Ambiance is nice, service is great and the food is very good. Nice place…read moreThey have hundreds of bourbon brands and they make there own beer. They have charcuterie boards of all kinds you can mix and match Fun place to drink and dine!

The service was a little slow but our server was very polite l…read more Whiskey sour was sort of flavorless. The beet salad was also disappointing. I expected more flavor but the texture was good. The baked goat cheese was excellent! As was the old fashioned. This place just has great whiskey. Their summer wind cocktail is good too. The ambiance is fabulous. This place puts a lot of thought into their menu, ingredients, etc.

This actrue hometown Ace Hadrware…read more.. Not huge but has everything one would need from a hardware store. There is always an employee asking if you need help...super friendly. I went in today for battery for my garage door opener. Jim said will take care of as he opened clicker up & put battery in for me This is a true service orientated hardware store.....goes extra mile being helpful !!!

Just visited this Ace and they were so helpful and patient with helping me fix my hedge trimmer…read more They always help me find what I need and get me on my way fast! Thank you again.

Remodeling job is excellent more accessible that includes entrance and items stamp is professional…read moreand friendly. Can't say enough about this new hardware store except the owners have done right by me.

I went in to Ace Hardware on Golf Rd. with a list of things to buy. A staff employee was quick to…read moreask me if I needed help finding things. He helped me and gave me good advice on the items on my list. He was friendly, knowledgeable and helpful. The prices were reasonable too. I am going to start doing my hardware shopping at Ace Hardware from now on!

I eschew big box stores preferring to shop small and local. The workers at Ace are friendly and…read morehelpful. I almost always find what I am looking for and their selection of plants in the spring is fantastic. I like shopping online and being able to come in and pick up my order when ready. While admittedly more expensive than big home improvement stores, I find it worthwhile to do business with people who feel like neighbors to me.

I wanted to take a moment to recognize an exceptional employee who helped me on Thursday, June 25…read more Unfortunately, I can't remember his name exactly. I believe it may have been Sahara, or something similar, and I sincerely apologize if I'm remembering it incorrectly. He was a tall young man working in the Green Leaf trimmer aisle with another coworker. Even though he was clearly in the middle of another project, he immediately stopped what he was doing to help me without making me feel like I was interrupting him. From the moment he greeted me, he treated me with kindness, patience, and genuine respect. I had come in looking for the correct light bulb, and instead of simply pointing me toward a shelf, he took the time to make sure I left with the exact bulb I needed. He answered my questions, double-checked everything, and made sure I was completely confident before I left the store. That level of customer service honestly turned my day around because you just don't see that very often anymore. I am a regular customer at this Ace Hardware. I've probably been in and out of the store around 20 times over the past week alone, so I've had the opportunity to interact with several employees. The day before, I asked another young man for assistance. He was working near the checkout area around the orange blowers. Unfortunately, my experience with him couldn't have been more different. The moment I approached him, I genuinely felt like I was an inconvenience. He barely seemed interested in helping me and acted as though answering my question was taking him away from something more important. Instead of taking a minute to make sure I had the correct light bulb, he quickly brushed me off, assured me it would fit, and sent me on my way. It honestly felt like he cared more about getting rid of me than actually helping a customer. NI trusted his advice because I assumed he knew what he was talking about. When I got home and installed the bulb, it immediately blew a fuse because it was the wrong one. That meant I had wasted my time, my gas, and had to make another trip back to the store for something that could have been prevented if he had simply taken an extra minute to help. As someone who's gotten older, moments like that can be discouraging. Sometimes it feels like people look right through you or treat you as if your questions aren't worth their time. That interaction honestly left me feeling unimportant. The very next day, the tall young man I mentioned earlier helped me with the exact same issue. Instead of rushing me, he carefully verified the correct bulb, answered every question I had, and made absolutely sure I left with exactly what I needed. In just a few minutes, he restored my confidence in your store. The difference between those two employees was night and day. One made me feel like I was simply in the way, while the other made me feel like a valued customer. The way the young man who helped me on Thursday greeted customers, willingly stepped away from his work, and took the time to make sure everything was correct honestly made me assume he must be a supervisor or manager. If he isn't, he certainly has the professionalism, work ethic, and leadership qualities to become one. There is one other thing I wanted to mention because it genuinely bothered me. While he was helping another customer in what I believe was the spray paint aisle, I witnessed a short woman speaking to him in a harsh and disrespectful tone in front of several customers. I couldn't hear every word, but it sounded like it involved a scheduling or timing issue. Whether he had arrived a little early or a little late, I don't know, and it really isn't my business. What I do know is that conversations like that should be handled privately, not in front of customers. It reflected poorly on the store, especially because from everything I observed, he appeared to be one of the hardest-working employees there. It genuinely made me feel bad for him.Employees like him are becoming harder and harder to find, and I sincerely hope Ace Hardware recognizes the value he brings to your store. I plan on returning soon, and I will make sure the highest level of management knows what an outstanding employee they have.

The Store has everything. The people who work there are eager to help. It's my favorite store.read more

Millens has gotten even better over the past year or so. I used to go there only when I needed…read morethings immediately. Now it's my first stop. Saves me tons of time. Their sump pump parts and plumbing sections are great. They've rekeyed my locks before. Some of the sales assistants know more than others but at least one of them always has the answer. Plus, if I just want to know where to find something and I don't ask for any opinions, they leave me alone. Perfect!!! The prices are fair and well worth it because time is money.

