of the service call. We will use them for everything from now on. David and Alan, the techs who came out to do the work, were professional and courteous. Outstanding service overall. read more

After my initial review I contacted the company and spoke to the owner. I was really pleased at his professionalism as he was quick to offer to come to my home and review the work and discuss the issues with me. That means a lot and after speaking with Roy who came to my home the same day I called, I truly believe that my experience was not the norm for them. We had a constructive conversation and he has done everything he can to make it right. The lesson I learned is that I should have reached out to him initially so he could resolve the situation before I hired somone else to correct the work. Roy and I parted company on a friendly basis. read more

Outstanding -- and quick -- service from Chris! We will definitely use Priority One again for our plumbing needs.

We can't tell you how pleased we are with the service that Christian provided with Priority One A/C. Professional, courteous, knowledgeable, honest and respectful. He identified and fixed the problem immediately. Fair pricing, as well. Highly recommend. Five stars all the way! read more

I recently had the unfortunate experience of my gas water heater basically calling it quits. Since I'm no longer in the desert at this time I needed to find a convenient, reliable and honest plumber to assess the situation, attempt to fix if possible or provide an honest quote for replacement if that's what was required. I requested info via Yelp and decided to try Priority 1 based on reviews and availability (it was the Saturday right before Mother's Day). My call went to an informative centralized answering service (nice touch for the weekend) and received a call shortly thereafter. David was my point of contact and my eventual project lead. He gave excellent advice regarding identification of the issue and the impending doom that was in our near future. After comparing alternative solutions (cheaper), I decided that going with P1 was worth the extra penny. Better equipment, service, local, informed, informative, and even checked water pressure regulator to ensure we wouldn't cause a failure with the new water heater (and worse in the house!)! As promised, David showed up Monday morning before noon and they were finished with both replacement of a 40-gallon water heater and a crusty old 1990-something water pressure regulator that was allowing around 120psi of water through our little house pipes. Not the cheapest weekend/Monday, but as an owner of a house that we love dearly but are renting out for the next few years, I feel confident that these items and this workmanship will prove to be money well invested. Thanks to David and thanks to Priority One - I insist you give them a call if you have any HVAC/Plumbing needs. read more

Priority One Air Conditioning Plumbing & Heating - New gas water heater with solid copper lines - Heating & Air Conditioning/HVAC Near Me - Palm Desert, California

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My husband and I recently were in need of a complete new HVAC system for our property here in Palm Desert. Being diligent in our research my husband spoke with 5 separate local companies to receive estimates and asked numerous questions over a month and a half. Upon meeting Roy, the owner of Priority One, we were very impressed with the depth and breadth of his knowledge as well as his willingness to share insights and answer my questions thoroughly. This led to our decision to go with Priority One. We have been extremely pleased with our decision. Every aspect of our interactions with Roy and his team has been pleasant and professional. Our new AC's were installed two months ago and we've been blown away by the efficiency and reduced noise of our new systems. The air feels so cool and refreshing. We want to extend our sincerest thank you to Roy and the entire team at Priority One! read more

Roy and his team are the best. We had an issue with our AC and they came the same day I called. Jose who come to our house found out that we didn't have enough hot air returns, installed 2 more returns and improved air flow significantly. The owner, Roy, actually came to view to our house to view the work and offer us options. We decided to add freon to our existing systems at the time. They saved our weekend and moreover, we have since decided to upgrade our 2 HVAC systems. Roy offered a very good system at a reasonable price. These guys are excellent! Thank you Roy and the Priority One team. read more

These guys saved the day....AGAIN! Feel so fortunate to have found Priority One a few years back. Can't say enough about their reliability, fair rates and professionalism! First time working with Roy today, who was an absolute master! He came out same day, sooner than expected, and resolved the issue immediately. Restored my faith in good ol' fashioned good business. Do yourself a favor and call these guys now. Thanks again Roy! read more

