I had to bring my orange tabby, Jinx, in for an anal gland abscess, and the visit far exceeded my expectations! Naturally, bringing our pets to an emergency vet can cause anxiety and fear, but the team at VEG ER for Pets in PD made me feel right at home and completely at ease. Dr. Posada and the technicians/nurses handled my cat's situation with care, consideration, and a calm approach, which made the entire experience feel much easier for me. I was apprehensive about bringing Jinx here because I knew about the "open-concept" room layout, and he had gotten out once before and gone missing for five weeks before I thankfully found him. However, once I arrived, the facility felt very safe and secure, and the staff even offered me a private room, which I thoroughly appreciated. I was able to be with my cat every step of the way and even watch his procedure being performed. Dr. Posada was very informative and kind throughout the initial diagnosis, procedure, explaining the aftercare, potential risks, and answering all of my questions with patience and care. It is so refreshing to have had such a positive experience at an emergency vet clinic, especially since my past experiences at other locations have been filled with nothing but panic and fear. I will always recommend this clinic to anyone who asks! My sweet boy turns 8 today, and he is recovering very well! Thank you for providing such wonderful care for Jinx and me. read more

I sincerely hope no pet owner ever has to experience what I went through at this hospital. My dog had been bitten by a much larger dog that left significant wounds, I was worried to death as any pet owner when their fur babies are sick. I felt like instead of finding compassion, and ethical emergency medicine, I had walked into a high-pressure sales campaign. The moment I declined a $650 X-ray, the pressure campaign intensified which went on for more than an hour. One by one, staff members, veterinarians, and finally the hospital director/owner all took turns hard-selling me on authorizing the X-ray which seemed to be used as a precursor to push for more unnecessary expensive diagnostics. After the 4th round of relentless argumentation and persuasion, I requested the 4th staff member to not get any more people to come and talk to me about X-rays, against my clear request, they still sent out the "heavy weight" director/owner as the marathon finisher to pressure me. Finally, I said to the director: "I am his owner, I am an adult, I have the right to make decisions for my pet's care." That should have ended the conversation, but the director even went on so far to tell me that if I left with my dog without X-ray, he could "lose his license" and that I could "sue him." I told him, "I guarantee you I won't sue you," and offered to sign a disclaimer accepting full responsibility for my decision and to release the hospital from any legal responsibility. The director then turned to his staff, shouted "Transfer!!" as if he's the one with all power to override my decision regarding the treatment of my pet. I said "Wait a second, do I get a say in what I want to do regarding the medical treatment of my dog?" It was met with silence. After 5 rounds of marathon campaign with no success, they finally left me alone. The point was not the ridiculous excuses that if the director/owner granted my wish to let me and my dog leave the hospital without doing the $650 X-ray "he will lose his license" or that I will "sue him," but doing an X ray can be used as a powerful and convincing tool for the hospital to frighten pet owners even more to push for THOUSANDS $$$$ more in expensive and unnecessary diagnostics and treatments. Dr. Randy Posada even went as far as telling me to "be prepared for end of life" arrangement for my dog because I refused their pressure to authorize the X-ray they tried so hard to sell. As for the offer to perform the radiographs at no charge mentioned in the Dr. Michael Hyder's reply below, I specifically asked Dr. Posada who was the attending vet to my dog about it. He explained that the "free" offer applies only to taking the radiographs. The interpretation and analysis of those radiographs would still cost approximately $600. In other words, while the imaging itself may be advertised as free, obtaining the diagnostic information that gives the radiographs any clinical value still carries a substantial fee. The complimentary snacks, bottled water, coffee, and tea displayed in the waiting room mean absolutely nothing. They create the appearance of a caring hospital while terrified pet owners are being scared and pressured into authorizing thousands of dollars in diagnostics during the most vulnerable moments of their lives. I left feeling disheartened and disgusted by the cold calculation, manipulation, and coercion. I would never return, and I would never recommend this hospital to any pet owner. If you go because it's after business hours and no regular pet hospitals are open, be prepared to be pressured into accepting a $650 X-ray and $600 blood test even for a dog sneeze. UPDATE: Reply to Director/owner Dr. Michael Hyder Dear Dr. Hyder, I disagree with your characterization of the events surrounding Mickey's visit. Your letter states that veterinarians must be able to communicate their concerns, risks, recommendations, and limitations so that clients can make informed decisions. I fully agree. At no point did I refuse to hear Dr. Posada or your recommendations. I listened, asked what information the radiographs were expected to provide, and how the findings would specifically alter Mickey's treatment plan. Despite asking multiple times how the results would affect Mickey's treatment specifically, I never received a direct answer. That is the information necessary for informed consent. You also told me that if I declined the radiographs, you or the hospital could lose your veterinary license and that I could later sue you. I ask that you identify the medical, legal, or professional basis for those representations. Is it VEG's policy to advise clients that a veterinarian's license is jeopardized whenever an owner declines a recommended diagnostic test? If not, what basis did you make those representations to me? read more

