Ken, the owner, was so communicative as our flight to Rhinelander was delayed. He picked us up late…read moreat night and was very pleasant. It's nice to know the service is available as sometimes it doesn't make sense to rent a car. His fare was very reasonable.

Kurt and Paul at Eagle River Taxi are heroes. The heroes I never knew I needed. Heroes, I say!…read more After a flight SNAFU, I was stranded at Rhinelander airport. There were no rental cars available, and I was still miles and miles away from my final destination. There was a hotel room available somewhere in Rhinelander, but I couldn't get to it if I wanted to. I searched the depths of the internet to try to find a solution. I found an article... a feature piece in a local newspaper - about the only Uber driver in Rhinelander. "I'm screwed," I thought to myself. I dialed every Rhinelander taxi company that I could find on the internet. Most of the phone lines were out of service, or they were just closed and couldn't help me. "This is not good," I said out loud, to myself. I called the only person I knew from the area and they suggested hitchhiking. "I'm not doing that. That's a hard pass from me, dog." "People are friendly around here, you'll have no problem!" was the reply. The problem was, I thought that I was out of options. So I did the logical thing. I systematically asked everybody getting off the same plane as me if they were headed to the same area I was, and if they'd help a fella out with a ride. A lot of weird looks. I mean, I've never seen people look at me with so much skepticism. I'm not sure if it was my pink shirt or my overly bright smile at midnight, but I got a whole lot of no's, and they came really fast. As every inch of hope drained from my body, one very sweet old lady offered to have me spend the night in a spare bedroom at her lake house before trying to find my way in the morning. This was a nice offer, but it felt a little weird. I did not take her up on the offer, but she did dive into her wallet and pull out a card for Eagle River Taxi. "Honey, I called these guys 2 years ago and they were very helpful. At least I think it was two years ago. Good luck." So I dialed. And waited. And then the voice of an angel crackled through the other end of the phone. That angel? That angel was Kurt, the dispatcher. Our exchange went something like this: "Kurt, I can't thank you enough." Kurt - laughing - said, "We're a taxi company, this is literally what we do!" The delivery made me laugh really hard, and a special relationship was born. Kurt dispatched the very friendly, well-bearded Paul. Paul and I traded jokes and stories the entire ride up. The service was excellent, and I booked two more sizable rides over the next few days. I would recommend Eagle River Taxi to anyone and everyone. Heroes. Total heroes.

I called for a cab at a little past 3:30PM 2/18/25. Called a…read morescend time to be sure someone was dispatched. Female answering the phone confirmed the same. At 5:15PM I called to cancel the ride as I was still waiting for the cab to arrive. The same female stated someone had come but couldn't "find me." What cab driver doesn't have GPS? I can't imagine how hard it is to wait for the service not provided by this company if you needed to get to the doctor or a job. Rhinelander needs a dependable transport system. This company is not it. S. R. Rhinelander, WI. Be sure to check the review dates on listed reviews. Looks as this company is all down hill. I'm sorry I wasted my time with them.

These people are disgusting... Angry and unhelpful. I called for a cab and they told me they…read morecouldn't send one because it's too small of a town...

​​Lori saved the day. I dropped my husband at VA hospital for some tests etc and went to Aldi. The…read moreminute I turned off the car I thought yikes I don't have the key. I called for a cab, it came pretty fast and did a round trip for a reasonable cost I thought. A professional and friendly driver.

I don't really use cab services much because I have always been so independent and prefer to…read morenormally drive myself to places I need to get to but a few times I rode with kacalo city cab my service I have received was top notch to say the least and I must give credit to 3 drivers Josh Laura and Brandon on the day shift I must say they are some of the best if not the best trio of workers/drivers i have encountered in quite some time very friendly always on time they are quick and efficient hands down in my opinion the best cab company in the tri county and surrounding areas highly highly recommend using this company for all transportation needs

Called a few days in advance and pre-scheduled a ride to the airport and Tracy showed up a little…read moreearly and took great care of us. Super responsive and on-time! Highly recommend.

Jen was sweet as apple pie. Trust worthy and good back story to boot. High recommend on my end…read more Rhyme worthy.

Terrible. They never showed up for my cab ride to the airport to catch a flight. Never use again…read more Very undependable and the girl sounded really stupid on the phone and like she was high on something just saying

Cab staff r awesome but not the mag I can't say why if there different cab am going with them !!!read more

My husband had Hatchet Cab pick him up from the Rhinelander airport tonight. He said that the guy…read morewas really nice and had no complaints with his overall experience. We would recommend this service to others needing transportation.

The absolute worst cab company I've ever dealt with. Driver repeatedly ignored my instructions…read moreabout my arrival and went to the wrong airport, then proceeded to lie about our conversation and blame me despite the fact I gave him my flight number and airport code while looking at the booking confirmation. Go with anyone else.

There needs to be negative stars. Called for a ride told 35-40 min. 2 1/2 hrs later still no taxi.read more

Awesome service never had a problem with this cab company. Prices are cheaper than Uber or lift in…read morethe area