I used this airline very frequently when I lived in Orlando, Florida and would fly up to Chattanooga, Tennessee to visit my mother, my late sister, and my younger brother. I usually was able to book flights for $29 - $49. Most expensive was $99, although that was 5 days before Christmas. Cheapest? $17!!! Since I kept clothes at my mother's house too, I frequently would just fly carry-on so I didn't have to bring checked luggage. The only aspect I didn't like? The seats were a bit small and uncomfortable, especially for a guy my size, although what do you expect for said price? All in all, not a bad airline! read more

This airline has employees that kick you out the plane while you are seated if you have a crying baby. Babies are humans, if it bothers people then just fly private. Disgusting acts of this airline to kick a family out. Family maintained their patience and left the plane. read more

Wow I just have an encounter with one of the rudest and condescending airline customer service call center agent I have ever experienced. To preface this, I am a personal and business traveler that flies an average of 4 times a month for the last 12 years on various airlines, my background stems from the service industry, and I'm not a complainer and normally move calmly about my day. But tonight 4/7/26, approximately 10p CST Angel, ID#UW9P (the only information he provided) from Allegiant Airlines was the rudest, most arrogant, unhelpful, obnoxious piss-poor customer service representative I have ever encountered. Now I know you get what you pay for, so maybe it is what it is but I had to make a change to a flight. But even a budget airline should have moderate service experiences. I call in, wait on hold for almost an hour, to have an encounter with this capital A-hole took me over the top. During the wait, about 45 minutes in, I change the ticket on the app but the price seemed a bit off, so I wanted to speak with an agent. To my luck I received Angel, who apparently was having a bad day and wanted to use me for some get back. I simply explained the situation and asked could did I complete the transaction correctly and could anything be done about the up charge. I simple explanation and a kind I'm sorry but it would not allow me would have been the end of it. However this guy insinuates I am idiot for making the call and I was wasting his time. Nonchalant and low key disrespectful. Just to make sure it was not just me over reacting, I stated that yes I do understand but sometimes agents have the power to help in these cases as my mistake was keystroke error but I understand if you can not. Whoa that opened up belittling and down talking like i had a lack of understanding of the terms and conditions. I told him i waited for an hour on this call, he said oh well some people wait 4 hours. I asked him his name and he didn't want to give it to me. I pressed him for it and then he said Angel sharply, and I asked for his last name, he said i can't give that out, I asked for his identification code for work since I can't have your last name, he ramble a number, I told him I didn't understand, he said so you have a problem understanding English, I asked for his supervisor, he said no, then he said he didn't have a supervisor, then he asked why I wanted to speak to his supervisor? I told him with a condescending tone to relay to him the great job your doing, he accurately called me a liar twice. I asked to be transferred several times and then he hung up on me. A survey came on and I gave him all zeros! I didn't feel that was enough so I decided to leave a review. I was so pissed I ended up calling back to leave a formal complaint over the phone. I waited 30 more minutes just to tell someone. However, the person that answered was kind and directed me to the website as they were only customers service. I wish Angel had that representative's training. I hope you find my call and review it. I don't wish him terminated as every one needs a job but his actions once reviewed will lead to that determination, it was that bad! read more

threatened by flight attendant to remove me because I had mobile phone low volume without ear buds. so rude and bullying poor service. airplane had such a serious problem it was returned to origination half way to destination. SCARY read more

The only reason why I'm giving allegiant air one star is because there is nothing lower. This is the most incredibly inept airline I've ever seen in my life. There is never a flight flying out of Stockton that is on time if you fly out of Stockton, be prepared to sit and wait one hour And even more tonight. We have been sitting for four hours waiting for a flight to Phoenix without any information from the crew, they all run and hide. Nobody wants to talk to you and all they do is keep upping the departure postponement on their app do not fly allegiant You would be better off driving to Oakland or Sacramento. They are not cheap by the time you finish paying for everything you could fly out of any other airport and be on time instead of waiting in a small stinky ghetto airport just beware do not fly allegiant read more