Dr. Horwitz was far from professional during our visit. She was dismissive of my pet's needs and did not thoroughly explain the diagnosis or treatment plan. She made comments such as, "Since money is a concern for you," which felt insensitive and inappropriate, especially considering I had already agreed to a bill of approximately $1,500. What stood out most was that her focus seemed to be on payment rather than patient care. In an already stressful and emotional situation, I expected more compassion and empathy. Additionally, Dr. Horwitz loudly shouted across the hospital, "DID THEY PAY?" regarding a man leaving with birds. Everyone in the lobby turned to look at him. After a veterinary technician responded that he had paid, Dr. Horwitz simply laughed it off. I found this behavior unprofessional and embarrassing for the man involved. Overall, I would strongly recommend requesting a different veterinarian if possible. Pet owners deserve clear communication, compassion, and empathy, especially when facing a serious illness with their pet. Unfortunately, my experience with Dr. Horwitz lacked all three. read more

Horrible experience!! Do not recommend at all! We got there around 1 am and understandably there was a wait because there were a few patients. However after FOUR HOURS and two other patients just leaving due to the wait, we also decided to leave. The doctor was literally running around like a chicken with her head cut off . She kept saying she was going to get to us, especially because we were now her last patients being that the others just walked out. She decided to look at a procedure video instead of helping our baby that was in pain. What a joke, no real concern! We are furious! We drive from yucca valley in the middle of the night to not even be helped. They just made her more uncomfortable by taking a rectal temp, for no follow up. Just bring your loved ones elsewhere for true care, read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Palm Desert, California

Our daughter's 7 month old Bernadoodle Indy had us scared. We were puppy sitting and Indy came to us having been exposed to Pneumovirus at Puppy Daycare and was on an antibiotic. Instead of getting better, she had other symptoms pop up. Our regular vet, El Paseo Animal hospital didn't have an opening for two weeks and recommended we go to VEG ER for pets on San Pablo. VEG ER gets 5+ stars ***** Responsiveness - saw us immediately ***** Quality of care top notch ***** Cleanliness ***** Staff support - they went extra mile. Called Indy's Santa Monica vet for records, showed me how to administer drugs, friendly and caring Javier (tech) and Dr. Ross Massimiano treated Indy (and calmed me down). It's been 3 days of the new treatment they prescribed and I'm thrilled to share Indy is back to her joyful Zoomie self. Thank you to VEG ER. If I can trust them with my grandpuppy, you can trust them too!!! read more

VEG ER for Pets - Thanks to VEG ER Indy's feeling great! - Emergency Pet Hospital Near Me - Palm Desert, California

The staff is excellent, as is the communication. I was greeted the second I walked in. As a matter of fact, they even came to open the door for me & triage began immediately. I was able to be with Kiko the entire time I was there (except for xrays) up until the time he was in his kennel pending surgery, when I left. I am his petsitter, and their communication was equally fantastic with his people. I already took a bunch of refrigerator magnets to give out to friends. read more

