We became patients at this practice in October while Dr. Adel still owned the office, and at that…read moretime our experience was excellent. The hygienists, Dr. Adel, and the overall staff were professional, friendly, and efficient. Unfortunately, since the change in ownership, the quality of service and professionalism has declined significantly. Today's experience involving my elderly mother-in-law was extremely disappointing and ultimately led us to leave the practice altogether. She visited for a routine cleaning and, despite having active insurance and presenting her insurance card, was charged $210 out of pocket. According to the office manager, it was entirely the patient's responsibility to proactively provide and verify insurance information, and the office apparently does not confirm insurance details during check-in as most medical and dental offices routinely do. What was most concerning was not just the billing issue, but how it was handled afterward. I initially spoke with Robin, who remained professional and courteous despite knowing I was upset, and I appreciated that. However, when the office manager, Sarah, returned my call, the conversation quickly became unprofessional and condescending. She repeatedly blamed my elderly mother-in-law for the situation rather than attempting to resolve it respectfully. I also brought up a prior insurance issue involving my wife and me, where claims took approximately four months to process. I was immediately told that was "categorically false," essentially implying I was being dishonest. After checking their own records, they discovered I was correct -- the claims were not paid from October until February. Instead of acknowledging the delay or apologizing, the conversation became increasingly argumentative. The office is now holding my mother-in-law's payment until insurance reimbursement is received, despite the fact that the insurance information was provided at the appointment. When I requested contact information for corporate management, the manager hung up on me. Calls afterward went unanswered, and I ultimately had to drive to the office in person just to obtain an email address. Unfortunately, the interaction in person was no more professional than the phone conversation. As a result of these experiences, they have now lost three patients from our family. It is disappointing to see such a dramatic decline after the ownership change. Based on our experience and the growing number of recent negative reviews, this practice no longer reflects the professionalism and patient care it once did. I cannot recommend this office under its current management.

I have been using Dr. Adel for the last 30 yrs. I have never had a better dentist. He has retired…read moreand I don't know where to go. The people that took over fall far below the mark. It was like coming home and no one you know or who cares about you was there to greet you. The hygienist gave me the worst cleaning ever. We seemed to have a language barrier. She didn't understand the significance of being on an anticoagulant or that I needed fine floss for my tight teeth. Left bloody and sore. I'm elderly and have had a lot of dental care. I will have to find another clinic as this one is now poorly run. Never a problem with my friends at Dr. Adel's..

I came here since I had a terrible toothache. They were able to get me in the next day and got me…read morescheduled for a much needed root canal. They were thorough although missed the antibiotic prescription that I was supposed to start taking before the procedure. Overall it was clean and they did a great job alleviating the tooth pain!

This is the nicest dentist office I've ever been to an the team is fantastic. Everyone is friendly,…read morehelpful and very knowledgeable. I'll never go anywhere else!

Was referred to this practice by another dentist. The quality of work was not worth the $$$$$…read morecharged. Now have to pay another dentist to fix this provider's work.

Staff and dentist were very helpful and nice. Was able to see me in short notice and worked fast to…read moreget everything set up and contacted my insurance same day. Very good experience

Dr. Van Dyke met with us regarding the complete extraction of all of my teeth with a thorough…read morediscussion of options following. He took plenty of time to address all of our many questions and concerns . We are very pleased with our plan.

Doctor (emoji clap hands) Van (emoji clap hands) Dyke (emoji clap hands)…read more I called in late-ish one evening to see if they could fit me in the next morning, even though I wasn't a patient. I had some horribly painful new fillings from another dentist in town (*cough* hack job), and they were causing jaw discomfort. They were not smooth at all, and the fillings were too high, causing issues with my bite. I'd been back three times to have assorted messed-up fillings fixed, to no avail. Dr. Van Dyke's team was super sympathetic and found a small window of time for me the next morning. I came in with my nerves totally shot and feeling a little gaslit, like maybe I didn't actually have problems with my teeth, but I was imagining them at this point. Dr. Van Dyke sat me down, took a look and completely agreed with me. He took what little time he had and fixed my bite, and smoothed out another filling that was bothering me because it was left rough. He noted that the high filling he fixed had left one of my molars loose (!!!!!!!!!) and asked me to come back for a follow up a month later to see if it would "tighten up". All told, he made me feel better that I wasn't crazy AND he fixed the problem for me. I left feeling vindicated, much happier and more at peace with my mouth in general. His staff was so sweet, patient and kind and the office itself is nicely appointed. It's clean and quiet, which is very soothing. Many people fear the dentist, but Dr. Van Dyke is gentle and kind and I would recommend him to anyone. PS I went back a month later and the molar is fine now :)

I love this practice! The staff is very friendly and very good at what they do. Shoutouts to:…read moreAlicia, Betty, Dr. Annas, Katlen, Tiffany, Liza. I just got a brand new Crown on #17 and Transformation did a perfect job. I can't even tell that it's there. You all know what a relief it is to find a good dentist. I'm 72 and this practice is my favorite!!

