I've trusted All Care Veterinary Hospital with my three fur babies for years, and they have been our primary vet the entire time. Dr. Grossbard is incredibly caring and attentive with my pets, and the entire staff is always friendly, compassionate, and professional. They truly take the time to listen and make sure both the pets and their owners feel comfortable. I feel 100% confident placing my pets in their hands because I know they genuinely care about their well-being. I highly recommend All Care Veterinary Hospital to anyone looking for a trustworthy and compassionate veterinary team to care for their family pets. read more

I've brought all of my pets here starting with my first cat who no one could diagnose, but Dr Grossbard did. Then I brought my first dog who had malignant cancer but survived thanks to Dr Grossbard. When my other cat passed recently, I took him to an emergency room and they let the Allcare Team know about his passing. Allcare sent me a beautiful card with handwritten notes inside from the staff and it was one of the kindest gestures I've received. I will forever go to Allcare and Dr Grossbard because I trust that they care and take the time to diagnose properly. read more

Allcare Veterinary Hospital - Sympathy card after my baby passed. - Veterinarians Near Me - Pacifica, California

AllCare Veterinary Hospital was recommended by a friend recently and it took me 7 years to finally switch from my current vet due to stupidity. During my Husky's first visit, it was a positive experience. There was street and private parking available, the doctors and vet techs at AllCare Veterinary Hospital were friendly and we were seen immediately even though we were 10 minutes early from our appointment. The people here actually cares about the well-being of our pets. Immediately walking through the door, we were greeted with enthusiasm and joy and my husky was wagging his tail and giving kisses to the Vet tech during each interaction. After running some blood work, the Vet tech reached out to update me with the results while my other vet was like, if you don't hear from us, it's good news. Dr.Grossbard was not available at the time of my visit, but he personally reached out to follow-up on our visit. We were seen by Dr. Flores and she was calm, collected and answered all of my concerns regarding my now "Senior" puppy. Didn't even realize that my seven year old is a senior now. We were followed up and provided even more information after our consultation. She provided the best care to my fur baby and didn't try to push us to do any extra testing or unnecessary procedures. The visits and vaccines are slightly pricier than my last vet, but I know my fur baby is in good hands and I feel much more comfortable to reach out if anything concerns me rather than be hesitant because my previous experience makes me feel like the Vet is out for my money. Thank you to my friend for the recommendation. read more

The location is a little out of no where. Had to park somewhere and looked for it. Very nice staffs. Not sure about pricing! I appreciate that they did not try to upsell anything read more

Our pets (2 dogs, 1 cat) always have a pleasant comfortable visit with AllCare Veterinary Hospital. The staff are always so patient, kind, and just darned Nice! Our appointments are always on time and the time spent with us and our pets special. The best veterinary hospital we have ever taken our pets to. read more

Need to be more compassionate. Caring. Listen more to Pet Parents. Quicker appointments. read more

Allcare Veterinary Hospital - Dog - Veterinarians Near Me - Pacifica, California

Great experience at Allcare Veterinary HospitAl for my two dogs and cat - all the front desk staff were warm yet professional and the veterinarians addressed all my concerns about my pets in a very thorough way! read more

Good doctors but very expensive! The price goes up every single month when we take our dog for a librela shot. Now they are charging fee for using credit card. They only want cash or debit. read more

I have been going to Allcare for 8 years. Dr. Grossbard and the staff at Allcare are all fantastic. They are kind, professional and accommodating. I trust them implicitly with the care of my dog and cat. When I have had to take my dog to another vet due to an emergency or urgent need I am quickly reminded of how special Dr. Grossbard is. No other vet compares. read more

Our Baby Boy Cisco was a patient here for 12.5 years. It wasn't a smooth start but I trusted Dr. Jeremy because he was starting out at the time and I felt like I believed in him. He truly cared for our boy and he cared for my family. He saw Cisco grow from a Pup to an Old Man and I felt Dr. Jeremy was invested in his care the whole way. It was very hard to write my thank yous to this Clinic because it was so emotional, I will provide that thank you soon. I admit, they are understaffed, and it does take time. But you will get unconditional care from Dr. Jeremy and this staff. We stayed here for a lot of years for a reason. My Cisco loved to visit and I'm going to miss it. I recommend this Vet, Dr. Jeremy, and all his transparency and honesty through the years, for over a decade. read more

Allcare Veterinary Hospital - A young Cisco during our first days in the house. - Veterinarians Near Me - Pacifica, California

