Great place to get a car. A wonderful experience. Ask for Nardia Pryce very attentiv. Aske me all…read morethe right questions Very nice selection of cars to choose from. Yet the first one they brought out I got it

Bad customer service, finance guy is bad, i think (justin ) not sure,so rude, he wants to fight me…read morebecause i was talking to my wife and he interrupted me 2 times,and not professional, needs to improve,manager has to get involved because he was so agresive, saying bad words and telling me we gonna refund your money,insulting us in front of everyone. Lack of professionalism. Last time purchasing I will not recommend this dealer, after buying car from them for 15 years Also the sale guys Eldi always very professional and keeps he's posture every time, he deserve be part of management more than others.

Absolutely amazing service this is now my second time here I've gone to Volkswagen Valenti in…read moreWatertown which is absolutely horrible and offer nothing but crap customer service, I come here and I'm explained everything like I'm a person not a girl with a car who they are tryna get over on they are transparent as heck and honest ! so this will be my new dealership to get service or anything done car wise truly amazing service Dylan is awesome super transparent in the service department And Josh best sales man if you are looking to get into a new vehicles he's definitely the guy !! Love love the customer service here !!

Purchased a new 2026 gti. Naomi, the sales consultant was incredible. She found the exact car I…read morewanted and kept me well informed. I wasn't the easiest customer by far, but they treated me fairly and were very courteous. Will buy my next car from them.

I had given my 1987 Nissan 200SX to Mark who looked over my car which had a smashed up front popup…read morehead light smashed in, along with a dented hood, and crippled fender, and broken side marker. Due to the rarity of my car Mark mentioned to me he is able to repair my car, but sourcing the parts would be difficult. Luckily I know how to get the parts from my car, and so I brought it to him and his team was able to get my car back on the road quickly and looking even better than before! Everything was lined up and looking new and refreshed. He was able to redo my pin strips on my fenders, and blend the paint with the rest of the car so it all looks and feels fantastic! Will recommend this place for body work for sure!

I had to have my car towed here earlier this week. I called beforehand to ask if they could fit me…read morein, they were super accommodating and helpful. It took a day to get my car fixed, and they kept me updated on changes in cost and timeline. And when they called to let me know my car was ready, they told me what other work it's going to need in the future, and gave me an estimate so I could save up for that point. I'm new to the area and felt comfortable asking them for advice on where I can get my emissions test done nearby and they also let me know they do oil changes for the future as well. They overall, very positive experience and I anticipate using Zoels as my go to shop from now on.

Had a great experience at Richard Chevrolet. Elissa was fantastic to work with, knowledgeable,…read moreeasy-going, and never once pushy. She made the whole process smooth and low-pressure. Kevin in finance was the same way, walking me through everything in detail and making sure I understood all my options without any pressure to upsell. Really appreciated the honest, straightforward approach from both of them. Highly recommend

If I could give less stars I would. I have been a loyal Customer for the past 13 years, I have…read morereferred so many friends and family to this place and I am sorry for all of that. The sale side is absolutely amazing, the service side is completely horrendous. I get a new car every 2-3 years, I ended up with a trail blazer which I loved, 45 days into it there was a leak, it destroyed some of my electrical. They fixed everything no problem told me they couldn't find the leak. Over the past two years I have had issues with water coming in, I have sent videos, spoke to techs. They didn't find anything. Fast forward to this past week, my car wouldn't start, I called got transferred 3x had to re-explain everything 3 times. By the time the third transfer I was annoyed, probably a little rude cause why can't you all communicate amongst each other instead of me repeating myself multiple times with each transfer. I towed the car in, they told me they were booked for weeks, I finally called today to which they told me my warranty will no longer cover this because it's weatherstripping on my sunroof is what they found the issue to be. Which if that was the case, the weatherstripping was the cause three years ago on a brand new vehicle and should've been replaced then.. it's 1600 bucks The part that really pisses me off when I went to pick up my car today, I did not let them do the work cause I'm not paying for it out-of-pocket. My service ticket has none of the issues that I had spoken about.. it said customer says battery is dead.. (no , I never said that, I was very clear and concise) I did tell them I disconnected the battery to try and reset the computer system, and I dropped the nut to the battery which did need to be replaced and I would pay for. Today's call said oh we found part of the problem, the nut was missing off the battery/. NO, I literally told 2 techs and one supervisor about the nut on the battery. Last year, my father, who has also been a loyal customer with them who was told to bring his car in for service and it would only take a couple hours, and it ended up taking a week because guess what they never even looked at it until he actually called pissed off asking for his car back. Avoid getting any work done on your car from this place at all cost.