Worst customer experience I have ever experienced. Employees are absolutely horrible and have no compassion or empathy and are completely clueless on their own policies. Such a waste of an airline and money. Would not recommend, wish I could give 0 stars. read more

Flying out of Billing, MT back to LV, NV scheduled for Friday Dec. 12, 2025. Called customer service to change flight to Thursday, no can do. What a joke of an airline. Can't change a flight within 7 days, I didn't even book the flight 7 days ago. I will never fly with this horrible airline again. read more

Heed the warnings - the money saved on this joke of an airline is simply not worth it. On-time flights are the rare exception, not the rule. Your flight is guaranteed to be delayed, if not cancelled. My son and his friends had reservations in Las Vegas from Thursday-Sunday. Two hours before their departure out of Stockton, they received a notification that their flight was cancelled. Not wanting to lose out on the money they spent on the hotel, they scrambled and found a flight on Southwest out of San Francisco. They piled in and rushed to get to SFO on time, hoping that their return flight would at least be safe. No such luck. Again, a couple of hours before their 1:00 departure, a notification arrived saying the flight was delayed. Ok, fine - they could handle a one-hour delay. HA! By 4:00 they were finally told they could board. And there they stayed, parked on the tarmac for another THREE HOURS. No one seemed to be able to tell them how long the delay would be, or if the flight would be cancelled. The staff tried to appease them by passing out expired snacks. It was over 100 degrees outside and close to that inside the plane with no AC. To say that everyone was miserable and cranky would be an understatement. You might save a few dollars, but you will pay for it with grief and stress. It's frustrating for those of us in the Central Valley that the closest airport contracts with this garbage airline. Save yourself the headache and book with a more reputable airline. read more

Allegiant Air - Expired pretzels - yum! - Airlines Near Me - Oakland, California

Update since my last review......first flight back with Allegiant and we're currently in our third delay...... The perfect record continues....... $76 round trip I guess outweighs knowing what time your plane is leaving.... read more

Look, I know many of you are thinking to book a flight on this airline. Its "low fares" are tempting, right? Budgets are tight, I know. You will dream of all the things you will buy with the money you "save" by not booking a flight with those "greedy" legacy airlines. But, before you hit that "buy" button I suggest you listen to the Kenny Rogers song, "The Gambler." As he sings, "you never count your money while it is sitting on the table...:" Let me tell you my story. I booked Allegiant flight 119 from Oakland to Las Vegas, departing at 2:32 PM. My $$ "savings" dancing before my eyes (!!). I figured that, even if the flight was delayed a bit, I would still arrive early enough to be able to get a seat at my favorite restaurant and even see a show! I paid in advance for 2 nights at a 5-star hotel with all the money I was "saving" by flying Allegiant. Fool! At 12 PM on the day of the flight I get a txt message from Allegiant saying the flight was delayed until 3:30. Ok, a bit inconvenient, but still manageable. But then, over the course of the next 7 hours, the messages kept coming. Three-thirty became 4:30. Then 5, 6:30, 7:30...9:15! WTF??!! I tried calling customer service to find out what was going on. Joke, anyone? Seventy five minutes on the phone with a musical recording. Fool! Then, at 9 PM, after sitting in the airport for over 7 hours, Allegiant cancelled the flight. I called the hotels in LV and begged them for a refund (on non-refundable reservations). Fortunately, they relented. And...I learned a "painful" lesson: "Don't count your money..." Avoid becoming a Fool. Don't fly this airline. Read the other reviews on here. Please, take my advice. Update: Allegiant has mailed me a check for $175 as "compensation" for the cancelled flight. For that $175 I spent 7 hours sitting in the airport waiting for them to actually decide to cancel the flight. Not to mention driving time to OAK, gas, bridge tolls, and cost to park my car. If this was a one-off type incident I might be able to forgive Allegiant. However, judging by other comments here on Yelp this is a too-frequent occurrence with this Airline. I won't fly with them. read more

