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    Hawaiian Airlines

    2.5 (164 reviews)

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    Here is the leg room. My knees are right up against the seat in front of for $60. I plan to reject the charge.

    This is the first time using Hawaiian Airlines. I got an Alaska Airlines Credit Card (which owns HA) so I can collect points traveling to Maui. First, I used the Alaska CC to buy my ticket which should have allowed me to a free bag but they charged me $40 to check my bag. Second, I paid $60 for a preferred seat which I thought meant more leg room only to find it meant closer to the front. So I paid $60 to move 10 feet further up in the plan for the same cramped legroom. What a joke. A better explanation would have helped me pay a little more for better leg room for a 5 1/2 hour flight. All I got told was call customer service, we can't help you. This sucks.

    Love the tracker on their app
    Cen D.

    First time flying Hawaiian airlines and the experience is awesome Crews are very friendly. They're always walking to check if passengers are needing anything or something. They served very decent meal. I'm flying again the Hawaiian way. Mahalo!

    Some nice reading for my trip.
    Jacqueline F.

    I used to give a three star review just for arriving in one piece, but no more. I spent my time on this flight, five hours and no gluten free foods except for an $8 snack box. Not enough for a meal and really a waste. It featured olives, which were OK, but I was starving so there's that. Then there were the crackers, which weren't the ones on the advert (the ones that I like). They were "different" and a bit hard, but I was starving, so I ate them. A cheese product that wasn't cheese but a creamy, off-white substance, I ate it. And then salami. None of these items looked as hearty and robust as they did in the advert. Five hours and a wheat filled chicken pocket. OK, not good. And the cookie, Wow cookies are gross. They are soft and sweet and were created for losers. Then there's the flight. Even though we're told that we have to wear masks, people took the masks off pretty early into the flight. I was sitting next to a cougher, who magically stopped coughing once I moved. My husband was sitting in front of another cougher, who coughed the whole flight. I moved because there were a lot of seats and when I pulled down the tray for the seat next to me, there was a big cheeto looking piece of orange grossness staring at me. I just wanted a place to put my Kindle while I opened my small disappointing box of not-joy, but that grossed me out. It didn't fall down, it just stayed there. I checked later on and it was still fused in place. Clearly, somebody missed cleaning this and has probably been missing it for a while. Now, the review above was for the flight. Let me now review the company, as I had to call them four times before my flight. 1) I called to ask about traveling with my CPAP. I've had one for 20 years, but this was my first trip with it. I got two different answers as to whether or not I could travel with it. a) Person A said that she found my brand on the list - but I accidentally hung up as she was putting a note on my account Apparently, she didn't do this because... b) Person B read me the whole list of approved devices and mine wasn't on this list. He then said that I couldn't bring it. I told him about the conversation above and he said that he would transfer me to a supervisor and he did. c) Person C said that I could bring it bout it counted as my luggage and I had to pay for it. However... None of that was true. They actually have a note for CPAP machines going through the TSA line. My husband carried it and walked into the luggage check and onto the plane like a boss. It was fine! Now the review above was for the flight and the food, but now, let's talk about buying my ticket! It just gets "better" from here. 1) I went online and found four-six times, with the latest departure from Oakland being at 10:20 am. I wanted to know what the later departure times were. a) I called and asked the woman about the afternoon departure times. My concern is that the time I was supposed to be at the airport, was the same time that BART starts running on Sunday mornings! Thanks BART! So, I wanted to catch something at 11 or 12. I called. I had a hard time communicating with the person on the line, not because her English was bad, but she said that she'd look up flights and wanted to give me the times. I just wanted to see them myself, so I could see the times, the connecting flights, and get a sense of what the different arrival/departure times would be. I went onto the site with my chromebook, my pc, my mac, my ipad and my phone and I got the same page with the same crappy times. The agent eventually said - Philippines. I let her know that I had no idea why she said that. I just wanted to know how to access the other times at a lull in our super long conversation she hung up! B..$%! b) I called back and recapped my conversation and was eventually put on with a manager who told me that there were only four flight times because they only had those times available. Really?!? The first person could have said that directly! But she didn't. I thought my computer was too old, it turns out that they don't have flights after 10:20 am, which I will never understand! So, imagine the time I've spent writing about this. All of this time trying to get the info I needed. Now add to that the time that I had to wait for an agent. I will call and ask for a gluten free meal on the way back, in the past, I've gotten baked goods and snacks locally and walked on with them. But I didn't have time this time, so... I'll let you know how it goes!