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Our cat, Zasu, was having an emergency, so we googled "Emergency Vet Near Me" and came to VEG ER from our home in Palm Springs. An easy drive (at 4:30AM) and easy to find. A truly amazing facility. It is set up like a giant ER. No lobby. You can be with your pet the entire time. Dr Chung and the entire staff were kind, compassionate and professional. Sadly, our Zasu had to cross the rainbow bridge. Again, such kind and compassionate care. Her passing was quiet, calm and dignified. If you are in need of an emergency vet, I can highly recommend VEG ER. read more

VEG ER for Pets - Zasu Puss 2017-2026 - Emergency Pet Hospital Near Me - Palm Desert, California

This is my second review of this location of VEG. It was finally time to say goodbye to my dear Scrappy, the dog that got me through the death of my husband not long ago. I'm now a 80 year old widow. Actually it was Christ Day when my husband past. Scrappy was there for me when no one else was, however, he started having really bad seizures, went blind because of cataracts and his quality of life was declining fast. I knew exactly who to call. You will never find more compassionate people than VEG. I was put in a private room with Scrappy on my lap, not a cold table. It had low lighting, soft music playing and candles and a jar of Hershey Kisses. No dog should ever go to heaven without tasting chocolate. Let me spend all the time I wanted with him. They gave me a buzzer and said to push it when I was ready. When the vet came in, she sat on the floor and gave him a sedative. about a minute later she gave him his final shot and stayed until he was gone. They let me stay with him as long as I wanted. And believe it or not, they didn't charge me a dime. read more

VEG ER for Pets - My boy Scrappy. - Emergency Pet Hospital Near Me - Palm Desert, California

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They greeted me right away. Took care of my dogs and the bill wasn't bad at all. She didn't push unnecessary testing. It was 3 am. I am so appreciative of the DR and support staff. read more

VEG ER for Pets - Puppies with a cough. We had to isolate . - Emergency Pet Hospital Near Me - Palm Desert, California

We brought our 13yo Shih Tzu in last night (this morning) after noticing gastric distress that included passing rocks/sand, etc. They answered my call immediately and were ready for us when we arrived. Dr. Posada and Brandie were incredibly kind, as was the entire team in the ER. I so appreciated the open concept and that we were able to be by our little guy's side for everything...except the XRays, of course. We even sat there during the endoscopy where they removed the rock that had lodged in his stomach. The entire operation is run very well, and I was blown away by how much attention we received even with multiple other patients in need. The waiting areas are very comfortable and set up perfectly for your comfort during very tense and long hours. That all being said, I hope we never have to see any of these people again. (Haha) However, if the need for emergency vet care ever arises again, I will immediately head for VEG. Thank you all...so so so so so much. And, Emmett thanks you, too!! read more

The best animal ER hospital ever. Everyone there is so kind and they make you feel so comfortable while you're waiting with your pet. They have treated my dog so good. So happy they finally have a ER animal hospital in the desert. read more

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Love this idea the owner has chosen to focus on PETS & PARENTS staying together the whole time. It's nerve racking in the first place taking your animals to the vet for both owner and pet. This is a heartfelt, brilliant and important way to make a traumatic experience and situation so much easier and better. So Thank You for making this happen! I just moved to the area and looking for where I can take my two doggie children lol and I definitely found my Place! read more

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No need to write a long review. cause its simple BEST EXPERIENCE, EXCELLENT CARE AND COMPASSION. very detailed examination answered all our questions every part of the staff was great loved the open floor plan. read more

Our first experience there. Was absolutely incredible. Everyone is so friendly and just about the client experience. Dr. Morey was kind and kept working until she found our sweet Golden Retriever, Harley had a UTI. Also, an ear infection. Harley was happy the whole time, wagging his tail during the tests. The tests were professional and quick. Harley hardly minded. We left with antibiotics and drops for his ears. We've been to several vets over the years, here in the valley, and in Orange County and I have to say this place is top notch! This will be our go to place. read more

