Jermaine and the entire Alliance team did a great job on our car. I was kept up to date and sent photos every step of the way. I'd recommend Alliance to anyone who needs quality work in a fair time. read more

Very high quality shop and the highest quality shop for Teslas in the surrounding area I recommend working with Jermaine very up-front and helps you get the best possible price you absolutely need. 10 out of 5 stars if I could read more

Jermaine helped me fix my car after I got side swiped. He was professional and courteous, and remained in contact from start to finish with any updates. He went the extra mile to get me all original parts, and worked with my insurance to make it happen. My car looks brand new again. I wouldn't hesitate to recommend this shop. read more

Thankyou you guys for the help from my accident, 1st time in a accident, got a tow truck and everything appreciated.

My car was in a hit and run on New Year's Day while parked on the street. This car was a lease and I had turn it in by February, so I needed it repaired asap. I did my own research and found this place online. As soon as I requested an estimate, Michael responded with a time and date to meet at the shop. Went in the next day, early in the morning, I asked for Michael he was very gracious and sweet. I told him about my ordeal and also asked about a tiny dent that I needed repaired, as I needed to turn in the car soon. Michael said that he would take care of it along with the repair. I was then referred to Jermaine who would be assisting me through the process. Jermaine eventually would be the person I had to call 10 times to get updates, and he was VERY patient with me. The shop took care of everything that had to do with the insurance, money and blah blah, which I'm happy with because there's enough stresses in life. The only thing that I was a bit frustrated with was the handoff process. It felt rushed, and I wish there was a more detailed process on what they did. They also left the inside of my car a bit disorganized and mirrors and seats changed. Nothing drastic, and honestly not enough to take stars away, because at the end of the day, they dealt with the bigger picture. Anyways, choose them for any auto repair needs! It will be worth it. read more

After contacting Michael, on Sunday, responded to accommodate back on Monday. Nothing on Monday the whole day, I contacted back on Monday both yelp and the phone number on the owner info, NOTHING! They don't want to do business I guess... Update: 11.9 Michael get back to me and there is a misunderstanding. Will stop by the shop for a inspection. read more

Thank you for the outstanding job in repairing my car in a timely manner. I am very pleased with the quality of work as well as the excellent customer service from all staff. I really appreciate you going above and beyond to meet my insurance needs. I definitely recommend Alliance Auto Body! read more

This is by far the best auto body repair shop I have ever used.Germaine did an amazing job,Coordinating the repair work with the insurance company. They went out of their way to do the best possible job on my vehicle. Hopefully I will not need any more auto body repair work, but if I did, this would be the first place that I would go. I would highly recommend them Martin. read more

I had issue with my car so I sent message from yelp and got response very fast. So I brought my car and Jermaine helped me. Was bit aggressive at first as he is know what he was doing and helped me all the way through and assist me the best way to solve the problem. I really thanks him for his kindness and patience. read more

I got myself into a little situation when i scraped my bumper on the front left as I pulled into my garage. I have a brand new BMW X3 so I was expecting the repairs would be costly. I came into Alliance after a friend recommended and I couldn't be happier I did! From service, price and timeliness they did a phenomenal job in just 24hrs. Very impressed and highly recommend. Ask for Raymond! read more

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Trust the good reviews. If you're new to the auto body repair world, and regardless of whether you're paying out of pocket or through insurance for your repairs, their responsiveness, honesty, fair prices, follow-up, and repair turnaround will pleasantly surprise you. And if being heard, respected, and understood matters to you, Alliance manager Jermaine Campos is your guy. Again, trust the good reviews. He and the staff there should be inducted into the excellent customer service hall of fame. read more

Michael and team helped me take my 28 year old car through a time machine and bring it back to showroom quality. When I was looking around for a shop to do a full respray and trim, I needed a shop that can add value to my car and not butcher it. I'm very happy I went with Alliance, who ensured the use of genuine parts and OEM-spec process and quality. These folks are honest, professional, and passionate about cars, which was essential in accommodating my project and limitations. I highly recommend this shop to anyone and will be utilizing them for all my cars going forward. Thanks, Alliance! read more