They really soak you on the surcharge for luggage/seat assignment. Makes the cost of a ticket comparable to other airlines. On my flight to Las Vegas I used the hotel option at Caesars Palace. The reservation said Julius Deluxe Room. At the Hotel they did the "you've been upgraded to the Nobu hotel" within the complex. Nobu has a separate lobby that is tiny. At 4:00pm (check in time), the room was not ready. They had to call me 2 hours later to let me know it was ready. The room was nice, but just nice, nothing special. The reservation had a king size bed, we got 2 queens. Room had a "lovely" view of a roof from a conference area. The staff at Nobu were very helpful and friendly. I complement them for their service. I feel this is a classic "bait and switch" tactic. DO NOT use the Air/Hotel option. Book separate. They should have been upfront about the room you really get. read more

Allegiant Air is without a doubt The Worst airline ever possibly the very worst company ever. You can't get them on the phone you can't get the info you need from their website ..... their wait times on the phone has been at tones over 5 hours and while you are waiting many times es the call will just disconnect. When will this company be cancelled ? I've tried to reach them now for OVER A MONTH without any success... read more

Currently sitting on a way to cold plane that was supposed to leave 30 minutes ago... apparently they don't know how many people are on the plane?? One of the stewardesses has already counted us out loud twice. Still not leaving. read more

I would give Allegiant airs customer service less than one star. Not only do the have very rude airport staff but the do not stand behind their word and do not provide any customer service at all . On this airline actually let an elderly passenger spend the night in the airport all alone in a wheelchair due to their lack of staff for a flight. No one ever apologizes for any inconvenience they cause and act like you owe them for just existing. What has this industry come to when there is no longer any respect for the customer? I feel very sorry for the next generation as customer service is a thing of the past which was never more evident than my last flight experience with Allegiant!!!!!!!!!! read more

I needed a last minute flight to Las Vegas and this airline came up from my search results. I thought to myself, "never heard of it, but how bad can it be?". If you're thinking the same thing, behold, I will share it to you. The check-in - it went smooth here as the airline has a mobile app you can use to do this The boarding process - they actually verify the group number on your boarding pass The flight - in the first 30 mins, we didn't fly as we apparently had a mechanical problem and they needed a part that needs to be delivered. Fine, but why let us board? The crew didn't turn on the AC until after 1 hour (everyone was sweating and some were trying to get near the door). They finally turned it on for 5 mins (and off again) when it looked like they've received the part they needed. The part didn't work so they can't turn on the engine. After a grueling 1.5 hours, we got off the plane (de boarded). They only offered free sodas (crazy). Delays - for the entire night and they decided to cancel the flight until the next morning. As for me, I decided to cancel my vacation, but a lot of people were buying really expensive flights near the end. They will barely help you. Choose a different airline next time (pay a bit more) so this doesn't happen to you. If you search online, this airline has a string of maintenance and safety issues that I now know and would not fly with. Thanks for reading and have a safe flight! read more

Allegiant Air - This happened to me, and if you look at their track record, it happens quite a bit. Delays and/or cancelations! - Airlines Near Me - Oakland, California

The saga continues, no clerk to check in until 7:30 for a 8:30 flight. When at gate 7, told to go to gate 8, then we were brought back to fate 8. So, 8:45 hangin at gate 7, go figure, now there are mechanical issues! To be continued...... Continuing much sooner than I thought! 2 min ago after I wrote the above, announcement , " major mechanical issues, we have called in a rescue plane, there will now be a 4hr delay" all us passengers groan and curse. Then immediately after,"my apologies, we have been informed this plane will be boarding in 10 minutes" ummmm, do we get on this plane? Not feeling very confident about our safety!! read more

