The staff is excellent, as is the communication. I was greeted the second I walked in. As a matter of fact, they even came to open the door for me & triage began immediately. I was able to be with Kiko the entire time I was there (except for xrays) up until the time he was in his kennel pending surgery, when I left. I am his petsitter, and their communication was equally fantastic with his people. I already took a bunch of refrigerator magnets to give out to friends. read more

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This is my second review of this location of VEG. It was finally time to say goodbye to my dear Scrappy, the dog that got me through the death of my husband not long ago. I'm now a 80 year old widow. Actually it was Christ Day when my husband past. Scrappy was there for me when no one else was, however, he started having really bad seizures, went blind because of cataracts and his quality of life was declining fast. I knew exactly who to call. You will never find more compassionate people than VEG. I was put in a private room with Scrappy on my lap, not a cold table. It had low lighting, soft music playing and candles and a jar of Hershey Kisses. No dog should ever go to heaven without tasting chocolate. Let me spend all the time I wanted with him. They gave me a buzzer and said to push it when I was ready. When the vet came in, she sat on the floor and gave him a sedative. about a minute later she gave him his final shot and stayed until he was gone. They let me stay with him as long as I wanted. And believe it or not, they didn't charge me a dime. read more

VEG ER for Pets - My boy Scrappy. - Emergency Pet Hospital Near Me - Palm Desert, California

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At around 4 a.m., I brought my cat, Sora, in for an examination because he seemed to be having trouble breathing. From the moment I walked in, the nurses and doctor immediately stepped in and began caring for him. I have never experienced a vet that showed this level of urgency and compassion. Dr. V was absolutely wonderful. She was attentive, patient, and took the time to listen carefully to everything I had to say. She thoroughly examined my cat and explained everything in a way that made me feel reassured and informed. Thankfully, there was no serious danger, but the care, attention, and genuine concern they showed for my cat meant so much to me. read more

The best animal ER hospital ever. Everyone there is so kind and they make you feel so comfortable while you're waiting with your pet. They have treated my dog so good. So happy they finally have a ER animal hospital in the desert. read more

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Horrible experience!! Do not recommend at all! We got there around 1 am and understandably there was a wait because there were a few patients. However after FOUR HOURS and two other patients just leaving due to the wait, we also decided to leave. The doctor was literally running around like a chicken with her head cut off . She kept saying she was going to get to us, especially because we were now her last patients being that the others just walked out. She decided to look at a procedure video instead of helping our baby that was in pain. What a joke, no real concern! We are furious! We drive from yucca valley in the middle of the night to not even be helped. They just made her more uncomfortable by taking a rectal temp, for no follow up. Just bring your loved ones elsewhere for true care, read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Palm Desert, California

Our daughter's 7 month old Bernadoodle Indy had us scared. We were puppy sitting and Indy came to us having been exposed to Pneumovirus at Puppy Daycare and was on an antibiotic. Instead of getting better, she had other symptoms pop up. Our regular vet, El Paseo Animal hospital didn't have an opening for two weeks and recommended we go to VEG ER for pets on San Pablo. VEG ER gets 5+ stars ***** Responsiveness - saw us immediately ***** Quality of care top notch ***** Cleanliness ***** Staff support - they went extra mile. Called Indy's Santa Monica vet for records, showed me how to administer drugs, friendly and caring Javier (tech) and Dr. Ross Massimiano treated Indy (and calmed me down). It's been 3 days of the new treatment they prescribed and I'm thrilled to share Indy is back to her joyful Zoomie self. Thank you to VEG ER. If I can trust them with my grandpuppy, you can trust them too!!! read more

VEG ER for Pets - Thanks to VEG ER Indy's feeling great! - Emergency Pet Hospital Near Me - Palm Desert, California

Our cat, Zasu, was having an emergency, so we googled "Emergency Vet Near Me" and came to VEG ER from our home in Palm Springs. An easy drive (at 4:30AM) and easy to find. A truly amazing facility. It is set up like a giant ER. No lobby. You can be with your pet the entire time. Dr Chung and the entire staff were kind, compassionate and professional. Sadly, our Zasu had to cross the rainbow bridge. Again, such kind and compassionate care. Her passing was quiet, calm and dignified. If you are in need of an emergency vet, I can highly recommend VEG ER. read more

