If I could give zero stars, I would!!!!! This is definitely NOT a place I would recommend. The office person Glen will tell you whatever you want to hear. I was given a price of roughly 2500.00 to rebuild the transmission and would take around 3 to 4 weeks to be completed and had to pay 1200.00 up front to even start on the work. After 3 weeks, I called to see how much longer, I was told Glen was out of the office and would have to call me back, but he never did. Sometimes, there was no answer at all during regular business hours. Drove to the shop during regular business hours, and they were closed. No body around what so ever. When I was able to talk to Glen, I was told "we're waiting on the part" called again and was told "yeah your part came in, but your car was pushed out of the garage because it was taking too long for the part to come in and your car was put at the end of the line and they were working on other cars. They damaged parts on the car and then charged me to fix it. I had a manufacturer recall part, and when I dropped the car off, i asked if they could reach out to GM on the replacement, I was told they wouldn't do that. I would have to take it to a GM dealership to have that work done. Well low and behold, they replaced it and charged me 296.00. I said that it was a recall item, and you told me you wouldn't touch it. Glen's response was "well I had to replace it to get the job done correctly." When all was said and done, it was close to 6000.00 and 6 months later. So on top of 3500.00 more for the repair, I had to find rides, borrow cars, and even had to rent a car and had to pay for it out of my own pocket. SO UNLESS YOU DON'T MIND PAYING OVER "DOUBLE" THE QUOTE GIVEN OR IF YOU REALLY DON'T NEED A CAR TO DRIVE, THEM BE MY GUEST AND YOU CAN GIVE THEM A CHANCE. "MAYBE" YOU'LL HAVE BETTER LUCK THAN I DID!!!!!!! read more

The manager is someone who will tell you what he thinks you want to hear. He over promises and under delivers. Once he has your vehicle, communication is almost nonexistent, answers are few and far between, and the estimated price becomes much more. He had my vehicle for almost SEVEN months. He committed to things he did not deliver. When I received the vehicle back, the carpet in the cab was dirty, i found i had not been informed of parts replaced beforehand, and some of the original parts replaced had been damaged. I have asked more once for Glenn to fulfill what he had committed to and he has yet to live up to his end. This shop is closed, but he is now located at the Austin Transmission in Mehlville. Buyer beware. If you ask me, I would suggest using a more highly rated shop. If you pick this shop, Ron [the manager] seems to be the more reliable contact. read more

This was our second transmission with the shop. They completely don't return calls. Their estimates are way off what they actually charge at the end. Our most recent transmission with them my husband took his car in and they said it would be between $1000 and $1100. They kept the car over three weeks. We called constantly we drove by it was outside they kept telling us they were working on it, but there was no evidence of that as it was sitting in the parking lot. Did they called us and said it was ready to pick up and it was going to be $4400. When we got there they actually charged and $5800. We could've bought a car! and still the car doesn't feel like it's shifting great. It feels like it's shifting hard. read more

This is my story- on August 22nd, I brought my truck to Allen Transmission on Manchester Road. It was drivable but had high miles and Glen recommended the transmission be rebuilt. He quoted an estimate of $3000. I did not get my truck back till September 27th and the total cost was $5400. Part of the delay was due to a two-week backorder on a part but there were multiple promises made that the truck would be ready on a certain day and the actual time day would be weeks later. On October 25th, the transmission failed to go into 5th gear and threw a CEL. I brought the truck back to Allen Transmission and did not get the truck back till November 22nd with no delays for backorders. The final straw was when Glen told me the truck would be finished on Friday 19th and I made plans around that. When I arrived at the shop to pick up the truck Friday afternoon, work had not been started on the truck. Glen refused to apologize or connect me to his manager. The truck's transmission is still not perfect as it knocks going from 1st to 2nd gear. 66 days, $5400, no opportunity to speak to management, no apology, and still not done correctly. read more

thanks to other reviews, I Will not have them rebuild my transmission on my 2000 Honda accord. Thank you read more

