They were very thorough and accommodating. I was self pay and they made sure I didn't feel like I was paying outrageous fees for no reason. I am very grateful! read more

All care said they took my insurance when apparently they do not. Insisted they needed to have a credit card on file in case this sort of thing happens. That should have been my first clue. This probably happens more than it should. I don't feel the office staff is well trained in the slightest. read more

Don't get me wrong, the people here are very nice, but...... The corporation that runs all are is the absolute worst! Every time you call in you're routed to their corporate. The people there are simply inept! Trying to get to the local facility on the phone is next to impossible. When you do get there they are great. If you have to leave a message they will NOT return your calls. I currently have three messages in about renewing prescriptions. Getting prescriptions refilled here is a nightmare! They want you to do 30 day prescriptions not 90. For working people with fairly basic med needs it's frustrating! I don't think they realize how difficult it is for working people with families to constantly get refills from inept pharmacies. Bottom line is that if you need a responsive doctors office this isn't the place. read more

my close close friend had been getting treatments here and now they have stopped, leaving her to feel like she's alone in this . I feel as though they need better ways to make their clients feel like they are being cared for . read more

for me, making an appointment was fairly easy. the man i spoke to was not in the physical office, he seemed to work for corporate or something. when i got there the lady up front was very short and acted like i was interrupting her time on her phone. the front office was empty but had a bad smell of cigarette smoke. i was INCREDIBLY sick. the doctor said i tested negative for covid and strep and that was it. she sent me on my way. no figuring out what was going on to try to heal me. also, i was charged OVER $400 as a new patient fee. this place says immediate care. i needed somewhere i could go to immediately, like an urgent care. this place is 5 minutes from me and i refuse to ever go back. read more

I had an appointment here. this POS told me I had 15 minutes in total to complete a form that wasn't available on online on their website! It was too long to thoroughly complete and 15 minutes. However, I got it done in 17 minutes and the asshole canceled my appointment! If you want good customer service don't go here!! read more

I have not been to the doctor since before the pandemic, and was so pleasantly surprised by the quality of care I received here! First, having a woman of color as my PCP is such a huge bonus, and Dr. Leia Dawson is amazing. I never felt rushed, and she took her time to answer all of my questions and make sure I felt completely heard about my concerns. The whole staff was very kind from the reception to the nurse taking labs. Highly recommend to anyone looking for a solid PCP. read more

Wait was ridiculous. I was there for 4 hours. And literally forgotten about in the exam room. The office staff called my cell phone to tell me where my prescriptions were being called in... while I was still waiting on a steroid shot/Covid results in exam room 5. "Oh you're still here?" I believe we're the words used over the phone before I walked out the exam room door. I have never felt less cared for or neglected by a physician in my life. If you cannot accommodate a "walk in" appointment, it should not be offered. I was prepared to wait... I was not prepared to be forgotten. I went home in tears. read more

I LOVE love the people here. DR I, all the nurses. I always feel so well taken care of here.

They got both my wife and I right into an exam room for our flu/cold symptoms. The staff took our temperatures, blood pressure, O2 levels, and did a basic examination on both of us resulting in me having and ear infection and my wife having the flu. In all total, we were in the exam room for 1/2 hour and our combined bill came to $779 for a routine exam for the two of us. I think the charges (although I have insurance) are excessive for the services received. I would not have gone to AllCare had I known. read more

If you are in need of Urgent Care, I highly recommend New Hope! Dr Mayfield & staff are very caring & this dr actually actively listens to you! You are not just a number when you come in to her exam room! The facility is clean, they can do X-ray on site & the nursing staff is kind hearted & considerate of your needs. read more

Called initially to see if we needed to go in (I didn't want to visit unless we truly needed to during this Covid19 situation). The receptionist/lady who answered the call was nice. They offered a service over the phone called Telemed. She asked what were the symptoms and the symptoms described, suggested to actually come to the office. We did. When we walked in, they requested paperwork to be completed immediately. My Bf doesn't have health insurance and they asked for ID. As he was handing over his ID cards and paperwork, the ladies behind the desk diligently wiped down the ID card, pen, clipboard. It was comforting to see them take the extra steps to sanitize. Paperwork was completed and the nurse called him in 5 mins later. The nurse asked me if I wanted to go in with him or stay out in the car. They wanted to keep the waiting area as cleared as possible to avoid having to come in contact with other people who were coming in. Wait time was fast, place is clean, process is efficient. Customer service was satisfactory! read more