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Is this a real airline? I booked a ticket for my nephews 6th Birthday - They canceled my flight two days beforehand out of JFK. 2 days! The cost of a ticket to fly into Asheville or surrounding cities was insane. They provided me with some kind of points and directed me to another city that was about 2 hours away from Asheville that had some flights. I'm not having my brother driving in the car for 4 some hours to pick me up and bring me back to Asheville with a 5 year old...Last minute. No way. They are terrible and I've heard from MANY others never to use them. I would never book through them again - Their customer service is awful and I should have received a full refund with a booking that was canceled 2 DAYS before DEPARTURE. AWFUL BUSINESS and SERVICE! GET IT TOGETHER!!!!!! read more

Where do I start? To be honest I'm not a big fan of Oakland International Airport. I try to stay away from this airport at all costs. If need be, the only airline I would fly from there is Allegiant Airlines. In my opinion, the most decent airline company to serve Oakland. The Airline is very prompt and I always get a classy mood from staff members when I fly with them. I wish Allegiant would provide more flights all week around but I guess its due to demand as this airline only operates on certain routes on certain days. I like how we're flying on their all airbus fleet as the aging MD-80's are mow retired. The only downside I can say to the average flyer is that this is a budget airline and you'll have to pay for additions like baggage to seat assignments. I highly recommend you consider this with an open mind before getting upset with the airline on why there are so many fee's. In conclusion, Allegiant Airlines and Frontier Airlines are my official traveling partners. Thank you. read more

Cost was definitely a factor when choosing this airline alone with destination as only few flights land where we were going. None the less there are positives and some big negatives to choosing this airline. Like a fee for checked baggage and an additional fee if you decide to take a carry-on. But wait, just read the review and you'll see there is more. Now my 2 star review is based on a recent experience with Allegiant flying out of Oakland. The plane was due to depart at 7am with boarding at 6am. None of which occurred at the specified time. Boarding didn't commence till roughly 6:45am. All the while the reason from the attendant was the plane was parked at the wrong gate and the plane was being "groomed". I can somewhat understand if the plane was parked at the wrong gate as that may have been an airport issue but the information about grooming I find rather hard to believe especially when boarding and seeing the plane very dirty. Other reviews had complaints about babies on the plane crying or items of that nature. How is this a factor for the airline to control? It's not, but some items like providing water without cost is. $2 for a soda/water bottle and of course it's card only. With what they're charging for the baggage how and why would you not at least offer water? Mind you if you're a frequent flyer, majority of people will have a water bottle already with you which makes it not a huge issue but for others it could cause problems especially on longer flights. Seats are exactly what they are designed to do which is a place to sit and provide a secure spot in case of an emergency but comfort was not as much part of the design more than the fore mentioned. These are older planes so what more could you expect from it. Certainly not a plush seat like you would find on newer airplanes. The last issue on my review is the service given by the flight attendants. This was seriously a 50/50 of good and bad. 2 attendants seemed very happy and eager to answer questions and help passengers. However 2 attendants seemed to have a chip on their shoulder and looked more annoyed to have to assist passengers vs sitting down and doing nothing. You get what you pay for so depending on what you're looking for (economy or comforts) be sure to take the time and research what you're buying (flying) into. Allegiant may be cheaper than other airlines but the additional fees combined with the lack of service may make it not worth the savings. read more

Typically not a normal route I would use when flying into the Bay Area but Allegiant Airlines is one of my favorite airlines to fly with! Not only does this airline represent my hometown of Las Vegas but I enjoy the service this airline provides! The staff and crew are very friendly towards senior citizens which is a plus! I never feel abandoned nor feel old! The crew ensured I made it down the jet way on a wheel chair and to my seat! My other main carriers I normally fly with is United Airlines which is a star alliance member or Frontier Airlines. My normal routes are from Las Vegas to Sacramento or San Francisco. Of course Allegiant offers flights to Oakland so I couldn't resist. LAS-OAK was delightful for a morning flight. The only downside is that I'm not a big fan of Oakland international airport as there's lots of crime and the airport isn't really up to par like it's nearby sisters. I HIGHLY recommend flying in the morning and not at night for security purposes. read more

