Friendly, Fast and most importantly Honest. Tina and Allen were great from the get go. Other mechanics wanted to charge me an exorbitant amount of money not even being sure as to what was wrong. Allen's immediately found the problem and fixed it getting rid of a check engine light that two other garages couldn't diagnose. I couldn't recommend them any higher. If I could give them 10 stars I would. read more

Allen and his wife are great. I have had issues with finding an honest mechanic and I trust Allen to do anything with my vehicles that I don't personally do. Pricing is fair and services are great. read more

Very good mechanic. Very knowledgeable. Very good service. Office personnel so nice and helpful.

My family has been going to Allen's for years. Good honest people that will make sure you are taken care of.

Allen's automotive is one of the best local mechanics shops in the area. They are honest about their prices and the quality of work is always great. If they can't help you with your vehicle needs, they are more than happy to point you in the right direction. read more

This place is top notch for mechanic work or any issue for that matter. I've had to recently find a new mechanic because mine retired and Allens has not disappointed! Very knowledgeable and decent prices. If you are looking for a mechanic whose trustworthy and knowledgeable then look no further! read more

Alan Thomas is the most trustworthy mechanic you will find. He and Tina run a business that is based on fair prices and honesty. We utilized their services for 8 years before we moved, and never had to question their integrity or quality of work. read more

They are close to home and we have had them service both of our cars for different issues. They are fair and upfront with pricing. I have tried service from other mechanics, but this is definitely the best in our area. That's probably why they are always busy Honest people which you don't find around much these days. read more

Being someone who uses his vehicle for work; I was completely floored by the absolute fantastic service I was given. Responsive and attentive to each and every customers. I'm very thankful they got my blower motor fixed as quick as they did. read more

We have just moved to Jacksonville from Newport. Needed an inspection and an oil change. Googled some local places and chose Allen's based on proximity and the reviews here. Was not disappointed at all. Family owned and operated. Felt welcomed from the time I stopped by to make my appointment to picking up my car. While the work I needed done was by no means major if we need any work done on our cars we won't take them anywhere else but here. read more

Gave them a call and explained what I thought the issue was, gave me an estimate of two days to get a solid analysis of the repair. When I dropped off my truck, I was received by the friendly owner who was open to hear my description of the problem. I walked away thinking I would be spending at least $1k on my repair. I was happily surprised when four hours later I received a call letting me know my vehicle was ready to be picked up and that the big repair turned out to be a small one that cost me only a fraction of what I thought I would pay. They will certainly receive further business from me and my highest recommendation! I appreciate their honesty, efficiency, and customer service! read more

Allen does a fantastic Job of taking care of my car and my family every time we're there. Allen and his wife are consistently the top performers in Jacksonville when it comes to your automotive care needs. I wouldn't go anywhere else! read more

My husband and I have brought our various cars here for service on and off through the years and we've always been perfectly happy with everything. This recent visit was to have my husband's Prius worked on. We received calls from them to confirm issues, update us on their progress, etc. They are all very nice and we highly recommend them. read more

Allen's Automotive - Auto Repair Near Me - Jacksonville, North Carolina

This shop came highly recommended and I can see why. They offered stellar customer service with excellent communication. I had an issue with my vehicle which I was afraid was going to be in the thousands to repair. However, after their diagnosis, the cost was only a few hundred dollars. They did repairs at a cost hundreds below any other service shop in the area. I was impressed with their professionalism and not offering to make unnecessary "repairs" to my vehicle when they told me my diagnosis. This is an affordable family business which did not take advantage of a customer, they provided skills and knowledge to help fix my problem and not break my bank. read more

I've taken my vehicle here a couple of times. The first time I needed quite a bit of work, the second just an oil change and inspection. The staff is amazing, fair, honest, and this is the only place I trust with my vehicle. read more

You don't find friendly and honesty in Automotive business too often these days. These people are great and trustworthy. Highly recommended.

Took my car here on the recommendation of two friends and after my visit this will be my automotive home! Talking to Tina is like talking to an old friend and my service was quick and reasonably priced. I'm not originally from this area and I know it isn't easy to find someone you trust to be honest and fair when your car needs service, but I highly recommend this place! They're awesome! read more

We moved her from California and we were ripped off by other places the we found Allen's and they are Amazing! We will only bring out cars to Tina and Allen's hands down the best place in town! And they have the cutest pups in the office read more

Most trustworthy place in town. I have had all 3 of my vehicles repaired here and they are always up front and honest. Also the best prices in town, I am a penny pincher and have compared other places and Allens is always the lowest price. They are good people that genuinely care about your business and making sure you are happy. Highly recommend them. read more

I knew the second I walked in the door I had found the right place for my car. First impressions are everything and they nailed it! I'm pretty sure the owner runs the front desk and handles all the customer service... smart move indeed. She was friendly and honest and extremely considerate in factoring in my special circumstances (5 kids and a husband on travel). I'll be back for all of our service needs and I'll send everyone I know. Thanks so much!!! read more

