Emergency room wait times are literally insane. We show up at 1130am and waited for 9 hours. It was…read moreso overflowed we had to eventually sit in the hallway while my wife was in excruciating pain with an iv bag hanging. We eventually got a room, just in time for me to have to leave because it was after 10pm and no visitors allowed. Not even spouses. The cafeteria is incredible though. Reasonable prices and so many options.

I sat in the waiting room for 12 hours and never was put in a room. They would run tests and send…read moreme back to the waiting area. When you don't feel good, no one wants to sit in a chair, unable to relax. I got yelled at and threatened by a patient and the security guards were so unprofessional. All they did was complain about working double shifts and wanting to go home. One security guard kept calling the patients psycho and talking loudly about them to every new person that came in. They wouldn't allow my husband to sit with me in the waiting room because it was so packed. It took 5 hours after I was admitted to even get a room. This experience was terrible and not what I expected from this hospital group. Treat your patients like people and not scum, please.

My son had a minor burn so we were able to experience west penns er on a Tuesday. It was busy, but…read morewe were in and out in about 3 hours total. Once he was triage and they realize that he did not need serious care, they put us on the fast track and the burn team came down to evaluate. Once he was cleared by the burn team, they wanted ophthalmology to check him out, and they were able to give us an appointment same day.

Absolutely disgusting attitudes. These nurses are unprofessional, nasty, and just plain rude…read moreindividuals. I guess the nation wide nurse shortage really just puts these hospitals in the position to have no choice but to hire any raggedy licensed bird off the street. VELMA had the most shitty attitude ever, and so did her weird ass charge nurse. I asked to speak to a manager bc the nurse was rude, she said you can speak to my charge nurse, I said I've already spoken to her and she was also rude which is why I asked for a manager and this useless, ignorant, and pathetic excuse for a human going to say "WELL... MY manager isn't here, won't be here until 7" in the nastiest most rude tone ever. Total lack of professionalism, empathy or compassion at all for the situation. I wouldn't let my dog deliver at this hospital!

The staff was fantastic. Everyone was friendly and did their job well…read more Karen was great 2. Thank you.

On Feb.2, 2025 I went to the ER with a lacerated elbow after falling on a marble floor at church…read more The receptionist said I was in the right place, took some information & I was immediately put into a treatment room. Both a RN & PA evaluated my elbow, cleaned it up & the PA used surgical glue to close the wound. Everyone was friendly, helpful & professional. I walked out the door approximately 36 minutes later! I give the care five stars & would gladly use this facility again if I need to! Pat L

This is a great, smaller hospital. I spent four days here and had a very positive experience. My…read morefamily, who came and went to visit me often, also said everyone was nice and helpful and caring. I met RNs, CNAs, doctors, and other staff. Everyone treated me with care and dignity, which eased my concerns and helped me feel a bit better. I highly recommend this great hospital for its people.

Kimberly Fritz should be fired from her position as a mental health RN…read more She did my intake after a suicide attempt. When taking my history, she accused me of seeking attention. When I told her I would be willing to try antidepressants that had failed me as a teenager, since I was now an adult and the medication may affect me differently now, she accused me of simply not taking my medication regularly as a teen. When I told her I had experienced "brain zaps" and my doctor didn't know or didn't explain what they were, she accused me of lying. When I was recovering, she woke me up in the middle of the night to tell me I was probably going to be arrested. She is the exact example of why people don't seek help with mental health. I firmly believe she has shamed many patients before me, and some of them might not be here today because of her. I didn't seek further treatment for over a year due to her atrocious behavior. I had no energy or self esteem to make this complaint at the time, which is common among those struggling with depression. I was fortunate enough to get help from a different provider that worked with me, and I'm better than ever now.

I actually had a pretty good experience during my stay at UPMC. It's hard not to when you show up…read moreand you're dying and they fix you up. My problem is not with the care I received. I did not have a choice on the hospital I went to, UPMC was the only place open and I was hardly even conscious when I arrived. For the love of god, if you have any choice on where you get your treatment, GO SOMEWHERE ELSE. All Hospitals are expensive, but usually they are willing to actually work with you on the things they charge you for. UPMC has told me on no less than 4 occasions now that they will absolutely not work with me on my bill. I asked for explanations on things like the 10,000% mark-up on the same nausea medicine I get over the counter for $10, and every single time I'm told "Oh that's what it costs, this is a teaching hospital!". They don't even try to explain duplicate charges. I have been forced to take a ridiculous amount of time off of work to jump through their hoops only to get absolutely no where with them. Bonus points: Apparently the emails they have listed all over their website are not actually in use. They say they'll send you information in the mail, important things like the financial aid application you requested, and then they just won't. But they are real quick to threaten you with collections!

