Brought in my toyota rav4 for repairs to the bumper through my insurance company. Ron did a great job explaining the work required and all the parts that needed to be ordered. They arranged for rental car to pick me up from the shop when i dropped off the vehicle. Front office kept me informed by calling and texting me as to the progress. Once the work was complete, I picked up the car on the day they promised it would be ready... it was cleaned and washed inside and out. They did a great job on the repairs and the final paint, looks like new! Thanks Ron for a great job! read more

Pasadena Collision Center - Great job on the repairs, looks like new! - Body Shops Near Me - Pasadena, California

Jacob did great and went above and beyond. My car looks great! Would recommend. Nice team as well, Jennifer is cool too.

Just recently visited Pasadena Collision Center for the second time in on year because of an accident with my Tesla. The manager Jack and the estimator, Jacob have done an excellent job in showing exemplary workmanship in reproducing my Tesla Model 3. Their estimates are noteworthy and highly manageable, as they came to an agreement with my Tesla Insurance within a day. I highly recommend you routing all of your Tesla vehicles over to their shops location for any service or repair needs! I hope not to return, but in any accidental case, I will leave my Tesla there with assurance. 10 stars!!! read more

Pasadena Collision Center - Tesla Model 3 - Body Shops Near Me - Pasadena, California

I did not deal with them directly- they were certified to work on my car from Tesla. They took my car in three times and every time the car came back with more paint issues... the damage was so bad that my PPF (Paint Protection Film) company refused to PPF my entire car unless they fixed the paint first... this car was brand new. The accumulating paint damage was so bad that Tesla had to buy back my car. I'm sure they are nice people... but my experience with their work through Tesla (again as a third party) was very high stress and left me with shop-care PTSD. Maybe if you work directly with them they might provide better service or results... but my experience with them as a certified Tesla partner was high anxiety and horrible. I wish I had better things to share, unfortunately this was my experience. read more

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I wouldn't recommend this shop based on my experience. I was originally told my car would take three weeks, but it was finished earlier without proper communication, which complicated returning my rental. I also received a call saying my insurance wouldn't cover the full bumper and was asked if I wanted to pay $500 out of pocket to replace it. When I picked up my car, my belongings from the trunk had been tossed onto the back seat without care, and the car itself had several issues: electrical problems related to the repair area, a detached handle, and a side panel not properly reattached. To their credit, when I called about these problems, they did apologize and fixed everything the next day. However, the lack of professionalism, communication, and care with my vehicle left me disappointed. read more

Wow. Incredibly impressed by the professionalism, the efficiency, and the performance of Pasadena Collision Center. Over the holidays, they were able to handle my repair incredibly well, and ahead of schedule. Ron Geissler was great, from start to finish. The person who was primarily responsible for my repairs even came out to show his pride in his work, which I really appreciated. Could not recommend this Tesla-certified body shop more. Thanks so much for your work! read more

We just moved into the neighborhood and had an issue with our bumper and randomly selected this location and Jack was the person that helped my husband. We want to tell you how amazing and wonderful they were to us. He immediately told us what we needed to do he helped us. He told us to come back whenever we wanted to talk about customer service. We will be loyal to this person forever now moving forward thank you Jack. Thank you for helping us. Thank you for being honest. Thank you for knowing that. There are great honest body repair people, and mechanics out there. read more

The Pasadena Collision is the best repair shop San Gabriel Valley period. The service is top notch. Rene always kept me informed on the status my Tesla. On top of doing an excellent job on my car they even cleaned it before returning it back. If you want VIP service, I will always recommend Padadena Collision. You will be not be disappointed. read more

Thank you Pasadena Collision Center!! Returning customer 5 star experience every time! Excellent customer service all staff is amazing James was Great!! Always pick up my car and leave with a smile work was completed on my vehicle and getting into a super washed cleaned car made my day!! Highly recommended this place! My suburban looks fantastic!! read more

It took six weeks to get a minor scratch fixed and my car returned to me from this center.

