I called to get a quote on auto insurance. I spoke to Cameron. He said he'd get me to an agent but…read morethen proceeded to tell me that they are looking to sign up customers for Home, Life, Flood and others and asked me if I was interested. I said I was only interested in Auto insurance. He said "then we're probably not a good fit for you" and that was it, silence, no explanation. I was completely shocked and speechless for a few secs. I then proceeded to end the call. A true "never again" example if I ever saw one. Horrible business model and a very unfriendly approach to potential new customers.

We were referred here by an old colleague. When we were a new client, Thomas Ward Agency INC got us…read morea really good rate on our condo master policy. For a few years since, our insurance rates rose aggressively. I've asked for new quotes but I get a lot of "others are coming back higher" or "we're still waiting on another quote" and this year I got ignored completely while my phone calls never got returned. However my cancellation email was responded to in a timely manner. I went to another broker: over 40% off this year's renewal rate (felt so cheap we even added 10% coverage but we were under covered before). The only explanation I can come up with is they aren't into brokering condo insurance (anymore?) and they didn't care whether I stayed with them or paid an obscene rate.

My family has had all of our insurance policies through this agency for almost 35 years, myself 21…read moreyears. They are seriously the best. The communication and service is exceptional, when I call I feel like I am calling a friend, at this point we are practically family, it's cheesy but it's true. In no particular order, John, Kim, Sandy, Charlotte, Anh, Georganne, Terrie, I'm sure I'm missing some folks, it's been a long time, but thank you all very much! Thank you for having my back, you guys/gals rock.

The Del Vasey agency has extreme professionalism when it comes to policy. Alex was also very…read moreknowledgeable about endorsements I could add to my homeowners policy that would help insure me against a couple things my last agency did not make me aware of! I am now covered for my comic & sneaker collection in my house, previously I had a limit of personality property that did not meet my needs. Look no further for all your insurance needs! I wouldn't go anywhere else as this is now my one stop shop. As a millennial busines owner other Agencies kind of brushed me to the side, here I was taken seriously and treated with respect .

They got me coverage quick and they were so easy to work with! Thanks for the auto and life…read moreinsurance. I will be recommending to all of my friends and family. :)

If you're looking for a very personable agent to help you navigate the world of insurance this is…read moreyour guy. Leaves no stone left unturned and always there to help with all of your insurance needs.

Erie Insurance is beyond believe the worst ever company that i have ever dealt with. I would give…read morethem -5 if i could!! I had an car accident with my neighbor, he was driving wrong way on the street. And after the claim was filed, i called them 3-4 times a day, and left messages, the agent i was dealt with didn't ever pick up the phone, and not calling back, i eventually get talk to the agent, and she is evaluate that it is word against word, and it's not their responsibility even their insured in driving the wrong way on the one way street. The agent said "people drive on the wrong way all the time, you should look" REALLY??? This company has waste so much my emotion and time, please stay away from them. I honestly can't imagine how can they still in business with this kind of service and attitude.

A friend referred me to the Edwards Insurance agency after I became disillusioned with the…read moreconstant rate increases ( without ever filing a claim) the company I had at the time was subjecting me to. I found the staff at Edwards to be cordial as well as enlightening , taking time to better educate me on the various nuances of their business ( coverage limits, deductible limits, enhancement endorsements, riders etc) , helping me become a more discerning consumer. The net result was, a homeowner policy with better limits, a more reasonable deductible, and fair premiums. On top of that, I received a 30% discount for adding my auto as well! Chris was personable and knowledgable , even if his humor was a little lame ( sorry Chris) lol. I would not hesitate to refer anyone with Insurance needs to this agency and be reasonably certain you will be pleased too

Finding the Right Coverage Will Give You Peace of Mind - Thanks Don!…read more Choosing the right insurance can be a nightmare. You sift through quotes, wade through confusing jargon, and never quite know if you're getting the best deal. That I so many people until they meet Don Murphy. So many people are lost in the world of insurance. Their old policy feels outdated, and they aren't sure what coverage they actually need for their home and car. Don takes the time to explain everything in simple terms. He assesses their situation, listens to their concerns, and then presents them with options that fit their budget and priorities. Don doesn't just sell you a policy; he becomes your advocate. He ensures you understand the details and makes sure you aren't overpaying for unnecessary coverage. It will feel like he is genuinely on your side, looking out for your best interests. You will have the peace of mind that comes with knowing your home and auto are properly insured. Don will even help you navigate the claims process, making a stressful situation much smoother. Don't make the mistake of settling for a generic insurance quote. Finding the right representative, like Don, is crucial. His expertise and personalized approach can save you money and give you the security you deserve. Thanks to Don, you can finally feel confident in your insurance coverage. I highly recommend Don as the professional you have been looking for.

