Came for trim that's hard to find locally and FOUND IT!! I also brought my sewing machine (that I did purchase at Allbrands) because of a bump that caused a challenge to feeding the thread - in hopes of having a knowledgeable person look at it. He fixed it, gave me a few tips on settings, gave it a test-run, and I was on my way. I appreciate that Allbrands exists, so I'll continue shopping there. read more

the manager is not knowledgeable about brands the store carries but has to go to the website every time I go in. he is not friendly nor customer service oriented at all. I have also heard this from other customers. I purchased machines from another state because I don't want to deal with the local staff at this store. read more

People only interested in making the sale and not customer service. Allbrands Lafayette and Baton Rouge.

Went into All Brands/ Sew Contempo today to buy basting pins and a Quilter Select ruler. There were no prices on anything in the store so I left and did not buy anything. It is so inconvenient to have to wait on a person to check the price of everything you want to buy. So I will no longer be shopping there will shop where they want customers. read more

I have been a LONG time customer of this company. However no longer after this last experience. I made an order was charged and received over a month ago an email that item was shipped. I had paid for expedited shipping. I had not received purchase and continued to indicate a label created but item not received. So I have been trying to resolve for a month. First tried the number provided if any issues and sat on hold for approx 10 minutes and then disconnected with a message saying sorry couldn't get to you.. Aghh this happened several times. Tried their chat and again Nothing done. Finally a week ago I was able to talk to a CSR who said they would cancel and process refund. Well still received nothing and called again today (3 attempts) and CSR stated oh yeah order cancelled but refund not processed. OMG we will see if get any response which they stated would be end of day. Not holding my breath. read more

Please disregard my original review. The situation in my original review was corrected to my satisfaction the next day. Despite the confusion with Customer Service, I now give All-Brands 3 stars. read more

I just recently bought a sewing machine (elsewhere) and needed the acrylic insert to place it in my sewing cabinet. These people where so nice and followed up with my cabinet manufacturer to see if my new Baby Lock Aria will fit into the cabinet. Lots of research done by AllBrands. I am shocked at the only 2 star average. I ordered my insert a few weeks ago and I know it will take a little longer than I would like because of Covid and they are a reseller from Sew Steady and must rely on them to get the insert cut for me. I give lots of kudos to: Annette Douthat Customer Service Department csrgroup@allbrands.com | AllBrands.com for helping me in this purchase. Now I just have to get the insert read more

Allbrands Sewing - Baton Rouge - Appliances Near Me - Baton Rouge, Louisiana

Service tech tried to charge me $300 to clean my machine and replace the bulb. He tried to tell me there was a circuit board on my machine--I assured him that I bought it 33 years ago. I have never had any bernina rep try to charge me this much over the years and that there is no circuit board for my machine. He said the tech would never just replace the bulb so would have to go elsewhere which I am happy to do. I would never go back for anything else. read more

I had good experience with this company until now. I ordered a new steam press which I received over a week ago. When I unpacked it, the bed was dirty/gritty and adhesive was stuck to the upper plate. I've tried contacting the company by their website, phone, email and FB messenger and have not gotten an RA or response from their returns department. I've now submitted a complaint through PayPal. I paid over $400 for a new press but got one that was clearly used. I will never do business with this company again. read more

Ordered online through all brands.net Rep was rude, quick to get me off phone, entered incorrect info so item was lost and never received. Fed ex says item lost. Unable to track item since sales rep didnt record my gate code or my correct email so I was unable to track item. Called rep requesting tracking info 2 days after placed order but was told "dont worry I emailed it to you". After waiting for item for over a week I called and found out rep entered incorrect email . Charges were processed a week after item was reported lost. Now company not answering my emails etc & customer reps state awaiting supervisors. Fed ex corporate office states item labeled lost & must contact shipper for refund or replacement Would appreciate talking with someone. Lost over $150 in this. read more

Don't shop here they have the rudest employees. It's clear they don't need or want people's business. We have given this place more than one chance and each time walked out empty handed because of the employees attitude. * the complaint has nothing to do with a face mask...not sure what you are referring to? * it clear from the owners rude response to people, they don't know how to talk to their customers read more

My machine was serviced here three times costing a total of over$750. Machine still not working well I brought to a different company. I was told machine was in very poor condition and had not been serviced in a long time. I told them it had been serviced three times between May and November of 2022. I paid this company $744. Allbrands never did the work on the machine that I paid for. Do not trust them. No matter how far you have to travel don't bring machine there. If you bring machine to Lafayette, or Metiarie it will end up in Baton Rough to be serviced so dont go there either. read more

Love the virtual classes....but they are tempting me with so many special buys! I love Donelle and Ann and Kate.

