Trevor is an excellent pest control person. He is patient and explains everything in Laymen's terms…read moreand shows the problem areas to the customer. Highly recommend.

The techs were fine and the service was fine. I paid extra to get extra treatments that were…read moreimportant to me (they didn't work). My real issue is the pestering to confirm appointments. As an adult, I keep track of my appointments and dont want to be infantilized. If you don't confirm an appointment by the time they want, they will cancel your slot and make you an 'anytime appointment'. I understand needing a schedule, but I really dont like threats. Additionally, they just didn't show up for an appointment they pestered me about and when i contacted them at 6pm, i got an 'oopsie' reply from a third party person who said i'd be contacted by the office. That was several months ago so.... All in all I just didn't appreciate how I was treated.

Had a raccoon bust into my attic by tearing open part of the eaves on my roof. After hearing it…read morecome and go for a few nights, I knew I had a problem. I reached out to Rodent Retreat specifically because they are a local veteran-owned business, not a franchise. The whole team was amazing. I was able to schedule an inspection right away, and the gentleman who came explained different options to humanely remove the raccoon and prevent any other critters (including field mice and roof rats) from getting to the house. Based on the services I selected, they came back several times to repair the eaves, seal up possible points of entry on the roof and around the foundation, set rodent traps in the attic and garage, and sanitize the attic. Everyone I dealt with was incredibly friendly and polite, communication was exceptional, and pricing is very reasonable, especially given the high quality of service. They really went above and beyond. I highly recommend Rodent Retreat!

No complaints about the service and promtness of response. My complain is we paid $2500 for a "full…read moreexclusion" and what turned out to be 2 squirrels. 1 year warranty only. We feel the amount should have been adjusted to the gravity of the situation in our the attic. We regret paying this much for just a couple of squirrels which, by the way, were not taken away as I had assumed, but only pushed out. They are still running around out backyard and we know it's only a matter of time before they will be back in the attic (or else they would not push for a warranty extension).

Great job and fixed my rat problem. They were always on time and did exactly as they said they…read morewould. Highly recommend.

Price is good for service provided. Rats are gone for now. They provided prompt efficient service…read moreand treatment.

While covering some attic access points, Joey's ladder slipped and damaged the fireplace vent. At…read morefirst he attempted repair but the replacement vent was the wrong size. He promised to get the correct replacement but never did and he refuses to respond to many texts. I am extremely disappointed in what I mistakenly thought was a professional technician but sadly I was mistaken. Tried several times but nothing. Avoid this person and his company at all costs.

Whew!!! Where should I begin...what a blessing...Thanks Joey for the quick response and…read moreupdates...he got me together at a reasonable price!!!!! I strongly recommend this company for any critter problems!

Had an excellent experience with Trapper Tom. Texted him…read moreabout capturing a squirrel trying to get in our roof and he was prompt with his response. We agreed on a price and scheduled a date/time. On the day of, he showed up early. After explaining the situation, he needed to get a ladder and did not take long to come back with one. He placed the squirrel trap with bait on the second floor in no time. The squirrel smelled the bait and triggered the door shut when it was on top of the cage. Texted Tom that the door was shut and he came out that same evening to reset the trap. Early next morning I texted Tom there was a squirrel in the cage, and he quickly responded that he would come over to it up. Trapper Tom is very personable and explains what he is doing and what will happen. This whole experience was stress free. I will definitely call on him if we need him.

Call tom for the cheapest and best animal skunk removal or anything! He was so nice. Guy doesn't…read morewear shoes either haha that's when you know he's legit

Caleb has done an excellent job of providing exclusion services and pest control services to our…read morehome. I'm glad I found a reliable company that goes above and beyond in customer service. I highly recommend them.

I am so appreciative of this business! I had problems with lovely cardinals constantly pecking on…read moremy back bathroom window, to the point I feared they would harm themselves. Then I had a long infestation of wasps inside my home - I escorted a dozen or two out a day. When Legacy came out, they gave a thorough analysis of my situation and recommended a plan to address these problems. A week later - not a single wasp in the house and the entire perimeter of my house has been sealed as a prevention to critters coming in. He was patient with me - I love critters - and helped me find ways to deter rather than kill the bugs as well as the birds. Thorough, attentive, and quickly resolved my months long issues with winged things.