This is the truthfully the best place to go for your car. I was reading the reviews before I decided to come here and ALL of the good reviews were absolutely right. The lady at the front desk was straight forward with everything and genuinely wanted to help us. We got the car in and out on the same day and the prices they gave us were SO MUCH LESS than we originally thought it would cost. This is exactly how a business should be ran! Absolutely outstanding. To anyone reading the reviews and trying to find the best place to go, THIS IS THE IT!!! read more

I loooove this place. I brought my car to another auto shop before coming here and was very upset with them. I came to allens and they literally saved me $1000 and they are very very kind and caring. They even offered me a ride home when I told them id be walking home while the car is in the shop!! read more

I just moved to the area, saw the reviews here and decided to try them out. The shop is run by a very charming couple that defiantly puts customer service first. I had my A/C compressor, accumulator, and both high and low side valves replaced. Took it to them around 0830 and they had it done by 1300. Their rates were very good compared to most shops. Very professional and knowledgeable with no up sell. I will defiantly return. read more

I googled "honest auto repair near me". I've found that they are :) Honest, friendly; kind,reasonable, and accurate. The perfect repair shop! Love the watch dog too! read more

This place saved me a lot of time and money. I'm lucky to have read the reviews and decided to have them help me out with an issue I have been having for some time. I was told by another shop that I needed to replace my ac compressor, when in fact that wasn't what was causing the problems. Not only are they're labor charges the cheapest I've ever seen...but they can get parts that you need cheaper than you will pay at most auto parts stores and make sure you aren't over-spending. They are courteous, professional, and flexible about scheduling. I highly recommend this shop to anyone that needs car work and I will be returning if I ever find myself in need of automobile assistance. read more

5 stars is not enough for Allen's Automotive. We were desperate need of a repair this week and Tina moved mountains to make everything work out as smoothly as possible. I cannot say enough about how honest and wonderful Tina and Allen are. read more

These people are great. I had my oil changed and a few other small things done to my Subaru. Fast, so nice and polite.

Tina and Allen will take care of you! They have really looked out for us and they run an amazing shop! If your having car issues and you want someone that knows cars, Allens is the place to go! read more

Awful company, I had to call multiple times to try and get them to tow my truck to be worked on, after two weeks they towed my vehicle. calling multiple times and five months of a run around they told me they did not want to work on it. They charged me $100 for a five mile tow and cussed my father out while he was laying under my truck putting a chain on it to tow it to a trailer. I took it to another mechanic and it took him TWO DAYS to fix the truck, Never ever go here awful service and outrageous prices. read more

Allen's is trustworthy, fast, and nice! I had a coolant flush, oil change, and alignment, and they were all done the same day, on short notice. I also saved a lot of money compared to dealership and other private garage prices. Tina is so nice; she'll explain everything and won't try to sell you anything unnecessary. I highly recommend this place. read more

Being new to the state of NC, I called Allen's Automotive (based off their Yelp reviews) with a few concerns that I had with my car. Tina was extremely nice and found availability in their schedule for me. I dropped my car off in the morning hours and received a call by the afternoon; my car was fixed and ready for pick up. The problem was nothing close to what I had explained to them. They were 100% honest with me about what the real problem was and what it took to fix it. Allen is a true expert and professional. The cost for the repairs and labor shocked me, it was extremely fair. I will come here again and definitely recommend them to friends and family. Thank you. read more

The check engine light was on in my daughter's car. She took it to Autozone on Western for a free diagnostic and the code came up for an idle control valve. Kudos actually to the autozone technician who said that the valve just needed cleaning but this is about Allen's Automotive. After calling two other places I called Kevin @Allen's Automotive. He spent about 5 minutes with me on the phone discussing the diagnostic code, asking questions to determine whether the car was exhibiting symptoms (rough idle) related to the autozone diagnostics, and checking the price of a new idler valve to see if it was cheaper just to put a new one in instead of the labor charges to clean the existing one (he told me that the new part was pretty expensive). He said he could look at the car for 1/3 the cost of the other two auto places that I had called in town. When I asked if she could come in that day he said he was short staffed (and he had spent time on the phone trying to help me) so could she just leave the car the next day. I told him that she could bring it in first thing. He ended up checking it for her as soon as she got there and ended up cleaning the valve and re-setting the check engine light for virtually the same $ he quoted me. I was in California at the time setting this all up. The car is still running great. Bottom line this place is the place to go! read more

I took my car here because of positive reviews I read of them. It had been experiencing some issues with cutting back and the check engine light was on. also there was water coming from under my dash in the passenger side. I asked for an oil chage while it was there. Firstly they told me that they could not fix my problem with the water coming from my dash. they said they needed to clean out the vent but couldnt get to it because it was at an angle and that the coat hanger couldnt get through. ok, coat hanger? isn't there another tool you can use for this that actually for this purpose??? ok so then they said they couldnt find a problem and they just lubed up one of my spark plugs. and told me that my light might come back on. Um, why did i bring it to you then!?! So basically i was charged 100 dollars for an oil change. The next week the check engine light is right back on and actually cuts off with me at a stop light. I tow it back there and they said it would cost 400 dollars to fix the problem. When i asked why this wasn't discovered the first time the woman at the desk gets very defensive and horrible rude! I will never take my vehicle here again! So angry! read more