Watch this video. Pretty rude passenger treatment. (This is the guy who asked the flight attendant to wear a mask and instead got thrown off). t.ly/PfgW read more

Allegiant Airlines is one of my favorite airlines to fly with! Not only are they my official hometown airline ( Las Vegas ). It's only once in a blue moon when I'd actually fly out of Oakland International but that's a rare thing for me. Allegiant Airlines is the only airline I would fly with from this airport. I've experienced very rude services from Spirit and JetBlue. Not sure what was going on with those airlines. The team at Allegiant Airlines are very friendly and pro military. There's such a sense of " hello, I'm glad you're here! " This is a budget airline so please beware that you'll practically have to buy everything from seat assignments to bags. Overall it is a good bargain if you plan accordingly. I love how Allegiant utilizes an all airbus fleet now. Most are second hand from RyanAir or Cebu Pacific but still in great shape! If you got anything from this review, it's choose Allegiant! :) read more

STAY AWAY. 4 & 5 hour delay on both flights then cancelled -dangerous. only few planes and most with mechanical issues We took a round trip flight with this airline from Phoenix-Mesa to Oakland. The first flight was delayed 4 hours and there was no rep on the gate at all. We were informed of delay by SMS. Finally an airport rep came to Inform us. Airline employee showed 30mins before boarding, no apologies. Return flight was delayed 5 hours out of Oakland - well might be cancelled as I am still awaiting to board. People were all outraged and swore not to fly again with this airline. Update: our return flight was cancelled until next day at 12. Then delayed another 3 hours and still waiting. It is indeed significantly less expensive than most airlines but the disruption to your plans and discomfort while traveling with kids - we have two - are not worth it. Stay away!!!!!!! read more

Allegiant Air - People waiting after 5 hour delay to see if it is delayed again or cancelled - Airlines Near Me - Oakland, California

I usually travel with Allegiant and really like them until having to talk with the customer service agents. Our flight was cancelled twice and we had to extend our stay for 6 extra days. Causing us to have over $2,500 in additional expenses. Trying to get an agent at all will leave you hanging for hours, I was in the Que for over 4 hours, stood at the airport line for over 3 on the first cancelation! The agent's are rude and very disrespectful! I understand they would not give us any vouchers since the 1st cancelation was due to weather. But the 2nd cancelation was due to Air Traffic Controllers. When I asked to be compensated for the ground transpiration only they wouldn't do anything. I have been with other airlines that would have compensated as well as give me room and board! Very Very displease with Allegiant Air! read more

I recently had a reservation on Allegiant Air and then got sick and couldn't fly. I tried calling for days, at all times of the day, and got a busy signal? That's right a busy signal, not even a voicemail. I also tried emailing and only received an automatic message telling me to call the phone number I had already called. Needless to say I lost all of my money. If I could give less than 1 star I would. read more

IFTHE NUMBER ISN'T FROM ALLEGIANT'S SITE IT'S A SCAM. I called trying to sort out a cancellation and these numbers are all scammers who want you to go to target and pay them in gift card balances Don't give out your info or confirmation number read more

There should not be cut price airlines anymore than there should be cut price doctors. They put me by the front door, with so many seats that don't go back my leg was jammed against the front door. People coming into the plan tripped over my feet. When they closed the front door it hit my leg. I was also afraid for my fingers. I was not the first as they had taped some foam where it hits your leg. It hurt, I was depressed. This airline is a slave ship, humanity crammed into hell. Do not fly this airline. This is an airline that is asking for a massive crash (god forbid) caused by old planes and cost cutting corners. Drive instead. Pogo instead. Anything but fly this airline. Anything. Have some self respect. read more