VEG ER for Pets - Zasu Puss 2017-2026 - Emergency Pet Hospital Near Me - Palm Desert, California

I have to say this place was busy with cats, dogs and even a bird. Some walked in, carried or used a gurney. Issues of seizing, vomiting, diarrhea, limping, everything under the sun. They were packed, no one took breaks. Here your pets come first. Awesome team Thanks to everyone on staff. read more

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I brought my dog here for help my dog ended up dead less 1.2 seconds everything happened very fast and unfortunate I came for help and left without my best friend :( needs better communication with owners and you shouldn't just grab a pet without approval I wasn't sure what was happening it's very frustrating and disappointing experience after all they took very long and seemed very careless about the way treated my dog... do better at this location . read more

Second time here with 2 different dogs. 5 stars was an understatement, they're really good here. It's actually amazing how nice and caring the staff is. I saw some complaints about it being pricey but it's always been pretty reasonable when we've gone. Highly recommend VEG ER! read more

I can't give enough praise for this place. Roxy was not feeling well at all, and we made the right choice bringing her into VEG ER. From the moment we arrived, the caring staff immediately began checking her out. The vet took her time, thoroughly examined Roxy, and discovered the problem right away. She needed a quick procedure, and just a couple hours later, Roxy was back home recovering comfortably. Thank you to everyone at VEG ER for the compassion, professionalism, and outstanding care you gave Roxy! read more

The veg for pet it the terrible pace do not take your animals here they're rude and they're very disrespectful. I was trying to get my dog for an emergency so they can see my little Chiweenie first the nurse to answer the phone. The receptionist said yeah sure go ahead just go ahead and bring her then when I got there, they told me something told different that they couldn't take her off this blah blah blah stuff and let me tell you something. These doctors are not worth. It is a terrible and emergency place to take your animals. Do not take them. Just take them better to the one in Jefferson in India. It's much better. They take good care of your animals there read more

Words cannot describe how grateful we are to VEG and their staff. A 24-hour emergency vet is a must in the area and I'm so glad this place was here when our diabetic dog, Cloe, started having seizures. Compassion and empathy show in their care. VEG's open concept is incredible and you can stay with your pet all 24 hours if you want. You can be by right their side as they receive treatment. When available, staff can also prep a private room for you to be with your pet to provide a bit of peace & quiet with them. It's heartbreaking to see them suffer and know there's nothing you can do about it, but trust the professionals. I know not every family is as lucky, but I'm so, so thankful that we walked out of there with discharge papers. Our dog came home with us a couple days later. As expected, the medical bills were crazy expensive and they do want you to pay for treatment upfront (once the emergency has been stabilized). We were fortunate enough to be able to do so, until our dog was well enough to go home. They do have payment plan options through the online payment portal. Lastly, Dr. Wellard and Dr. Chung are masterclass with their approach to distraught families and they truly take the time to explain the situation, bring up next steps, and wait for any questions. The empathy for patients and families is truly appreciated. Dr. Horowitz took over Cloe's case and her confidence in our dog going home was really nice to hear. We also have to note that Amanda, Levi, and Cici were exceptional staff and so kind and careful with our baby. Amie first greeted us when we got there, and she was really attentive and a helpful resource all weekend. Brittany also brought a positive energy to the end of our visit. Cloe thanks you all!!! She has since seen her regular vet specialist for follow ups, and is back to wagging her tail again, just like normal. Well, as normal as a 14 year old dog with diabetes can be. She's doing much better and it would not have been without VEG. read more

VEG ER for Pets - Cloe under VEG's care - Emergency Pet Hospital Near Me - Palm Desert, California

Our 5 mo. Mini doxie ate a rock and had to have it surgically removed from the minute we got there we were amazed at the imitate response from the staff , so grateful for all of you and a huge thank you from all of my family George is home and resting. read more