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Dr. Goldfarb is a great vet. He knows how to guide you through complicated decisions, and he never leaves anything out. My dog Charlie has had dental surgery, cancer tumor removal surgery, several years of wellness, vaccinations and ear infections, and he even remembers things like the fact that my dog needs liquid pain meds. Prices are consistently about half of what the SF SPCA charges, and he does what he can to keep costs down. But what makes this place great is a whole office full of 5-star staff that are as good at their jobs as he is at his -- from the person who answers the phones to the medical team. I went to the SF SPCA for a decade, and they still didn't know who I was when I went in, but these guys know us AND our history. Easy easy to get there from the city (BART to Daly City), then the 110 Samtrans bus which drops you off right at the corner. read more

This review is long overdue. Dr. Grossbard has cared for our pets for years with kindness, professionalism, and empathy. He is exceptionally dedicated, and his communication and expertise keep us at ease during worrisome situations. The staff is also amazing - friendly, helpful, and I find myself always leaving with a smile and a sense of relief. Special shoutout to Liz, who is an ABSOLUTE ROCKSTAR! She's such a pleasure to be around, personable, professional, hardworking and consistently going above and beyond for us and we cannot thank her enough :) We're incredibly grateful to have such a wonderful vet and team to rely on. Kudos to everyone here; your commitment and efforts are greatly appreciated. read more

Called to get an estimate for X-rays for my dog, and the receptionist was incredibly short and semi-rude. Vets should have some sort of range they can provide, otherwise, come off like they are hiding something.. Read a couple of good reviews, but scratched this vet off my list. If they're like that with me, no way I trust them with my dog. Also, I've called other vets and they were very helpful and understanding, so caring clinics are out there, but like I said - scratched this one off my list entirely. read more

I highly recommend Allcare Veterinary Hospital for their outstanding services. I have been taking my two cats for eight years. Dr. Grossbard is honest and knowledgeable about treating my two cats. He knows exactly what they need. He answers all my questions. His staff are friendly. My cats love Dr. Grossbard! read more

I've been to this clinic twice now. The staff have the same energy level, they are very pleasant and you can tell that they truly care about their patients. The doctor was very detailed and he took the time to explain the importance of the right food to give to the puppy. He also explained what's the pros and cons after the 2nd vaccination shots and loosing the baby teeth. read more

Do not go to Dr. G. if you use pet insurance. I can see from another review that mine is not a unique experience. Apparently he has a strong aversion to doing insurance claims. My insurance company needed the office notes from my dog's visit in order to process the claims. This is a standard requirement. They reached out to his office multiple times and got no response. I as well called twice asking them to respond to the insurance company. I then went and asked in person and sent an email asking them to provide me with the office notes. Each time, the staff's response was it's up to Dr. G. to provide the notes and only he can do it. Under regulation CCR 2032.3(b), they have 5 days to provide me with the notes. This went on for 3 months. Finally, I had to file a complaint with the Veterinary Medical Board of CA in order to get my pet's records. I got it a few weeks afterwards. Imagine if this was instead an urgent medical issue and you couldn't get the records for a diagnosis. This was not a case of Dr. G. having a bad few months and neglected his work. A few years ago, I had another dog which I also filed a claim for. The insurance came back with questions which I had to direct to Dr. G. He called me to tell me that he was the only one doing these insurance claims and he doesn't have time for all these followups. At the end, that claim got denied. I had switch Dr. right afterwards. In the next few years, out of 3 dozen claims from 7 different clinics/hospital (my dog was very sickly), that was the only one that ever got denied. But time faded my memory and I ended up going back again with another dog and had to learn the lesson again. I hope this review prevents others from going through what I went through. I felt like my money was held hostage due to laziness. read more

After having received good care there for over 10 years with various pets, it was heart breaking how the staff treated us and our dog Neo when it came to his end of life cancer diagnosis. We understood when he came down with complicated symptoms that they could not fit him last minute for blood panels nor aspirate his lymph nodes. So we had to take him to a much more expensive emergency cary in SF. When the tests came back that he had terminal cancer ( Diffuse large B-cell lymphoma (DLBCL) is a type of non-Hodgkin lymphoma) at just under 3 years old and an Australian Shepherd, we were extremely shocked! When we tried to schedule a visit with Allcare for the following week as they had been the only Vet team he had seen since he was a puppy and we wanted him to be with familiar people in a familiar place, they said maybe in 3 weeks. The dog was on major pain meds and no way we would keep him alive for 3 weeks, it was important to manage this as soon as was reasonable. But no the office staff had no sympathy or care about us or our dog. After choosing them for so many years it was very hard to process and so we took him to his last visit at the emergency clinic in SF, they were very kind and thoughtful. It's been two years and needless to say when I do get another dog I will look for a new Vet with a team of people I hope have more care and compassion for their patients than Allcare. I am writing this as a warning to others, but also as a critique to the staff to try to have more compassion for clients that could have been life long, if only they had been more kind and thoughtfu. It took me 2 years to write this, grief and major life changes have not changed the disappointment I still feel and the lack of trust that comes along with that. read more