I came in because my insurance sent me after a mild accident wherein I only had damage to my front driver side fender/bumper. There were, of course, other scratches and the like on my car, your usual wear and tear of a long-held vehicle, but the damage from where I was hit that the insurance was covering was isolated to the front. I was initially optimistic, through the estimate and dropping off of my car. Everyone was kind, straight-forward, and quick to answer the phone. Different employees each time, but I didn't think to be concerned. I wasn't thrilled with the turn around time, but I don't have the budget for this kind of work usually and so couldn't say if it was a long time or not. I received updates every few days, when my car would move from department to department. However, after conveying that I couldn't receive phone calls due to a lack of cell phone service and would need email updates instead, I received (much later, once back in a service area) a voicemail with a four day later completion date. I couldn't inquire as to why the date was later, as they had already closed. I called when they opened the next day; they were very apologetic about the phone-email mix-up, and I soon thereafter received an email saying my car would actually be ready that afternoon, when it was originally estimated. I was so, so excited to get my car back after a grueling experience with the rental car I was given, and so relieved to get my car back that day as anticipated and not another half week later. Upon picking up my car, I was only shown the front of my vehicle--which I thought was fine, that's all that they were supposed to have done. The work there was beautiful. I saw my car when I was walking up, and she looked great. The paperwork was still in process so I had to wait a few extra minutes, for which I was offered a Starbucks gift card, which was a lovely touch. I signed off on the paperwork and drove her down the street about a mile, parked, and walked around. My back bumper had multiple new white scratches, both in new places and over existing damage that I already acknowledged, and was no longer connected to the body of the car the same way. I returned, and after waiting around for them to track down who I needed to talk to, was told the scratches were all preexisting. Eventually they offered to buff them out a bit, but 15 minutes before they close for the weekend? I'd be out a car for longer, and I work weekends--who would cover that rental, assuming I'd have to leave my car once again? Frustrated and devastated and too stressed to negotiate all this as they closed up, I refused their service, returned their Starbucks gift card, and left. My car still drives, they did what they were supposed to to the front. I denied their offer to fix what they did because I can't help but feel like I was given the run-around multiple times in this process, and certainly don't feel any sense of trust. I hate that this was my experience and wish I could've gotten the treatment others seem to have had, even if I do have a sad older car. read more

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As a personal analyst and assistant to a very well-known VIP individual. I've come to expect complications when it comes to anything involving luxury vehicles, schedules, and high standards. But working with Pasadena Collision Center was refreshingly easy and genuinely impressive. My boss owns the newest Range Rover, and after a minor scrape (no, I won't say who was driving), she asked me to handle everything from the repair to the follow-up. I was fully prepared for delays, vague updates, and needing to constantly check in. Instead, the team at Pasadena Collision was organized, communicative, and completely professional from start to finish. When I came to pick up the car, I was blown away. The repair was flawless, the paint matched perfectly, and the car looked brand new. They even detailed the interior. No excuses, no surprises, just solid work done right the first time. On top of that, they were respectful of privacy and didn't make a big deal out of who the car belonged to, which I really appreciated. If you're looking for a place that knows how to handle high-end cars without the drama, Pasadena Collision Center is it. They made my job easier, and my boss was thrilled. That's a win in my book! read more

Definite 5 Stars. I'd give them 10 if I could. From the beginning when I brought the car in for the estimate and till the very end when I picked up my car, I was thoroughly impressed with the superb service. Lana took care of everything for me. Jennifer as well. They took care of all the insurance paperwork and made all the contact. I was amazed and really happy when they were able to accommodate me with a quick turnaround on the repair; knowing how tough my schedule is with patient care and how my days off and opportunity to pick up the car was a challenge. Thank you making this completed repair job work so well so seamlessly. read more

Got my Bronco repaired here and the staff were great! Friendly girls at the front desk and nice waiting area with snacks