Everyone I've worked with (spoken to) has been very helpful here. Best Insurance agency we've ever…read morehad. Employees all seem to go above and beyond to help us find the right coverage etc.

Larry and Jill are great! Our family has been working with them for 25+ years. I always have…read moregreat, personalized service. When I have had to file a claim, they have always been very responsive and helpful.

Kramer State Farm insurance is our long term insurance agency. Always handling our insurance needs…read morepromptly and thoroughly. They are like family to us. I sell Real Estate and the Kramers have taken extremely good care of many of my clients also

In light of my recent misfortune auto incident, I was fortunate to have Gary assists me in handling…read morethe claim. He and Andrew from Travelers Insurance work diligently and I was able to get an estimate within hours after initial contact. Outstanding service!

I used this insurance broker years ago to sign up for business insurance. Travelers Insurance has…read morebeen great for my business for the past 12 years but this insurance broker is AWFUL. The worst customer service. They rarely ever reply back to you even after repeated attempts. Once they get their foothold on commissions from your business they ignore you. I've had to get clarification on insurance terms, updates to coverage and annual renewals directly with the insurance company yet this awful insurance broker still collects their commission for doing nothing. They don't deserve it. I have complained about poor customer service to their management but it still continued. I have given them several chances and they failed me each time. Avoid this company.

After my father's job relocated us back to the Chicagoland area 20 years ago, my father obtained…read morehis car and renter's insurance with Mark at State Farm. When I turned 16, I was added to his policy, and my sister as well a few years later when she turned 16 and we both needed car insurance. The various discounts available helped get us a good rate. After many new car changes, removal of my sister when she married, addition of my step sister and step mother when my dad re-married, we still received low rates for great coverage. At 21, I was foolish and got a DUI and when my father called Mark, he just laughed and said "kids will be kids." My rate didn't increase. Even with other incidents (a not-fault accident I was in, a speeding ticket, etc) my rate never increased. Fast foward 8 years, and I moved out on my own. I branched off of my dad's policy and obtained my own for car and renter's insurance. The bf had Esurance or some crap, so I made him leave and he joined my policy. Not only did that help again with multiple discounts, but Esurance was charging him 6 times what Mark quoted him for his vehicle. That's huge! Needless to say, the bf was thrilled. Esurance considered the bf a "high risk" driver.... not sure what criteria they used to determine that, but apparently it didn't matter with SF. He was ecstatic that he would no longer pay such a high premium for lousy coverage. Just last month, a deer ran out straight into the bf's car. The damage didn't seem too terrible (I had my own deer experience ten years ago with far worse damage). State Farm gave us a reputable body shop to repair the car and set us up with a very nice rental car with Enterprise. Thanks to comprehensive, we didn't pay a dime. If we didn't have comprehensive, the bill would have been our responsibility - a grand total of over $5200! For a mere $103 per month for two vehicles (one with full coverage, the other with full coverage - collision) and renter's insurance... I am more than pleased. Everytime we have a question or need to update something on our policy, Mark has been extrememly helpful. His assistants are equally helpful the few times Mark was not in the office. He is also quick to respond via e-mail if you choose to go that route. Many months ago, the bf talked about insurance shopping, because he felt that we could get a better rate, despite my longtime relationship with Mark and State Farm. After the deer incident, he has changed his tune and agreed State Farm is the way to go. I couldn't agree more. It would take a LOT to make me change insurance companies. Kudos to Mark Lathrop and State Farm.

I JUST got off the phone w/ Veronica, & I was calling originally cause i was trying to get a quote…read moreonline and my vehicle model wouldn't pull up, so I called the closest office 2 me and she informed me that i could get an more accurate quote w/ her...so since i am in need of a new policy today.. i asked her to give me a quote....but when we got down to the logistics of it.... she couldn't give me a answer to what my van model would be, so she did NOTHING MORE than the online program did.... THEN she was trying to tell me that i would have to put my common law husband on the policy even though he lives in a different state,,, and dosent drive my car EVER... when i said she was making this more difficult that it really was.... my father owns an insurance company and i KNOW that i don't have to have my common law husband on my policy when he dosent live with me or drive my car .... then at the end she was VERY RUDE, about everything and couldn't spell my very easy last names right.....2ce! i certainly hope she shredded my info cause i surely won't do business with them EVER & surely would not recommend HER!