Absolutely bottom of the barrel service. Ive called six different numbers, finally got to a real person and instead of helping me i got told "we're only open Monday-Friday" IM TRYING TO FIND AN URGENT CARE THAT TAKES YOUR INSURANCE. Apparently Alliance Medical thinks people cant get hurt over the weekend read more

2 stars? BALDERDASH. Alliance Medical Center may not have a big building, but the service and care are exceptional. I am a retired IT executive. Due to a series of life events beyond my control, my family and I were with Partnership Healthplan and we chose Alliance Medical Center as our primary care. We have been patients now for several years. I was with Kaiser for two decades. Nothing good came from that. I paid the premiums for my last company for many years, the bills went up, healthcare outcomes stayed the same 50/50. With Alliance Medical Center's care my entire family is thriving. We have taken advantage of the services provided for Dental, Mental Health, Medical Clinic and Pharmacy. We have always been treated with respect, concern and more dignity than I ever was as a full-pay customer with Kaiser. Our lives are fundamentally better because so many people are willing to work in the community clinic model. I am so grateful for the positive lifestyle support, health services and relationship that AMC strives to provide every day. I have had the "best" insurance and I would never willingly move away, even as our options have increased in providers. Thank you to the medical, mental, dental and support staff and service agents at Alliance Medical - I finally know what it's like to be more than a copay and a policy holder number. read more

Avoid this organization. The front office and phone service are uninformed and unprofessional. They are easily confused by insurance issues and claim they no longer take HMOs in order to purge patients. If you see a doctor through them using an HMO, this can happen to you at any time. We spent ten months struggling to get appointments, being told that we were covered when making the appointment, but canceled on the day before the appointment. Be wary. read more

No physical exams. One doctor who actually saw me in person (most are by phone) said, "Well but do you feel ok?" They basically just order tests based on what you say your symptoms are, which makes you your own doctor. Do you have an MD? Did you go to medical school? Do you see why this is probably not a good idea? Basic tests don't always pick up anomalies. Patients might not know to look for swollen lymph nodes or that weird rash on their back that they though was a bug bite. Very hands off. Dangerous. Go elsewhere if you possibly can. read more

the worst 1 star is too much for this clinic in dealing with the many and varied problems with the front office staff and doctors...more specifically these are the problems i experienced i wouldn't ever go here: 1. blood test order name filled out incorrectly, couldn't get the test at my blood test appointment, 1/2 day wasted 2. waiting forever in the office to get my name changed on the new blood test order 3. doctor physical exam is not exam at all, there is nothing checked just ask questions, fill out the questionaires and order blood test 4. after blood test phone interview is setup, receptionist calls at appointment time to say doctor is late will call in 1/2 hour, doctor never calls, i call and can't find out anything from the receptionist, nobody ever calls read more

I went for a appointment and if the provider is running late you should be advised. I waited over a hour and still no doctor I had to leave because my daughter felt so sick read more

We love Alliance and our doctor's but their phone answering if AWFUL! 90% of the time we end up going to urgent care because I can not get through to make appointments! We have been going there for years and they used to answer better but it has just got so bad! I will wait on hold for 20 minutes only to be told to leave a message and they have NEVER actually called me back! Please change your phone answering service! read more

If I could I would rate this place a 0 stars! Literally made me wait for more then an hour. After I asked why so long they tired telling me my appointment was at 1:40 instead of 1:00 even though I had a voicemail and a appointment card that said 1:00 and guess what else they didn't even call me in at 1:40 It's already 230 and nothing! read more

Cured me on pneumonia without insurance for under fifty dollars twice. In this country i dont know what else you could ask for.

I would rather give this place 0 stars. I should have made formal complaint sooner but I did not. The incident took place June 2018 at the Healdsburg CA clinic . I was feeling very ill , major migraine type headache , sweats and even losing consciousness at times. I had went to urgent care 2 days prior and they told me if my symptoms persisted go to my doctor. So I did , they took my blood pressure and was extremely low. Mind you I'm a 29-year-old female at the time and not overweight or anything and my blood pressure was somewhere over 88/54 or something like that. They took it two more times to make sure it was not a mistake. Anyway I'm on the observation table shaking and obviously not doing well. The doctor maybe gave me 5 minutes and told me if my symptoms persisted for the next 2 days I should go to the ER and so he sent me home. Well by the next morning I was coughing up blood and my organs stArted shutting down. I went to sutter where I was admitted into the ICU for a week and then into the cardiac unit for an additional 6 weeks. I had a major infection where my body went septic. I had a pulmonary embolism and my right lung collapsed and filled with blood. My point being for making this post is the lack of care that I received. There was obviously something very wrong with me when I went in and they didn't even bother to order blood tests or anything. The Dr gave me a shot of ibuprofen in my ass and told me to go home. I literally almost died. And to this day I'm still suffering, I have major heart issues and am on 2 different lasix , my tricuspid valve is destroyed and I will need valve replacement surgery in this sometime near future because the infection spread to my heart. I was told if I didn't make it to the ER I would have been found dead no doubt about it . So What's terrifying is that we go to doctors to get advice and HEALTHCARE . We are putting all of our trust in these people to make sure they have your best interest in mind. It is proof that this facility not only gives a shit about money , but their doctors are overworked and over booked. They had been at least 30 people in the waiting room when I got seen. Complete bullshit. You must be your own advocate. If your feeling I'll, do not take no for an answer! read more