We were referred by Vetco to take our pup here for emergency care. We walked in, greeted at the door, asked what symptoms our pup was dealing with, this is when full action took place of getting her to a table, getting vitals and even an ultrasound right in front of us and all happened in seconds of walking in. No waiting, no signing papers. I felt like I was transformed into a tv episode of ER. This experience was fantastic! I would highly recommend this place for pet emergency care. Staff was super nice, caring and helpful. Gave you the best service and care for your pets needs. Staff also asked if we would be staying during our pups hospitalization as visiting hours is 24 hours and just walk in and stay as long as you'd like. Wow, just outstanding. Fairly new being open for 2 years, open concept care. Glad we came here and got this experience as it is like no other. read more

VEG ER for Pets - Cherry girl getting oxygen treatment. Green band is her IV for meds. - Emergency Pet Hospital Near Me - Palm Desert, California

This place is amazing My puppy was having seizures for the first time in her life at nine years of age when I walked through the front door, they grabbed my dog and started administering help immediately This place is just so amazing from Dr. Michael to giving me exact examination of what was happening to my dog to telling me go sit with my dog and I could be with her to Leo the vet technician I think that's correct Who administered my dog IV and medicine? I just can't say enough good things about this place. If you ever have a pet emergency go here they will take very very good care of you. read more

I've been to vet ER appointments before that were cold, sterile, and only added to my stress and my dog's. This was my first true emergency, and the difference was night and day. Dr. Hsu and nurse Luz were extraordinary. From the moment we walked in, they were calm, compassionate, and professional. What meant the world to me was that they let me stay with my dog every step of the way, right up until surgery. That kind of care is rare and it made all the difference. I never felt alone, and more importantly, neither did he. I'm so grateful this clinic was right across the street when I needed it most. I hope I never need to come back, but if I ever do, I know my boy is in the best hands. Thank you Dr. Hsu and Luz. You turned one of the worst moments of my life into something I could actually get through. read more

I had to take my 17 year old cat somewhere becausing he was actively dieing and starting to suffer. My local vet was unavailable. My daughter suggested bringing him here. MAC and I were escorted to a comfort room immediately and was seen immediately. No treatment or tests were warranted, they knew.as did I. They made MAC as comfortable as he could be while reassuring me. The staff was so caring, comforting, informative compassionate and understanding. Thry made MACs last moments the best they could be. The staff went above and beyond. Thank you Veggies, you are the best! read more

This is the most amazing vet hospital I have ever been to as a lifelong dog owner. My baby was very ill and I took her there tonight, the care, compassion and kindness we received will never be forgotten. When you walk in it's better than a human ER. Dr. Peckham and Amie were amazing and the rest of the staff I didn't get names for were too. read more

Took our dog in due to a neurological emergency at 1:00 a.m.. The staff was very compassionate and helpful.. especially the vet. Only reason for four stars instead of five is that the technician had a hard time getting an IV line in her paw and she was really stressing, so we had to ask for a sedative so she could calm down. Then they kept trying to have me fill out information on the app that was not working, as I'm watching my dog suffer on the table. It's all just a blur now but in the end she ended up not surviving whatever was happening in her brain and we had to have her put down. The vet was very compassionate and gentle and that was important as we said our goodbyes to our beloved 15-year-old baby. I thank God for this place because I have no idea what we would have done without them being open at that time. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Palm Desert, California

I had the worst experience here. Dr Li was almost like a car salesman. Gave me an estimate over $2500 for my dog that was vomiting. Went to Dr Butchko the next day and everything was taken care of for under $500. Never again! read more

VEG ER for Pets - Dr Butchko's services - Emergency Pet Hospital Near Me - Palm Desert, California