Do not use this airline if you REALLY want to get where you are flying. Your flight may or may not take off. They will delay you hour by hour until it is so late a plane can no longer depart from the airport. They will not give you money back to schedule an alternative flight unless they cancel...they won't cancel. Yes, it is cheap...it is NOT worth the hassle and the humiliation of their customer service. If you are taking a random joy ride, don't care how you are treated and are not particular whether you get "there" or not...go ahead and give it a try. read more

Argh... I have a hate hate relationship with Allegiant. They say they have an 80% on time record but after dozens of flights with them, this just simply cannot be the case. Seriously Allegiant?! A 3 hour delay... AGAIN? This makes 3 of the last handful of flights. You have convenient destinations and cheap ala cart fares but really... it's not worth it anymore! I missed seeing my son before his bed time and made my friend have to struggle with times on picking me up. Booh... after years of flying with you, I've had enough. From now on, I'll be buying special fares from other airlines. Won't see me there. read more

Allegant Air is a poorly managed airline. They overbook and cause young families with babies to loose their seats due to a limit on how many babies can be held on laps. Please put young families first! read more

Excellent customer service. A good indicator that the workers did a good job is when you arrive late and you're not especially bitter at the airline. Oakland to Las Vegas: arrived almost 4 hours late due to weather problems. Horribly tired and frustrated on arrival. But the airline employees, despite all the problems, did a good job keeping us all safe and sane. Las Vegas back to Oakland: airplane take off almost 2 hours late due to Airline problems this time. But the gate agent did a fantastic job keeping everyone up-to-date with frequent announcements. Once we were ready to board there was a mechanical problem. But this Airlines is obviously used to dealing with many mechanical problems, so they went into action fast and moved us to another airplane at another gate. It's unfair to rate this Airline with the same standard with an airline such as United. My round trip from Oakland to Las Vegas wise for about half what I would have paid on United or Delta. And I got there safely. read more

This airline is ok if you just want a cheap flight, but if you have to talk to their service people for any reason, it is all but impossible. We just spent five hours waiting on the phone, and never got through. Tried all yesterday, and just got a busy signal all day. I can only assume that they don't want to talk to customers, and have designed their business that way. Terrible way to do business! read more

Completely heartbroken after Allegiant cancelled our flight to Florida with less than 48 hours before the departure time. This left us helpless when trying to find a replacement flight the cost us more than we could afford, just to keep our dream to visit Disney world alive. Our daughter is devastated, our vacation is ruined and there is no one one the airline side to contact. wish There was something I could do. read more

Booked flight to Belleville which was home until last year. I have a registered certified service dog. I have flown with him on Allegiant before. I have been told at the first time I registered him to fly on Allegiant, I do not have to register him anymore. I was told the same thing by American Airlines. Allegiant even took all my paperwork from me back in September 2020. I had to get more copies because of that. Well, this year, in June 2, at the gate I was told he couldn't go on, they had changed the rules. I had to re-register him because Allegiant did not allow free Emotional Therapy dogs. I explained to her he's not an emotional therapy dog, he is a Service Dog. She asked what Service he did. I told her, he barks at me if I'm about to go manic, in mania because I'm bipolar. She tells someone on the phone he' stops my panic. I said, not panic manic, there's a big difference. She fails to tell the person on the phone. At this time I pull out all my paperwork, even my psychiatrist letter. She shoves it all away. Next she said I would have had to register him 48 hours ago. I say How was I to know this? He's already registered. NO HE NEEDS TO BE RE-REGISTERED because of the new rules! I ask why I wasn't notified this. She says they send out emails I open my iPhone and show her all my emails from Allegiant . All there are are emails of ads to buy more tickets to other places And then the check in email, on may 31 telling me to check all my information There, on that page, already past 48 hours, is the new rules . She knows exactly where it was, apparently it's a new thing to do to service dogs, get you to the gate and deny Well, below that sentence of the 48 hour rule is another paragraph stating if you have not been aware of the change within 48 hours of flight, bring your paperwork to the gate with the dog. Here I am. I'm told no. I knew prior to 48. I did not. Here is the email. No By now they are locking the door We are out of the flight . The whole time my husband is asking for an Allegiant manager. In a minute He's on his way He never shows up Time to contact ADA, Transportatiin Department and anyone else who can think of that I can contact. He's not a Labrador or a German shepherd so to them, he wasn't a necessity I'll seek a lawsuit and I'll never fly Allegiant again Nor will any member of our families or friends in StLouis or Illinois Lu read more