WARNING! DO NOT USE THIS PLACe. if i could give negative stars i would. my son took his car here because meineke told him his transmission was slipping but they don't work on them. car sat here 4 days and was told my son needed a new transmission and it would cost $6700. when i asked if they had checked his transmission fluid first the response was "that wouldn't be the problem". so after the 4 day wait we decided to tow it to Honda to get their opinion. well guess what-not only did my son not need a new transmission one of the issues was that pressure from a clogged filtper had blown a cap off and because of that the car was 2 quarts low on transmission fluid. when i asked the mechanic if the transmission shop would have seen the missing cap he said that if they even looked at it they would have seen it as it was obvious to a mechanic. long story short, the problem was a clogged filter and low transmission fluid due to a leak from the cap not being on. if you have no other choice but to use this place and they tell you that you need a new transmission get a second opinion elsewhere. we are now out the money for a rental car while his car sat here and a towing charge. if a transmission shop doesn't even check the transmission fluid is a big red flag! read more

Had transmission issues with my 2017 GMC Sierra, 67,000 miles, previously diagnosed by another vender. Allen Transmission rebuilt the truck's transmission in just a few days. The truck runs better and quieter than it did after it left the showroom floor in 2017. In addition the service was excellent., from the shop manager, Glenn, to the mechanics, all eager to answer my questions and concern. read more

15619 Manchester Rd, Ellisville, MO 63011Allen's transmission 15619 .This transmission company replaced my father in laws transmission back in May and he had a warranty and in October the transmission failed due to builder error. Glenn who runs the front office has given the run around we dropped truck off Nov 17th. They never looked at it and refused to hold up the warranty. Yesterday we made the very long trip to get the truck. Glenn knew we were coming cause he charged the battery and aired up the tire. We had already met with an attorney before picking the truck up and Glenn refused to let us get the truck unless $400 was paid. Needless to say we had to pay cause cops wouldn't do anything. Glenn claims his boss just told him prior to us getting there that they were to charge storage fees of $30 a day. They were supposed to be repairing the transmission that they failed to fix properly and that has a warranty on it. Glenn also says he has to talk to his boss about everything but he refuses to tell us who his boss is so that we could resolve any of this. They are being sued and that's why they held the truck hostage for some money. They're terrible. There is no communication. They refuse to hold up their end of things. I wouldn't recommend them to anyone ever. And in their wrong doing they tried to use the excuse that the trucks been there since Nov 17th. Well no shit you're supposed to be fixing what y'all fucked up to begin with.. so warning stay away from Allen's transmission in Ellisville Missouri they're a rip off read more

Allen rebuilt the transmissions in two of our vehicles, but mine began to have similar problems within 18 months (and after the one-warranty had expired). I left if with Glenn and by the next day, they had diagnosed the problem (an external item on the transmission), test drove it 50 miles and replaced the part for free! Next month I will be bringing my wife's 2004 Lexus RX300 with a funky transmission to them. Highly recommend! read more

Great service and treatment by manager Glenn! I had some work done at this shop 4 years ago so I called and dropped off my 01 Mazda B3000 due to an intermittent problem with park start interlock. Glenn called the next day and told me that they made a slight adjustment and did not charge me for the labor. You don't get that kind of service anymore. Go see Glenn if you have any tranny issues he will give you an honest fair deal. read more