I recently moved and entered the incorrect address, I added a double 8 when my new address has a double 3. I contacted FEDEX as the tracking stated it was delivered. When i Googled the address it stated it was down the street, to my surprise it was located in the middle of the intersection as that address does not exists. I reached out to All Brands to discuss my options, at first i thought is was a brush off as I entered the incorrect address and assumed I was to blame. The rep took down my correct address gave me my FEDEX claim number and promised someone will be contacting me. No one called, but to my surprise FEDEX showed up with my purchase 2 days after my claim. The reason for my 5 star review is that the packing date on the packing list was the same day as my claim and it was delivered 2 days after. Exceptional customer experience!!! read more

Customer service treats paying customers like the enemy. I ordered a 5.0 amp sewing machine pedal that cost 24 dollars (URL- https://www.allbrands.com/products/26057-efc-replacement-electronic-foot-control-no-heat-pe ). I needed it quickly so paid another 17 dollars for expedited shipping and handling. I got the package quick, 3 days, but it was not the 5 amp pedal I purchased. It was a 1.5amp pedal. I put it back in the original packaging without ever so much as showing it an electrical wire then called customer service immediately (edit- because Allbrands seems to need help in understanding what that means, it means IT WAS NEVER USED AT ALL!). And at first it seemed to go well. I gave my order number and told them it was the wrong item and I needed them to ship out the correct item, quickly as well. The customer service rep got a little frosty at that point and stated that my case would have to be reviewed in the order it was filed. When I pointed out that I paid a premium for shipping and HANDLING. I was told that it didn't matter and that someone would have to 'review my case' to decide if replacement was warranted. I stated that was not a satisfactory response (literally those were my exact words) and was hung up on. Hey Allbrands, what exactly is the purpose of your Customer Service phone operators if not to validate an issue? If their only purpose is to send an email to someone else then just give your customers the contact information for THAT PERSON and let us deal with them without going through the useless process of getting treated like dirt by your answering service. I filed a complaint on the website, got a more pleasant email exchange with someone else who stated that they would get me the correct pedal shipped as fast as possible. Cool, and I was kind of feeling bad about opening a BBB complaint after the first round with customer service. But then... nothing... no more follow up almost two days. I get a notice from BBB that they had reviewed my complaint and had contacted Allbrands to inform them of the complaint. Four hours later I get an email from Allbrands saying my request was "under review". Seriously Allbrands, I bought a 5 amp pedal, you sent me a 1.5amp pedal. What in the world is there to review? Send me the right pedal and email me a label I can stick on the wrong pedal and send back to you. What is so hard about that? Edit - Several hours later. So, the folks at Allbrands seem to be reading this review and sharing it with eachother. I received an email where one of the people there suggested that I had burned the pedal up and it was not returnable. Guess what guys, I never connected it to my sewing machine because it's the wrong pedal. Nothing was ever done with the pedal other than look at the nomenclature and read 1.5 amp. Since I need the 5.0 amp pedal the one sent is unusable by me so I boxed it back up to return. Really guys just replace the silly thing. Continuing edit - So a bit of the mystery of why Allbrands is all in an avoidance of responsibility tizzy over this is coming clear. They don't stock this item. When it's ordered from them they order it from another company for shipping. So since the other company, Brewer Sewing, had the warehouse screwup that shipped the wrong part Allbrands is kind of stuck aren't they? Well I didn't order from Brewer Sewing, I ordered from Allbrands, so I expect Allbrands to make it right and not spin their wheels trying to play 'fix the blame'. The saddest part of this. Allbrands spending so much energy dodging support on this ridiculous $42 transaction (I know, me too, but I'm an old retired guy, this is pretty cheap entertainment for me), with me sharing every cringe inducing moment with all my sewing machine collector friends in forums, blogs and mailing lists. I wonder if they have a clue how much the possible sales revenue loss is possible from me telling everyone what a kludge their support is compared to if it had gone, "Hey guys you know Allbrands is pretty awesome, they sent the wrong part, when I told them about it, they had they jumped into action and had right part in my hands in a couple of days." As well as the fact that I personally have close to 50 sewing machines that need regular maintenance and parts replaced. I spend several hundred a year, every year on consumables. Since Sew Classic closed I'm looking for a new primary vendor for supplies. It won't be Allbrands, that's for sure. They should call up Chapman Manufacturing and find out how their sales to sewing collectors kind of exploded when we all started recommending their tool sets for working on machines. Shoot Chapman got so popular they even started producing a sewing machine specific toolset (the 9600) because the sales increase they got from us singing the praises of the amazing way they treated their customers. 2-18-2021 update. Thank you for the refund. I would say more but I'm out of space for this review read more

