Update following a negative experience at the beginning of this month regarding a monthly payment…read moreand a change in payment method; following a monthly payment made at the beginning of March, 2026, which seemed to never actually leave my bank account, BCI did a payment reversal 3 days later without any kind of notice to me that one was going to occur. I was then sent a strange looking slip of paper in the mail 5 days later that they needed payment for March, and my BCI account now has a $10.00 late fee posted. Maybe I am simply not understanding the processes that this organization uses, but the fact that there is very little communication or attempt to get me to understand what is going on here leaves a bad taste in my mouth. I have little faith in BCI.

I had a horrible experience with an auto loan from this company. I paid off the loan in early…read moreFebruary, but I did not immediately receive the certificate of title. I called several times and on May 22, they said they would send it to me that day; however, it did not arrive in a timely manner, although BCI swore it had been mailed. Assuming the title had been lost in the mail, I called several times to get a lien release letter, so as to enable me to get a duplicate title. On June 18, the company agreed and claimed to send me one; however, that also did not arrive. On July 8, I drove from Rhode Island to their office in Connecticut to pick up a lien release letter. Between that and $53.50, the RI DMV promptly delivered a duplicate certificate of title. This isn't the end of the story, though. On July 19, I received the original June 18 lien release letter. It bore a first-class US business postage stamp dated June 23 (five days after BCI claimed to have sent it), but a USPS postmark dated July 17. A few days later, on July 24, I received the original certificate of title, with a cover letter dated February 10, in an envelope with a business postage stamp dated July 22 and no USPS postmark. Thus, BCI cost me $53.50 (plus driving expenses) and several hours wasted driving to and from their office. Of course, if I'd waited, I would have received the original certificate of title; but who would expect to have to wait two months (being generous and using the date when they claimed to have sent the certificate of title; or over five months from when the loan was paid off and their cover letter was dated) to receive a piece of paper through the mail? Given the divergent time stamps on the lien release letter, I suspect the problem is in BCI's mail room; however, in fairness I can't discount the possibility that the USPS is to blame for some of these delays. I've rarely encountered serious delays with the USPS, however; and if BCI regularly had such delays with their USPS branch office, they should find a workaround.

Didn't have a good experience here was told I was approved then towards the end was not. I spent a…read morewhole day and took time out of work to waste.

If i can put no stars they would get no stars at all,i sugest anyone who buys a car from this place…read moregets it diagnosed from a real car dealership and find out the issues from the car before the warranty runs out which is exactly a year or less. I will never stop posting about this one dealership, input 8,000 dollars cash on a car i bought from them they had sold to me with a messed up engine, esides all the arguing after that i think the owner said he will put the engine in for free. No! I had to pay for all the parts, buy the engine, and they still did a shitty job, zip tied the computer insstead of doing it the right way basically stold my money. If you want to avoid this pleeeease, pleeeease do not go to this dealership, you have been warned thank you have a nice day leople be smart with your hard working money they got me for a sucker but this will never happen again

I just took advantage of the valet service they offer, and I couldn't be happier. They picked up…read moremy car just before 9, and had it back to me before noon. I had the Works, which is synthetic oil change, tire rotation and check of brakes, and all fluid levels. Let's hope they never eliminate the valet service. I used to have to Uber back and forth for service at the Ford Dealer in TX, Mark W, Meriden, CT

We've been serviced at Dowling Collision many times over the last thirty years…read more They are thorough, impecable detail and answer all questions until you are comfortable. It's a tough business I'm sure, one I don't know much about and I am grateful to have a place to go that is trustworthy, upfront and professional!

Came in with my sister looking for her a new car. Was greeted with a warm welcoming and the owner…read morecame out and help my sister get the car she wanted at an affordable price and got a fast approval.. need a car come see Edison he will hook you up!

WARNING -- DO NOT TRUST THIS DEALERSHIP…read more I had been speaking with their salesperson for over a week and made it very clear that my credit is low and that I urgently need a car to work and take my child to medical treatment. They repeatedly assured me that I was approved and that the payment would be about $300 per month. When I arrived at the dealership, they aggressively pressured me to leave a deposit immediately. Trusting their word, I paid $4,500. Only AFTER taking my money did they suddenly change the terms and say the monthly payment would actually be $560 -- almost double what was promised. I refused the deal and requested my money back. Now it has been over 10 days, and they still have my money. They keep telling me to come back "tomorrow" for the refund. Each time I go, they ask for my card again, claim they processed the refund, and then nothing happens. I have already been there multiple times. Today I called my bank, and they informed me that the refund was canceled by the merchant. Meanwhile, my family has been without a car, my wife cannot work (she drives for Uber), and I am struggling to take my child to school and treatment because of this situation. This business uses bait-and-switch tactics, high-pressure sales, and delays refunds while holding your money hostage. Be extremely careful. Read the 1-star reviews -- those reflect the real experience. I would strongly advise anyone to stay away from this dealership.