I have to say this place was busy with cats, dogs and even a bird. Some walked in, carried or used a gurney. Issues of seizing, vomiting, diarrhea, limping, everything under the sun. They were packed, no one took breaks. Here your pets come first. Awesome team Thanks to everyone on staff. read more

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Words cannot describe how grateful we are to VEG and their staff. A 24-hour emergency vet is a must in the area and I'm so glad this place was here when our diabetic dog, Cloe, started having seizures. Compassion and empathy show in their care. VEG's open concept is incredible and you can stay with your pet all 24 hours if you want. You can be by right their side as they receive treatment. When available, staff can also prep a private room for you to be with your pet to provide a bit of peace & quiet with them. It's heartbreaking to see them suffer and know there's nothing you can do about it, but trust the professionals. I know not every family is as lucky, but I'm so, so thankful that we walked out of there with discharge papers. Our dog came home with us a couple days later. As expected, the medical bills were crazy expensive and they do want you to pay for treatment upfront (once the emergency has been stabilized). We were fortunate enough to be able to do so, until our dog was well enough to go home. They do have payment plan options through the online payment portal. Lastly, Dr. Wellard and Dr. Chung are masterclass with their approach to distraught families and they truly take the time to explain the situation, bring up next steps, and wait for any questions. The empathy for patients and families is truly appreciated. Dr. Horowitz took over Cloe's case and her confidence in our dog going home was really nice to hear. We also have to note that Amanda, Levi, and Cici were exceptional staff and so kind and careful with our baby. Amie first greeted us when we got there, and she was really attentive and a helpful resource all weekend. Brittany also brought a positive energy to the end of our visit. Cloe thanks you all!!! She has since seen her regular vet specialist for follow ups, and is back to wagging her tail again, just like normal. Well, as normal as a 14 year old dog with diabetes can be. She's doing much better and it would not have been without VEG. read more

VEG ER for Pets - Cloe under VEG's care - Emergency Pet Hospital Near Me - Palm Desert, California

I was grateful to find a 24-hour emergency veterinary hospital available when our dog needed urgent care. Upon arrival, the facility itself was very impressive, modern, and well-equipped. One thing I appreciated most was that Dr. Langeness was willing to take the time to answer our questions and address our concerns. As worried pet owners facing an unexpected emergency, that level of communication and patience meant a great deal to us. Dr. Langeness was the veterinarian initially assigned to our dog. Although it took some time for her to come examine him, once she did, she was extremely thorough in her evaluation. She carefully assessed our dog's condition and worked with us to develop a treatment plan that was both medically appropriate and financially realistic. Emergencies are stressful enough, especially when they happen unexpectedly and involve significant expenses, so her willingness to discuss options and explain the situation was greatly appreciated. The veterinary technicians, particularly Jada and Mary, were outstanding. They were kind, attentive, informative, knowledgeable, compassionate, professional, and helped make a difficult situation much easier to navigate. Unfortunately, our experience changed after our dog was admitted overnight. The level of care did not seem consistent with what we observed while we were present. When we returned the following morning, we noticed that one of our dog's legs was severely swollen. We later discovered that the IV catheter had become displaced, causing IV fluids to infiltrate the surrounding tissue rather than entering the bloodstream. What concerned us most was that this issue had apparently gone unnoticed and undocumented until we pointed it out ourselves. By that time, Dr. Horwitz was the attending veterinarian. Regrettably, our interactions with her were very disappointing. We found her to be impersonal, dismissive, and far from professional. She seemed irritated by our questions and concerns and made little effort to hide her frustration. As worried pet owners, we were simply trying to understand our dog's condition and treatment, but we were made to feel as though our questions were unreasonable. Compassion and communication are essential qualities in emergency medicine, and unfortunately, we did not experience either during our interactions with her. Additionally, she never checked in with us to ask how our dog was doing or address our concerns. I found her insecure, arrogant and condescending. The only reason I can think why she dismissed our questions was because she didn't have the answers to them. Please ask for a different Dr!! Another concern was the overall cleanliness of the facility. After our visit, our dog developed a rash, which raised questions about sanitation practices. During our time there, we never observed any cleaning staff working in the areas we visited. While I cannot say with certainty that the rash was related to the facility, it is something worth mentioning. Overall, I believe this hospital has some excellent staff members Like Dr. Langaness and techs Mary and Jada who genuinely care about animals and their owners. However, there appear to be issues with staffing levels, consistency of care, communication, and facility maintenance. The company would benefit from hiring more veterinarians and technicians, ensuring employees are adequately supported and compensated, and prioritizing compassionate patient and client care. While I appreciate the help we received during an emergency, there is definitely room for improvement. read more