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An unfortunate event that got solved hassle free. Someone tossed an electric scooter at my car over the night which dented and scratched my passenger door and shattered my window making the glass go everywhere in the car into all the ventilated leather seats. But fortunately I didn't have to shop around and spend much time looking for someone who can repair it and work with my insurance. Michael was amazing at setting the whole thing up from fixing my car to even helping me get the rental and having it complete before my rental expired. He went above and beyond to resolve my issue. read more

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This place is THE BEST! They could have easily taken advantage of my situation but instead they were honest and gave me a very fair quote and did amazing work. It's nearly impossible to find an honest body shop but this place is honest and does amazing work. Not only are their prices very fair and honest, their work is amazing and the shop is incredibly clean and well kept. You can usually tell if a mechanic or body shop is well run if tools are all over the place or the work areas are a mess. This place is super clean and every area is well maintained. I could tell they took pride in their work and the people that worked for them were happy and as a result did amazing work. This is the only body shop I am going to from now on. I really don't think you can go wrong bringing your car to this body shop. I keep my cars for a long time so I have dealt with a lot of body shops in the past and this is the first shop I really felt did a great job and was very fair. read more

Alliance Auto Body is honestly my go to shop, I recently got in an accident and Alliance had me taken care of in insane time! Huge shoutout to Mike over there, he really knows his stuff and cares about his clients as well as his work and his care really shows in the service and work they provide!! read more

After researching several shops, I decided on using Alliance to do some minor body work on my coveted 2003 Nissan 350z, which has been in my family for 17 years. As this car was meticulously maintained by my mother, I have always been very selective about whom I choose to work on it. From the beginning, I knew I had made the right decision in choosing this company. I walked in on a Saturday (without an appointment) to obtain an estimate. I spoke with Michael the manager, who was busy, but took the time to contact multiple sources and determine if they had (specialty) parts available for a reasonable price. A few days after agreeing to the price and beginning repairs, Michael contacted me and explained that he was actually able to perfectly repair vs replace one of the damaged parts on my vehicle; he stated that this would lead to a significant reduction in the estimated repair cost. Because I would not have had any idea that the part was repaired and not replaced, I believe this speaks directly to the integrity of this operation. My Z was completed on time. The work was exceptional and the price was what was agreed upon. When I came to pick up my vehicle, I received an overview of the work and had an opportunity to have all my questions answered. I am very appreciative of everything Alliance did for me. I would use them again in a minute. read more

I was involved in a rear end accident and found Alliance Auto Body on Yelp. From the first visit to the last, Alliance was with me every step of the way. Jermaine, was able to see me without an appointment as a walk-in and walked me through the process of the claim and what to expect with insurance. Throughout the repairs, Jermaine sent me progress pictures and called me with updates. The car looks brand new as if out of the dealer. I would highly recommend Alliance Auto Body to anyone in need of a body shop that offers quality and professionalism. read more

Thank you Alliance Auto Body for the great job on Baby! I was referred by my best friend and I saw all the great reviews on yelp so I knew I can trust them with fixing my baby. I met Michael and he explained to me what repairs would be necessary and the insurance process, which I'm so thankful for because I am new to this. I highly recommend this shop to anyone. They are awesome!! read more

Alliance Auto Body - Body Shops Near Me - Pasadena, California

So happy I found Alliance Auto Body. Got my mini's hood redone due to some sun-worn paint and a fat dent right on the top of it. Now it looks good as new out of the dealership. and Michael was so fair on the pricing I am truly grateful. Glad I found you. read more

Alliance Auto Body - 2006 Mini Cooper S Checkmate package. - Body Shops Near Me - Pasadena, California