Allcare Veterinary Hospital - RIP Neo - Veterinarians Near Me - Pacifica, California

I have taken my dog here for the past 3 years and after today's appointment, I will NOT be returning. Dr. Grossbard is great but his staff... not so much. I was told my appointment was cancelled because I arrived at 3:39pm for my 3:30pm slot. I was told I had until 3:37pm to make the appointment and they cancelled it because I did not pick up their call. I was unable to pick up the phone because I was driving and the lady had the audacity to say I can use Siri. Well the law is you cannot talk and drive! Also, do you know there is traffic coming to Pacifica during rush hour???? 7 minute grace period is RIDICULOUS, unheard of for any practice. Allcare has delayed my appointment start time in the past but us clients are not allowed to be less than 10 minutes late?! As I am explaining my situation to the front desk lady, the man behind her gestures me to quiet down because he is working. How rude is that!! It's evident Rick has no customer service nor empathy. First of all, Allcare was the one who originally rescheduled my appointment due to THEIR conflict and now they won't take my dog because I was 2 minutes late. Mind you, this was a quick vaccine appointment with the nurse so I was not holding up the actual visit line. Front desk lady also could not pull up the fine print that has this appointment cancellation policy. To make matters worse, the front desk lady kept arguing with me that I was 9 minutes late. NO IT'S 2 MINUTES BECAUSE YOU SAID THE CUTOFF IS 3:37pm. How can someone not be livid after being THIS humiliated at the vet? No I won't be returning nor referring my friends to your practice. I will be looking for a clinic that knows and shows compassion to not just animals, but also to their human parents. read more

I highly recommend this vet practice, as the doctors and staff are very empathetic and really take the time to listen to the patients to understand what their needs are. We used this practice for a euthanasia and it was a very caring and peaceful experience. We were very touched that the entire staff wrote a lovely condolence card and sent it in the mail, filled in very kind thoughts. read more

-Updated review- please read! Im a firm believer of second chances.. also, i cant just focus on the one bad experience and remember the good that Dr Grossbard and his staff has done for my furr babies! As stated on my previous review, as a worried dog mom i acted out of frustration but with my recent interaction with the Dr and the staff and the lengths that they went through to make it right I really appreciate that and showed me how they truly respect and care for their customers. Liz thanks so much for making us feel at ease and for Dr Grossbard for being so warm and detailed at explaining when we felt lost on whats going on with our pet ! I hope whoever is looking at this review it finds you well and give them a chance! With that said.. we will be continuing to seek care with All Care Vet hospital. read more

If I would have left this review after our first and only visit to Allcare for a wellness exam for our dog, it would have been 5 stars. Unfortunately, that appointment was in November of 2022 and we are now in July of 2023 and Allcare has still not provided the necessary documentation of the exam to our insurance to get our dog covered. We have called many times and keep getting the run around. Our dog will not be covered until her paperwork is sent in. What is going on with the admin at this place? This is a complete breakdown of a vital system within a medical office. read more

Absolutely steer clear of this place! They don't care and are only out for money. There are much better options for less money that will take the time to explain things that are being done while not being condescending or demeaning. read more

I came back to all care veterinary after going to Martinez animal Hospital for a couple of years. Their prices were extremely high. I was so delighted with the doctor and his exemplary work ethic. If he can save you money, he's going to save you money. He is very very honest and possesses a great deal of integrity. I absolutely love his bedside manner. He sat and chatted with me like he had all the time in the world, he was very informative and engaging, and he listened to all of my questions and answered every single one of them, I'm not changing ever again. I would also like to add that his staff is 1000% awesome. They were all very nice very helpful and super professional. read more