I often hear people say they wish they had a car mechanic they can trust. Well the guys at United…read moreAuto are the most trustworthy folks you could find! I purchased my car from them, and have been taking my car to them for years, both under the previous ownership of the Longo's, and under their current ownership, and both have always given exceptional customer service. I don't know of any other car places that give you a ride to work while your car is being repaired. If your car needs a repair, but it can wait, they won't rush you to get it done right away. They genuinely care about your safety in your vehicle. They can also get work done for you much cheaper than other mechanics! They are so accommodating. Even though I no longer work in Waterbury, I will still drive the distance to take my car there. Thank-you all! Bobby, Gary, Dave and everyone else -you're the best! :)

I travel 30 minutes one way (60 minutes) just to bring my vehicle into United Auto Sales & Service…read moreon 219 Congress Ave. in Waterbury, Ct. I am so grateful to have found such reliable, professional and honest mechanics. On top of these incredible traits, they perform the utmost highest quality of work on my vehicle. Their prices are the impossible to beat and is the cherry on top. I bought a car from someone who told me he had always used this place for any work he had ever had to have done on the car I bought from him. He told me to ask for Charlie. That there is no place better, period. I took my 2008 Lincoln MKZ to them in the summer of 2020 for the first time and I was blown away with the way they eased my concerns about my car. They called me every step of the way. They took the time to explain what they found was the problem, then took more time to properly explain exactly what that problem means and then called me first to ask me if I was ok with them going forward to do the work. They went above and beyond to alleviate any stress I was feeling which made all the difference in the world. Before I found Charlie and Bob, my other experiences with mechanics were always very stressful with no communication and I know now after using United Auto that I don't have to worry about any of that anymore. I trust them every step of the way 100%. I trust their whole process and believe with all my heart that they truly look out for their customers. That they value and respect everyone of us and that they take great pride in their work. I have found my mechanics that I will use for the rest of my life. I would never take the chance of ever bringing my vehicle to anyone else but United Auto Sales and Service. I have this overall sense of relief now as well. I know when I drop my car off that it will be an honest assessment that is extremely thorough and that when I pick my car up that it has been worked on by the best in the business. I always have a smile on my face when I first get into my car and start to drive home. I am never disappointed, never. I highly recommend this place for any and everybody out there who are looking for mechanics you can trust, who are courteous, extremely knowledgeable, who take great pride in their work and who perform the absolute best quality of work in the business. There is nobody else and as far as I am concerned, just United auto Sales & Service. I have no idea why my profile says I am from San Francisco, California. Lol.

Great service as promised reasonable prices good value friendly people would recommendread more

I bought a truck 2 yrs ago and every thing went smoothly except that the dealer didnt disclose that…read morethe vehicle had been in a minor accident and now I have no ability to get any of the equity I had in the vehicle for a trade in. Ct law says that they can omit that and I think it's kind of shady.

Recently I bought a new car from Premier Subaru in Watertown. I shopped around and reviewed a lot…read moreof different dealerships but was pleasantly surprised by the courtesey and professionalism that I experienced here. Unfortunately while buying my car my wife's own car had an issue and the battery died in the parking lot. Meanwhile my two year old son was not in the best of spirits either. Carmine and Rich at Subaru went above and beyond to make sure my family was taken care of and the car was fixed. They even stopped what they were doing to try and fix my wife's car and did not leave the dealership until they confirmed we were all set. If you are looking for people who are reliable and trustworthy while looking for a car, look no further Premier Subaru. You can truly tell they care about their customers

Do not buy your next vehicle at Premier Subaru! They force you to pay for service they say is…read moreneeded to complete recall work. I brought this to attention of Subaru of America and they said I will not be reimbursed because it was past deadline to submit claim. The service department here has horrible service advisors that don't care about the customer. They denied me a loaner when they had like 8 of them parked on the back. Never buying a Subaru again! Don't buy anything from Premier Auto Group!!

The deal is not the deal. Great guys! Loved the sales guy, business manager and finance manager…read more What they are directed to do is not entirely kosher. fast and lose with the paperwork. no I don't want the ceramic and interior package - it shows up in the final deal - Oh but you signed off on it - no I did not! The rest of my experience is pretty much the same. Guys! I hope you stay out of jail! Really. Someone is going to sue you or go to the attorney general. It WILL happen. For my part... I came in underwater on a previous car loan, good credit but weak, you got me the vehicle I wanted. Thanks for that! But the sleaze was un-wanted not needed.

I started a online purchase with this dealer my salesman was Mike B…read morehe truly did one heck of a awesome job price of car was fair no hidden charges fair price on my trade. These guys worked very hard and spent a lot of time helping me! I sincerely thank them ask For Mike he is fantastic