THE WORST SERVICE POSSIBLE!!!!!!!! DO NOT USE THIS COMPANY!!! LET ME GIVE YOU MY STORY: We have a small used car dealership. In the first Q of 2012 we purchased a car that had transmission problems. So we took the car to Allen Transmission in Ellisville. It took 2 weeks before they called me with an estimate of the repair cost and the total was $2800.00. We paid the bill and they started working on the car ... We got a phone call from them after 2 weeks notifying us that the car is fixed and ready for pick up! So we went to pick up the car and it wouldn't start. There was not even a noise coming from the car even when we tried to start the car with jumper cables. I called their shop the next day and I talked to the store manager Jim ...he explained to me that I need a new battery. So I purchased a new battery and they installed it...The next day we tried to pick up the car but there was another problem!!! Because they have disconnected the battery the car locked it and we couldn't unlock it!!!!!!!! Jim told us that we need to call a Locksmith or tow the vehicle on our own expense. We refused to do such a thing and now they are telling us that we need to pay storage fees for the time our car has been parked on their property or we will not get the car back from them!!!! In addition to that they will not honor the warranty they gave us originally because the 30 day warranty is expired and the car has yet to be driven. I am not even sure they fixed the transmission... There's much more to write but I don't want you to get bored...Please STAY AWAY FROM THIS COMPANY. Save yourself money and aggravation and nothing but problems by NOT CALLING ALLEN TRANSMISSION! If you have similar experience with this company please contact us and we will file a group case in Civil Court against Allen Transmission - allentransmission_claims@yahoo.com read more

Deceitful and dishonest!!!! Do not use this shop!!!! Tried to tell my elderly parents they needed a $3500 new transmission. We caught them in the lie when we arrived onsite and the car they said had already been taken apart was sitting untouched. They charged $400 for "work" performed and 2 other shops confirmed the "work" performed was unnecessary and a scam also. Turned out to be a loose coil wire found at another shop. read more

BEWARE! I reviewed the BBB complaints and negative feedback ratings from various web sites but figured these were examples of difficult customers or isolated incidents. I should have applied better judgment. I thought I had a transmission problem so I wanted to take it to a place that was close in proximity and specialized in transmissions. Long story short, after the "free" diagnostic, I was quoted $935 to rebuild my transfer case. Jim, the manger committed to completing my car that day or providing me with a free loaner while servicing my car. I authorized Jim to do my rebuild for $935. What Jim, failed to articulate is that was just the cost of labor. He assumed I knew that $935 was just a labor cost and I should intuitively know that parts would be a separate charge. There was never any discussion about pricing parts separately. I was misled to believe the $935 was to complete the job. The bill came out to $1924.65 and the job took 4 days to complete. I had to pay for a rental car for 4 days out of my own pocket. Jim did not accept any accountability for his miscommunication, refused to work with me and applied generally unethical business practices throughout the process. This company's business model obviously doesn't rely on repeat business for its survival. Be forewarned. Please learn from my mistake and do not honor this business with your patronage. read more

BEWARE!! BEWARE!! BEWARE!!!! My husband and I took our car here to get a free diagnostic on a Friday afternoon. We were told that they would need our car for 2-3 hours and would receieve a phone call when finished. My husband called back after 3 hours because he hadnt heard anything. When calling he told them his name and that was checking on his car and they hung-up on him. He then called back thinking his phone lost a connection and he was hung-up on again. He is frustrated and decided to get a ride up there. They were suppose to be open until 5:30 it is now 4:45 when my husband arrived and they are CLOSED!!! Jim never told my husband he was keeping his car OVERNIGHT and we never even received a phone call!!! When Sat morning arrived we got there at 7:45 and waited until they are supoose to open at 8 a.m. Lets just say that 8:00 and has come and gone and noone is here to open the shop. I then called the phone number of the location in South County to make sure the hours in Ellisville are from 8-12 on Sat. I spoke with a man who was very friendly and said he would try to get ahold of Jim and call me back. As we were sitting on the parking lot waiting for someone to arrive 2 more customers pulled up extremley frustrated wanting answers about there cars!! Through exchanging stories with them it sounds like we were not the only frustrated customers. My husband received a phone call back from the gentleman at the South County store and we were told that Jim wasnt coming in today and the shop was CLOSED!!! So now what was suppose to be a 2-3 hour diagnostic our car was going to be here ALL WEEKEND and again NO PHONE CALL!! After several phone calls back and forth with the South County store Jim finally arrived at 9:45a.m. to give us our car!! We were so angry that we didnt even find out if it had been diagnosed or what they had found. My husband and i just wanted to get our car back and go elsewhere. read more