We had several plumbing jobs to be done when we bought our mid-century condo (read "old"), and two other plumbers couldn't get to us in time and a third stood us up because "he forgot his court date." Called Priority One, Dave was able to come in a couple of hours, and he gave us a good price (we signed up for the heating and air conditioning service, too). A couple of days later, he was right on time for the appointment. Our job was tougher than we thought, but Dave persevered, gave us options for the extra work, and gave us a great price. Amazing: Dave was trustworthy, kind, fair, on time, and rightfully proud of his work. Priority One and Dave all the way! We're recommending them to everyone! read more

We had a serious plumbing problem. Truly we were afraid that it would turn out to be a very long and costly repair job. The first service man tried 3 different spots to break our clogged drain, but ultimately realized a more powerful tool was needed. The next day Isaiah Gaona came and even with the more powerful snake trying all three possible entries the clog remained. However, he kept working and finally Succeeded!! Yay!! He was veer pleasant and very, very determined! We are very grateful for the tremendous effort he exerted and his refusal to accept defeat! We will definitely call for him again. He really was dedicated and hardworking!. Couldn't ask for better service!! read more

Good quick service - estimated time and cost fairly -solved issues - polite and thorough

I had a relatively simple laundry tap replacement job, and Priority One had it finished the day after I found out about it (in the late afternoon, of course), AND completed the install of my new washing machine, even hauling away the old one, so there was no need to wait five more days for the original installation/delivery team to re-schedule and return to actually install. Priority One's crew was efficient and helpful, taking the time to answer all my questions. I have to consider taking off one star because we had a timing issue. My assigned team actually missed their arrival window. I called the office about 10 minutes before the deadline to find out what was up. Ideally, they should have contacted me about 30 minutes before the window closed, when it must have been clear that they would be late. However, once I contacted the office, the person there was great. She found out what was going on, made sure that their new arrival time still worked for me, and contacted me again when they were about 10 minutes out. And again, the crew was great once they did arrive. In my book, how a person or company handles an issue is far more important than the fact that there was an issue in the first place. read more

I called Priority One for the first time to have them come out to address a flapper issue in one of my toilets. They were able to send Alan out right away. Alan was great showed me the issue. Great communication and customer service. I will definitely use them going forward. Thank you for the great service . read more

This company is amazing. Our air conditioning stopped working. It was 110 outside and 97 inside. Called Priority One and they said yes they could send someone out later that day. They came out early, fixed the air they were nice and professional. This is the second time in 5 years this has happened and both times we had the same experience. Highly recommend this company. Oh and this was just before the holiday weekend! read more

Christian Corrales serviced our heating system and also resolved a thermostat issue. He was on time. He was friendly, polite and clearly explained what he did. Impressed with the care he took to complete the project. read more

Thank you Christopher. Christopher came to my home close to midnight. My sewer was backed up flooding my teo bathrooms the hallway and my bedroom carpet. Not only did he fix the backup but checked to be sure everything was draining. read more

We where in need of either a repair or a new Hot water heater. Based on neighborhood recommendations we had David - Priority One look at the issue. Very professionally he explained the possible problem and options. We went with his recommendation for a new Heater. His pricing was very reasonable and his work was perfect / professional. Could not have asked for better. Will call him again for any future work Ed Schnaars read more

Christian came out to check and service our A/C units. He was very thorough and personable and he answered all our questions. We really appreciate that he did not try to sell us anything we didn't need. read more

Several weeks ago we had an issue with a failed valve that caused a huge spike in our water bill. We called Priority One Plumbing and talked with David. We highly recommend them if you have ANY plumbing problems. Our experience was unbelievable! They were kind, prompt and very knowledgeable! Their bid to replace all our valves was very competitive and fair. David was so reassuring and friendly. Most importantly he got the work done quickly and was so easy to communicate with. We would definitely use them again! read more

Over the past 4 years, we've used Priority One multiple times. Roy and his team are great! From emergency plumbing or AC calls, they are always there for us. They have fair and reasonable pricing on their services, even emergency calls, which isn't the case with all companies. I highly recommend them! read more