Don't waste your time of money here. I scheduled an appointment, arrived 10 minutes late, so I understand I have to wait no worries. Front desk staff was nice and cordial but after 30 minutes of waiting I asked what was the status of the appointment because I was on a somewhat tight schedule. 5 minutes later, I am sent to the back to for triage, that goes well. I wait another 10 minutes the Dr Lola Ijamakinwa, walks in a asks standard questions and then proceeds to tell me she needs medical records from my previous dr to do a physical and medical clearance. What kind of Dr does this? You mean you don't want to do or can't do a physical without prior medical records but 5 minutes ago your nurse told me every medicine I had been prescribed in the last 2 years. I kindly said don't worry about it, I'll go elsewhere! A total waste of 1.5 hours. If you have to do to Allcare-Dallas see another doctor! Please don't waste your time with Dr. Liamakinwa she was totally rude and unprofessional! read more

I made an appointment, and they decided to just see me online in my car? Why would you not let me call from home then? or tell me this is a online visit. Then they bill me an absurd amount and refused to reduce the bill. I ended up getting treatment somewhere else and still have to pay AllCare. read more

I'll admit that I was a little apprehensive seeing an urgent care doctor's office open in the same shopping center as a Waffle House. After having gone to another urgent care office in Hiram for years, I decided to give New Hope urgent care a shot. I'm glad that I did. They are always nice and prompt. Some of the competitors seem so slow. Not here. They really are on the ball. They also seem to take their time and listen to what ails you. Thanks for being in the community! read more

As I am reading all of these favorable reviews, I am sorry to say that the experience that I had at New Hope Urgent Care was not favorable at all. I called way in advance and asked the person that answered the phone if they did blood work and she ask me what was going on and I told her that I was experiencing stomach issues, cramping, hurting in one side, nausea and throwing up and they probably would have to do blood work to diagnose the problem and she said OK come on in. It's true that you do not have to wait long but if the Doctor is not going to do anything for you when she see's you then why go? Her diagnose was a stomach virus, even after I mention to her that my son had diverticulius (not spelled correctly) and that's what I felt like I had. No blood work was done. She told me that they don't do blood work. Really? Then I would suggest that she relays this to her office staff. So, my insurance was billed for no reason because nothing was done for me. I guess you get treated different there if you are on Medicare and Medicaid. Will never go back. read more

I walked in and the lady at the front asked me what my symptoms were. Once i told her she asked to me go outside and call their number for virtual visit, outside, in my car. Did that and got a voicemail. Walked back in there ans waited until she got back. She asked me if i left a vm, and i said it wouldn't do me any good and leaving a message is not considered urgent care. She said 'we are not urgent care, we are family medicine' nevertheless the street sign says urgent care and their office sign says Allcare. There was no care in that place or woman. I basically felt turned away. read more

Love this place! Dr. Mayfield, MaryAnne, and all of the nursing staff are wonderful. Never any super long wait times either.

I absolutely love this place if I could have them be our primary care I would they're always friendly easy in and out take both my kids there for everything except shots and well visits read more

Ok i came in at one in the after noon. They got me right back. I have been in the back now for 45 minutes. I can her the door opening and more people coming back. The docs. Have seen all the rooms around me atleast twice. read more

We were visiting Dallas for a soccer tournament when my son fell ill. Thankfully New Hope Urgent Care was open! Everyone who helped us, from the front office staff, intake nurse and PA Mary Ann was kind, knowledgable and caring. The facility is spotless and well organized. I have added this urgent care to Yelp so others are aware of this wonderful health resource in Dallas, GA. read more

So pleased with the care I received here last night. I walked in for an urgent matter after they had already closed and took me right in! Staff and Doctor were very kind and attentive to my matter!! read more

Came in today at 2:36. Checked their site for operating times, said 3:45. As I walked in the office lady was sweeping up. I asked if I could sign in my sick 2 year old girl. She said that they were closing early and took the last patient at 2:30. There was no documentation on the door or website in regards to an early closing. She said I should take her to the ER. I understand that it was to be a long weekend, but update your website's holiday hours to reflect the early closing. I had been here previously but had never experienced such a lack of customer service and an unwillingness to work with me. Maybe someone will have better luck next time they are sick on a holiday weekend. AC read more