Great service! Fast and efficient. They are all so nice snd professional make buying a car so…read moreeasy. Would highly recommend

PLEASE don't buy a car from l&s automotive. I bought a car from them which I had for 2yrs. Since I…read morebought the car I replace the timing chain, back struts, ac motor and water pump. The warranty they said would cover these part (gold standard warranty) did not cover anything. This place is a professional lemon sellers.. i should have known that while I was buying a car the person had just drove off the lot with the car that he just bought and 20 min later it came back on a tow truck. Do yourself a favor and don't buy a car from these ppl.. their all scam artists.. all the cars they get are demonstrating salvaged cars.. they are liars and definitely not trustworthy.. if you do buy a car take it to another automotive shop and have them run a diagnostic test on the car..DONT TAKE THEIR WORD FOR ANYTHING..

Absolutely amazing service this is now my second time here I've gone to Volkswagen Valenti in…read moreWatertown which is absolutely horrible and offer nothing but crap customer service, I come here and I'm explained everything like I'm a person not a girl with a car who they are tryna get over on they are transparent as heck and honest ! so this will be my new dealership to get service or anything done car wise truly amazing service Dylan is awesome super transparent in the service department And Josh best sales man if you are looking to get into a new vehicles he's definitely the guy !! Love love the customer service here !!

Purchased a new 2026 gti. Naomi, the sales consultant was incredible. She found the exact car I…read morewanted and kept me well informed. I wasn't the easiest customer by far, but they treated me fairly and were very courteous. Will buy my next car from them.

Let me start by saying I have bought 3 Volvos over the last 15 or so years from Gengras and always…read morehad my cars serviced by them. I will never return! Bought my last XC90 used from them, got 2 key fobs with the car. Within 6 months one of the fobs needed a new battery. Having changed my own fob batteries for the last 15 years, I opened it up and replaced the battery. A tiny (and I mean minuscule) piece of cheap plastic fell off that was tasked with holding the battery in a precise location inside the fob, rendering it useless! I used the second fob until it was time for service and then brought in the non-working one to them to look at. I was told it would be over $700 for a new one! The computer part of the fob was perfect-only a tiny piece of plastic to seat the battery was missing. Nope-need a whole new one! I spoke with the service manager, Peter, explaining what had happened, no deal. $700 for a new one. I explained that I have changed the fob batteries for years in my prior cars with no issue and was told that perhaps I should have called the service department to do it for me. I found that to be incredibly condescending. I asked them if they checked the fobs for issues prior to reselling a used car and was told that's not part of the pre-certified process. So no idea if the plastic was already cracked prior to my opening it. I suggested that they replace the fob for free, due to the issue and no guarantee the plastic wasn't cracked when I received it. After much back and forth, and a promise from Peter for a prompt return call, I had to call him back a week and a half AFTER he promised to call. Eventually Peter dropped the replacement fob cost to $375. I refused. I went to Mitchell Volvo and they were able to fix it no charge. After 15 years-Gengras has lost all of my business. I will buy my cars from Mitchell Volvo and I suggest others do the same.

I leased a XC60. Once I got home, I noticed many interior issues with the design. The seat…read moreadjustment is limited. The computer screen is user distracting. Having to use the computer to control common tasks is dangerous. There's a real safety issue. The car manual on the computer is incomplete. There is no AM radio. Downloading an app is the fix. There are too many things to fix. The technology isn't convenient. The Volvo app is archaic. The dealership does not stand behind its love it or return it policy. The three day return policy was not honored. I called 18 hours after the purchase. I didn't get a return call. I reached out to the sales manager who would not honor the policy he states on the website. I was well within the return policy and he refused. I would strongly advise avoiding this dealership based on my experience. As for the dealership advancing a response to this review, please don't. The dealership's canned response cannot negate the reality of my experience.

I highly recommend this dealership, I bought a 2007 BMW 335I convertible from them. The deal was…read morequick and easy and they waited for me to allocate all my funds without holding a security deposit. And whenever I bring the car in for Service, they fix it right the first time every time. Their team of technicians are very talented and have quick turnaround times. This was my first time buying a car from a dealership, but I know I will be going back to them for my next one.

got my car from them on 4/24/26 come to find out im missing almost half of my audio system and…read moretheyre trying to charge me for it

We know, we know. It's a car dealership and how good can they be anyway? And yeah, not every trip…read morehere has been a winner. But in fact over the last couple of years we've taken our Ford truck in for servicing on several occasions and had good experiences without exception. The work we wanted was done quickly and correctly, apparently, and when the mechanics have suggested a specific repair, we've followed their advice to good benefit. The pricing for most recurring work is fair, and the end result has been very positive for us. We've not bought a vehicle here so we can't comment on the sale department, good or bad.

We bought a truck yesterday and had a first class experience . Totally knowledgeable , respectful…read more,easy no hard sell. Gabe and Brandon were great and nice to work with. Thank you highly recommend Jane New Fairfield

I often hear people say they wish they had a car mechanic they can trust. Well the guys at United…read moreAuto are the most trustworthy folks you could find! I purchased my car from them, and have been taking my car to them for years, both under the previous ownership of the Longo's, and under their current ownership, and both have always given exceptional customer service. I don't know of any other car places that give you a ride to work while your car is being repaired. If your car needs a repair, but it can wait, they won't rush you to get it done right away. They genuinely care about your safety in your vehicle. They can also get work done for you much cheaper than other mechanics! They are so accommodating. Even though I no longer work in Waterbury, I will still drive the distance to take my car there. Thank-you all! Bobby, Gary, Dave and everyone else -you're the best! :)

I travel 30 minutes one way (60 minutes) just to bring my vehicle into United Auto Sales & Service…read moreon 219 Congress Ave. in Waterbury, Ct. I am so grateful to have found such reliable, professional and honest mechanics. On top of these incredible traits, they perform the utmost highest quality of work on my vehicle. Their prices are the impossible to beat and is the cherry on top. I bought a car from someone who told me he had always used this place for any work he had ever had to have done on the car I bought from him. He told me to ask for Charlie. That there is no place better, period. I took my 2008 Lincoln MKZ to them in the summer of 2020 for the first time and I was blown away with the way they eased my concerns about my car. They called me every step of the way. They took the time to explain what they found was the problem, then took more time to properly explain exactly what that problem means and then called me first to ask me if I was ok with them going forward to do the work. They went above and beyond to alleviate any stress I was feeling which made all the difference in the world. Before I found Charlie and Bob, my other experiences with mechanics were always very stressful with no communication and I know now after using United Auto that I don't have to worry about any of that anymore. I trust them every step of the way 100%. I trust their whole process and believe with all my heart that they truly look out for their customers. That they value and respect everyone of us and that they take great pride in their work. I have found my mechanics that I will use for the rest of my life. I would never take the chance of ever bringing my vehicle to anyone else but United Auto Sales and Service. I have this overall sense of relief now as well. I know when I drop my car off that it will be an honest assessment that is extremely thorough and that when I pick my car up that it has been worked on by the best in the business. I always have a smile on my face when I first get into my car and start to drive home. I am never disappointed, never. I highly recommend this place for any and everybody out there who are looking for mechanics you can trust, who are courteous, extremely knowledgeable, who take great pride in their work and who perform the absolute best quality of work in the business. There is nobody else and as far as I am concerned, just United auto Sales & Service. I have no idea why my profile says I am from San Francisco, California. Lol.