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I've been to VEG in Palm Desert multiple times since they opened, and we were actually one of their first patients. It's a very different experience from a typical vet because of their open concept style. While it's nice if you can get a private room, there's a good chance you'll be out in the open lobby area near operating tables with other animals being treated. Our first couple of visits were good, albeit pricey. However, our most recent experience was incredibly disappointing and will be our last. My partner took in our 13 year old senior dog because he had a swollen left leg. Check in was immediate, and there was a very quick initial visit with a male doctor who asked a few questions, and then we never saw him again. She sat waiting for about two hours before anyone returned with next steps. After the long wait, a new vet came in and essentially did the same thing, though with a more thorough look. During that exam, she mentioned the swelling could be related to the lymphatic system and did not seem concerned about a bone issue. When they finally came back with a plan, we were sent a link to an estimate for over $2,600 purely for diagnostics. Treatment was obviously unknown, so not included in that number. My partner called me to discuss it, and the reality is that we just did not feel comfortable to drop that much on testing alone. My partner asked if there were other options, but there was never a feeling of starting with the most basic tests and going from there. They did not want to budge from their protocol, which is when you start to feel more like a dollar sign and less like a pet parent. When she shared our financial concerns, the nurse actually had the nerve to say we weren't going to get cheaper care elsewhere. The communication became noticeably tense, and we felt heavily judged. We finally agreed to a reduced diagnostic plan and waited another two hours. They ran blood tests and an ultrasound, which they said came back without any major concerns. They ended up doing even fewer tests than we had agreed to pay for, but the entire process felt like a battle just to advocate for our dog and our finances. Because we declined their maximum diagnostic plan, they basically said they couldn't help him since they "couldn't do the full workup." They even had the audacity to question his quality of life. Ultimately, after 6.5 hours, my partner left with a bill for over a thousand dollars (about half the cost of their initial estimate), some pain meds, an antibiotic, and absolutely no real answers. We are left with just uncertainty, a medicated dog with a swollen leg, and regret over the visit. We will not be returning. read more

I want to applaud the Veterinary Emergency Group staff for their immediate, professional, thorough, and compassionate care for my 14 year old Shar Pei/ Pit mix Sophie. Her health had declined quickly, and I hesitated taking her to a vet due to her previous traumatic experiences at the vet, which resulted in her having a meltdown and extremely aggressive. They listened to my concerns during my initial phone call, and immediately attended to her upon my arrival at 1100 pm. At the late hour they had 7-8 staff on site, including a vet, which was impressive. The facility is similar to a human ER, with a triage type of system and high-end equipment. As soon as Sophie arrived, without hesitation, numerous assistants were taking her vitals, doing an ultrasound, and giving her comprehensive care. When she started showing aggression, they professionally asked if I could step back, to see if Sophie was trying to protect me. As soon as I removed myself from her sight, she calmed down and she let them work on her. I wish I knew this before, with other vet attempts. After checking her vitals, and an ultrasound, the attending vet throughly explained Sophie's situation, and gave me my options with empathy and kindness. After a thorough discussion with the vet, it was determined Sophie's medical issue was not reversible, and she could not be made more comfortable. She was in pain, and with great difficulty I made the humane decision. The staff was very empathetic and kind, and explained what would go on during her euthanasia. They gave us a private room, and let us take as much time as we needed. This is never an easy situation or decision, but all the staff was very respectful and kind. Considering the immediate quality care Sophie received, the high-tech facility, I felt the pricing was fair and appropriate. I hope for no more emergencies, but I would not hesitate to recommend VEG. read more

VEG ER for Pets - Sweet Sophie - Emergency Pet Hospital Near Me - Palm Desert, California

We recently needed to use the services at VEG ER in Palm Desert one late evening for our Golden Retriever. Everyone there, from the Technicians, nurses and doctors took great care of us, showing genuine care, concern and incredible patience and kindness. There was even a follow up call the next day to check in and see how she was doing. We can't THANK YOU all enough for the care we received. I wish i could leave 10 STARS!!!!! ********** read more

Had to put my senior dog down last night. The staff were amazing. They understood what was happening and they were so kind. I left without my best friend but I felt at peace with the decision. Thank you again. read more

I've brought two of my cats here, and every visit has been met with such genuine compassion and professionalism. I truly can't recommend this place enough. read more

