Had an appointment late September 2025. Got sent home with an AMSLER grid used for evaluating…read moremacular degeneration. DR. Kelly never said a word about identifying any signs of macular degeneration. Within a month, I was experiencing symptoms of macular degeneration, I can't believe she never said a word to me at the appointmen. I called to make an appointment after identifying symptoms. When I called to schedule, I told the scheduler I had concerns about macular. She said there were notes about it in my file from September. This is so egregious and unprofessional. I am appalled. She then said, I can request notes from the front desk after my appointments. Apparently they have no portal. I just went on line to review the notes and there is nowhere on their website to establish a portal. Whether or not i can ask for notes isirrelevant. She had an obligation to discuss this with me before I left.

Front end staff can use a bit of customer service. We came in and our lady did not greet good…read moremorning or smile. Gave us iPad and said we are upgrading our system. "Can I sit down to fill this out" no you can fill it out right here... Pretty quick she said. I offered our eye med insurance and she said we don't take that. No smile or understanding. Gave Blue Cross and that was it. POOR FRONT END CUSTOMER SERVICE!

So my mother has macular degeneration and moved here last year, so I wanted to update her…read moreprescription and find a provider. I will never go back to this place, ever, after all of the back-and-forth. Here's a list of things that went wrong: 1. Getting her glasses. They said it was only 2-3 weeks. It ended up being closer to 2-3 *months* before she got both scripts for her near and far-sighted glasses. One was late because they messed up the lenses the first time and had to redo them. They did not tell me this until I started complaining about why it was taking so long. 2. Getting insurance figured out. Most of the people I saw there were my mother's age and are (likely) on Medicare. You would think they never saw a Medicare card in their life. Adding in Tricare and federal BCBS, they could not figure out how bill her insurance. At first they said they couldn't run anything medical and charged us almost full price. Next time, they got all three insurances added to her account and started believing me that they could bill her medical because of her *medical diagnosis* of macular degeneration. Which leads me to... 3. Correctly billing for their services. I've been getting auto-mailed bills for an extra $100, saying that the insurance needs to be figured out. Well, I've been there twice, in person, with my mom to get this sorted, but apparently nothing has been done except updating her profile. This is totally opposite of what they promised to do, which is rerun her insurances and provide a *refund* for the difference she already paid. I'm calling them tomorrow to raise some grief about why, since APRIL, I'm still dealing with their nonsense. I'm at the point where the next establishment I'm calling is the Minnesota Board of Optometry. I'm an attorney, so remember kids that you can pursue legal options if your optometrist keeps messing up your prescription. Don't bring your elderly parents here. They also tried to upsell my mom on a pair of Kate Spade glasses when she's on a fixed income and has dementia. That sort of sales work is shady and morally repugnant.

I was traveling and forgot my contacts. Janet took care of me. Staff was helpful during my…read moreunfortunate travel mishap. Can't say enough nice things

New patient due to insurance reasons. I had the exam, which was done very well. Ordered a new pair…read moreof glasses with all the lens coatings and extras. Wore them for a week and never got used to the blue tinged reflections, so I went back. They reordered my glasses without the blue-blockers, and they arrived in just a few days. No charge! Awesome service, will happily recommend.

I needed a new eye doctor as moved into south metro. I heard great things about the Eagan Eye…read moreClinic so I booked myself and my twin sons an appointment there. upon entering I knew that I made a great choice as everyone was very friendly and accommodating. It was a nice looking place and very comfortable. They onboarded the 3 of very efficiently and got us all in and out very effectively. The testing room employee was very knowledge and the process was seamless. When I enter one of their exam rooms, the eye doctor was there in just a few minutes and she was very knowledgeable and worked with me to determine my needs in a becoming way. My 2 sons had the same exact experience. I knew it was time for new glasses for me and I found what I liked and their optician was very knowledge and low key on my options. In fact, the entire experience as extremally chill with no pressure for us to act on anything. Much different that past experiences with many eye doctor offices and optician shops. Our 1st experience at Eagan Eye Clinic was prenominal. I am recommending them to anyone that mentions that they need an eye doctor to me.