HE SEES RATS!!!!!! Dr. Grossbard is my go to vet these days! I've had rats for years and have tried many vets in the Bay Area and now I always bring them to him! I have no car and I'm in San Francisco but it's so worth it to rent a car to go to him. The drive down is super quick because it's mostly highway! And I've always been able to schedule an appointment quickly which is amazing given this is a one vet practice!! Not to mention his prices are totally reasonable. Fortunately I've got my rats on health insurance (Nationwide; that's another 5 star review for another time!) so the money isn't a big issue for me but he's always very aware of prices which I appreciate since most vets treat rats as exotic and the prices get exorbitant!! I will say unfortunately since it's a smaller vet clinic he doesn't have an in house nebulizer but he went above and beyond recommending one for me that ended up being even cheaper than nebulizer treatments have cost me at other places! And he gave me the saline with medication ready to go. It's hard with rats with so many vets that won't see them (even if they're dying in pain; I've had to drive very far for an emergency euthanasia in the middle of the night!) but during business hours Dr. Grossbard is who I completely trust with my rats. He also isn't afraid to dish out some honesty! My poor rats keep getting sniffles and we very honestly and openly talked about their living situation and what can and can't be changed. There was no blame being thrown around but he helped me figure out how to improve their space (such as changing their bedding). One last thing, he is very receptive to emails for follow up treatments. This has been VERY nice especially since that means I don't have to rent a car again if I just need a quick medication adjustment (and they use a compounding pharmacy that ships to you!). Anyways very, very highly recommend him and the whole vet practice; they're all outstanding!!! The picture is of my big boy Randall who Dr. Grossbard has treated :) read more

Allcare Veterinary Hospital - Veterinarians Near Me - Pacifica, California

Dr. Grossbard and his staff have cared for my cats over the past 7 years, always with caring, professional diligence. This has included sick visits, preventive care, dental cleaning, skin care, flea prevention, and serious illnesses for my 3-5 cats. Most recently one cat's urinary problem and dental decay were handled beautifully, and she is recovering nicely. My cats seem to feel secure and safe in the hands of all the staff. Dr. Grossbard has a balanced approach to doing tests and offering treatment, vs. watching/waiting to see if a minor issue resolves. He thoroughly explains all findings, recommendations, and options for care. read more

I am utterly shocked that I have to do this review but my experience should be broadcasted and hopefully dr. Grossbard will read this to see what is happening at his veterinary hospital!! First of all dr. Grossbard is amazing!! He is caring, kind and very knowledgeable. My dog Otter has been his patient for over 10 years and I always felt that Otter was in good hands!! His receptionists on the other hand are a different story, rude, thoughtless, completely uncaring and super uncooperative. About a month ago I called to make an appointment. Otter was having seizures and we needed meds. (We went to ER of course and got needed help/meds right away but ER doesn't refill meds that is why I was calling our veterinary office). Careless receptionist (don't remember her name) decided to schedule me in a month. I told her that we needed something sooner, maybe in a week or two. There was a lot of back and force and she was just becoming ruder and ruder. At some point I had no more patience for her so I talked to a different receptionist who had a lot of appointments available in the same week. I felt it was pretty odd... Dr.Grossbard was not in so we saw dr. Sanches. She prescribed meds and told me that Otter had to be on them forever. I picked up the prescription and brought it to Walmart. It looks like dr. Sanches didn't give refills. Walmart manager asked to bring a new prescription or to have it faxed. Now receptionist Liza (who is super uncooperative) is refusing to fax it to the pharmacy and asking to contact the pharmacy again to have them fax the authorization which Walmart is refusing to do so. Allcare vet is not using modern technology, their prescription is missing fax number and the wait time when calling them is forever. I absolutely understand Walmart in this case but I don't understand Liza's attitude. She didn't even let me finish my sentence and kept giving me her unlicensed opinion/instructions. I am sure dr. Sanches or dr. Grossbard would have zero problem refilling my dog's meds if they knew the situation, but Liza kept on talking instead of passing on my message. Shame on you Liza!! We don't call because we have nothing else to do, we call because our fur babies are sick and your inconsiderate behavior is disgusting. You are just an unkind person who sits at her desk saying "no this, no that, we can't do it and don't let people finish the sentence". It should be more "I understand, let me check what the doctor will say or do". You made zero effort helping!! Entire reception staff is horrible, my suggestion - find a better veterinary hospital for your fur babies because they deserve the BEST!! We definitely won't be coming here again!! read more

Most caring staff, amazing Doctor Jeremy! We would not take Chopper anywhere else! Chopper had to have teeth cleaned and extracted under anesthesia, the operation went extremely well and our dog is back to his old active self, we are so happy with the result! read more