Just before Thanksgiving, my aunt told me that a skunk was trapped behind her house. She could see…read moreit from afar but wasn't used to this particular creature being in the trap. She contacted a well-known nationwide chain to come out the day after Thanksgiving. But when the quote was $600, she said she would find an alternate option. I checked in with her after the holiday, and she was concerned because the skunk had been in there for a few days with no solution in sight. Although I was driving across four states at the time, I contacted DFW Wildlife Control, which was extremely swift to respond via text message and its quote was a fraction of the big chain's. The company was also kind enough to let me subsidize the cost to my aunt using a very convenient online pay system. For quick, humane service and results, I highly recommend this great company.

I called several exterminators, and they all wanted payment up front with no guarantee that they…read morewould locate and dispose of the dead animal in my attic. They said that if it is located in a remote area or behind the walls, they will not be able to extract it. I decided to call Dallas-Fort Worth Wildlife Control, and I spoke with Randall. He said he will do everything possible to locate and remove the dead animal. I asked him what made him so sure he could do it, and his reply was, "Over 20 years of experience, that's how." Randall showed up at the house, and I was not very impressed with him because he came in a t-shirt, shorts, and sneakers, and a white bucket. I asked him, "Don't you need more equipment?" he smiled and said, "This is it.". Within minutes, he located the source of the smell, and the dead possum was in my AC ducts. Any other company would have declared that they couldn't extract the dead animal and walked away. Randall and Dallas Fort Worth Wildlife Control are not like those other companies. This is where passion and over twenty years of experience kick in, and Randall demonstrated the know-how and get-it-done attitude. He improvised with coat hangers, and when that didn't work, he used a saw cutter and gained access to the air duct and successfully removed the dead possum. I highly recommend Randall for his dedication and commitment to seeing the job done. Don't waste your time wondering if those other companies can do the job , just call Randall at Dallas Fort Worth Wildlife Control and be assured a knowledgeable, passionate professional will try everything possible to help you.

Jason was quick to respond, friendly and professional. He evaluated the issue, proposed several…read moresolutions, quoted several plans of actions, and excecuted the one we picked.

Yeyo was very knowledgeable and did a great job on our project. He accomplished faster than we…read morecould have hoped. We are thankful for the work he did!

We didn't have a wildlife problem per se, but our CAT decided to take a vacation in our attic. We…read morecouldn't find him or get him to come out for almost two days. My husband and I were frantic. We tried everything. Coaxing him out with food & treats. All the usual stuff that typically works for our DOMESTICATED animal and NOTHING. We feared the worst since we could not get him to respond. We thought he was stressed, dehydrated and too weak to get himself out from wherever he was. After trying to seek help from our local animal control, vet AND fire department with no advice, we turned to AAAC. Christian was fantastic. He came out with his partner and was kind, patient, knowledgeable and very hardworking. He had a very calming presence which kept us from spiraling and assuming the worst. He communicated with us well (we were on vacation ourselves!) and kept us updated on all of the progress. They were also so sweet with our little kids who were at home. Christian and his partner were in our attic for approximately two and a half hours, crawling through insulation then ultimately used their thermal equipment to locate Mowgli. My husband and I genuinely felt like these guys were committed and went out of their way to help us in an emergency situation. We are so appreciative of them and will be recommending them to anyone who needs help with wildlife or domestic animal removal. Thank you Christian and team!

Christian was very quick on coming out to trap our raccoon. She was caught, and removed quickly…read more Affordable, quick service, and polite. Highly recommend.

This is a bit of a mixed review. In order to maintain their exclusion warranty you have to pay for…read morean annual inspection. We called them for an inspection after a roof repair a few years ago, and they came right out. We lost our contact and missed a couple of inspections. In June we heard a noise and called the office. We discussed the warranty issue, paid for the inspection, and they quickly sent out Raul to perform an inspection. During the inspection, Raul found a recurring problem area where the flashing pulled up at a roof return. He made the repair and set traps. Raul came out a few days later, and all was clear. Omega performs quality work and honors their warranty. I suggest that when you use them that you put an annual reminder in your calendar to schedule annual inspections.

Omega came out in 2019, completely cleaned out our attic, shored up access points, and did this all…read moreprofessionally and respectfully. Then today I needed them to honor their lifetime guarantee to check it again. Raul came out, promptly discovered areas that our roofing installation had unsealed, he got that fixed TODAY! What a great company! I recommend it highly! Thank you Raul and Omega!