I am extremely satisfied with the experience I had with Geico. Patricia was the agent who helped me…read moretoday and she was excellent. She really took her time to explain my policy and help me figure out exactly what I needed. I'm kind of an annoying customer that asks lots of questions and I take up a lot of time. Patricia was very patient and I am very happy with my experience. I've used Mercury insurance and Progressive insurance in the past, but this experience with Geico set the bar much higher.

Worthless customer service. I emailed Carlos, the agent who sold me the policy and asked about…read moremaking changes in my auto insurance. I received the following email in response: "Give me a call a couple days before the 26th of august to make changes on your policy." Uh, my policy expires JUNE 25, 2021, not AUGUST. I called to make inquires about my policy and a pending claim. A really aloof man answered the phone, took two seconds to hear me, and transferred my call to the toll free claims line. I called back and finally reached Carlos. Of course, after his apologies, I explained what I wanted to change. He gave me a quote. I asked him to email me the confirmation. Never received it. Today, I called the main Customer Service line and was able to finally get assistance. Paid my new premium over the phone. GEICO's rates are pretty cheap and of course, so is the service from the local agents.

Unable to contact anyone!!!!horrible customer service. Unable to get responses and also for my son…read moreresolving accident not his fault. I'll be leaving Geico soon for sure. They don't have any physical offices in California anymore

I have a simple billing question that can be answered in one minute. It's Thursday afternoon 4:00…read morepm and I have been on hold for 90 minutes, since 2:30. No call back option - it's "not available" today. I'm betting that I will be on hold until 6 pm and a recording will say Goodbye. I'm making this call for my 90 year old mother - I'm so glad I don't have geico!!!!! Edit: I was disconnected at 4:20. Called back and after going through a lengthy automated questioning (again!) I was disconnected (again!). Geico sucks!!!!!!!

That little lizard saved my ass again…read more I can't begin to tell you how great Geico has been to me over the last 15 years. This time a motorist hit me without any insurance, and GEICO covered the bill. Last time I had a car that I had not registered yet, but I was driving it and GEICO insured that when a lady pulled out in front of me. This was after her insurance company was not claiming full responsibility. GEICO paid me, and then went after them. The gentleman who came out to do an estimate on my car was very professional. I've dealt with GEICO professionals, a handful of times over the years and each time I always get friendly and helpful and professional service. ~Howard Helm

GEICO Has Completely Abandoned Its Customers - 15-Year Loyal Policyholder Left in Limbo for Over…read moreTWO MONTHS! I have been a GEICO customer for almost 15 years and I have NEVER experienced anything this disgusting and unacceptable. My car was hit with vandalism and a collision that was NOT my fault. It's been OVER TWO MONTHS and GEICO still hasn't taken care of it. Their AI "system" spat out a ridiculous, low-ball estimate that doesn't even come close to what any reputable body shop says it will actually cost to repair. I can't even open my driver-side window, there are huge scratches all over the car from the vandalism, and the sunroof deflector is completely broken. I've been driving around like this for TWO MONTHS while paying full premiums every single month. What the hell am I even paying insurance for?! I've called, emailed, and begged for help. No callback adjusters. No appointments ever get made. Every time I reach out I get the same runaround: "We'll have an adjuster call you back" or "Reach out to your adjuster." Guess what? No one ever does. Specifically, Richard never makes appointments, doesn't return emails, completely ignores every attempt to reach him, and gaslights you when you finally get someone on the phone. It's the same nightmare for local autobody shops--they're sitting on a backlog of over 40 GEICO vehicles, including mine, and they can't get anyone at GEICO to return a single phone call either. Even Supervisor Kalvin has not returned correspondence to either me or the body shop--not just for my vehicle, but for others too. Unbelievable. I've escalated this multiple times. Zero results. Supervisors? Total joke. They just repeat the same script and disappear. GEICO used to be reliable. Now it feels like they're deliberately making it impossible for customers to get their cars fixed so they can keep our money. Someone at the top needs to wake up--this is not how you run an insurance company. You're going to lose customers left and right, and frankly, you deserve to. This level of incompetence is so bad it should trigger a class-action lawsuit. I will never recommend GEICO to anyone again and I'm actively looking to switch carriers the second this nightmare is finally resolved (if it ever is). Stay away from GEICO if you value your time, your car, or your sanity. Why am I even waiting this long to get a car repaired when the body shop has been standing by ready to repair it and they're out here dishing AI estimate for $13 to fix a damaged window for the result of vandalism and theft as well as scratch vehicle and now in the interim my vehicle has been hit by someone in the parking space and the bumper is cracked. I haven't even put in the claim for that because I can't even get something simple like this done.

