I cannot say enough about this place I had been going here for years and decided to try a new place…read morewho wanted to sedate my child six different times for 6 cavities that I was told my child does not have at this place thank God I did not let them torture my daughter at the other place. GREAT STAFF ALL but a special thanks to I know I'm probably spelling this wrong but she told my daughter it was okay to call her this Helos (OLAF) SHES AMAZING. Explained everything to my nine-year-old to the point where she understood and was not nervous at all took extra time with her she even got a popsicle at the end no bad experiences from this dentist at all which is a plus when it comes to a child.THANK YOU ALL SO MUCH!!!See you next time.

No parent should be comfortable using this dentist's office. My son went in to extract a baby tooth…read moreand the dentist on call said that he would make an appointment to seal my child's teeth and put him UNDER anesthesia in two weeks to extract the small tooth which is NOT attached to any root. He said he was going to gas my son and put him under, because pulling the baby tooth would be too traumatic for my son. He said this in front of my very sensitive son and my wife. I am a middle school teacher, with training in childhood trauma and I have worked with CPS and as a trauma team liason and this doctor had the audacity to imply that my wife and myself were trying to traumatize our child, in front of our child. Worse, to try and guilt us as parents into allowing A TRAUMATIC AND UNNECESSARY PROCEDURE ON OUR INNOCENT CHILD, so they could justify billing us more. I wonder how many childhood psychology degrees are on the walls in this office? The LAST thing you do is tell a child that they are traumatized if you are unqualified to do so. Certainly though, the staff lacks manners and common decency. If you want to scar your children and have your basic parenting questioned so that these people can use your child like a walking dollar sign, please, take your child here. IF, however, you care about the healthy and wholesome development of your child NEVER take your child here. They clearly do not care about you OR your kids.

This is a ZERO STAR: I normally DO NOT post reviews, but I wanted to share my experience with…read moreRafael, the office manager/owner, on Friday, 12/6/2024. STAY AWAY from this place. I strongly advise avoiding this dental office due to unprofessionalism and unethical billing practices. This was my second time bringing my girls here, and it WILL BE the last. I waited over 30 minutes after my appointment for Rafael to speak with me about the balance on my account. I work hard to provide for my family, and being blindsided with an outstanding balance six months after their initial treatment was unacceptable. The office never contacted me about the issue, and instead of taking responsibility for their failure to communicate, Rafael claimed it was my responsibility to track insurance claims and balance was no big deal. Rather than him addressing their clear lack of professionalism, he told me it was my responsibility and "find another dentist." Instead of resolving the issue, this dismissive and unprofessional response shows his priority to avoid accountability over ensuring his clients are treated with respect and fairness. Billing transparency and clear communication are basic expectations in any healthcare setting, and this office has failed miserably on both counts. If you value honesty, professionalism, and reliable dental care, I would highly recommend staying FAR AWAY from this place and find a more ethical and client-centered practice. This experience was frustrating, disappointing, and entirely avoidable, and I hope no one else endures such poor treatment.

No customer service, charges you before the service is done, doesn't give you and itemized bill,…read moredoes not give topical anesthetic. I never go back.

After going to this dentist for about 13 -14 years I finally have hit something that I cannot stay…read morequiet about . We fell in love with dr Velez. He was amazing . So when the practice was sold it broke our hearts but we kept coming because the staff was great: however this past year things have shifted . The staff isn't warm and kind ... it's weird. My oldest has always had issues with his teeth . He has a heart condition that causes teeth issues and he has adhd . They started asking me to do 3 month cleanings which I paid for some out of pocket ... but when he was 17 I said no more . He needed to be responsible and clean them well . The office refused to see him if I didn't schedule and pay out of pocket for a 3 month cleaning they wouldn't see him for the 6 month . What? Then my daughters needed some fillings and sealants done . They called to confirm and I said my youngest would be there but I wasn't sure about my other daughter since she had to be admitted to a psychiatric hospital. To which they said well if she isn't there it will be a charge for not cancelling 72 hours in advance . Maybe you want to cancel . I did cancel but am floored that it's 2022 and we are pretending that mental health isn't important ? So if my daughter was admitted the day before her dentist appointment y'all would charge me a fee for not cancelling 72 hours in advance ?!?! I was appalled so I called back to talk to a manager . Which was pointless . She said yes that's our policy and she's just trying to relay the policy to you , I stated that mental health is unavoidable and that if my daughter is under psychiatric care it isn't my decision nor do I know when she will be released. But that suicide is serious and I can't believe that she would have her staff be so calloused and unkind about mental health issues . She basically told me I was being sensitive because of my situation and it's just an office policy , then said are you there. I said yes I am just really and she hung up the phone. This is disgusting . It is appalling . You are a pediatric dentist who cares more about keeping all appointments full. I understand policy but there is also humanity . Seriously DO BETTER