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I usually shop at the Houston store. The folks there are wonderful; knowledgeable and such a welcoming community. I've only been in once since March, and I miss Margie's wit and charm. AllBrands Corporate has done an amazing job of keeping the community together through a series of webinars and virtual events. Through them, I've gotten great deals on sewing and embroidery supplies, met another great AllBrands teacher, and have found so many ways to spend too much money on my favorite hobby. Can't wait to see what their Virtual International Quilt Festival will be like! read more

If I could give them zero stars, I would. Product I got was defective, and they won't authorize a return/refund. Return policy is ridiculous; read it carefully before you order. I will never, ever use these folks again. Now I remember why it's been many years since I last ordered from them. read more

This company is a joke!! Damn their customer service sucks!! Call and I get an answering machine and left message. Don't return call. I have to call the next day and finally someone answers!! I told Heather that the multineedle DVD training video I received was not working. I told her I played them on all the DVD players and laptops I have in my house and it's not working. She was like "oh it won't work on laptops" wtf!! I said "I used it on DVD players and laptops and none is working!!!" Even DVD players wasn't reading the damn DVD!! So she was like okay look for an email and it will tell you how to send it back. In the email, it told me to pay for shipping back and I will get my return shipping when I show them a picture of my receipt and I did. I sent the cd back on Saturday and I received an email on Monday that they are not refunding me my money nor the return shipping because the DVD was tested to be working fine and has no defects!! So I waited for the DVD to arrive and it did today Friday, September 15 2017. Guess what they send the same damn DVD in the box I send them back to me! Again the damn DVD is not working!! So I email them and call three times getting all voice mails and left messages. Now I am waiting for a response about getting me refund as I am not sending their DVD back and forth. If not I will dispute with my CC. They clearly are a fraud like some other reviewers have shared here!! Do not buy from this company! They have bad customer services and seem like they don't know shit about their products!! I am furious bc I thought they were refunding me and no they send me the damn same cd which wasn't working in the first place. Also did not refund my return shipping. read more

Allbrands Sewing - Baton Rouge - This is what happens when I put their DVD in my DVD player. Kept saying error!! - Appliances Near Me - Baton Rouge, Louisiana

It has been many years since I have been in a business where the staff was so knowledgeable and helpful. Their selection of machines, fabric and supplies in a time when others had very little was amazing!! Allbrands is not the closest to my house, but worth the few extra miles!! I will be back! read more

Beware. This is a scam site. Took my order, charged immediately. Never received it. Tried calling, emailing, chatting. After a few weeks, received a response that the shipment was delayed to a specific date. The date came and went and I never received confirmation that the shipment was on its way. Emails, calls (voicemails), etc. are left unanswered. I am now red flagging this company to my credit card and will attempt to retrieve payment. UPDATE: I truly do not appreciate that it took leaving a negative review for you to respond. Yes, we are living in unprecedented times. No, customer service standards should not change or become non-existent. Especially in times like these, customers like to feel like they can reach someone, rather than be left hanging with no understanding on the status of their orders. read more

Shady, unscrupulous business practices. I ordered the wrong item by mistake and cancelled my order within hours. My order had not shipped yet. My cancellation seemed to be hung up so I emailed AllBrands days later and was told it was shipped already and to just refuse shipment and you'll get your refund. It was shipped days after I cancelled (they do NOT accept cancellations). Did I get my refund eventually?? Yeah, after they scammed me out of shipping charges both ways even though it hadn't left their warehouse as well as a hefty restocking fee. Reputable business do not engage in these shifty, clandestine practices. And AllBrands is certainly not a reputable business. read more

This company has consistently been a source for great supplies and equipment, great service and community support.

