Well I am going with five stars here for the sales department. Don't know why a few others had…read moreproblems. I did have a couple hiccups but vigilance and knowing what you want go a long way. Persistence in negotiations helped. Salesmen were knowledgeable in the vehicle and accommodating to all my questions. Patience with the customer is a good trait to have for repeat business. Finance part went smoothly, a quicker and easier than I expected, and my terms were better than the bank had given me. Although you can't beat zero percent.

Dealership rating: After visiting 10 different dealerships…read morein CT from Toyota to Mazda to BMW etc., the sales team was by far the most honest and hardest working of the lot. Every car dealer will make money, but this dealership will work with you.

I love this dealership! I have purchased the last 3 of my vehicles here and this is the only shop…read moreI use for my personal vehicles and family as well. The sales people are amazing & the Finance Manager Liza is the best there is. The mechanics and service department top notch.

Yesterday, today and tomorrow…read more I have been a semi regular customer at their service department for a decade because the owner has been able to balance quality service with reasonable pricing. That is no longer the case as I recently discovered. Yesterday (Feb, 2024) at Star Auto it cost me $39.99 for a regular oil change. Today (July, 2024) I went to Pep Boys and it cost $35.99. Tomorrow if you go to Star Auto expect to pay $82 plus taxes and fees per a sign posted in their service department. Yesterday (Sept, 2023) the cost of tire rotation at Star Auto was $19. Today I had my tires rotated at Star Auto at a cost of $32.55. Tomorrow I will be heading to Pep Boys where there is no charge. Yesterday (Sept 2023) my wife had a synthetic oil change at Star Auto for $89.95. Today (July, 2024) my wife had a synthetic oil change for $78.68 including taxes at Pep Boys. Tomorrow if you go for a synthetic oil change at Star Auto expect to pay $115 plus taxes per a sign posted in the service department.

I just purchased a new truck from Josh and all of the friendly people at Robert's. My search for a…read moretruck consisted of many dealerships, and i eventually went to Robert's on the recommendation of a coworker. I inquired about the truck online, and all of the negotiating was done via email. Josh was transparent, honest, and extremely helpful in every single aspect of the process. I am personally a numbers/breakdown guy, and he consistently broke down the new deal each time we agreed on something. When I drove there for a test drive, they treated me and my family with the utmost kindness and respect. NEVER did I feel any pressure from them to make the deal happen. They simply gave me the numbers, broke everything down, gave me an honest and competitive offer on my trade-in, and ultimately got the sale. I can only speak of the sales department, but if you are in the market for a vehicle, I would HIGHLY recommend Robert's. Absolutely wonderful people!!

My first Toyota Matrix was purchased from Josh @ Roberts Chrysler/Dodge Ram....The best car I ever…read morehad....and I've been stuck on Toyota ever since ! Josh Gregoire was great to work with and I had no issues with that 2005 Matrix in APX 2012..

Wasn't out be like everybody said I recently brought a car service was beautiful felt welcome didnt…read moregive me no run around Esther the manager is the shit love them you call for service they have you come same day look over everything give you print out I will recommend this place for a car nothing bad about this place

Predatory dealership. Sells lemons to desperate people. Have them enter into contracts with terms…read morethat they cannot meet. Refuses to fix existing mechanical issues. Not a real service department. No one there can fix anything. Charges nearly $5,000 over the blue book value. Customer service was non-existent after the sale. They've been sued multiple times and recently had to pay a $1.5 million dollar judgment to MA for its predatory practices.

Characteristics of the Sales Consultant we dealt with and the service he provided for usto get a…read more2017 Honda Ridgeline. Remembered our names. Asked the right questions to help us in our selection. Listened to us, twice as much as he talked. Didn't disparage other dealers. Wasn't pushy. Made eye contact during all engagements. Avoided puffery and untrustworthy language. Never let us get bored during wait times. Consistent and reliable follow up. His was the last face we saw upon our departure see. He discussed price last was the last face we saw upon our departure. Thank you Khaled Elmorsy and thank you Executive Honda

My experience with Executive Honda was really disappointing…read more I called to inquire about a specific vehicle listed on their website. The sales associate (Amber) was nice & forthrite, confirming the vehicle was available & answering all of my questions. The interaction left me feeling positive about this dealership, so I requested an appointment to see that specific car. They confirmed my appointment via text multiple times. The morning of the appointment (that's today!) I decided to text that same number to confirm that the vehicle was still there, as the drive to this dealership is almost 2 hours from my home. They responded & told me that the vehicle was sold, but I should take a look at their other options & let them know which I was interested in so they could have them ready for my appointment. I never showed any interest in their other vehicles. I was very clear that there was one single car I wanted to see, & so that's the car I made an appointment to see. They sold the car & were never going to tell me. They were going to let me drive 2 hours one way to find out the car was gone. That's a really dodgy business practice. Not only will I not be buying a vehicle from a dealership willing to waste my time like this, I'll definitely be advising other people to stay away as well. Amber was a good sales associate & I wish she worked elsewhere.