I wish I could write a positive review as I was looking forward to having Alliance Auto Body repair my car smoothly. But the experience was far from positive. The company and its employees are myopic in trying to make a quick buck in the short term rather than building a trustworthy business through honest hard work. What are my reasons? 1. The repair estimate of $2K was way off from the actual repair cost that they sent to my insurance company of over $3.4k. They blamed it on "supplements" which are "common" in the industry. Jermaine gave me an estimate that "accidentally" didn't include a repair we discussed when I brought my car in person for the repair. Instead of owning up to this oversight, they blamed it on one time clips that they had to purchase. Then they blamed it on something else afterwards. Once you start lying to the customer, the trust is broken. When I asked to not proceed with any work on the car, they said I would have to pay $1600 just to get my car back without them having fixed my car. It feels like they know how to maximize the insurance proceeds for their own benefit and us insurance customers are all paying the extra insurance premiums due to companies like this. 2. They promised the car to me on a Friday and then call me Friday and blame the calibration person coming in late. They tell me my car will be ready on Monday, which then turned into Tuesday. They don't value their customer's time and will push you off and blame others. 3. They don't put plastic inside the car to PROTECT THE LEATHER SEAT from paint stains or other smudges. When I asked about the stains, they said it wasn't their fault again. I put in a lot of work to make sure my car is clean so I know if there are new black marks. When reviewing the Yelp reviews, it appears the current ownership is new and not all the reviews are from the current owner, Michael. So perhaps this is why I might have assumed I would have a positive experience. DO YOUR HOMEWORK EVERYONE. IF THEY GIVE YOU AN ESTIMATE, THEN KNOW IF MIGHT BE A SWITCH AND BAIT OR LOWBALL ESTIMATE! I guess the owner is not refuting the facts above about overcharging. Instead, he is choosing to call me names by calling me entitled which is illustrative of how he sees his client base. Yes he did provide me transportation which I asked for before as is customary in the body shop or car dealer industry. And yes he did polish my back of my car as this was also something they agreed to upfront. He's also saying I need guidance which is extremely rude and has nothing to do with the facts of the situation. And it's actually pretty easy to make me happy - just be honest and straightforward and do what you promise. read more

Unfortunately my BMW was recently rear ended so my insurance had sent me to one of their recommended shops. I wasn't a huge fan of the recommendation for many reasons so I went on Yelp and found Alliance Auto Body and saw that they do AMAZING work. After speaking with the owner, Michael he explained that although they are not contracted with my insurance company they do service any and all insurance claims and we're able to get me all OEM manufacturer parts. I took my car straight there and they took care of everything, literally everything.. I didn't have to speak with my insurance once. They kept me posted until my car was ready and all I can say is WOW it looked better than before the accident. I absolutely recommend this shop to anyone. Thank you so much guys! read more

Alliance Auto Body - Body Shops Near Me - Pasadena, California

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Jermaine and his crew have been professional since day one. I had to get my spoiler fixed from another body shop. They gave me a quote and I went ahead with them with no issues whatsoever. They are responsive and trustworthy. Will recommend them to anyone that needs any body work! read more

I've been here for three claims now and Jermaine does a wonderful job. This is the only auto body shop I can really trust. Jermaine not only handled the process of fixing my car, he also helped me get a rental and dealt with the insurance companies. I would recommend anyone to come here and get their car fixed. This body shop is reliable and Jermaine really goes the extra mile. read more

No one likes having to go get their car fixed. It is a reminder of a stressful moment, maybe you got in an accident, or took a turn too wide and scrapped your car, etc. More stressful though is the process of having to look for a place to get the car fixed. Finding the best price and the quality of work to match it becomes a game within itself. Luckily I stumbled on Alliance Auto Body shop when I needed a scratch buffed out and it really made the process a breeze. Before I even went to the location on Arroyo, I was able to have a detailed discussion with the owner Michael about the damage and what he believed it would take it have it fixed. After a few back and forth messages we decided on a time and I went in. Michael looked over the damage, gave me an estimate that was definitely fair for the job and that was it. Within a few hours the job was done and I was able to pick it up and see the pretty solid job his team had done. With its small business feel and great communication, Alliance has made that stressful searching for an auto body shop much easier. If you are a Pasadena resident and need a quick repair Alliance is definitely a solid choice. read more

Words can not express my grattitude. Huge thanks to Alliance Auto Body and Micheal for making this a seemless experience for me. From the moment I dropped off my car at the shop i was met with a proffesinal and kind matter, these guys really knew what they were doing. Micheal personally went out of his way to assure my ease and comfort in this process. One of the best shops in the Passadena area by far. read more