2 1 4.9 (122) Reviews All baby15 door11 compassion9 walking8 +6 Sort by Most relevant Newest Highest Lowest Natalie Andrews 11 reviews·4 photos The best Animal ER that I have ever been too, and I have gone to a lot in the last 30 years as well as worked at 3. I called ahead, and receptionist was super kind. I received a text to "check in" and staff greated my Great Dane and I at ... More Chelsea Venture 6 reviews·4 photos a month ago Such a caring staff here at VEG. My happy boy, Whiskey, was brought in a few weeks ago for a critical emergency late in the night. They worked quickly to stabilize him and walked me through every step of the process, ensuring I understood ... More Photo 1 in review by Chelsea Venture Photo 2 in review by Chelsea Venture Photo 3 in review by Chelsea Venture 2 anessa woods Local Guide·14 reviews·7 photos 2 months ago I can't say enough nice things about Veg. I brought my dog in one evening for an emergency and was immediately greeted by a nice veterinarian. They took my info and I was escorted to the waiting area and offered a beverage. Within a few ... More Photo 1 in review by anessa woods Photo 2 in review by anessa woods 4 Katie Anderson 10 reviews·1 photo a week ago New Highly recommend! So so nice and kind, took very good care of my fur baby and got us on our way for a reasonable price. I would go back anytime I need to see a vet asap without an appointment. Everyone working there was the most friendly staff I have ever encountered when having to go to an emergency vet. Photo 1 in review by Katie Anderson 1 Natalie Andrews 11 reviews·4 photos 17 hours ago New The best Animal ER that I have ever been too, and I have gone to a lot in the last 30 years as well as worked at 3. I called ahead, and receptionist was super kind. I received a text to "check in" and staff greated my Great Dane and I at the door. My baby was triaged immediately and we were given a room with a comfy blanket for Addy a couch for me. Dr. Chung came in very quickly and listened to my concerns, she actually spent time with me and Addy. I have not had that experience at an ER vet in years! Amanda was our vet tech, who was also amazing. Since Addy is a big girl,, I watched people work with her in x_ray (i was able to watch) and they xrayed her entire body to look for suspicious cancer cells and did a full blood panel. I expected them to keep adding on additional charges, but NO! I paid exactly the original quote. Both Dr. Chung and Amanda discussed the results and after care throughly. Super easy checkout. Dr. Chung will be calling with the radiologistfindings in an hour. The only thing I wish they had was a partnership with Trupanion. Awesome experience! read more

VEG ER for Pets - Addy Cakes loved her care - Emergency Pet Hospital Near Me - Palm Desert, California

We had to say goodbye to our 17 year old pup. The staff here were very kind and caring. They made an extremely difficult situation easier. They explained every step and followed our wishes perfectly. read more

Had an excellent experience with kind staff and an awesome veterinarian! I'm so glad this clinic is available to our community. Special thanks to our vet who found and removed a thorn from my dog's paw. It is the same color as his fur and was hard to identify. read more

VEG ER for Pets - Thorn that was removed from my dog's paw - Emergency Pet Hospital Near Me - Palm Desert, California

We have three senior rescue dogs and it has to happen that one little dog from time to time requires help on the weekend or when the primary caregiver has no availability. Well that day came today and after several very helpful discussions in the last few weeks with our own vet, our 12 year old Annie had some digestive issues coupled with some weight loss. We went over to the new, not even two week old 24 hour walk-in Emergency Clinic on 111 in Palm Desert. As I have already read on social media, people are sharing our relief in having such a resource in the valley. We arrived in early evening and were greeted by Max G and several other professionals to triage our situation. It was change of shift around 7pm so the team was clustered to share information on all the pets being cared for in critical care as well as those who were stable. Max explained everything and gave us a comfortable corner sofa so we could be ready for the vet to consult and do some testing. The facility itself is as open and clean as I have ever seen. Every possible modern piece of equipment was there. There is a little critical care station that holds several pets. We had Xrays, medication and great words of advice from extremely helpful Dr. H about the next steps to take. It was so interesting to watch this group of young caregivers, half a dozen of them veterinarians, comfort pet owners and explain very gently what they may expect from a visit to the ER. The vet texts an authorization to treat along with the invoice. Everything moved so efficiently. You can even email your pet's records to the ER so the doctor can review labs, etc. I cannot say enough about the collaboration among people who only recently joined the team and combined their experiences to give us a much-needed local ER. Veg ER takes donations for members of the community who may need assistance. I plan to donate after being treated with so much respect and love. https://www.veterinaryemergencygroup.com/lp/palm-desert-ca?gad_campaignid=22556484184 read more