From the owner: Our Gainesville dental practice is committed to providing gentle, personalized care for the whole…read morefamily. We offer everything from routine checkups and cleanings to advanced services like dental implants, dental crowns, and cosmetic dentistry. Patients searching for a reliable dentist near me in Gainesville trust our team for high-quality care in a welcoming setting. Schedule your appointment today!

Went in because my son was having an issue with a tooth. Dr. Garshnick was so sweet with him and…read moremade him feel very comfortable. She was thorough and knowledgeable and I could not recommend her anymore!

Once again, Dr. Sutton, with the envious teeth , did a great job fixing a chip for me. You…read morecouldn't tell there was any defect after. Such a pleasant staff as well.

I hated my CPAP machine and they set me up with a dental device that is so much more comfortable…read moreand fix the problem completely. Plus, super easy to travel with instead of having to take that huge bulky cleaner with me. They really worked with me to make sure the fit was just perfect. The people in the products were the best I could've hoped for.

I went to Dr. Chandra for bad TMJ pain. She treated me painlessly and very caring. I'm now pain…read morefree. She and the office staff make you feel so comfortable and greet you with a friendly smile. I didn't feel like I was just another patient, but a friend who needed help. The office is calm and beautiful. Check out all the other treatments she excels at. A highly educated and amazing woman. Again, all the staff are top notch.

Love love love this dentist. They have been soooo helpful and accommodating to my schedule and what…read moreI need done. I had my wisdom teeth extracted surgically in office and I had no problems after. Everything went smoothly and I healed up quick. Now I come back every six months for my teeth cleaning. Marquis always does an excellent job with my cleanings. He's very gentle and asks me if I'm doing ok through the whole process. I appreciate that very much because of how nervous I get for the dentist sometimes. But I highly recommend requesting him for your next visit!

After being a patient here for several years, I feel it's important to share my recent experience,…read morewhich ultimately led me to move my entire family to another dental office. I recently had a dental emergency around lunchtime that neither my dentist nor anyone else in the practice could accommodate. What was most disappointing wasn't just the lack of availability; but the complete absence of any solution. No referral, no guidance, no contingency plan for an established (waitlist for cancelation), loyal patient in need. To be clear, the hygienists and even back office payment staff here are wonderful, and I will genuinely miss those interactions. However, the doctors personal phone staff and overall customer service fell far short. Basic patient support (especially during an emergency) should be a standard, not an exception. It was like common sense and compassion was missing from this Doctors personal team, just beyond disappointing. For a well-established practice, not having any after-hours options, emergency protocols, or even the ability to point patients in the right direction to a referral/partner office shows a concerning lack of care and consideration for loyal clientele and honestly borderline negligence to their patience overall dental needs. New Flash: Life actually continues after 5pm. Because I was left without help/guidance, I had to search elsewhere on my own. Thankfully, I found another dental office that treated me quickly, compassionately, and efficiently. That experience made the contrast very clear. As a result, this office has lost not only me as a long time client but my entire family; and unfortunately, I can no longer recommend this dental practice to others as I have in the past. Customer service matters. Even when you can't solve the problem directly, showing effort, compassion, and a willingness to help goes a long way. That was missing here, perhaps this review will inspire them to make the needed changes so another client does not have this experience.

Came here with an emergency procedure, I had a crown fall off. The office worked hard to get me in,…read moreas I was not (yet) a registered patient. The dental team, Dr. Taylor and a PA, did their best to get my problem resolved, spent quite a bit of time with me setting up my status for a new, registered patient (Full X-rays and history). Their concern for my comfort was exceptional and unexpected - this practice is NOT like most dental practices that I've been to. I also noted that the entire staff, reception, billing, scheduling, assistant and the DMD herself were all smiling and, it seemed, happy to be working there and so welcoming to a new face. I'm sold. I'm delighted to have found such a caring team.

Everyone at Taylor Dentistry seems so genuinely kind. It really feels like they care and want me to…read morefeel comfortable. I would recommend them to anyone! My insurance was about to expire in a few weeks after I hadn't been to the dentist in years, and I reached out. The office staff fit me in immediately and kept looking for openings for me for my follow up appointments. They also helped me with confusing insurance information, without me even asking! Dr. Taylor herself is also very friendly and sweet. Best dental experience I've ever had.