Our beloved Daphne was in distress. They told us to come in. They greeted us, welcomed us, rushed her in, included us in the treatment, gave her marvelous care, but she had serious pneumonia and was aged and did not make it. I think the world of those people and the care they gave my baby and the love they showed us. Thank you, VEG crew. read more

I can't give enough praise for this place. Roxy was not feeling well at all, and we made the right choice bringing her into VEG ER. From the moment we arrived, the caring staff immediately began checking her out. The vet took her time, thoroughly examined Roxy, and discovered the problem right away. She needed a quick procedure, and just a couple hours later, Roxy was back home recovering comfortably. Thank you to everyone at VEG ER for the compassion, professionalism, and outstanding care you gave Roxy! read more

Second time here with 2 different dogs. 5 stars was an understatement, they're really good here. It's actually amazing how nice and caring the staff is. I saw some complaints about it being pricey but it's always been pretty reasonable when we've gone. Highly recommend VEG ER! read more

We were referred by Vetco to take our pup here for emergency care. We walked in, greeted at the door, asked what symptoms our pup was dealing with, this is when full action took place of getting her to a table, getting vitals and even an ultrasound right in front of us and all happened in seconds of walking in. No waiting, no signing papers. I felt like I was transformed into a tv episode of ER. This experience was fantastic! I would highly recommend this place for pet emergency care. Staff was super nice, caring and helpful. Gave you the best service and care for your pets needs. Staff also asked if we would be staying during our pups hospitalization as visiting hours is 24 hours and just walk in and stay as long as you'd like. Wow, just outstanding. Fairly new being open for 2 years, open concept care. Glad we came here and got this experience as it is like no other. read more

VEG ER for Pets - Cherry girl getting oxygen treatment. Green band is her IV for meds. - Emergency Pet Hospital Near Me - Palm Desert, California

This place is amazing My puppy was having seizures for the first time in her life at nine years of age when I walked through the front door, they grabbed my dog and started administering help immediately This place is just so amazing from Dr. Michael to giving me exact examination of what was happening to my dog to telling me go sit with my dog and I could be with her to Leo the vet technician I think that's correct Who administered my dog IV and medicine? I just can't say enough good things about this place. If you ever have a pet emergency go here they will take very very good care of you. read more

At around 4 a.m., I brought my cat, Sora, in for an examination because he seemed to be having trouble breathing. From the moment I walked in, the nurses and doctor immediately stepped in and began caring for him. I have never experienced a vet that showed this level of urgency and compassion. Dr. V was absolutely wonderful. She was attentive, patient, and took the time to listen carefully to everything I had to say. She thoroughly examined my cat and explained everything in a way that made me feel reassured and informed. Thankfully, there was no serious danger, but the care, attention, and genuine concern they showed for my cat meant so much to me. read more

Our 5 mo. Mini doxie ate a rock and had to have it surgically removed from the minute we got there we were amazed at the imitate response from the staff , so grateful for all of you and a huge thank you from all of my family George is home and resting. read more