I was brought in the University of Pittsburgh medical center in the emergency room. The emergency…read moreroom nurses had amazing bedside manner . I was transferred to the 8th floor for two days where the nurses and the doctors exceptional patient care and were so nurturing understanding and empathetic to everyone of my needs. I was transferred to the cardiac floor the nurses and doctors on the cardiac floor went above and beyond to ensure I was comfortable stress-free and well taken care of. Floor 8 Christine and Richard were so incredible with bedside Manner and taking care of any questions or concerns that I had. On the cardiac floor natalie and Riley are the definition of an exceptional spectacular knowledgeable nursing team. They went above and beyond the scope of Nursing. They were such great listeners they had such great knowledge their personalities were incredible and they made sure every need of mine was taken care of with such a sense of urgency in such a sense of caring that I would recommend uPMC to anybody with any health issues. I give floor 8 and floor nine of UPMC 10 out of 10 Stars in would highly highly suggest that if you want some of the best nurses and doctors in Pennsylvania to use this facility. ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

You never want to find yourself here but if you do, you're going to be in great care. I will say,…read morethe Emergency Department is a the worst part but I'm sure there's not much they can do about that (long wait times in waiting room & patient room, etc.). However once admitted, my daughter truly had the best care. Every doctor and nurse that cared for her were so thorough and really listened to us. Every person that walked in our room never left without asking if we needed anything. Every. Single. Time. Like I said, you never want to find yourself here but if you do, you will receive extraordinary healthcare for your little one.

Besides the ophthalmology department, we love children's so much! We've sadly spent a good bit of…read moretime there. Colorectal surgery, the NICU, 7th floor, urology - all elite! We love our children's hospital providers!

Several years later and I would have to prefer Presbyterian over Mercy overall and my own doctor…read morepractices there but some of the nurses are clearly disinterested and preoccupied with their own nonsense to really care much. A minority percentage anyway as there are some great caring nurturing nurses to be found at Presbyterian... Seems like some of the floors you get a room to yourself on like Mercy where you usually have a roommate unless you are in the rich person section I guess... There are a lot of rooms at Presbyterian that do not have a view of anything other than the heating and cooling Machinery on the roof or inside of the building whereas pretty much every room at Mercy has a good view

It's really sad that they have a bot or a human resource person who writes "oh no, how can we help?…read moreContact patient relations" and then you do, WITHOUT a response.! please do not pretend to care if you don't care. Posting on Yelp that you're going to handle something and then not handling it is infuriating. I know I have to try to figure out an ER bill discharged, but then had to go back because we were medically unstable. A patient care technician gave us discharge instructions-this is a job that's supposed to be done by a registered nurse according to PA state law.

