Pros: Friendly staff both on ground and in air. Convenience of not actually going into the airport…read moreand checking in and going through security. This is what you're basically paying for. Cons: No snacks or drinks while you wait for your plane. Seating area is small and looks like an office but comfortable chairs. Plane itself is old and uncomfortable.

Absolutely love flying JSX! No lines, no TSA and majority of their jets are equipped with StarLink…read moreultra fast WIFI! Pricing is similar to other carriers and I pray they will bring back the route to Las Vegas soon! Hope you're reading this corporate :) Currently I believe they only fly from Reno to Burbank or Orange County which is non-stop, but use to fly direct to Las Vegas a few times a day. Here are a couple of tips for you though! -You can't park your car in the JSX parking lot without having to do the valet which I believe is fairly costly so plan ahead and get a ride or do the math and get an Uber if it makes more sense. -Also be ready for a brief random bag check here and there. -Last but not least there is overhead compartments on their jets so even if you have a carry on you will need to hand it off to one their polite employees as it goes under the plane. You can carry on back packs, purses and stuff like that which would fit under the seat in front of you. Happy flying and I almost forgot to mention they have complimentary snacks & beverages just like the big boys but even better!!

The good: Great customer service by staff, both on the ground and in the air! Special kudos to…read moreKimberly at United gate B12 in Salt Lake City on Sept 13 2024 at 6am for her understanding, patience, explanations, and all-around positive attitude. The not-so-good: We were delayed twice during our trip. First, a tire had to be changed, then per policy a second tire had to be changed. I'm glad they found the problem while the plane was still on the ground, but to my layman's mind it seems it could have been faster to change the tire after all the passengers deplaned. Perhaps they could get training from a Nascar pit crew? Just kidding - I'd rather be safe than take a chance and I'm glad they caught the problem and fixed it. The second delay was on our return trip when another maintenance issue was discovered. Again, I'm glad they caught it, but I wondered why they hadn't caught it sooner as this was the first flight of the day and the plane had been in a hangar all night - seems like it would have been inspected when it first went into the hangar.

Horrible customer service experience. The two employees working at the front desks at gates C3 and…read moreC8 were extremely rude and unprofessional. Our flight had already been delayed for approximately two hours, and we were simply trying to find out which gate we were being moved to. When we asked the employee at C8 for information, his response was, "You can wait in line and find out," and he said it with a dismissive attitude. What made the situation even more frustrating is that we paid for First Class tickets. I understand that flight delays happen and may be outside the employees' control, but basic courtesy and professionalism are not. We weren't asking for special treatment--we were simply asking for information about our flight. For the amount passengers pay, especially for First Class, I expected a much higher level of customer service. The way we were spoken to at both C3 and C8 was completely unacceptable and made an already frustrating delay significantly worse.

The Southwest staff behind the counters at baggage check in were not pleasant at all. They acted as…read moreif someone urinated in their Cheerios. It was disappointing and rude. Besides that the airport was clean and the bathrooms were nice. I enjoyed the food options available to me and gift shops were great as well. The gate I sat at was clean and had comfortable seating. I enjoyed some pizza and a pop while waiting to be boarded on the plane.

Beware... TSA uses latex gloves. Glad I called that out while they were checking my son because his…read morewheelchair set off the alarm. He is very allergic to latex and it could have ended up with a trip to the hospital instead of our designation. Glad they're doing their part in keeping us safe. But be vigilant if you are a caregiver for someone with special needs.

I have been a customer of Delta Airlines for many years. My experience has been better than most of…read morethe reviews posted here but that is because I go ahead and spend the extra bucks to fly First Class or Delta Comfort. It is not the luxury flying that it used to be in the past, but I have found the staff both airport based and on the flight to be pleasant and professional. When I have had to make changes to my itinerary, I have contacted the online help desk and was able to get a real person who was very helpful and worked with me to find the most accommodating itinerary. So yes, it is not the Delta it use to be, but it is still pretty good at getting me there and back.

4/27/26- Finally…read morebooked the mini vacation to Vancouver Canada! I don't think I'd make a good travel agent-.. it took me since last weekend to book accommodations- lol.. Familiar with flying (out of Sac.) on Delta last December.. wasn't a terrible experience.. Fingers crossed for this mini trip and safe and sound..

We love Alaska Airlines. They're friendly, economical, and…read moreeasy. And they have assigned seating and just 2 seats to a row on each side of the aisle (so getting stuck in a middle seat is not an issue). If you have the Alaska Airline credit card, each person on the reservation can check 1 bag for free. And Alaska Air flies direct (from Reno) to many west coast cities (ensuring that you have a greater chance of making it to your destination). There are many more perks, but hopefully you get the picture. Alaska Airlines is always our first choice. We love them!

Slow and chaotic boarding in Anchorage, over 30 minutes late departing, horribly tight seating,…read moreoverall, never again. The attendants were pleasant but the airline makes it impossible to appreciate that small positive note.