My entire family and extended family and friends all bring our furry ones here because we trust all the staff with any information given. I personally had a terrible experience at Lenity pet hospital and brought my cat into see Dr. Gross add and we were able to not have to put my cat asleep so thank goodness for him and Liz is great with all my animals she's the sweetest Gabe is very helpful I do forget the names of 2 more staff members who are always willing to go above and beyond for us. We live this place and will always come here no matter what. If you are looking for a trusted vet I wouldn't look further!!! read more

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This is absolutely the best vet clinic I've been to. Jeremy is knowledgeable, great to talk with, gets to the point, and genuinely cares about his patients and their owners. The staff is INCREDIBLE. They are patient, kind, and attentive. It is always a pleasure working with them in person or in the phone. read more

Allcare Veterinary Hospital - Veterinarians Near Me - Pacifica, California

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Thank you AllCare. My baby girl, Winter, has received wonderful care. I love how friendly everyone is. Dr. Grossbard is very sincere and knowledgeable. read more

This place is now a RIP OFF!!! I had a female cat spayed at this place in 2014 for $250. The shots were included. And now I got a female kitten that needs to be spayed. And I emailed them asking for the current price. You know what they quoted me? They want $500 to $800 depending on the age of the cat. Shots not included. We are facing hard times right now especially after covid. All they want is $$$. Trust me take your animals else where. These people just want $$$. But thanks to their suggestion. They said if you can't afford $800 spay, go contact SPCA for their spay clinic. So I called SPCA of San Francisco. They charge just $275, shots included. Kitten must be at least 2 months old. I will bring my cat to SPCA then. Why would All Care charge up to $800 shots NOT INCLUDED if SPCA charges only $275 everything included? I still can't understand this. Maybe All Care only works for millionaires. (I am a millionaire. 4 million dollars net worth to be exact. But even I am not willing to pay $800 for this. I am rich. But I am not insane.) Here is my email conversation with them: Me: I need to spay a female kitten, about 1 month old. How much? And how much are the shots? All Care: Our ballpark estimate for a spay is somewhere around $500-$800, and that depends on what the doctor recommends. In terms of the vaccinations, all of the regular vaccines for cats are $36 each, but we would still need to see her first. Me: Can you spay my cat for $250? If not, don't even bother to contact me anymore. All Care: Unfortunately, we would not be able to do that. If you are looking for something more low cost, I would recommend try calling the SF SPCA or Peninsula Humane Society. Me: Then don't contact me back dammit? All Care: Hi Alex, I will go ahead and mark you as inactive in our system so you do not receive any more communications from us. Have a great day! read more

I learned about All Care from a friend and have sent many of my clients here based on her trusted word. This is the first time I've been, and WOW. From first contact everyone has been polite, cheerful, helpful, professional and thorough. Making an appointment was easy, getting them both pets' records was easy, getting there was easy. It only took a minute from the time I let them know I had arrived for someone to come get both animals from the car. (Covid precautions) I got a call from the vet after he examined them both. He explained what he wanted to talk about (cat then dog) but first, did I have any concerns or questions about either animal? I'm sold at that moment. So we talk about my concerns (cat then dog in his order), he addresses every one of them thoroughly and even puts me on hold a couple of times to address things with his staff (this is critical because in a busy practice even if there are notes taken things get missed. Doing it this way everything is handled at the moment.). He even did another exam on the cat for something I had noticed and wasn't sure about. Then we get to the dog. I brought him in for a bad tooth but had thought it's time for them both to get a good dental exam and develop a relationship with a vet who has a brick and mortar for on the spot lab work and surgeries (like dentals). He went into detail about what he found, what the best course of treatment was that would be the most cost effective for me - did you get that? He was truly concerned about me spending money! And the conversation was truly a conversation. He wasn't talking at me or to me, it was a reciprocal talk about the best care for my animals. I made the appointment right away for the dental work on the dog, and I set up reminders with them for both of their annual/bi-annual tests and vaccines. Dr. G even went into detail about how he's going to work it so they both get all their stuff in the same month because one appointment for both is better for me and them than multiple appointments for both. THIS IS AWESOMENESS! If you need a vet, or aren't really happy with your vet, give this place a shot. You won't be disappointed! read more

Dr. Grossbard is highly skilled, knowledgeable, and professional. He genuinely cares about you and your fur-baby. I really appreciate how pragmatic and holistic his approach to care is. My cat is 18 years old, so I've seen many vets over the years, and Dr. Grossbard exceeds all expectations. The staff are all really amazing too. What a great team! Thank you! read more