    No legroom

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    Amazing service, the flight staff is super helpful and friendly! They helped move my bags into busy spots.

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    Back again! Is extra comfort seating worth $160 round trip? 11 hours in airtime round trip. I think yes! I'm going to paradise.

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    Page 1 of 5

    Ask the Community - Hawaiian Airlines

    Review Highlights - Hawaiian Airlines

    I think this is one of the very few airlines, if not THE only airline that actually gives you complimentary meal service on domestic flights.

    Mentioned in 2 reviews

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    Spirit Airlines - Not terrible

    Spirit Airlines

    1.4(1.5k reviews)
    0.2 mi

    Sometimes you just gotta see for yourself!! I flew from Oakland to Orange County today to come…read morevisit my dad for his bday. When I read these reviews I was horrified and worried I'd be charged for something random, or the airline/ airplane itself would be in horrible condition, my biggest fear was paying extra for no middle seat and coming to only see someone sitting in the middle seat. Needless to say I'd had quite the opposite experience!!! I came in at 9 on Sunday with no life at the desk, walked up to Jasmine who was nice enough to let me know my bag was ok as a carry on. I made it through security with no line at all and to the gate just in time to have a beer and a burrito. The plane and employees on it where just like any other for any other airline I've been on, I didn't have one bad experience. My seat was clean ( window seat) and no one was in the middle seat!!! For the price and experience I'll take this anytime!!! I'm definitely coming back again. Thank you tot he staff for making this enjoyable experience and definitely proving some of these negative comments wrong.

    I've been flying Spirit for a while now every week and it's been wonderful. Good price and friendly…read morecustomer service. I fly from Vegas to Oakland every week and the Oakland crew are very helpful. I know there's a mixed reaction but for me it just a quick flight and no check in bags. So I guess it makes it easier to just board and get off. I mean I fly Monday and come back Thursday every week, Spirit Airlines never disappoints me.

    Photos
    Spirit Airlines - How old is this crappy airplane?!?

    How old is this crappy airplane?!?

    Spirit Airlines
    Spirit Airlines

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    Delta Airlines

    Delta Airlines

    2.3(82 reviews)
    0.1 mi

    'm grateful to Delta Air Lines for the kindness shown to my family during a bereavement situation…read more I contacted Delta to help arrange travel for a family member, and from beginning to end, the representatives treated the matter with compassion and care. There was a point where the chat session timed out while the reservation was in progress. What I appreciated most was that the next representative reviewed the conversation and picked up where the previous agent left off. That continuity meant a great deal and helped make a sensitive process much easier to manage. I also highly recommend having a SkyMiles account. Being a member seemed to make the process smoother and more personalized, and in moments like this, that added convenience really matters. Thank you, Delta, for helping my family with such professionalism and heart.

    I've flown with Delta out of all the Bay Area airports for over a decade now, and have to say that…read moreI enjoy my experience most from Oakland airport. Out of SJC, SFO, and OAK, Delta has the smallest presence in Oakland. Currently, Oakland only operates to Salt Lake City on a regular basis, with seasonal flights to Atlanta during the summer. Delta used to fly to Los Angeles from Oakland, but they recently axed that service. I used to fly the Oakland-Los Angeles route all the time with Delta - so I'm pretty sad that they discontinued this route. However, from past experiences, Delta has resumed the LAX route from Oakland on various occasions... so yes, I am hopeful they'll resume this route one day. As a Delta medallion member, it's fairly easy to get upgraded from Oakland airport. Fewer elite members fly from Oakland. Understandably though, as there the routings are limited. Regardless of this, service has continued to be friendly and quick. If I ever need to be routed via SLC, I'll be sure to fly with Delta.

    Photos
    Delta Airlines
    Delta Airlines
    Delta Airlines - Serving Starbucks and Biscoff cookies.

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    Serving Starbucks and Biscoff cookies.

    Amtrak - Emeryville

    Amtrak - Emeryville

    3.1(328 reviews)
    9.9 mi

    Amtrak hates disabled people: We paid a premium for a room advertised as "Accessible." It was not…read more The door latch was broken and literally duck taped, causing the door to slam the entire trip--a clear safety issue. The table was jammed and unusable. For a room advertised as accessible and at a price of over $600 for a 4 hour ride, this level of disrepair is inexcusable. Also, the ticket was advertised as including meals, but there was no breakfast or snacks, and lunch was barely edible (reheated, stale food). Staff were kind, but the facilities and upkeep were not. For the price, this fell far short. I would not recommend booking an accessible room based on this experience. Save your money and just buy a coach ticket or better yet, just drive.