Had a great first visit with my almost one year old daughter!…read more The staff was friendly and quick to get me back into a room, the dentist was kind and quick to examine and brush my daughters teeth. She was also very educational and even sung to my daughter to make her feel more comfortable I highly recommend this office for kids and babies first checkups 100%

Our entire family, myself, husband, son, daughter-in-law enjoy and have benefitted from the…read moreexcellent work done by this husband and wife team of dentists. Everyone there is relaxed, polite, pleasant and will help the patient with any anxiety, etc. We recommend them without any reservations. My husband and I can't continue with Dual Arc Dental because they no longer submit the full bill to the insurance company and after that amount is paid the patient pays the balance. Sometimes we cannot afford to pay up front so we located another practice recommended by a friend which will submit the bill to our insurance and allow us to pay the balance. We understand that Dual Arc made a business decision and we wish them the best. Try them and you will be impressed with the high level of dental help.

Military families! Stay away from this dental clinic and they are NOT in the network of Tricare…read moreDental Program! They literally scammed me!!! I called in to schedule an appointment in the mid-May, and I told them very clearly I have Tricare dental and asked them if they accept Tricare. They said yes they do accept Tricare and then set up my appointment on June 22. I showed up and checked in, then the front desk asked me to pay $100 copay, I told them Tricare covers 100% on the annual exam and x-ray and cleaning twice a year. Then they told me oh we are NOT in the Tricare network and you need to pay a copay $100! WHAT!!! WHY DID NOT TELL ME ON THE PHONE WHEN I CALLED THE FIRST TIME???!!!! I said then I do not want to proceed with the appointment and about to walk out, the manager saw that I was about to leave, she said oh I can just bill your insurance and waive the copay, since you are already here, I do not want to turn you away. We will just do the x-ray and you can take the images to another dental which is in the network. I accepted and proceeded with the x-ray. I was SO WRONG!! I really really should have left! Later of the day I found another dentist on Tricare Dental Program website and called them and told them what happened earlier today. I was told that: 1) they would need to do their own full mouth X-ray and not accepting what other dentist has done due to liability 2) Tricare only covers full mouth x-ray once every year, I would need to pay out of pocket for the second one. This place wants to make money so bad that they totally abused my insurance coverage! They knew clearly I had Tricare and they could not do any cleaning or needed treatment for me! Even they waived the $100 copay but they submitted $$$ claim to my insurance! Yeah, they got paid from insurance! Now I have to pay for another X-ray out of pocket! STAY AWAY FROM THIS SCAMMING PLACE!!!

Treetop is the best dental office In NB! They are knowledgeable and genuinely care for their…read morepatients. Dr. Brandon is excellent and Nicole is the best hygienist NB has to offer !!

Treetop is always amazing. Dr. Brandon is awesome and super knowledgeable. My kids love both him as…read morewell as literally every single staff member. They're always just so patient and kind and always so pleasant in every interaction. When we first started going here, we had to have quite a few procedures done and all went perfectly every step of the way. Any time we have questions, they are always answered super thoroughly and not rushed, which is super helpful. The office is also super kid friendly with things for them to play with and keep them entertained and it's always super clean. We also have never had to wait past our appointment time and we've been here for years. Highly recommend in literally all aspects!

Life saver! I had a dental appointment for my daughter at a different dentist there was a big…read moremistake and they sent me to this dentist. They were able to see my daughter today so she didn't miss school again. Staff were very sweet and kind. Definitely will be coming back

I had a very frustrating experience with this office and won't be returning…read more My son's dental crown has come off multiple times. Once it came off on its own, another time while he was eating a sandwich, and most recently while eating a cookie. We have followed the instructions to avoid sticky and chewy foods, so I don't understand why it continues to happen. When the crown came off again, I tried to call the office but couldn't reach a person. I was forced to use the automated system, which made it difficult to explain that this was a recurring issue. I took a day off work for the appointment. We were there from 10:30 a.m. until 12:30 p.m., only to be told that they would simply look at the tooth and that we would need to come back later that same day to have the crown re-cemented. We were scheduled for 3:00 p.m., which turned what should have been one visit into an all-day inconvenience with multiple 30-minute drives. Despite the office having a 10-minute grace period, I arrived at 3:05 p.m. after unexpected traffic, and the front desk staff made a point of criticizing me for being five minutes late. That felt unnecessary and unprofessional, especially considering I then sat in the treatment room for another 25 minutes waiting for the dentist. During the visit, the dental assistant commented that there was no cement residue left inside my son's crown and said that was unusual. That left me questioning whether the crown had been properly cemented in the first place. Overall, I found the office disorganized, inefficient, and unfriendly. Between the repeated crown failures, the difficulty contacting the office, the wasted time, and the way we were treated, I cannot recommend this practice. I would encourage other families to consider other options.