Blue Lakes Eye Care stands out from the other clinics in the area. I had a very thorough eye exam…read more The technology was certainly more advanced than anything I have seen before. Dr. Bjore took extra time to explain everything clearly, I never felt rushed. There is an exceptional staff as well that are so pleasant and helpful. Frame selection is far better than anywhere else I've been. If you want the best eye clinic in the area I would not hesitate to go to Blue Lakes Eye Care

I took a brand new pair of very expensive eyeglass frames in for brand new lenses And they were…read morebadly damaged in the process. They never mentioned the damage. When I noticed the damage the employee said oh I thought it was a smudge. It's way more than a smudge, it's horrible damage to my frames. I thought it was weird that they made me sign a waiver so now I'm out over $750 without even a sorry. No type of apology whatsoever. I paid a copay also for the lenses in these frames but since I'm unable to wear them, the lenses are worthless. I have to start over but now I've used my benefits for the year. I wish I wouldn't have went here in the first place. I had a bad feeling when I first sat down they seemed unorganized. I should have walked out but I wanted to support a small local business my mistake.

I recently switched to Steel Optical. Dr. Miyoshi was friendly, down to earth and gave me helpful…read moresuggestions to some issues I was having with my eyes. I'm definitely staying with Steel Optical and recommend him and his practice if you're looking for a new eye care provider.

This was my first time using Steel Optical. I found Dr. Miyoshi to be professional and fun. He…read moreexplained what he was doing and ask my permission which made me feel respected. His staff was helpful and professional as well. I recommend his services.

Awful service with the doc leaving before a scheduled appt arrived. We were looking at frames and…read moreobserved the doctor leaving for the day after chatting with the receptionists while we were looking at frames. A man then came in for a scheduled appt (he was a few minutes early) and was told the doctor had left for the day bcs he was in a hurry to leave. When the man asked if they had tried to call him, he was told that they hadn't tried to call him. The man told the receptionist he would schedule elsewhere, as he should, because this is terrible service. The receptionists were talking about him after he left, all within earshot. We will not be purchasing frames from Pearle Vision Eagan.

The Young lady who helped me out was helpful, great customer service and wait time around 15 min or…read moreless that as bad. Specially since she was the only one there.

Im starting to believe that communication is a skill and Elizabeth test that theory today. Her…read moretone and the way she gave instruction was not good. Instead of inviting us to sit down she just looked at us said you can sit here. The whole interaction with my daughter was very stressful and she asked what kind of proctor without explaining anything . Her customer service skills could use some work. Everyone else was very kind.

My wife and i walk into the Egan America's Best contact and eye glass office and a nice…read morereceptionist greeted us and set up appointments for us both. We are elderly folks and my wife has short term memory problems and I don't understand or remember what doctors say and always record their explanations and finding and what to do next. I told the receptionist this at this time. We thought we were seeing an optometrist but was told by another nurse there that that was remote. We changed the appointment to an actual in person for Monday. We go to the appointment and reiterate to record the optometrists findings and recommendations and the manager and other people told us this was fine and the optometrist was a nice guy and would not mind. He minded and would not let us record him talking to us. This office seemed to be friendly and meant well but the doctor sure let them and us down. He would not let us record him. We walked out without completing the exam. The nurses offered to take notes but in my past experiences this is not the same as a recording talking to the doctor. This was the first time a medical professional has refused this ask. Makes me wonder why. I will not go back to this place or any other place which will not be ok with this request. Offices should be Elderly friendly when it come to Retired or elderly with memory problems.

Good luck getting a hold of someone if you call. I've waited on hold for more than 20 minutes on…read moremore than 1 occasion but ended up hanging up. The parking could be better too. My son sees a pediatrician here and we are very pleased with her service, the cleanliness of the facility and the courtesy of the staff who work there. I can usually get an appointment the same day or the next day by scheduling online of course. There are a variety of specialties there I don't even know them all but they also have eye services and podiatry. The clinic is very well labeled so it's easy to find where you're supposed to be. I've always seen Allina providers and will continue to in the future.