If I could give a 0 I would never again will I book with allegiant I don't want a free ticket I don't want my money back it won't happen again. I just want off this plane. No air sitting here for over an hour won't give water nothing stuck on here it is bs allegiant you should be put out off business poor poor poor service Unhappy passenger. read more

Flight delayed. This is the 3rd pushback. Flight 1030 from oak to vgs. They offered drinks and pretzels but that does not make up for lost time. NOTE TO CORPORATE: You all need to realize that Vegas is more than just a party destination. It has become a mega enterprise for businesses. I including orher passengers have business meetings or appointments. My appointment is open as long as I make it by 5pm, after that it's a waste of my time and money. I fly out to LA for another business meeting then back to SJ for yet another. Thank God your airline was the only mistake I made when booking my flights. By the time I land and get a rental car, fight traffic, it will be 5pm and the office will be closed and my appointment lost. There goes my business opportunity. Are you going to give that back to me? Are you going to supply me that lost monthly income? Your CSR's are awful too. Disrespectful. I watched them make fun of every single passenger who asked a question including myself about the dealayed flight; they had no shame in not trying to hide it. Unprofessional, but I guess that's what you'd expect by the demographics of the area; slim pickings. It is what it is. read more

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So disappointing. they canceled a flight I booked. I had also booked a non-refundable hotel room for a date and cannot use the date in question because of the cancellation. I really love allegiant for the conveiance of the small airport near my house. But now I have lost any value in the company. It will cost me money I cannot get back because of the hotel I scheduled around the flight. Looks like I am flyging with delta. Even for a larger price. Yuck. Especially since it was to to see our new grand baby. I am leaving a 2 star because of the past flight I was pleased with. read more

I have got to say, nearly ALL domestic airlines are a pain in the behind these days...delays are a fact of life...reading the reviews people seem to blame Allegiant for this exclusively. I have been grateful that Allegiant offers cheap flights home for my University of Oregon son, and also affordable DIRECT flights to Missoula Montana to visit family. I find that I take reviews with a grain of salt lately...it seems that only the angry folks are inspired to write them...happy customers rarely take the time to weigh in. read more

My husband had a flight here last week. His original flight time was schedule for 8:55 pm. He was continually delayed until finally at 1 am they said they had to cancel the flight and move it to the following day. They moved from gate to gate several times during the delays. He got home around 2 am and his new scheduled flight was scheduled for 12pm the following day. He arrived back at the airport 10:30 am the following day but the check in wasn't open until almost 11 am. He got into the airport and found his flight delayed yet again until 3:30pm... The customer service desk said travel/hotel vouchers were available. He asked them about reimbursement because he paid an Uber to go back home and to the airport again.. they gave him a number to call and said they couldn't help him at the airport end of things... The length of delays is pretty ridiculous. Especially because the plane was there since 9pm the previous night but was still delayed until 3:30pm the following day. Their prices are the lowest you can get but are not reliable at all. If you fly with them beware your flight may not get in when it's scheduled to get in. read more

I bought a ticket for my mom on this airline because they're the only airline that flew to her destination non-stop. The plane was delayed for 7 hours without explanation. Purchased a front row seat, she was moved and man set in her reserved spot. He had 3 seats to himself and his computer. Upon landing to her detestation (7 hours late) She asked prior for a wheelchair. She was left sitting in the wheelchair, even after the plane had departed with a whole crew. The assistant disappeared. Only plus was a $50 voucher but because this was a bad first expeirence there's no way sh will fly that airline again. read more