5/27/25- Last minute…read moredecision to book a flight- Downloaded the app at home and booked online- My first time flying solo-.. breaking out of my mold and being a risk taker like my oldest son- a world traveler..hehehe.. I think he pushes me and will get me to go to Japan now that I'm out of my comfort zone-.. App is interesting - not used to picking seats (only used to SW).. Per my son- check in a bag so I don't have to carry when connecting flights- done! Saved $5 online- $35 bag fee.. Arrived and staff was very helpful checking bag in and also answering my questions about FT. worth terminals and getting from A to D.. Will see how the flight goes..

The fees they charge are offensive. You have to pay for a seat, $150 for a pet that travels in a…read morecarrier under the seat, $465 for a 79 lb cooler full of fish. It's gotten out of hand. I won't fly American again if I have a choice.

Still very easy to fly with this airlines. Took of their 2 carry on policy and avoided baggage…read morefees. Great prices from Reno to LAX. Slight delays but very pleasant trip!

Crew is great, brand new airplanes were very comfy and clean. Plenty of drinks offered and fast,…read moreeasy boarding and deplaning. Complaint: every time I book my flight is altered. I booked Savannah to Las Vegas to Reno, 7 hours with short layover. I got Savannah to Midway to San Diego to Reno, 11+ hours. That's tough on anyone but especially a senior. I know I could change but nothing fit my schedule so I as usual just dealt with it. Don't like the consistent flight changes with Southwest and that is why they are among my last choice.

Not even worth a star worst airline ever they are cheap but they charge you for everything not…read morecompletely drinks on top of very hard seat Stay away for this airline its worth paying the extra 100 bucks to fly with a better airline. We will never fly with allegiant they are garbage and not worth your time Warning don't fly with this airline you will be passed off

Once again, post pandemic travel is frustrating and irritating. Airline changed flight times twice,…read morefrom afternoon to late afternoon and now to mid evening. Wasting a whole day, that we could've enjoyed at our destination. This junk-discount airline is just that, you get what you pay for. Cheap seats, flight times changing without notification, and even last second cancelations. And, after baggage and seats and everything else (you're intentionally separated from your party, so you have to pay extra to sit together) it cost just as much to fly with a brand airline, with less hassles. Last time ever with this crap outfit, would cancel, but the cancelation fees are worth more than the tickets. Hope this junk-jet company flounders too.

Train 6 was fabulous. Staff was very accessible and helpful…read more Train 5 was not very helpful at all funny doesn't make up for basic service for water. I've waited 3 hours for water because the lounge snack car was closed seems more than open. We are in the handicap section and is difficult to climb those stairs several times to be told they were closed dining car closed. No one would get us water, unless we were in 1st class. Really concerned staff don't you think?

I was curious about alternate modes of transportation and decided to try a classic form…read more I tried the 2 different sleeper cars and had to splurge on the larger size since it can get warm/cold and it can effect perceptions. (Husband and I experienced a bit of claustrophobia in the standard private sleeper car). Travelling Amtrak is not cheap but it is eye-opening and interesting. The salmon and steak plates were surprisingly great! Friendly and quick service in the dining cabin. Snack bar is pretty good and reasonable. I enjoyed the stops, scenery and the people. There are beautiful families (Manninites?) with their vibrant clothes colors and white head coverings. The interior feels like an older train. There is a community shower and toilet. **Grand Junction Station has a wonderful brewery, FOAM & FOLLY. Rush over there to pick up some cans. Let your conductor know as stop at this station can be short some days.

I love spirit airline. The seats are leather. The plane was nice and new. Our flight was delayed 3…read morehours but considering I really didn't want to fly out at 6:30am I was super happy about that. they let us know ahead of time. Gave us 12$ for food and a 30$ flight credit. I appreciate spirit becuase it gives people and families much more affordable option to fly.

I usually like flying Spirit. But today I ran into some new employees that mistreated my wife and…read moreI. They were Araceli, Renesha and Stephanie. These lovely pieces of work gave us such a hard time over our carry-ons. I swear they seemed to enjoy trying to get us to pay for extra luggage. I've never seen anything quite like it. They were rude, disrespectful and completely unprofessional. I believe Spirit Airline would be better off, without these ladies in their employ. Renesha asked my if my last name was "Mexican" and I replied "I'm third generation American and I served honorably in the military, and to my best I do believe the roots of my surname can be traced back to Mexico and then further to Spain" She sneered derisively and announced to all around that we would have to pay $99 for our carry-on. Stephanie smile, so big, as to imply the charge was making her day! I asked Stephanie "why does charging people extra money make you so happy?" She chortled and said back "I don't know, it's just funny" Funny? Charging people $99 was funny to Stephanie, and at this point as if to help Stephanie make her point. Araceli, also began to laugh. Apparently I was not in on the joke. Also my bags were not full. And FAA approved carryons so I consolidated and this just made these girls livid. They insisted we had to pay that our bags were too big. Araceli asked me to put my bag in the carryon bin. It fit, she gasped, and then my wife was told to put her purse in the same carryon measuring bin. She did and her purse also fit. Araceli asked me to put my bag in again, but I just started to board and Ranesha begrudgingly scanned my boarding passes. Defeated. But I'm not done, I'm going to complain to Spirit Customer Service and the FAA about these children. We flew on Spirit flight 1635 out of gate C11 in the Reno airport at 10:40 am. These woman should not be employees at a federal airport, they have the wrong temperament.