In regards to a one Dr Chibras. He is known by the state to falsify lab reports, treat patients in a non-compassionate way and bully his staff. When confronted, he denies all questions asked about his questionable treatments. Please, see this doctor at your own risk and if you don't have anything seriously wrong with your person. One final note, you are ENTITLED to GOOD and HUMANE treatment from your doctor, make sure you hold them to the high standards that they should be held at !!!!! read more

This review is for the windsor office, specifically yesenia who works helping people get covered california. My first call for help was Dec 18, i received a VM back that day. Since then I have called her back 3x (12/20, 1/10,1/14) and left VMs to try to schedule and have not received a single call back. Its been a month! No worries because I did it myself! However, I wonder what happens with the people who cant do it themselves and cant get this girl to call them back??? read more

I have had quite a few doctors since i first injured my back and knees 12 years ago but as of 2 months ago i have found the best Doctors around... they care and really try to help you, they don't treat you like a number or like cattle or like nothing more than pay check.... you are treated like a human being and that my friends is refreshing... since i have been seeing the Doctors there my pain has gone down considerably..... i do recommend them for any one. If you live in Santa Rosa is about 15 miles away but so worth it... read more

I got a referral to Alliance for chiropractic care and at the time, my need was somewhat urgent. I left 3 messages and NEVER got a call back from the Windsor or Healdsburg offices. I was next in their phone hold queue 3x and then was switched to voicemail after 3 holds of about 5-8 minutes. While on hold, I read many Yelp reviews. The reviews were so bad, that I went to a chiropractor a friend had recommended and I paid out of pocket, rather than going through Alliance, where my co-pay would have been next to nothing. Their business practices seem very questionable - after reading all the reviews. Glad I did not get a call back. read more

Just to prepare people we came in around 2 o'clock for a 3 o'clock dentist appointment was told to show up at 2:30 to do paperwork sat there for 2 hours till 4:20 when we decided to leave without an exam because 3:30 and four o'clock appointments we're being pulled into the back before.us they said the dentist is running behind a little but if their running behind then why are newcomers coming in filling out paperwork at 3:45 and getting called in before us.when we showed up an hour before out appointment to make sure there was plenty of time to fill and process our paperwork cause we were also newcomers read more

Worst place to ever encounter. Overworked staff. People forget about you and things get lost all the time. The people are inexperienced and the management is terrible. People wait hours for their appointments. The provider are the only thing that makes sense there. The place has so much potential, but people are so unhappy working there that it shows when they room the patient. Such a sad place to be. read more

The worst level of care I have ever been through. I have received better level of care in a rural part of Mexico 15 years ago.

Negative stars if I could. Their professionalism is seriously lacking. I'm actually embarrassed to come here for my regular doctor. Switching to a better provider. I always set an appointment time only to wait an extra 30-60 minutes to actually go into the room AND THEN wait another 15-30 minutes to see the dr. But don't worry I have all the time in the world to wait. NOT. Get your sh*t together alliance! You're a medical office for god sakes. And get better receptionists. That are nice to everyone. And also, it's super unprofessional for them to constantly be chatting with one another instead of making the line shorter of people waiting to speak to them only to be sassed once you reach them. Here's to waiting TWO hours for my appointment that gives me 5 min with my doctor. read more

Under the care of Alliance, I lost employment. At my last appointment here, I was prevented from exiting multiple times when I stood to leave upon disagreeing with a provider and her becoming aggressive, upset that I would not agree with her and frustrated that I needed frequent medical treatment. She told me what an immense burden and cost I was to the medical system, left things out of my medical record and included false examinations or symptoms which had never occurred and were made up. I was a patient from 2016 until 2018 primarily under the care of nurse practitioners. At one point, my care was transferred to the boss Dr. Gonzalez due to one of their frustrations with me and my care looked hopeful, but Gonzalez left. Then I had good care under Dr. Benn, but after she left the remaining provider available to me was aggressive and insulting. The bad providers here caused me to endure medical conditions longer than necessary due to both lack of knowledge and refusal to acknowledge and treat various problems. There are many referrals which should've been made for me much sooner or were never made at all, and basic diagnoses such as sinus infection missed by one provider for an extended time then immediately realized by another. Some of these people have no idea what they're doing and their egos are harmful to their patients. I also had many experiences where referrals were mishandled, getting lost or not sent for extended time periods. My medical record was not correct under the care of at least 50% of the doctors I saw here which has effected me over a year after leaving. This is not a good practice for someone who needs quality continued care. I've been offered treatments that never ended up happening, and pressured into treatments I refused, was not seeking or had not previously worked. I was severely neglected, harassed, manipulated and pressured here. No one should ever go through this because they need medical help. I'm extremely thankful for the various doctors I saw here along the way who made a small difference in my time with them to help me avoid complete catastrophe. Please remember to ask for another doctor when you're mistreated and to file complaints. read more

It's a busy place, but the staff is friendly, efficient, helpful and organized. They always have a smile on their faces! Dr. Lepley is very kind and respectful. I'm very impressed and I'm glad I chose Alliance. read more