THIS LOCATION IS NO LONGER GEICO INSURANCE. IT IS NOW…read moreHOMERS INSURANCE. I say this because like me, if you thought Geico still had their doors open, you have thought wrong and would stumble upon Homers insurance instead. So this review is for HOMER INSURANCE. Taylor is a really honest and kind insurance agent. Long story short, my boyfriend and I wanted to conduct business at Geico but in person. We however, stumbled upon this business after having found out Geico closed all their doors in CA. First impressions of the business, very professional and presentable and for the front desk, she was very friendly and welcoming. Since first Impressions were good and we were already there, we decided to get a free quote. We were introduced to Taylor to guide us on our new auto insurance. I'm glad he was the one able to help us. Throughout the entire process, Taylor was very knowledgeable, patient, understanding, very helpful, friendly, and very professional. All the questions/comments we threw at him, he was able to have an answer while also giving us great recommendations. If you're searching for insurance for auto, home, plane, etc. come to this business! They are very honest people! I'm very pleased with the whole experience and wanted to say thank you Taylor and homers insurance for taking great care of us. My boyfriend and I can expect nothing but kind, honest, and helpful representatives at homers insurance and know that we can depend on them with our auto insurance needs!

Is taking almost a year to settle my accident/theft claim. Adjusters Dominic Lambert and…read moreChristopher Monheit have lied and and refused to pay legitimate estimates and costs. Refuse to honor estimates for damages. Dont return phone or messages. Very deceitful and unprofessional. Geico customer for 27 years. No longer. They are really despicable.

Horrible service from the Emeryville supervisor, Joel Corona. Two weeks after being told Geico was…read moregoing to evaluate a phone call to determine whether my coverage had been properly explained, he hadn't done that and proceeded to mansplain about why collision coverage wasn't recommended to me. He talked over me several times and accused me of lying, all without having done any research to determine the validity of what I was saying. Do yourself a favor and avoid doing business with Geico and their Emeryville office. particularly Joel Corona.

Jacob Peters, bad insurance adjuster! Do not chose GEICO! If you had a bad experience with GEICO…read morereach out to me!

Look at all the bad reviews for Geico. I paid auto premiums to Geico for many years and never made…read morea claim. I recently made a claim for minor damage to my RV, and it was beyond frustrating. They tried offering me a fraction of the cost of the damage first. Then they used a vin # from a different vehicle, while telling me it was ok to do so. They refused to answer calls and emails from myself and the body shop. They finally paid the claim after 60 days, only after I threatened them with legal action. It's no wonder none of the body shops in my town would work on my vehicle, I had to take it to another City. Thery're good at taking premiums, but if you make a claim, good luck. I will never use them again after going through this. I hope you will do the same and not go through this! Greg in California

I went online and called a few places for quotes on my new boat. Evelyn was super nice and not…read morepushy at all when selecting coverages. She made the process extremely simple and stored the quote until my boat arrived. She called on time as promised. Very professional!! Call and ask for her.

Terrible terrible service . Nobody ever answered the phone . I've been trying to get ahold of this…read moreperson supposedly a Geico representative for the past week and nobody ever answers the phone . Disgusting

Phone number keep going to some operator in New Jersey does not allow calls to a live agents only…read moreto operator and then hangs up

GEICO is costing me significant out of pocket expenses on my lease due to not covering OEM glass…read morerequired for the return of the vehicle and forcing a surcharge for use of OEM. It is disgusting that a company that is relied on for these type incidents cannot be trusted to honor a policy.

I had the misfortune of having a Geico customer hit the back of my stationary pickup truck, and am…read moretrying to get my truck fixed. I filed a claim a week ago. Then I got an email link to a website link won't let me add in requested info. It directs me a phone line for which I have been on hold for almost an hour. Terrible customer service. I won't ever be a Geico policy if this is the way they handle claims.

Eric Gee is amazing and attentive. When State Farm canceled my homeowners' insurance, Eric was able…read moreto find me a suitable replacement. He is a terrific person, and very knowledgeable about insurance products offered. If you need help navigating the sometimes tricky SF insurance maze, give him a call and rest assured your insurance is in good hands.

I have been using Eric Gee for all of my insurance needs for many years: auto, home, liability, and…read morelife. I also recommend him to my real estate clients. He is always responsive and helpful. I cannot recommend him enough! Every single person I have referred him to has thanked me for doing so. You will too!!!

It was great to meet the insurance agent . He is a nice man . Honest staff!! And very fair policies…read more than the market agents .