I have Minnesota Care and they have recently made changes, they now want you to get all of your…read moremedical care at one medical practice location. I saw this place had most of the services I need (general practice, allergies, dermatology), so I made the switch. I wanted to go in to get tested for diabetes because I was showing some of the symptoms, it runs in my family and I had not had a physical in years anyways. I figured it wouldn't hurt. So I go into the office and I'm explaining this to the Internal Medicine Dr and she cuts me off and starts asking me some questions. She asks if I'm on birth control and when I had my last pap. I answered her even though I was confused as to what it really had to do with getting tested for diabetes. I guess I figured hey, I'm not a doctor. I'll just paraphrase the rest - basically she continued to lecture me on the dangers of getting pregnant/stds. I explained that I'm 26 years old and that my boyfriend and I have been together for 4 years, we use condoms etc etc. She insisted on me getting a pap smear right then and there. Maybe other ladies are totally cool with spontaneous pap smears and not getting any help with the actual reason they went there but I don't know, it wasn't really my favorite I guess. The reason I gave 2 stars instead of 1 is that I did end up finding out that I didn't have diabetes. Plus I got the surprise bonus tests to find out I wasn't pregnant and I didn't have STDs or cancer. Hooray!

Honestly, it really felt like nobody in the building even wanted people to be there. The vibe was…read morerally weird with no energy. They had a notice on the door one of their Doctors had moved on. They also have very short business hours ( 3-4 days a week). During my time in the waiting room while my daughter had her exam, 1 person came to pick up their glasses and the order had never been pushed through so they were never ordered. Another person came in because they hated their new glasses and wanted to go back to what they had before. They eyeglass guy had no concern with that, other than to say OK and worked on the insurance to change the lenses back no singular vision. The man in charge of frames was not interested in helping or offering suggestions on what would look good for her face. His only comment was women's are over there and men's frame start at the end of that tall shelf. My daughter is 17 years old, so went into the exam room by herself, not wanting or needing me in there. Afterward, the Doctor only said "not much change in her prescription, then walked away. The staff did not give us a print out of my daughters prescription so I had to go back and ask for that since there were not any frames in this location my daughter liked. I have never had an eye exam where they don't provide you a copy of your prescription. It really felt like this was a place getting ready to close up shop or go out of business and was just counting the minutes until it's over. My family of six will not be returning.

Where to even begin. I went in to E.o.M with a Living Social coupon. When I went in, the…read moregentleman that helped me out told me that between a Living Social deal & the Yelp deal ($75 for a complete pair of glasses (frames & lenses)) that the Living Social deal was the better deal. I was aware that I could not use them together. Not a problem to me! When checking out, I ended up spending around $175, instead of the $75 for a complete pair of glasses that the Yelp deal advertises. I told him that I would even just forfeit the Living Social deal. Not the case at all. He seemed pushy in selling me a second pair of glasses & in the upsell of the polarized lenses. I just wasn't totally satisfied in the service that was provided to me in my visit & how I was told that the Living Social Deal was a better deal than the Yelp deal. How is $175 cheaper than $75? I emailed E.o.M & the response was cold. When I picked up my sunglasses, the Manager was even cold. I was told that the $75 coupon from Yelp is bogus and that they don't honor it. Horrible customer service in my opinion & I have worked in the service industry for over 15 years. I WILL NEVER GO BACK! If I could give this a 0 out of 5 stars, trust me, I would have.

Doctor Edwin Hong was excellent! Extremely calm, caring and patient. Thank you for helping me!read more

I was not impressed with the care they provided my husband, which led to us taking a trip to the ER…read morethe night after. He presented with extreme GERD with very intense left chest, back and arm pain. They, in a nutshell told him to take two omeprazole for the next two weeks, and did not address his pain. He is a high performing athlete so cardiac issues could be present. They also mis-documented his visit saying they checked his lungs, when in fact he reported he was never touched with a stethoscope. The ER however addressed these issues more thoroughly and found a potential past small heart attack with an unknown date. Disappointing is the word for this office - another classic example of capitalism healthcare.