Decided to try this place because they were a Tesla approved body shop. Wrong.... Felt funny from the first phone call not being able to even bring the car in for an estimate. Requested a bumper to be fixed or replaced and their inspection consisted of 6 pictures. Did not even inspect the vehicle for any other damage except for the visual inspection on the outside. When questioned about the parts being replaced & asking that if these parts do not fix the issues what is my warranty, their response was, "We cannot service your vehicle". To me that's a cause for concern. Overall a poor experience. Will take my business elsewhere. read more

Not many Tesla approved shops in the area so I stopped by this collision center and they guided me through the whole process. They even Ubered me to and from my house! read more

I took my vehicle to the Pasadena Collision Center, in city of Pasadena located at 640 N. Fair Oaks, Avenue where they performed an excellent job. I was struck by an SUV, necessitating the replacement of my door along with additional damage to the fender and mirror. They executed the repairs superbly, and the paint matches perfectly. The service was outstanding. Jack is an exceptional individual to collaborate with; he is very knowledgeable and experienced. I visited three other body shops but felt very comfortable with Jack. It is evident that he has been in this profession for a considerable time. You will be thoroughly pleased with the outcome--I will highly recommend this body shop to anyone who inquires. read more

They did a great job on my car. Process was simple. The people there were also very pleasant.

Quality service from Jenifer, Rene and Jack. They took care of me from the beginning til the very end. From the moment I brought my car in due to an accident, the team was constantly on the insurance to expedite my repairs. Rene would constantly give me updates on my car while Jenifer would call my insurance for updates on the adjuster and estimate. Would definitely come back here if i ever need repairs. read more

I've been coming to Pasadena Collision Center for collision-related and non-collision related repairs for about a year and a half now; Jack and his team have really taken great care of me and my car and always give really fair prices. Extremely professional staff and they do seem to care about their customers as people. Would absolutely recommend them. read more

Great body shop. I trust them with my Tesla cyber truck thank you for the great job. special thanks for Jack.

This is the only place that you should go to fix your Tesla, PERIOD!! Jack and his team are excellent!! The time they estimated was 3 weeks but finished in less than 2. Awesome!!! Rene updates you with everything they are doing, keeping the customer in the loop. Thank you guys for everything!! read more

When my car was hit I'd expected that it would be totaled. Pasadena Collision Center is not only a Tesla approved shop but also works with my insurance. Rene was communicative throughout the entire job, and they fixed my car in good time. They provided a great experience. read more

Jack is the best. He did a wonderful job fixing my car and helping me out with the insurance company. He even called to get me a car rental nearby, and the whole process was super easy. Great staff, too. I highly recommend this place for Tesla! read more

I had my car repaired recently at Pasadena Collision Center after a little fender bender. They were very professional, did outstanding work, and really communicated well with me during the process. I also asked them if they knew of anyone that they could do a detail there, while the car was in the shop. They recommended someone who is great and they took care of coordinating it for me. The car looks awesome and I really appreciated their good work and service. I would use them again without hesitation. read more

Made me feel comfortable as a woman, their communication was always amazing on keeping me up to date with my car. Left my car looking amazing! read more

Got a pretty good dent and scratch on my brand new car and was so upset. The dealer body shop quoted me something astronomical do I did my own research and got quotes from about 6 places in the Pasadena area via Yelp. Pasadena Collision center was one of the first people to give me a response via Yelp. I went in person to get quotes from 4 of the places and this was not only the least expensive by a long shot but also seemed to be the most efficient, honest, and straightforward. They got it done in less than 3 days and it looks perfect! The final price was very close to the estimate. Nice employees. They were celebrating a birthday with cake when I popped in the first time and I thought that was really sweet. Highly recommend. I'll be using them again. read more

