1. Allegiant Air

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    Plattsburgh, NY

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    Allegiant Air

    2.0 (4 reviews)

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    Avis Rent A Car

    Avis Rent A Car

    2.3
    (3 reviews)
    2.3 mi

    I recently rented a vehicle from Avis Rental location was Plattsburg international airport…read more I was very pleased with my experience at this location. Rental agent Tricia waited on me and was thoroughly professional and very personable. What a breath of fresh air. I was impressed. It is absolutely wonderful to receive this kind of attention and service in the present business climate. Obviously I had a choice when making my selection for a rental car, talking on the phone to Tricia was the deciding factor for me going with Plattsburg. I have worked in customer service in the past, and excellent customer service definitely is the to happy customers. Happy customers should be the goal of every business, of course. But some businesses seem to have forgotten this. I commend and praise Agent Tricia for her sincere attention to my needs at the time and her impeccable customer service. More companies need to have reps like her. I will always rent Avis in Plattsburg Thanks so much!

    Rented a vehicle from this location Sept 6-9, 2019. Paid in advance online so I could get the…read morediscounted price. Pick up and drop off was uneventful but there was no one available to go over the vehicle upon its return so checked out at inside airport kiosk. In November, received a letter in the mail stating I owed $315 and was no longer allowed to rent from them until I paid the balance due (no explanation of charge was included in the letter) and was sent to their collections department. I called customer service and was told it was a smoking fee even though no one in the car is a smoker and that I was disputing the charge. (I was also told the charge for that was $250). I called their collections department next and was told I owed $315 but couldn't explain what the charge was for. I spoke with several representatives and was asked to send a copy of my credit card statement showing the charge, which was done immediately. I emailed and called the rep back that was handling my case but received no response. Contacted his supervisor who told me that we no longer owed the $315 and I requested a follow up email stating this fact in case they tried to collect this fee in the future. Never did find out exactly what the $315 charge was for but I told them that for future rentals, I would be booking elsewhere since I didn't want to go through this hassle in the future. I also contacted Avis corporate but never received a call back from them.

    Allegiant Air - airlines - Updated July 2026

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