I had a beloved pet cat die suddenly today. I'm a senior on a fixed income and couldn't afford cremation for my fur baby. When I called and inquired about the cost and explained my situation, they told me to bring her to them. I took her in , they immediately put me in a room with her, a vet came in and examined her, confirming the worst. I signed some paperwork expecting maybe a discount. I was informed that they were going to cover the cost for me. The compassion they showed me was unbelievable. I'm so grateful to them for everything. I'm not one to write Yelp reviews, in fact this is a first for me. These people are awesome! read more

Took our dog in due to a neurological emergency at 1:00 a.m.. The staff was very compassionate and helpful.. especially the vet. Only reason for four stars instead of five is that the technician had a hard time getting an IV line in her paw and she was really stressing, so we had to ask for a sedative so she could calm down. Then they kept trying to have me fill out information on the app that was not working, as I'm watching my dog suffer on the table. It's all just a blur now but in the end she ended up not surviving whatever was happening in her brain and we had to have her put down. The vet was very compassionate and gentle and that was important as we said our goodbyes to our beloved 15-year-old baby. I thank God for this place because I have no idea what we would have done without them being open at that time. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Palm Desert, California

I had the worst experience here. Dr Li was almost like a car salesman. Gave me an estimate over $2500 for my dog that was vomiting. Went to Dr Butchko the next day and everything was taken care of for under $500. Never again! read more

VEG ER for Pets - Dr Butchko's services - Emergency Pet Hospital Near Me - Palm Desert, California

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I've been to vet ER appointments before that were cold, sterile, and only added to my stress and my dog's. This was my first true emergency, and the difference was night and day. Dr. Hsu and nurse Luz were extraordinary. From the moment we walked in, they were calm, compassionate, and professional. What meant the world to me was that they let me stay with my dog every step of the way, right up until surgery. That kind of care is rare and it made all the difference. I never felt alone, and more importantly, neither did he. I'm so grateful this clinic was right across the street when I needed it most. I hope I never need to come back, but if I ever do, I know my boy is in the best hands. Thank you Dr. Hsu and Luz. You turned one of the worst moments of my life into something I could actually get through. read more

I want to applaud the Veterinary Emergency Group staff for their immediate, professional, thorough, and compassionate care for my 14 year old Shar Pei/ Pit mix Sophie. Her health had declined quickly, and I hesitated taking her to a vet due to her previous traumatic experiences at the vet, which resulted in her having a meltdown and extremely aggressive. They listened to my concerns during my initial phone call, and immediately attended to her upon my arrival at 1100 pm. At the late hour they had 7-8 staff on site, including a vet, which was impressive. The facility is similar to a human ER, with a triage type of system and high-end equipment. As soon as Sophie arrived, without hesitation, numerous assistants were taking her vitals, doing an ultrasound, and giving her comprehensive care. When she started showing aggression, they professionally asked if I could step back, to see if Sophie was trying to protect me. As soon as I removed myself from her sight, she calmed down and she let them work on her. I wish I knew this before, with other vet attempts. After checking her vitals, and an ultrasound, the attending vet throughly explained Sophie's situation, and gave me my options with empathy and kindness. After a thorough discussion with the vet, it was determined Sophie's medical issue was not reversible, and she could not be made more comfortable. She was in pain, and with great difficulty I made the humane decision. The staff was very empathetic and kind, and explained what would go on during her euthanasia. They gave us a private room, and let us take as much time as we needed. This is never an easy situation or decision, but all the staff was very respectful and kind. Considering the immediate quality care Sophie received, the high-tech facility, I felt the pricing was fair and appropriate. I hope for no more emergencies, but I would not hesitate to recommend VEG. read more

VEG ER for Pets - Sweet Sophie - Emergency Pet Hospital Near Me - Palm Desert, California

Our fur baby Asher (3 week old orphaned pup) was struggling with his breathing and unfortunately needed to be put down. It was one of the hardest things we've ever had to do but the staff here was truly the best. Made such a difference to have people who care about what they do and how you feel instead of how much they will make out of you. Super blessed to have came across this place. Thank you for putting my sweetest goodest boy to rest. Couldn't express more how much I'd recommend this place and how great they were to us and to our boy. read more