Appreciate the webinar you hosted! There were a few glitches, but such is technology... Would enjoy more webinars, in the future read more

Realized too late how many other buyers have lost their money. I lost $85 to their crooked practices. Here's a long list of Bad experiences buyers have posted on another review site: http://www.resellerratings.com/store/AllBrands read more

Terrible company. I bought a blind hem machine from them last year and it arrived broken. Smoke would come from it when I pressed the petal. They rarely answer the phone during business hours - leaving you on hold like they have extreme call volume then directing you to an answering machine. They don't return calls either. I had to call them and email them for a month to return the machine, they kept saying they needed to talk to the company that made the machine, and then they'd call me back, but they wouldn't. They acted like they had never received a return before and they weren't sure how to handle such an odd occurrence. A month went by before they arranged for me to return the machine. The new machine worked but broke within a year. don't even think about using this company. read more

If I could give no stars I would. First thing my card wouldn't go through so I had to use paypal but I used the same card on paypal and that went through fine the following day after calling and emailing because there was no response after the first email. I ordered on a Wednesday and the person I was ordering for had to call (he said the person he spoke with was rude and short with him) on the following Monday because the order still hadn't arrived and we paid for 2 day. They then told us that they were getting it from a third party and the third party hadn't brought it to them yet. Then a few hours later I get an email saying the order was cancelled due to "USPS shipping and delay from the distributor was closed last week Wednesday thru Friday." If there was a shipping issue when I ordered it I should have been informed immediately not days after we have been going back and forth. We will not be using this company again. Consumers do yourself a favor and shop elsewhere. ****We didn't request it to be cancelled. I have an email stating that ya'll cancelled this order. We were told to continue to wait for a tracking number through email but the only email recieved was your people telling us that you all cancelled the order. This is copied and pasted from said email. "The order was cancelled due to being set for USPS shipping and delay from the distributor was closed last week Wednesday thru Friday."**** ****(Barbara D., an error pops up when I try to respond just to you) We do not want to reorder, we'll shop elsewhere.**** read more

The WORST service I have ever had!!!!!!!!! I ordered online on November 18, 2019 after 4 phone calls and a email to the company I have NOT received my order yet!!!!!! They keep telling me they do not have the Iron I am wanting in stock and that it will be shipped directly from the company out of Canada on January 6th 2020. It is February 2nd 2020 I have not received it and have ordered from a different company that has it in stock. I will NEVER do any business with Allbrands EVER again!!!!!!!!!!!! read more

Brought my embroidery machine in for a small repair. It was done in 5 days!! Very satisfied!!

I ordered a Big Board Ironing board. It took almost 3 weeks for delivery. No info or tracking information until after it was delivered. Tried costumer service for info, phone- hung up on twice and once was I will check and get back to you- no reply to date. I emailed for info- nothing. Then the big surprise when I opened the package- IT IS BROKEN. No I will not return or try to contact any further. The packaging had no padding to absorb the shock of being shipped. The "fins" to hold it onto the iron board/table are broken. I will do the repairs myself. UNHAPPY COSTUMER! read more

I am now convinced this is a terrible company! I ordered a $3,000 commercial roller iron in December of 2017. When I tried to get warranty service for it with the manufacturer they told me it was manufactured in February of 2014. They asked me if it was a floor model or did I buy it used? There was nothing on the web stating it was not a new model. I have made several calls to the store manager with no solutions. She assured me they don't have old stock and would look into the problem. After months I still don't have an answer. I no longer trust them or their word.I highly recommend you shop elsewhere unless you don't mind buying almost 4 year old (new) equipment. I would give them 0 stars but you have to give them 1 to post. read more

Very helpful staff! I was given several choices of sewing machines to check out and had the choice to sew with the machines before making my purchase. No hard sell and my machine was loaded into my car. I bought 2 machines in a 60 day period with no regrets. I will come back to Allbrands for future purchases. read more

Having very difficult time getting AllBrands.com to cancel order after waiting almost three weeks after order placement to ship. I cancelled several days ago, product hasn't shipped and they told me they are waiting for vendor cancel. Unacceptable and customer service rep is arguing with me. Terrible experience. Cannot recommend! read more