This is by far the best vet clinic I could ask for. Especially as a young 20 something just doing my best to take good care of my 2 cats. They have ALWAYS done their best to give us the most affordable options and have been able to squeeze our "problem child" in super last minute EVERY time, and saved us from many expensive ER visits. Plus, when I arrived early at our last appointment, we were still seen by the vet assistant in seconds, and the vet arrived seconds after she left. They always make me feel like they genuinely care about not only our pets, but us as well. I have never encountered and unfriendly face in the 4 years we have been with them. Thank you so much allcare, we genuinely appreciate all of you so much read more

Our sweet doggo Papi has been coming to see Dr. Grossbard for around 12 yrs now. Papi was diagnosed with a nasal tumor and we wanted Dr. Grossbard's opinion prior to making a decision on how to proceed. The whole office staff helped bring our puppy in for a last check up even though it was last minute. They called us right after a last-minute cancellation popped up and were so understanding about our situation. Papi was able to see Dr. Grossbard one last time that day. We appreciate all your help through out the years and are so thankful for all the understanding and care towards our baby! Shortly after his passing, we received a card from AllCare signed by their office staff, this brought so much closure and comfort to my whole family. Thank you so much! read more

All Care Vet is the best veterinarian I've ever taken my animals too. I've been to a lot of places in the San Francisco Bay area. There's always been something I didn't trust about veterinarians. Dr G and his staff are wonderful people. The first time in my life I felt like I was being told the truth and not being up sold for things that my animals didn't need. But more than that actually have been talked out of certain procedures because they were unnecessary and that was the first. I totally trust All Care veterinarian. The staff is knowledgeable and polite and very friendly. And I just told you about Dr G he's awesome. read more

Very grateful for this clinic and everyone there. I wish we would have taken our dog here years ago vs. another clinic down the road. A recent, abnormally high quote from our normal vet for our dog's paw made us get a second opinion; thank goodness we did. The doctor here came up with a better treatment plan and saved us hundreds of dollars. The doctor, Jermey took his time to listen, explain and provide cost effective solutions, all while keeping our dog's best. I found him to be very competent and knowledgeable. The reception staff was awesome too. Melissa made a same day appointment (within an hour of me calling) and gave us a really warm welcome when we got there. The staff and thier care for animals is the real deal. Happy we our dog's records transferred over to a place I feel we can trust. So excited we found a new vet! read more

As an update, our puppy is now a year and a half old and has been seeing Dr. Grossbard her whole life. He provides wonderful care. The whole staff at All Care is delightful. You can tell they really love animals, and you have the feeling they do their utmost to make sure your little family member thrives. read more

I am a PA and my boyfriend is an MD. We live in SF, but after feeling scammed by multiple vets, we heard of Allcare Veterinary and made the switch. In our experience with our pets, we have never (virtually) met someone so attentive, caring and passionate. Dr. Grossbard was invested in our dachshund Izzie's care from day one, and never tried to sell us on anything. Coming from medical backgrounds, we appreciate the time that he spends not only with our pets, but also explaining everything in detail to us and setting realistic expectations. We loved Dr. Grossbard and his team so much that we had our little girl's spay here, and have also transferred our 2 year old dachshund's care here, too. This practice is worth the drive. And on top of it all, the prices are very reasonable. read more

Allcare Veterinary Hospital - our little girl comfortable after her spay - Veterinarians Near Me - Pacifica, California

While I have trusted Dr. Grossbard for the past 3 years for the care of my dog, his unnecessarily belligerent staff is a reflection on the professionalism of his office. The receptionist was very unfriendly, argumentative, and unprofessional, chastising me for being 9 minutes late and stated their 10-minute late policy. I was apologetic and pointed out the construction and road closure in front of the clinic, and also that I was within their window of 10 minutes. She jumped up saying she now needed to check if my dog could still be seen, returned and continued to berate me about arriving 15 minutes before the appointment. I asked her to stop, I understood, and she went on and on. She then jumped up in a fit of anger, retrieved the "office manager" who stated they were doing me a favor. I said I am the customer, was here within the 10-minute window and found the receptionist to be very aggressive and rude. The "manager" said let's move forward and then said now since her receptionist was angry, seething, this is unacceptable. I asked to begin the appointment and didn't want to be harangued about their policy anymore. High strung and unprofessional, acting like bullies and then victims. So much drama. I also had issues refilling a prescription online at a much cheaper price. Bad business, shocking attitude. read more