I had to take my 17 year old cat somewhere becausing he was actively dieing and starting to suffer. My local vet was unavailable. My daughter suggested bringing him here. MAC and I were escorted to a comfort room immediately and was seen immediately. No treatment or tests were warranted, they knew.as did I. They made MAC as comfortable as he could be while reassuring me. The staff was so caring, comforting, informative compassionate and understanding. Thry made MACs last moments the best they could be. The staff went above and beyond. Thank you Veggies, you are the best! read more

This is the most amazing vet hospital I have ever been to as a lifelong dog owner. My baby was very ill and I took her there tonight, the care, compassion and kindness we received will never be forgotten. When you walk in it's better than a human ER. Dr. Peckham and Amie were amazing and the rest of the staff I didn't get names for were too. read more

The doctor, nurses and team took care of my 12 year-old cat Dudley. I didn't know what was wrong with him, the doctor made us at the door as soon as we walked in she examined him, looked in his mouth and knew what the problem was immediately. This triage for pets is an amazing thing to witness the attention the courtesy, the professionalism, the team work team spirit, the communication across the room with one another everybody was just working in unison with each other and with whatever pet they were with. It didn't seem to matter if you were a doctor, nurse technician or what your title was. People were helping each other out. They were on the floor, kneeling next to a pet, putting a catheter in from carrying a pet into x-ray assisting at the exam tables, it was a parent that everyone knew their job and knew how to do it and when to do it.. This is a mash triage unit at its finest! Way to go, VEG! And Thank you!!!! Denise & Dudley Courson read more

I brought my dog here for help my dog ended up dead less 1.2 seconds everything happened very fast and unfortunate I came for help and left without my best friend :( needs better communication with owners and you shouldn't just grab a pet without approval I wasn't sure what was happening it's very frustrating and disappointing experience after all they took very long and seemed very careless about the way treated my dog... do better at this location . read more

I've been to VEG in Palm Desert multiple times since they opened, and we were actually one of their first patients. It's a very different experience from a typical vet because of their open concept style. While it's nice if you can get a private room, there's a good chance you'll be out in the open lobby area near operating tables with other animals being treated. Our first couple of visits were good, albeit pricey. However, our most recent experience was incredibly disappointing and will be our last. My partner took in our 13 year old senior dog because he had a swollen left leg. Check in was immediate, and there was a very quick initial visit with a male doctor who asked a few questions, and then we never saw him again. She sat waiting for about two hours before anyone returned with next steps. After the long wait, a new vet came in and essentially did the same thing, though with a more thorough look. During that exam, she mentioned the swelling could be related to the lymphatic system and did not seem concerned about a bone issue. When they finally came back with a plan, we were sent a link to an estimate for over $2,600 purely for diagnostics. Treatment was obviously unknown, so not included in that number. My partner called me to discuss it, and the reality is that we just did not feel comfortable to drop that much on testing alone. My partner asked if there were other options, but there was never a feeling of starting with the most basic tests and going from there. They did not want to budge from their protocol, which is when you start to feel more like a dollar sign and less like a pet parent. When she shared our financial concerns, the nurse actually had the nerve to say we weren't going to get cheaper care elsewhere. The communication became noticeably tense, and we felt heavily judged. We finally agreed to a reduced diagnostic plan and waited another two hours. They ran blood tests and an ultrasound, which they said came back without any major concerns. They ended up doing even fewer tests than we had agreed to pay for, but the entire process felt like a battle just to advocate for our dog and our finances. Because we declined their maximum diagnostic plan, they basically said they couldn't help him since they "couldn't do the full workup." They even had the audacity to question his quality of life. Ultimately, after 6.5 hours, my partner left with a bill for over a thousand dollars (about half the cost of their initial estimate), some pain meds, an antibiotic, and absolutely no real answers. We are left with just uncertainty, a medicated dog with a swollen leg, and regret over the visit. We will not be returning. read more