    Clean and efficient station. No interaction with staff because I already brought my ticket online…read more You need a code to use the bathrooms, and the SF connection bus driver let us know the code before we got off the bus. Did not use this visit. The kiosk/cafe that sells coffee/drinks was not opened, but they have vending machines for water/sodas and snacks. Did not use. The train was a little late, but we were adequately informed by the platform signage. No issues getting on the train. Coming back from Sacramento, the train was late and we didn't have time to even go into the station. It was directly to the bus to connect back to SF. Very quick boarding. And if you have larger luggage, they store it under the bus. Efficient service. Located on Horton and 59th Street.

    Photos
    Amtrak - Emeryville - Amtrak California Zephyr Train #6 arriving at Emeryville Station.

    Amtrak California Zephyr Train #6 arriving at Emeryville Station.

    Amtrak - Emeryville - Beautiful train engine at Emeryville Station

    Beautiful train engine at Emeryville Station

    Amtrak - Emeryville

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    Volaris

    Volaris

    1.3(230 reviews)
    0.2 mi

    The official 'customer service (toll-free) number is 1 (844) 323-7300™ or +1 (844) [323] (7300) for…read moreadditional assistance. Support is available 24 hours a day, 7 days a week for passengers needing help with reservations, flight changes, cancellations, rebooking, baggage inquiries, refunds, and other travel-related concerns. The customer service team assists travelers with managing existing bookings, updating itineraries, exploring alternative travel options, and addressing questions throughout the travel process. As an Emerald member with the one world alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this American Airlines experience fell short of expectations. I paid an extra $140 for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, 6K, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking American Airlines for a similar trip in the Future. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this American Airlines experience fell short of expectations. I paid an extra $140 for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, 6K, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking American Airlines for a similar trip in the Future.!!

    I had flown here several times. You have to pay extra to get an assigned seat which is crazy…read morebecause you're already paying for a seat. The boarding absolutely doesn't make sense. I was on the 3 road but boarded on the second round. I guess the people who pay for luggage go first. So boarding is an absolute nightmare. The flights are pretty pricey and they definitely sell peoples seats. They sell snacks on the plane but you get nothing but the seat. They are late a lot of the time causing absolutely panic. I would say if you can try somewhere else first.

    Photos
    Volaris - Decent legroom, no USB charging.

    Decent legroom, no USB charging.

    Volaris - Volaris airline

    Volaris airline

    Volaris - Premium seats though don't think it's any different than standard rows (except row 1 has more legroom).

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    Premium seats though don't think it's any different than standard rows (except row 1 has more legroom).

    CLS Global Transportation - 26 Passenger Party Bus interior

    CLS Global Transportation

    5.0(194 reviews)
    34.9 miCambrian Park
    Minority-owned & operated
    Certified professionals

    We have not taken the party bus yet, but our experience booking with Sharon has already been top…read moretier. I've honestly never written a review before actually receiving a service, but she has been THAT professional, hospitable, and helpful throughout the entire process. We did find a few companies that were slightly cheaper (and many that were much more expensive), but from the beginning, Sharon made us feel confident that we are truly getting what we are paying for. Her response time, attention to detail, kindness, and personable approach have been incredible. She has made planning so much easier and more enjoyable, and we are so excited for the actual experience!

    I have a couple of go-to drivers for our work events, but given it was two weeks before the Super…read moreBowl, I knew it was going to be hard to lock one in. So, I did what I do best....YELP! Found CLS Global Transportation Inc. and they were my first call. Luckily, I scored the vehicle we wanted (sprinter) and worked with a really great woman named Sharon. Sharon was VERY communicative and was quick to respond to all my emails/texts. She made things REALLY easy for me; this made me feel comfortable bc I was not going to be on the actual ride and wanted to make sure my team was taken care of. Feedback from my team leader was that the driver, Lydia, was prompt, friendly and drove safely. Whew, I'm so glad this all worked out. I would definitely recommend CLS Global Transportation Inc.

    Photos
    CLS Global Transportation - 26 Passenger Party Bus

    26 Passenger Party Bus

    CLS Global Transportation - 20-26 passenger Limo Bus

    20-26 passenger Limo Bus

    CLS Global Transportation - Built-In Bar

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    Built-In Bar

    Hawaiian Airlines - airlines - Updated June 2026

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