Premier Packaging and Shipping, EXCELLENT SERVICE AND STAFF…read moreI have used Premier Packaging and Shipping since May of 2012 when I relocated to the Medford metro area. Without qualification they are the finest professional, mail, packaging and shipping business I have ever used. My profession, kept me moving from one domestic location to another then to an international location, so on and so on, etc, etc. A mail service was a necessity of my vocation. As I reflect, this is the longest I have lived in any one location in my few short 76 years. All that relocating necessitated using mail services to keep up with routine and business mail, one that could facilitate re-mailing or shipping as the situation dictated. (A change of address every year or so or even less is considered by some as an indicator of nefarious activity or being in the witness protection program) I suppose, now that my life is settling down somewhat I could get a mail box, or get a post office box, but neither would provide the peace of mind or convenience of having a single secure location, professionally staffed to facilitate the handling of everything from a franked one ounce letter to a package the size of a baby elephant weighing in excess of 200 lbs. A single location familiar with not only domestic mail and shipping but as well the vagaries of international shipping. Which by the way do very dramatically from country to country and often times may be impacted by which dictator is in charge when your shipment arrives. Master's degrees are offered in the logistics of fees and formalities surrounding and impacting foreign shipments. On occasion, when retrieving my mail I am toughly amazed by the general public's lack of understanding, and appreciation regarding the intricacies of international shipping, let alone domestic practices and procedures. Bottom line, coming up on nine years of excellent service, by professional, proficient, personable staff Premier Packaging and Shipping is my 150% recommendation.

I generally don't like to complain but this time I am. I went with Premier to ship my four case…read morewine collection from Medford, Oregon to New Jersey. One case arrived on schedule then nothing. I contacted Stanton (the manager) and asked him what was going on. He found out two cases were broken in transit in California with UPS. He mentioned 4 bottles were destroyed and he would have the wine repacked and shipped. When I received the wine 10 bottles were not there meaning broken. The rest of the wine had some wine stained labels and the 10 bottles were valued at over $500 plus the $146 shipping fee. He contacted UPS and they would not offer any compensation for their blunder and neither would Premier. I do not recommend this company (how could anyone.)

My experience with this UPS store has always been positive…read more The employees are friendly and know their jobs. The store is clean and you can get a mail box here too. The prices are fair too

There are 2 types of stores:…read more The ones who help out when there is a simple, easily corrected problem And then there is this store which will just return packages to the sender despite obvious signs that it's an easily fixed problem I will never use this store again

These guys are great! They can pack anything. They're efficient and nice and have an excellent…read moregreeting card selection.

I brought Rick a package for shipping. I handed him an old envelope with the address on it. Some…read morehow, the incorrect street was entered. This was June 23, 2020. Two days later the package arrived at its destination. However, with the incorrect street, USPS was not able to deliver it. It was held there for a week. Then returned to Rick. With all the delays due to his error, my friends gift finally arrived 7/25. He never once apologized nor did he offer any type of compensation. He kept trying to direct blame to the USPS. I used to enjoy doing business with Rick. It seems customer service and attention to detail are no longer a priority. Will not do business again.

I will always support the United States Post Office first I use priority Mail service and have been…read morecompletely satisfied

Try answering the phone! I have a package that says it was…read moredelivered and it's now day three and nobody seems to know where the package is. It's containing medical supplies and nobody seems to care about that either. Great job USPS.

Axel and Nathan went out of their way to be helpful to me. I am somewhat technologically…read morechallenged and they helped me step by step to get the copies I needed, as well as a shipping label. Straight A+on customer service. Thank you Axel and Nathan! They deserve a raise!

(Axel & Anthony) stars, are great! Daniel was the worst, -- negative star, he's the assistant…read moremanager, don't catch him on a bad day! Mary, the manager is nice but seemed so stressed she can't really be in the moment. When we asked them to fix mistakes they did as long as it doesn't come to them having to do any refunding of money for their mistakes. I would have given a half a star if it were possible. The manager(s) won't have anything to do with great customer service‼ My hope is because of this review they would reconsider their behaviors and policy(s) on how they treat customers, but I very much doubt they will. In general I give the whole store out of 5.

Medford Mailbox has been my go to! in n out each time. never been more than a few of us in at same…read moretime. today just me, Bob once again took good care of my needs. Helped me package n send the proper way for protection. Signature required at drop off. appreciated Bob suggested this. ty for awesome, quick n efficient stop as always

Bob Gurney handled my problem like a prince. I was distressed to discover I had forgotten my…read morehearing aids at a Medford hotel. He picked them up, packed them impeccably, and promptly shipped them to me. Bob earned my trust and my business. Highly recommend!

Very professional and trustworthy store! Had a problem with a damaged shipment and had it not…read morebeen for the help of Jennifer and the staff at this UPS Store, it would have been a nightmare. Even when something is well packed (which they did as well!), problems can happen in shipment. They made sure to walk through the process with me and see to it that things went smoothly. I my opinion, they went well beyond the call of duty. I highly recommend this store and hats off to the owners and management!

went in today to mail a flat painting. weighing less than a pound. 20"x16" quotes $268.00!!!!!!!…read morethat is absolutely beyond insane. I said no thanks and she told me "good luck". took it to the post office, ONLY $22!

Once again, a FedEx driver, not all are bad, left my package at the wrong address. I don't know…read morewhere it is or whether the recipient will bring it to my place. I received a text saying the package was delivered, and it even included a photo of the delivery. Then I get a message saying they "attempted" to deliver it and will try again on the next business day. You can't get a hold of any "real" person, just a robot that runs you around in circles, even when you ask to speak to a live person. If they have my package, I'm willing to pick it up. I haven't been able to reach anyone to locate it. I am glad they are not delivering my medication or a heart if I needed a transplant.

I am so tired of finding the intended recipient for packages left at my door and then delivering…read morethem myself. I have even seen the driver sneaking back to his truck. This morning we found a Kanas City Steaks pkg at our front door. The driver entered the park and went past the addressee,which was the second house past the entrance, and came to the back of the park to leave it at my house. This has happened multiple times over the past five years with different drivers. A phone call to FedEx did no good.

Maybe send your drivers back to drivers Ed... I was headed…read moredown Pioneer Road when one of your wonderful drivers decided to pull into a driveway and then proceeded to back out without yielding to oncoming traffic almost backing right into me. I had to swerve to avoid collision. People need to pay attention to what you're doing when you're operating those types of trucks... Way to go.

Need a tow? You…read moreshould call Dicks. They've been around forever and are still the best!

I left an item at a nearby motel. Mail Stop collected the item, packed it up, and shipped it out no…read moreproblem. I was delighted when it arrived.

Elizabeth did an amazing job packing a 6 foot tall glass and metal art work for shipping. It…read moretraveled 1000 miles in our car and was in perfect condition when we unpacked it. I was so impressed with her professionalism and the care she took on our request, she is AMAZING!!!!!