Smart Buy Auto Sales truly stands out as one of the best dealerships around for repairs, rentals,…read moreand used car sales. I recently brought my vehicle in after it was side-swiped, and Mike and his team did an incredible job. When they finished, my car looked as good as new--like the accident never even happened. Their professionalism, attention to detail, and quality workmanship really impressed me. Thank you, Mike and your entire team, for such outstanding service!

A big thank you to Joe and Mark! I got a beautiful car with low mileage - and I was able to afford…read moreit! Highly recommend!

I wasn't sure that I even wanted to buy a new car so I went into the dealership to just look. Bruce…read moreshowed me several models and took the time to let me test drive each of them. After patiently going over the numbers with me and giving me a great deal for my trade we settled upon a Tiguan SE. Great car, great customer service and just super friendly staff. I was introduced to everyone from the GM Adam to the service and parts guys. Cannot recommend this dealership enough. If you are looking but not sure do yourself a favor and stop in to Harte VW.

I would highly recommend Harte VW to anyone looking for a vehicle. I had a very positive trade…read morein/purchase experience with Harte VW and all of their staff. I walked in and was immediately greeted by Bruce Williams, he was very friendly and helped me find an available sales associate as he was actively working with customers. I worked with Naomi Terjek. Naomi was also very friendly and my interactions with her immediately felt honest and genuine. She showed me the car I was interested in and answered all of my many question. A pleasure to work with. When I had questions about car values, Chris Brunner (sales manager) was quick to come talk to me face to face and had an understanding and polite way about him. I've never had the experience of direct interface, or positive communication with a sales manager before so this was very refreshing. Finally, Jeff Campaniolo (business manager) was one of the friendliest people I've met in this industry -- he was incredibly helpful, very knowledgeable and honest. The staff all really did their best to make this a positive experience and it shows. They were willing to work with me, answer all of my questions and were never once rude or pushy. I highly recommend this dealer from my experience and would return in the future when it comes time to replace my new car. Thanks to everyone!

Here for emission testing . There is no line. The proprietor is courteous, the service is quick and…read morethe waiting room nice and warm and old fashioned.

GO SOMEWHERE ELSE! Bought a 2010 f250, was told it was rust…read morefree then months after the bed rails started falling apart. The bed is starting to almost collapse. On top of that the exhaust manifolds are leaking. I brought it back and they claimed they re torqued but it didn't fix anything and since then they've been ignoring me. Also the speaker went out and they said they would call back when the new one comes in, which after 6 months i've never heard back. Also the floor board has a hole in it and they did nothing about it. I literally got scammed on this truck it's my biggest financial mistake I ever made and I would never buy anything again from them. I'm not the one to leave comments but I really don't want someone ending up in the spot i'm in. So please do your self a favor and don't deal business with these jerks. I'm 19 so they probably figured they could take advantage of me. They didnt help fix a thing!!! oh and also when I changed the headlights the whole supports were rotted and missing. Like you can't make this stuff up it just keeps getting worse and worse. I work hard for my money and the fact I payed all this money for something that's not even worth close to what I payed is ridiculous.

The deal is not the deal. Great guys! Loved the sales guy, business manager and finance manager…read more What they are directed to do is not entirely kosher. fast and lose with the paperwork. no I don't want the ceramic and interior package - it shows up in the final deal - Oh but you signed off on it - no I did not! The rest of my experience is pretty much the same. Guys! I hope you stay out of jail! Really. Someone is going to sue you or go to the attorney general. It WILL happen. For my part... I came in underwater on a previous car loan, good credit but weak, you got me the vehicle I wanted. Thanks for that! But the sleaze was un-wanted not needed.

I started a online purchase with this dealer my salesman was Mike B…read morehe truly did one heck of a awesome job price of car was fair no hidden charges fair price on my trade. These guys worked very hard and spent a lot of time helping me! I sincerely thank them ask For Mike he is fantastic