Just to let everyone know that I have always gotten Exceptional Help from All Brands. Many years ago I had first ordered a Rowentta Iron and have put in under rigorous Use in over 25 years ago, and; I am Still using it today. I recently Moved to Slidell, and; am on my 5th Sewing Machine and decided after all these years of continuous Sewing I put a lot of wear and tear on Sewing Machines. This time I went to All Brands and purchased A Brother Sewing and Embroidery Machine. There is Such an Exceptional Well Knowledge Person by the Name of Stephanie who went Really behind my wildest imagination Really Wanted to make sure I paid for the Right Sewing Machine that I would need for All My Sewing Needs. I must have called All Brands 20 times before I got my New Brother Machine. Stephanie was the Sweetest Most Helpful Person , and; Most Knowledgable. I really tested her with all my Questions. Patience must be her middle name, because if I were her I might have gotten agitated. Stephanie Helped me through the Whole Process, she just wanted to make sure I would be satisfied with my New Sewing Machine. Stephanie is the Nicest person and she handled me with kit cloves. I would REFER Everyone that if you are interested in purchasing any Sewing Machine or any other of their Products to Call and Ask for Stephanie by name. All Brands is my Go To Store for All of My Goods. Thanks so much Stephanie for All Your Hard Work. I will be RETURNING and Getting Everything I need for my Sewing or any other items. read more

I ordered a face mask template in medium/extra large size. It took a while to receive my order and then I received a different size from what I had ordered. I called customer service and received a message that someone would call. Waited a couple of days and never received a return call. So on about the 3rd day, I called back. Was able to talk with someone to explain what happened. Not only did they send me the correct size but instructed me to just keep what I had been sent incorrectly. Other than taking a inordinate time to receive the order to begin with I am happy with the outcome and a happy customer. Thank you Allbrands. read more

Good customer service is so hard to find these days but Margie at Allbrands totally rocked it today! Thank you so much Margie!!

I purchased a walking foot online from this company. The foot worked initially but within 10minutes of use and while I was in the process of sewing it stopped working. I contacted the company and was in dialog with a customer service rep for over a month regarding the defective part. She put me in the middle between her and the vendor. Needless to say, a resolution was never reached. I finally had to threaten to take the matter up with PayPal at which time they quickly sent a shipping label. The part was returned though they would not give a complete refund. The aggravation was not worth the trouble of doing business with this company. Do not buy from them! read more

The staff was very helpful, friendly, and efficient. The repair man did an amazing job on my machine. He was quick and thorough. So happy to have my machine back in top top condition! read more

I went here hoping to select a new machine. The guy led me to a $3500 machine that sang songs and danced When I declined to be interested, he seemed to lose interest in me. He refused to open any boxes for me to see the machines I was interested in because then he would have to discount them. He knew nothing about how I could replace my defective foot pedal either. I had to ask twice to get I fo to take home with me. I will drive to Metairie or Lafayette rather than return to this location. read more

I am very satisfied with the selections, prices, and responsiveness. I ordered the LaceMaker software - it's fantastic! Covid is slowing deliveries but my questions were answered quickly. I will order again - same quality products at a price no one can beat! read more

Wow, didn't see all the low reviews before I bought a machine. I am happy to report, I bought the ONLY machine on the net during Covid PANDEMIC specific to what I needed. I received a brand new machine, properly calibrated, all parts/ new. It was labeled Factory Refurb at purchase. I knew of refurbish nightmares. So during this sht storm of: Pandemic Economy disappearing. Sloooooooooooooooooooooow gov. Response.......... So 1000 with tracing turned into 100's of thousands. The good news is Jerad Kushner scored some awesome family commissions while big pants verbal vomited kept spewing hate baiting for the stupid. No sewing machine for months! Oh...our beautiful planet is melting. How does this affect the "One Dimensional American Ass Clowns? Never mind...it's that fake science. PROTESTERS. During Pandemic. Yes. People with a heart, backbone, brain and conscience stood up! I'm good with this company so far. I think they do more work than Capt Bone Spur running/ ruining the big picture during the worst time we have ever been through. These people worked through all this. Today, I appreciate more. Allbrands.get a 5 today! read more