They try to over complicate a simple project to overcharge and nickel and dime you toread more

Very timely, straightforward communication and discussion of options. Really appreciated the…read moreengagement and sharing the details of what was happening with our water heater. Devon is great!

Came in and replaced my shower valve, were very clean and did a great job. I'd go back again if I…read morehave the need in the future!

Scheduled an in-home appointment (they confirmed) to see how much a water softener would cost and…read morethey didn't show up or reach out to say they wouldn't make it. Still haven't heard from them. Frustrated considering we planned our workday around their midday visit. No idea on actual quality of work, but poor customer service given this experience.

Very high quotes to repair pr replace faucet…read more Will pass. Secure new faucet and circle job as replacement instead.

He was prompt, efficient and knowledgeable. He also cleaned…read moreup nicely. He also pointed out important issues I need to address

Met the owner at a home show in February and he honestly blew us away from our first interaction…read more We listened to a few other water softener folks, but ultimately came back to Taplin as we just had a great first experience. This is a small operation, but big results. Super friendly, kept us informed, competitive pricing, and came within 24 hours of us closing on our house to get us squared away. So far, the water softener seems to be doing its job. I would definitely recommend Taplin to anyone in the market for water softeners.

Bought my last water softener from Taplin 25 years ago. New softener & water conditioner was…read moreinstalled by Brett who did wonderful job with installing the new softener and conditioner. Kim was extremely helpful about the process of buying the new system. Had a little leak in the discharge hose and Ron the owner of Taplin was out the next day to repair the leak so customer service was also great!

Maybe inform your customers besides the 150 dollars to ring the doorbell as you told me that you…read morealso charge 150 dollars per hour just to try and guess what needs to be fixed. Nothing like telling someone to try putting in a new pump for 3500 but it's not guaranteed to fix the problem.

Responsive, professional, family business that will deal with any of your Installation, repair, or…read moremaintenance well and water related needs. Their field and office staff are the definition of the word integrity. They live up to their promises and stand behind their products and installations.

I'm new in town and needed a plumber, Davis was very professional and reliable. Will definitely use…read moreagain for future projects.

I needed a plumber to fix a badly leaking outdoor spigot. After a pretty thorough search. I…read moreselected Pratt; one reason was that there was no callout fee for first time customers. Davis came out the same day and fixed it within 30 minutes. I then showed him some additional work we wanted done - the master bath tub had a leaking faucet and we also wanted shutoff valves installed on both the hot and cold lines behind the service panel. He quoted $520 for the spigot and tub work together, which I accepted. He came back two days later to perform the tub work (less than 60 minutes). I was very satisfied with the experience and expect to use Pratt again for future plumbing needs. Highly recommended.