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A few months ago I had a "bumper thumper" on the freeway and damaged the front end of my pristine 1 year old car. I was a bit distraught wondering if I could find a reliable shop that could do a great job and bring my car back to its original condition. I eliminated from my list a couple of shops my wife and I had used in the Pasadena area over the years due to poor service, subpar work, or both :-( I decided to use Yelp which has proven handy to me in the past for service providers. Glad I did. Alliance Auto Body proved an excellent choice! The intake was quick and efficient. Throughout the process of fixing my car, my contact was Jermaine, who was always responsive and great at updating me with accurate time frames. The guy is like an air traffic controller: he's coordinating with my insurance, and the parts suppliers, and his shop workers, and always had time to take my calls. Plus he's dealing with all his other customers at the same time, but the communication with him was always consistent. I can say enough good things about his professionalism. A shout out to the staff answering the front desk phones; everyone was very courteous. Although it felt like a long time to complete, I feel the delays were on the side of my insurance (one week to approve a few hundred dollars of supplemental) and parts suppliers. (If you have never had to repair a car through insurance before, be prepared for the delays. This is true of all my previous experiences.) The end result. Most readers are waiting for this part: The body work and paint job were excellent! The bumper and trim were all replaced and aligned properly. The one section of the hood that was repainted was expertly blended in to the factory paint job. The work was even complemented by a someone I encountered weeks later who works with auto body paint, and that made me feel reassured because I don't have expertise in this area. A calibration specialist was brought in at the end to test all the systems in the front end that communicate with the car's computer (sensors, etc.) A nice extra bit of courtesy from Jermaine: he knew I was eventually taking my car to my regular clear wrap guy, so he left the hood emblem off in anticipation of that work. To sum up: Excellent body and paint work, and equally excellent communication and service. I am very happy with the results, and I highly recommend Alliance Auto Body. read more

My brand new Lexus was hit with freeway road debris, that left damage to my hood! I took my car to Alliance and you would never know that there was any damage... My car looks brand new again! They did excellent job and I totally recommend them! read more

Mike is the best. I strongly recommend this shop to ANYBODY!. They are contracted to you, not the insurance. They will absolutely fight for you. read more

Went here to get my car repaired through insurance when another driver changed into my lane. Ownership had changed since I last visited but quality has maybe even improved! Great attention to detail and they were very good about working w my insurance to do the best repair possible. read more

Alliance contacted me within a few hours of me posting this notice. They gave me the twenty dollar part I needed free of charge and offered to give me a gift card, which I declined. It was just one of those things that slipped through the cracks on a busy day. They asked me to delete my negative review but I feel like an update is more accurate. I will be returning next time I have an auto body issue. Great customer service. read more

Alliance Auto has completed three jobs for my 2017 Porsche Macan. The first two was repairs of minor body damage, and the third was installation of a hitch to support a bicycle rack. The inspections and estimation process were prompt and courteous, and the work was completed promptly and with high quality workmanship. It is not the cheapest shop in town, but worthwhile in my opinion for high quality customer service and workmanship. Highly recommended. read more

I went in for an estimate today for a large scratch on the side of my car. I wanted to fix the scratch only (I got quoted $200 from another place) and not the indentation (the other place quoted me $2,000 for this). Raymond, the manager, took a careful look at it and told me I could buy a couple items from Autozone to save a couple hundred bucks. Then he goes and gets the exact product from inside that he recommended, and he starts removing the scratch for me right then and there! I wanted to cry. After 2 minutes the scratch was almost completely gone. I tried to pay him $20 for his advice and for removing the scratch but he wouldn't take it. He just said they were there for the community -- I was touched that he would give me advice that would save ME a significant amount of money, even if it meant that it didn't provide HIM any business directly. And then he went the extra mile and removed the scratch himself for free-and I didn't even ask him to. Raymond, you made my day. Thank you so much for your kindness and generosity. I tend to dread going to get car repairs and estimates, and things like that, as I don't have much background knowledge in cars and am afraid of being taken advantage of. But you can trust Raymond to give you honest advice in your best interest. And then he goes the extra mile beyond that - no wonder they have so many good reviews. I forgot to mention that he also helped me back out of the driveway and check traffic for 2 minutes so I could exit safely. What service, above and beyond. Highly recommend. read more