Vin is as honest as the day is long. He employs top notch mechanics and runs an old school shop…read morewhere his relationship with his customers is paramount. I took my Subaru to him for years and now my son is doing the same. Vin actually told him to bring in his car for free oil changes once I had moved out of state.

My family has gone to this place before and used to rave to friends about service until this last…read moreexperience last year. First, my mom called in advance that the car needed to be checked out and confirmed that we could drop off keys and car before opening (done this multiple times with no issues). Turns out, the car was stolen from the lot and the manager (I don't have a name) refused to look at the security tapes, accusing my mom of never dropping off the car there in the first place. They knew to expect our vehicle as we call to make sure each time. We only found out after calling in the afternoon since we hadn't heard back in the usual time that our car was looked at, ready, etc. Once report was filed, police got to look at the footage. No apology for not believing my mom dropped off the car or just general acknowledgement that their customer's vehicle was stolen. Again, this was not our first time dropping off the car before opening so we knew we didn't leave the keys in the wrong place.

Avoid Premiere Financial Services for any auto lease they will scam you and use Draconian practices…read moreagainst you.Currently, I have my Attorneys going after them for my exotic car lease. Go elsewhere!

Great company and wonderfull staff. Thankyou for ur haelp and support will refer this bisiness to…read moreall i can

I recently bought a car from Dave at Jim Juliani Motors. I waited until my warranty was up to keep…read moremy review accurate. I have bought several cars from dealerships and always felt like I was ripped off by them. Not these guys! I am super confused by the previous reviews as it couldn't be farther from my experience. My experience was amazing from the moment I walked in the door. ( The parking is a tad confusing but once you figure that out the rest is a walk in the park) The inside was sooo clean and clear of clutter which was different from most car dealerships. You can tell right away they pride themselves on what they do. I was greeted by this guy ( I forget his name) he treated me like a long time friend, I felt comfortable immediately upon his greeting. We chatted a bit about what I was looking for. He told me the pros and cons of all the cars I was thinking about. I was first thinking I wanted a bigger car than I had but we talked about what came with the bigger cars ie. they eat through more gas. He asked why I wanted a bigger car and I didn't have a good reason, so we looked at cars similar to the car I had. I was impressed by that because often times woman feel like they are pressured into buying more expensive cars as some of us aren't knowledgeable about cars. That's when I was introduced to Dave. Super nice guy. We took the car for a test drive and I LOVED it but hated the color ( I still hate the color but LOVVVEEE the car. I was hung up on the color of the car so Dave and I spoke about what else I didn't like as he thought he might have another car I'd like. Honestly, it was just the color of the outside I didn't like besides that it was soo perfect. I told him I needed time to think about it. He didn't pressure me at all even offered to let me sit in the car as long as I wanted. I decided to buy it. I came back to get it about a week later, Dave promised it would be washed ( he thought I would like the color more). There was a miscommunication when I arrived and it was not yet washed. I didn't say anything because it wasn't a big deal. But it was a big deal to Dave. He made it a priority to keep his promise and had it washed while I was signing paperwork with his son. His son was super friendly and really helpful in explaining all the paperwork step by step. I would never buy a car anywhere else! I know all the guys in there truly care about the satisfaction of their customers. I left feeling like it had been my own family taking care of me through the whole process. Thank You So Much for making this car buying experience pain free and exciting. = )

I had a bad experience here. These guys wasted my time. I called at 9am to confirm that a specific…read morecar was available and mentioned that I would be driving from far away to look at it that afternoon. A sales rep confirmed that it was still available. I arrived in the afternoon, waited, and then was told that it had already sold 2 days ago.

The people who own this place are professional and plain nice. I got an estimate to have a front…read morewheel bearing replaced for $444 by Firestone in Norwich and Ed's beat it, coming in at $275! I wish Ed's was closer; I'd take it there for oil changes, too!

I like this place. The Mechanic was very helpful with my questions and didn't degrade the type of…read morevehicle I was driving. I own an old minivan and a lot of places are the first to tell me to get rid of it...... Not this place. I'd come back anytime when I need assistance. Thank you Paul.

I have been to Torrington Ford twice for service. They are amazing people who do a great job and…read moreare extremely fair. No major upsells to date. No unnecessary service recommendations to date either. You will find some really great and helpful people at their service department (only experience so far).

Had a great experience at Torrington Ford today. Needed some service work done and Jennifer did a…read moregreat job of getting everything set up and Tommy was wonderful with the repair. My car is running great again and it was such a pleasant experience dealing with the dealership.