They're the best. So helpful with any hardware project. Parking is easy, and their hours are great.read more

After nearly 30 years of living in Forest Park, I have never had a problem with a local business…read moreand especially not Shauers Hardware until September 1. I stopped in shortly after opening and purchased two 9/16" rubber washers for approximately $1. Since I didn't have cash, I used my debit card. The cashier informed me there was a $3 minimum purchase requirement. When I said I did not need anything else, a man I assume was the owner told the cashier to simply add $2 as "labor" to reach the minimum. I found it strange that I was charged an additional $2 for no product or service. Although it was only $2, it was still money taken from my pocket for nothing. After leaving, I recalled that businesses are generally prohibited from imposing minimum purchase requirements on debit card transactions. I called the store to discuss the issue, but the person who answered, whom I believe was the same individual, abruptly hung up. I then returned to the store, where he was waiting near the entrance. When I showed him information regarding the law as it relates to debit card minimums, specifically 15 U.S.C. § 1693o-2 (Durbin Amendment to the Dodd-Frank Act) he responded, "I was the one who hung up on you. I don't care. Have a nice day. Go tell your President." Regardless of the amount involved, what disappointed me most was the attitude and lack of professionalism displayed by the owner. I have always tried to support local businesses, but after this experience, I will not be returning. The $2 isn't the issue. The issue is an owner who apparently believes the rules don't apply to him and treats customers with contempt when they're brought to his attention. I hope the appropriate agencies and card networks share his confidence.

Like I said in my earlier review, Lowes has just about anything you need, and then some. This time…read moreI was looking for six of a certain sized bolt, washers, and lock washers. Looking down the aisle, I didn't know what size I needed. After looking for someone to help for about ten minutes, I found someone. He asked if I measured the bolt and I said I didn't know how. He pointed in the general direction of something, then told me there is a tool to measure bolts down the aisle. (Not great service...) I found it and it didn't take long to figure it out. Once I had the right measurements, finding the right one is very hard to do. The person I asked earlier saw me with a "deer in the headlights" look on my face and asked if I found what I was looking for. No. He seemed to begrudgingly start to look through the drawers. He finally found three, handing them to me and walked away. I needed six and the washers. I had a general idea where to find them and checked the drawer he was looking at. I couldn't find any more bolts. Also the washers weren't in the drawer so I looked around. It took me a while but I found a similar washer (bigger but it will work) and the lock washers. I'm short three bolts. Overall, I still think Lowes has a good variety of items. I can't fault them for not having enough of the specific bolt I needed - I was able to time them later on Amazon - but the service was terrible. The person I worked with could have been more helpful; could have asked if I had everything I needed. He shouldn't have just walked away,

Finally needed a new lawn mower…read more... Found a tomorrow on sale Sales staff David & Anna were a huge help Anna even went got a cart as box weighs 85 pounds. Anna rang me up right at lawn mower aisle. Anna offered even offered to load into my vehicle as she told me drive around to main door. She met me outside & we lifted into vehicle. I offered to tip her but said NO .. Employees here go extra mile be helpful & courteous!!! Kudos to Anna In & out in 15 minutes!!!

What an amazing turnaround this store has experienced since going under new management. The…read moreinterior has been revamped, it feels bigger, and the customer service is outstanding. If you haven't been there in a while, please stop by and say hello to them, it is so nice to have friendly faces running the ship.

This is great store. Very knowledgeable, helpful, and friendly staff. I shop there all the time and…read morehave for years. Having a good neighborhood hardware store is invaluable for a homeowner. I think those who gave middle and low reviews are whiny and ignorant.

My experience was with Amanda at the Customer Service Desk. She not only helped me with a return…read moreand a repurchase, but she also helped me with a light conversation about the death of my 17 yr old grandson. For a few moments, I was distracted and encouraged. Good customer service is not just finding something in the store - it is making sure THIS store will be the store of choice. She cared about me as a person, which makes me feel more comfortable shopping at Home Depot Palatine. I live in Channahon, Il - about 1 1/2 hrs southwest from Palatine.....but, I will drive to Palatine because of Amanda!! I am impressed and grateful for her. Thank you, Amanda!!

Another fabulous customer service experience tonight. Was in around 8:50 to replace a lightbulb. I…read morewas standing in the bulb isle. An employee with dark hair was returning a pack of bulbs on the shelf. As he walked away, ignoring me, I called to him and asked for help finding a replacement. His response, "Oh I don't know anything about bulbs." He ran away as quick as possible. How about some customer service training? A correct response would've been, "Let me get someone for you". I was there awhile longer & left & purchased on Amazon from the parking lot. Amazon wins again! Amazon will be my first choice next time.

We were able to find most of the items we needed for our remodeling project. The store is set up…read morefairly well to help you find supplies. We were able to make arrangements for our contractor to pick up the some of our larger and heavier items. Liv, in customer service, was pleasant and helpful with our order and pick up arrangements. We also had a smaller item that needed to be ordered and it was delivered the same day free of charge.

This is a fine and typically spacious and well stocked Home Depot. We don't come to this location…read morevery often as it is not the closest to our home but it is in the same shopping mall as our go-to Costco. There is plenty of parking and the entrance and exit areas are relatively uncongested. Today, we checked the garden department to see if they had anything to help a couple of our relatively lifeless orchids and we found something to try anyway. Overall, an A-OK store and location.