Thank you! We had the best welcome and care. In our worst day.. where our cat did not have a chance to survive an attack - the team took all their energy - tried everything- gave him a sedative to stop his suffering- were kind and considerate - told us the prognostic- and considered our son being there . gave us a private room to process with our cat to hug. we took the time we needed. than they let us hold him.. they charged us only the bare minimum. We were lucky to find them open so late at night . And with so many staff working with diligence. I recommended to anyone.! We even saw them work on other animals that made it! They were so considerate and kind to the people and the animals. read more

VEG ER for Pets - The team worked together in Harmony. You're allowed us to watch if you want to. feel more confidence to see how they take such good care! - Emergency Pet Hospital Near Me - Palm Desert, California

My elderly service dog was not doing well and VEG took EXCEPTIONAL care of us and I didn't have to take out a loan to pay the bill. It was very reasonable. They are open 24/7 and the staff is literally the best. I will never go anywhere else. Thanks VEG ER staff read more

VEG was so great. Baby Faith was bit by an ant. We were in and out in about an hour. Brittany and Dr Diaz were amazing!! read more

VEG ER for Pets - Beat Emergency vet. - Emergency Pet Hospital Near Me - Palm Desert, California

I had to take my very sick cat in to VEG . The care we received was above and beyond . Unfortunately my boy did not make it . Dr Nelson was compassion kind and caring . The staff was incredible and I am so grateful to have had such understanding and compassion during a very difficult situation. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Palm Desert, California

for $800 they couldnt take my tiny cats temperature, they couldnt seem to inject her at all, they gave her a sedative that didnt work, and then they sent us home with out medication, only an email that no pharmacy can fill USELESS PLACE AVOID! OH and the sedative made her sick for the rest of the day read more

The entire staff was amazing from the beginning to the end during a very difficult visit to euthanize my dog in the middle of the night . They knew just what to say, and made the whole process easier for me as well as my dog. I would highly recommend using VEG if you ever need expert veterinary care. I will be forever grateful for the help they provided when I needed it most.. read more

From the moment I walked in with my dogs, I was taken care of by the staff. Very clean and kept me informed on how my dog was doing. Best vet place ever ! read more

Dr Li is great! Both Michael, who checked us in and Leo, who attended to us along with Dr. Lee were also great! It turned out that by the time I got to the vet whatever was in my dog's foot had fallen out so we really went there for nothing. They were kind enough to put some antiseptic on her foot and send us on our way. I love the open floor plan. I love that I was taken back immediately. I love that there was no staff hiding around the corner doing nothing while people were in the waiting room waiting. When you walk in, you are in the waiting room and the entire hospital is visible to you. There are private rooms if you needed private space for a euthanasia or something like that but for all other services, you can stay with the open floor plan and you get to stay with your pet the entire time. No more taking your pet from you into the back room and then presenting you with a giant bill. They told me everything they were doing every step of the way. And in this case, I didn't even have to get charged because of the circumstance That, is how Vet should be. To me that is a vet who cares not a Vet who is just trying to take my money. I am a holistic practitioner so I can avoid the vet most times except for in the cases of emergencies so this place is absolutely perfect for us! Blue is very happy and we both thank Dr. Li with all our heart read more

They were very compassionate and kind when our beloved dog Gwen became so ill. Their kindness was genuine and we can't thank them enough.

I brought in my 12 year old French Bulldog who had been having sporadic seizures. His neurologists was out of town and his regular vet recommended VEG. While I had to make a horrible end of life decision for my boy Dr. Colin and Michael could not have been more clear and supportive of all the options as well as kind and thoughtful when we made the decision. For a terrible situation I could not have asked for a better place with better people. Thank you Dr. Colin and Michael for all of your compassion. read more