When my CX-5 was rear-ended several weeks ago, I requested my insurance company that I can take my vehicle to Alliance as they did a great job repairing my wife's car when it was hit three years ago. Michael took care or right away when I got there. My CX-5 was repaired in two weeks though it was almost 10K worth of damage. The shop kept me updated on when they felt it would be ready. It looks brand new, they did a fantastic job. What would have been a stressful situation was made relatively stress free. You can't go wrong bringing your car here for repairs. read more

Germaine was a godsend, truly. Not only am I surprised with the end result of the body & paint work for my vehicle, but the customer service Alliance provides is more than exceptional. I had a really terrible experience with my own insurance company, but Germaine went above and beyond to help me get my vehicle back asap. He understood my frustration I had with my insurance adjuster who made it almost impossible for me to get my car back after it was already completed and ready for me to retrieve. He was diligent about helping me chase down my insurance contacts everyday (yeah, EVERYDAY) until we got things moving forward. Honestly Germaine's customer service and accountability/taking responsibility and charge to help me resolve my issue was what kept me calm and collected despite me having issues with my own insurance company. A big THANK YOU to Germaine and Alliance team for also giving me my vehicle back in tip top shape! I was surprised to see that they've deep cleaned my vehicle and made sure it was presented in the best way possible on pickup day. Couldn't be more grateful and happier with this team's service and overall high quality output. You won't be disappointed with Alliance's services! read more

They worked with my insurance to get the needed work done. My car looked like new after. My bf got his car repaired here a few years ago and loved the work they did. Hence, why I came here too. Keep it up. read more

Glad I came to Alliance. To start I was shopping around for the right collision shop and went to multiple different shops because I wanted my vehicle to be in good hands, but the reason I chose alliance was because how quick Jermaine was able to Identify the issues with my SUV that I knew already but most other collision shops couldn't identify as quick or completely missed. It took him less than 3 minutes to identify every single issue and to address my concerns. He assured me all my parts were going to be original and replaced. They replaced my Frame, muffler, bumper and countless other parts after a rear end accident and handled everything with the insurance for me. Overall Jermaine knows his stuff and was very professional and kept me updated. Alliance made my car look like it was band new again and even detailed it for me upon return. Definitely satisfied with the repair and the results. Michael the owner was also very welcoming and professional as well. I hope to never get into another collision again but if I do I'd definitely come back here. Alliance is getting a recommendation to anyone I know. read more

Alliance Auto Body - Bronco after repair. - Body Shops Near Me - Pasadena, California

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Thank you so much, Piotr, for helping me get my 2004 Lexus IS300 repaired! :) I really appreciated how thoughtful and personal the service from this shop was even though I didn't have an expensive or high-end car. They treated me so well, were honest and communicative, and my car's front end looks amazing! I like that they texted me pics of how the car was looking and of the insurance paperwork. I prefer text over calling any day! They replaced my 2004 car with OEM parts! Not aftermarket/pre-owned junk!! Howwwww!?? They also dealt directly with my insurance company (Allstate) so I didn't have to handle anything! Thank you again to Piotr and his wife. I appreciate you very much! :))) read more

I needed an estimate for some car repairs on my 2012 Mercedes . I got an estimate from Raymond while I was waiting and had my car repaired shortly thereafter. Great work, and great customer service; I highly recommend this place. I wouldn't hesitate to take my car there again. This place is much better than the Mercedes dealership that I have used in the past. read more

I had a great experience at Alliance Auto Body I definitely recommend these guys to anyone. I was looking for a shop that could take care of some repairs on my Corvette after I was involved in an accident. I met with Michael, the owner, he took care of my claim A to Z. Everything from calling the insurance company to getting me into a rental and of course the awesome repairs. It's like it never happened. Thank you Alliance Auto Body and Mike! read more

Alliance Auto Body - Body Shops Near Me - Pasadena, California

I can't say enough about this business. Even though I've had the worst luck with keeping my car intact, Alliance has made the process as smooth as possible each time. In particular, Jermaine was great at keeping me updated along the way, and made sure my car was returned to me looking as good as new! read more