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    Allstate Insurance Agent: Ray Rosales

    5.0 (1 review)

    Services - Allstate Insurance Agent: Ray Rosales

    Homeowner or property

    Car and truck insurance

    Life insurance

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    9 years ago

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    Leland Brunswick II - State Farm Insurance Agent - State Farm Logo

    Leland Brunswick II - State Farm Insurance Agent

    (7 reviews)

    Hi I just wanted…read moreto sincerely thank you for your help with my auto insurance. Your guidance and support made the process so much easier for me. I truly appreciate your patience and professionalism throughout. Looking forward to continuing with State Farm

    I am extremely disappointed with the level of service from this office and frankly question how it…read morehas received positive reviews. I first reached out on March 16 regarding important changes to my insurance policy and received no response. I followed up again on March 25--still no response. This complete lack of communication forced me to call the office myself just to get any kind of update. I was told that Sherry, the agent I normally work with, was out sick. While that is understandable, what is not acceptable is the absence of any backup support or follow-up system for clients. There was zero effort made to ensure continuity of service. When I spoke with the representative (whose name is on the office), he was unable to provide clear answers to basic questions about my policy. This is extremely concerning. I also requested to be reassigned to another agent and was told that I would have to find one myself--completely unacceptable for a professional office that is supposed to manage and service client accounts. He later said he would "try" to find one, which only reinforced the lack of organization and accountability. Even more frustrating, I have been following up for weeks regarding policy changes that require office approval, and nothing has been completed. It has been 3-4 weeks since the initial request, and my policy is still not updated. This level of delay is unacceptable, especially when it involves insurance coverage. At this point, this is no longer just poor customer service--it is negligence. I will be escalating this matter further and exploring filing a formal complaint if this is not resolved immediately.

    Allstate Insurance Agent: Ray Rosales - homeinsurance - Updated September 2026

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