I am retired now but worked as a dental hygienist for Children's Dental Ark for over 20 years. I…read moreloved working there and miss it greatly. I always loved going to work and was proud of being a part of the staff at Children's Dental Ark. The goal of the staff was to make sure every patient started their dental experience with a positive and fearless beginning. My grandchildren are patients at Children's Dental Ark and looking forward to their appointment. Thank you Dr. Cheryl for your commitment to all children.

What an amazing experience from the moment you walk in the door. Dr.Sellers and her team meet you…read morewith smiles, incredible knowledge and care.

From scheduling to the office visit the staff here is absolutely fantastic. They were so kind and…read moregentle with my son who has major stress when it comes to going to the dentist. He felt comfortable and confident when we left and told me he has no problem going to that dentist office. I can not say enough nice things about this office. If you have kids give them a visit!

ZERO stars if I could! Dr Hill is nice but practice has deceptive billing since their 0% interest,…read moreisn't 0% because they actually give a cash pay discount (more info at bottom). The first time my son was seen for phase 1 banding, we were waiting in the lobby for 45 minutes past his appointment time for less than 5 minutes to insert the bands. His second appointment he had his expander placed (the wait was reasonably 15minutes after his appointment time) went great until it was time to make his next appointment. He was supposed to turn for 21 days and come back in 3 weeks for braces and chains, the earliest appointment they had was 8 weeks away! I tried to make an appointment at the Kyle location and was told they preferred to keep all of his care at 1 location. His contract was 18months, at this rate it would take 2.5-3years. After waiting 3 weeks to see if a cancellation had come up, I was told that he could be seen at the Kyle location because his appointment needed to be 1.5hours and it was hard to fit him in at the New Braunfels location. Except they did not have an appointment until 4 days before his already scheduled appointment (still 5 weeks away). So I immediately began looking for another orthodontist to transfer his care. I found another orthodontist around the corner and couldn't be more happy. Turns out he doesn't need braces or chains, he did need a lot more turns than the original 21, and his appliance was loose and was unwinding itself so it is now glued. I cancelled with this office and transferred care, his plan was decreased $2800 and the new office is only going to charge $500 for a retainer at a later point. However when I cancelled no one cared to ask why I had chosen to change care so soon after starting, the office really doesn't care about the patients. I spent the next few weeks trying to get an itemized bill for what they charged me for...turns out there isn't one, they gave me a paper that shows original contract price $4000, discounted to $1200, then a list of all of my payments! No list of ortho's fee, no list price for appliance fee. But when I began looking into bill their 0% interest payment plan ISN'T 0%, they told me my son's care would be $4000 but it was actually $3800 if paid in cash because they have a cash pay discount and then charge 2.87% on the $3800. I would NEVER recommend this practice to anyone!

Whether it's a cleaning, X-rays, or fillings; everyone from start to finish is so kind and polite…read moreto my children and me. We have been going here for over 2 1/2 years and not once have we been disappointed. Thank you all so much for making my kids so welcome and stay calm.

This dental office is AMAZING. 10/10 in every aspect. Front office staff is so kind, the office…read moremanager Linda is one of the sweetest people you will ever meet. She truly made our entire experience so easy. My son is almost 2 years old, and is having 4 teeth worked on at the hospital with Dr Offutt next week, and i am currently a mess stressing about the entire procedure. Dr Offutt was so reassuring and sweet when it came to discussing what all needed to be done. I am so thankful i was referred to this office and will continue telling everyone in the new braunfels area to come here!!! I cannot thank the staff/Dr enough for helping us and making us feel so much better about the upcoming dental procedure!! 10/10!!!!!

The staff is amazing and sweet. They worked with me to improve my overall dental health. They…read moregenuinely care about their patients and they provide quality care.

I was referred out for an extraction. The extracting doctor felt the GVDA folks would make a…read moretemporary tooth. GVDA seemed to think the extractor would not extract without the temporary insert. Or maybe expected the extractor surgeon to create the "flipper" But turns out no one made anything. If you have an extraction on the calendar cancel it if no one has a temporary tooth to fit in the gap. This was a bad case of assuming. And we know what happens when folks assUme. I hope from here on out no one else will be left without a replacement tooth. To you young consumer of dental services all I can say is make sure there is a seamless transition with neither referring doctor or extracting doctor assuming the other has done what should have been done. Had I known there was no "flipper" I would have cancelled even though it would have meant wasting some PTO time. In the technical skill level sense everyone at GVDA was technically competent and met or exceeded all practice standards. Aside from this hiccup all care I received was superlative. The onus is on us as patients to trust but verify any prosthetic gets made PRIOR to a major dental surgery such as the one I had at Live Oak Periodontal.