Do not bring your car here! I chose this location for my repairs and they performed low quality services on my car. The damage to my car was on the back door on the drivers side and the rear bumper. Apart from not updating me on the status of the car, they gave it back to me with so many issues. They left paint on the inside of the car on the weather strip, failed to glue the weather strip correctly, left paint on the inside door panel, didn't put both the passenger and driver door panel on correctly (there were huge gaps in both doors), my car did not lock properly(alarm would go off every time I opened my car), the bumper was not flush with the vehicle, and there were a lot of other electrical issues with it. Presently, there is a crack in the rear bumper, and more damage under the bumper because of their work. They did not take any ownership of their mistakes, so I won't be able to trust, nor recommend their business. I thought I'd be able to trust them as I saw German cars and teslas in their lot but I was proved wrong. Please take your car elsewhere!! read more

Great customer service! Took my Tahoe to Pasadena Collision Center after someone back into it. They were very professional since the moment I walked in, explained the whole process and time frame for the repair. And I was not disappointed by the quality of their work! Thanks to the Pasadena Collision team my tahoe looks just like the day I bought it. Highly recommend Pasadena Collision Center!! read more

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Tesla model y paint job repair, very fast turn around time was about 1 day, great service thank you Jack

It took four days to get an estimate to fix two small dents on my bumper. The first day I went in they told me to come back when a certain person was there. When I came back the next day as instructed to do that person wasn't there so someone took pictures of the damage and told me they would get back to me with the estimate. They did not get back to me in a timely manner. I felt I had to call them to remind them that I was still waiting on an estimate. They eventually emailed me an estimate. This whole experience came off as if they didn't care to bother themselves with my business or were too busy to. A few months later when I had significant damage to my Tesla after an accident I went with another Tesla-approved shop in the area. read more

The workmanship was excellent. They had to replace a door and do repairs on the balance of the entire right side. Rene was very helpful to me explaining what they had done. Customer services was excellent - from estimator Lana to Annie the office manager. I highly recommend them. read more

I needed to install a diffuser on my '22 BMW m340i and I found Pasadena Collision Center. They finished the install job very quickly and did their due diligence to make sure every centimeter lined up perfectly. The car looked fantastic. Very friendly and knowledgeable staff. Would strongly recommend them to anyone needing advice or auto services!!!! read more

i got rear ended, this place was covered by the insurance which is how i found them. when i came to pick up the car after they replaced the bumper, i noticed two new dents towards the front side of the car, top of the door frame. they tried to blame them on the tow truck worker. i had pictures of my entire car after the accident and it was clear that those dents weren't there. they said that they had photos and i asked them to show me the photos of the car when it arrived to so i could see that it arrived with the dents. they went to the back, came back without photos and said they would fix the dents... i wonder why they decided to do that? there was a piece of my bumper that was on back order and they said they would let me know when it arrived. it's a small piece and not that important, but they never called and i've called twice and the front desk said they would ask and get back to me. still haven't heard back and it's been about two months. just didn't seem to care for me or my car. read more

I took my Tesla in to these guys after an accident, the whole staff is delightful. They made everything easy and went over any questions I had. I can't recommend this shop enough! read more

My first time dealing with Pasadena collision went so smoothly! I didn't have any problems, all the employees was very helpful! Ani Pananian she was so wonderful very helpful also kind and funny! They was very updated about the tracking. And it was scheduled perfectly. read more

They don't take anything earlier than 2015 so if your car is even slightly "old" don't bother with this shop.

Bad vibes since the beginning. Went to pick up my car. Bumper was off and the owner tried to tell me that's how it is ? Yet took my car to the back to get it fixed. Wasn't even informed what they did to my car. Regret going there but the other repair place on walnut doesn't work on teslas. Take your service somewhere else. read more

Woman owned business, so clean, so professional I highly recommend!!! They fixed my car perfectly and there was zero hassle.

I want to recommend this excellent business. I took my car in for a repair, and the body work they did was top of the line. Not only that, they took the time to repair a hood latch that wasn't working, and didn't charge me for it. The car was immaculate when I picked it up, and the car was ready a full day early. They kept in touch with me throughout the process, to let me know what they were doing and when. I really could not be happier with the service they provided. read more