I generally don't like to complain but this time I am. I went with Premier to ship my four case…read morewine collection from Medford, Oregon to New Jersey. One case arrived on schedule then nothing. I contacted Stanton (the manager) and asked him what was going on. He found out two cases were broken in transit in California with UPS. He mentioned 4 bottles were destroyed and he would have the wine repacked and shipped. When I received the wine 10 bottles were not there meaning broken. The rest of the wine had some wine stained labels and the 10 bottles were valued at over $500 plus the $146 shipping fee. He contacted UPS and they would not offer any compensation for their blunder and neither would Premier. I do not recommend this company (how could anyone.)

Very helpful and nice people. Helped me find the best rate, prompt service, friendly atmosphere…read more I will continue to go there for my shipping needs.

At least one star for this kind employee 2018359. I did like the back to school deals and found…read morethe value good. My overall experience is a 0/5 stars because of the poor quality customer service, display of the store and lack of items for sale. I went in this store on a Sunday after looking at the new weekly offers hoping they'd be stocked up with what they advertised. When I arrived right when they opened, I asked the guy with dyed hair in the front and a mask on where I can find a specific item (post it dispenser) and he told me to go to aisle 2 where post its were. I would have appreciated if he actually took me to the item as he was not doing anything but standing there in the first place. I went to look for the post it dispenser only to be greeted with low stocked shelves and not the item I was looking for. I perused around the store and enjoyed adding items to my cart and then took a dispenser to the front cashier (2018359) he tried his best to help me get the post it dispenser I was looking for by looking at the SKU, showing they had it in stock and directed me to the person I already interacted with when I arrived. He walked me to the post its and I asked if he can look in the back. It took about 2-3 minutes and this employee walked right by me to the cashier 2018359 and delivered the post it dispenser. As a customer I would have appreciated if this employee connected with me more by bringing what I asked directly to me instead of acting like I was a bother or nonexistent. I also would have appreciated if this employee actually brought more than just my item out to add more to the shelves in case other customers like me wanted to buy it. This makes the customer experience AND the employee experience more enjoyable because it is efficient to make sure stock is out for customers to get. I surely hope this Staples is receptive to feedback and makes some positive improvements to make customers feel welcome with good interactions so customers want to come back to shop here.

Went in for an Amazon return. Small item in a small bag. The lady that helped was not friendly…read more(that's fine, maybe she was having a bad day), but I told her I didn't need the small bag back and she could throw it away, she acted like it was a huge imposition when there was a trash can right underneath her. Customer service is dead.

Medford Mailbox has been my go to! in n out each time. never been more than a few of us in at same…read moretime. today just me, Bob once again took good care of my needs. Helped me package n send the proper way for protection. Signature required at drop off. appreciated Bob suggested this. ty for awesome, quick n efficient stop as always

Bob Gurney handled my problem like a prince. I was distressed to discover I had forgotten my…read morehearing aids at a Medford hotel. He picked them up, packed them impeccably, and promptly shipped them to me. Bob earned my trust and my business. Highly recommend!

These guys are great! They can pack anything. They're efficient and nice and have an excellent…read moregreeting card selection.

I brought Rick a package for shipping. I handed him an old envelope with the address on it. Some…read morehow, the incorrect street was entered. This was June 23, 2020. Two days later the package arrived at its destination. However, with the incorrect street, USPS was not able to deliver it. It was held there for a week. Then returned to Rick. With all the delays due to his error, my friends gift finally arrived 7/25. He never once apologized nor did he offer any type of compensation. He kept trying to direct blame to the USPS. I used to enjoy doing business with Rick. It seems customer service and attention to detail are no longer a priority. Will not do business again.

Axel and Nathan went out of their way to be helpful to me. I am somewhat technologically…read morechallenged and they helped me step by step to get the copies I needed, as well as a shipping label. Straight A+on customer service. Thank you Axel and Nathan! They deserve a raise!

(Axel & Anthony) stars, are great! Daniel was the worst, -- negative star, he's the assistant…read moremanager, don't catch him on a bad day! Mary, the manager is nice but seemed so stressed she can't really be in the moment. When we asked them to fix mistakes they did as long as it doesn't come to them having to do any refunding of money for their mistakes. I would have given a half a star if it were possible. The manager(s) won't have anything to do with great customer service‼ My hope is because of this review they would reconsider their behaviors and policy(s) on how they treat customers, but I very much doubt they will. In general I give the whole store out of 5.

Very accommodating, helpful and friendly. I'm chronically…read moreill and it took everything for me to be able to make it. To this business, and I we greeted with a friendly and most helpful man. I o my wish I could remember his name. I highly recommend!

Went in with a QR code prepaid label. They scanned it and then told me I needed to pay $2 for them…read moreto print it. I left and will go to USPS tomorrow. BFFR UPS.

I will always support the United States Post Office first I use priority Mail service and have been…read morecompletely satisfied

Try answering the phone! I have a package that says it was…read moredelivered and it's now day three and nobody seems to know where the package is. It's containing medical supplies and nobody seems to care about that either. Great job USPS.

They were able to print the multiple files from my personal device. They were quick and easy to…read morework with. Looks like they also do personal gifts and memorabilia's for any occasion.

Super professional staff make printing a breeze. I had a last-minute need for high-quality…read moreprinting. The staff was quick to field my request for service via their online upload-file feature. They understood my need for a perfect print job and over and above to help! I highly recommend Pronto Print!

I left an item at a nearby motel. Mail Stop collected the item, packed it up, and shipped it out no…read moreproblem. I was delighted when it arrived.

Elizabeth did an amazing job packing a 6 foot tall glass and metal art work for shipping. It…read moretraveled 1000 miles in our car and was in perfect condition when we unpacked it. I was so impressed with her professionalism and the care she took on our request, she is AMAZING!!!!!

Jennie Anderson runs a great shop and is super friendly, freedom loving, and accommodating…read more I can email a print request to Jennie, and the print request is ready when I arrive. If she has a question, she responds quickly. The quality is perfect, and the cost is reasonable. I've been sending printing request to Jennie for years, and I'm always happy when I pick up the prints.

This printer does business card and any comical printing you need…read more The work they do has been done right and for a good price. The order was done by the day and time they said it was going to be done at. They are easy to work with and they can help you with the layout. The store is set up to get you in and out quickly.