I am sharing this experience in the hope that it serves as a warning to families of elderly…read morepatients--especially those who do not have a strong advocate present during their hospital stay. My 87-year-old mother, who has congestive heart failure, underwent a scheduled 4-hour surgery to repair both her bladder and bowel. We arrived at 5:00 a.m. for a 7:00 a.m. procedure. We were told by the surgeon that she would recover for approximately three hours, be up walking, eating, and likely discharged the following day. She was finally brought to her room around 2:00 p.m. At that point, she had not eaten in over 24 hours. I called the cafeteria to order her lunch, supper and breakfast to ensure that she would have her meals. When we left later that afternoon, staff were gathered in the lounge talking, and this became a recurring observation throughout her stay. All staff were in their twenties and it brought back memories of the Lord of the Flies. That evening, my mother called me in distress. She had not been walked, was unaware she had a catheter, and was in significant pain. While on the phone with her, we timed her call button--no one responded for 15 minutes. The following day, I attempted multiple times to get updates from a physician, Dr. Erika Ong, and request an additional day of observation, given her condition. Communication was extremely poor--calls go through a general number, and no one identified themselves clearly or provided direct answers or direct call back numbers. When I arrived at the hospital that evening (after a 1.5-hour drive), I discovered my mother had received neither lunch nor dinner. She was also dehydrated, with 3 empty water containers. When my husband raised this concern with staff, instead of addressing the issue, the situation escalated unnecessarily. A nurse accused him of using inappropriate language, which did not occur, and security was called. Meanwhile, the real issue--an elderly patient missing two meals--was not promptly addressed. She was eventually given a microwave pizza at 8:00 p.m. Over the course of her stay, several critical issues arose: * She was not walked for over 24 hours' post-surgery * No one explained the meal ordering system - for which I have attached a photo of the system * Communication from doctors and staff was inconsistent or nonexistent * We were not notified of a heart episode she experienced at 3:00 a.m. * Staff repeatedly avoided providing names or clear answers One nurse, Appithany, and another, Olga, were compassionate and helpful, and I am grateful for their efforts. Unfortunately, they were exceptions. I also attempted to escalate concerns through a patient advocate, but was misinformed, denied the ability to document the conversation, and ultimately never received the promised follow-up. My mother was discharged at 4:30 p.m. on Saturday from a Thursday operation, and it truly felt like an escape from Alcatraz. The entire experience felt chaotic, disorganized, and lacking accountability. Basic patient care--nutrition, mobility, communication--was not consistently provided. This experience highlighted serious concerns about staffing, training, communication, and patient advocacy. I strongly urge families with elderly loved ones to ensure someone is present to advocate on their behalf at all times. I would not feel comfortable taking my family dog for treatment here. This will be escalated to the PA Department of Health as well as Medicare.

I was under the care of UPMC Montefiore after I needed jaw surgery in two spots due to the bones in…read moremy lower (mandible) jaws getting broken from DV . The staff was less than friendly and did not care about my needs or concerns. The daytime nurse had a really rude attitude and kept giving smart remarks to me when I would ask questions about what I should expect for recovery . (This was before discharge) The nighttime nurse left me crying in agony and pain for an hour straight without checking on me or responding to the call light / bell , never seeing my needs even got met. I asked every nurse I had for better pain relief as I only got prescribed ibuprofen and Tylenol every 6 hrs for a major jaw surgery and they blew me off and didn't care . I also have a blood clotting disorder and SHOULD NOT be taking ibuprofen that often as it can cause me to get a clot and possibly DIE ( WHICH THEY KNEW ), if I wasn't aware of this or in the right state of mind to even care that could have cost me my LIFE. This hospital is a JOKE and it is very sad people have to deal with assholes and staff who couldn't care less about you in the middle of suffering and just needing a helping hand to lean on ! Do better upmc montefiore I could say so much more but do not have time . I'm sure the point here is given ! Please everyone I DO NOT RECOMMEND THIS HOSPITAL. IF I WOULD HAVE KNEW THIS WOULD BE MY CARE I NEVER WOULD HAVE WENT! WE DESERVE BETTER CARE !

Best hospital in the Pittsburgh area. I have always been treated with kindness and dignity at…read moreJefferson. The nurses are the absolute best! I also want to say that because of a doctor in the emergency department, two very tiny tumors were found on my pancreas and kidney. Because this doctor tried several ways to find out what was ailing me, my cancers were discovered at a very early stage. Under the care of the oncology tea, I am cancer free!

Received 4 biopsy soecimens that had no cells in any to check for cancer. All not able to be used…read more Still getting billed for $325. Called them , they did nothing. Contacting attorney general today.

Most of my doctors offices are located here, very short wait at both urgent care and for labwork,…read morethe facility is very clean and well laid-out, nice little cafe when needed, parking is close and easy.

This AHN Wexford Health + Wellness Pavilion offers walk-in care for minor illnesses and injuries…read more It is open 7 days per week from the morning to either afternoon or evening. According to its website, it provides assessments and treatments for cold, flu, COVID-19, sinus problems, infections, allergies, rashes, migraines, sprains, strains, orthopedic injuries, and more. Days ago, my husband had a bad fall, and he suffered many injuries. He felt concerned about one particular area of his body, so I recommended that he go to an urgent care. He chose this one. He did not complain to me about the employees here. He said that the staff did an x-ray, and their interpretation was that his rib was not fully broken but might be either slightly cracked or bruised. They said that his rib would heal on his own and to take pain medication. The staff also briefly looked at his other injuries and said that he was doing OK and would heal over time.