2 1 4.9 (122) Reviews All baby15 door11 compassion9 walking8 +6 Sort by Most relevant Newest Highest Lowest Natalie Andrews 11 reviews·4 photos The best Animal ER that I have ever been too, and I have gone to a lot in the last 30 years as well as worked at 3. I called ahead, and receptionist was super kind. I received a text to "check in" and staff greated my Great Dane and I at ... More Chelsea Venture 6 reviews·4 photos a month ago Such a caring staff here at VEG. My happy boy, Whiskey, was brought in a few weeks ago for a critical emergency late in the night. They worked quickly to stabilize him and walked me through every step of the process, ensuring I understood ... More Photo 1 in review by Chelsea Venture Photo 2 in review by Chelsea Venture Photo 3 in review by Chelsea Venture 2 anessa woods Local Guide·14 reviews·7 photos 2 months ago I can't say enough nice things about Veg. I brought my dog in one evening for an emergency and was immediately greeted by a nice veterinarian. They took my info and I was escorted to the waiting area and offered a beverage. Within a few ... More Photo 1 in review by anessa woods Photo 2 in review by anessa woods 4 Katie Anderson 10 reviews·1 photo a week ago New Highly recommend! So so nice and kind, took very good care of my fur baby and got us on our way for a reasonable price. I would go back anytime I need to see a vet asap without an appointment. Everyone working there was the most friendly staff I have ever encountered when having to go to an emergency vet. Photo 1 in review by Katie Anderson 1 Natalie Andrews 11 reviews·4 photos 17 hours ago New The best Animal ER that I have ever been too, and I have gone to a lot in the last 30 years as well as worked at 3. I called ahead, and receptionist was super kind. I received a text to "check in" and staff greated my Great Dane and I at the door. My baby was triaged immediately and we were given a room with a comfy blanket for Addy a couch for me. Dr. Chung came in very quickly and listened to my concerns, she actually spent time with me and Addy. I have not had that experience at an ER vet in years! Amanda was our vet tech, who was also amazing. Since Addy is a big girl,, I watched people work with her in x_ray (i was able to watch) and they xrayed her entire body to look for suspicious cancer cells and did a full blood panel. I expected them to keep adding on additional charges, but NO! I paid exactly the original quote. Both Dr. Chung and Amanda discussed the results and after care throughly. Super easy checkout. Dr. Chung will be calling with the radiologistfindings in an hour. The only thing I wish they had was a partnership with Trupanion. Awesome experience! read more

VEG ER for Pets - Addy Cakes loved her care - Emergency Pet Hospital Near Me - Palm Desert, California

We recently needed to use the services at VEG ER in Palm Desert one late evening for our Golden Retriever. Everyone there, from the Technicians, nurses and doctors took great care of us, showing genuine care, concern and incredible patience and kindness. There was even a follow up call the next day to check in and see how she was doing. We can't THANK YOU all enough for the care we received. I wish i could leave 10 STARS!!!!! ********** read more

Had to put my senior dog down last night. The staff were amazing. They understood what was happening and they were so kind. I left without my best friend but I felt at peace with the decision. Thank you again. read more

The veg for pet it the terrible pace do not take your animals here they're rude and they're very disrespectful. I was trying to get my dog for an emergency so they can see my little Chiweenie first the nurse to answer the phone. The receptionist said yeah sure go ahead just go ahead and bring her then when I got there, they told me something told different that they couldn't take her off this blah blah blah stuff and let me tell you something. These doctors are not worth. It is a terrible and emergency place to take your animals. Do not take them. Just take them better to the one in Jefferson in India. It's much better. They take good care of your animals there read more

Had an excellent experience with kind staff and an awesome veterinarian! I'm so glad this clinic is available to our community. Special thanks to our vet who found and removed a thorn from my dog's paw. It is the same color as his fur and was hard to identify. read more

VEG ER for Pets - Thorn that was removed from my dog's paw - Emergency Pet Hospital Near Me - Palm Desert, California