An insurance agency that cannot keep a commercial policy active has no business handling insurance…read more I would give Insurance Professionals of Arizona zero stars if that were an option. I used this agency through one of its agents, and the level of negligence and lack of follow through was absolutely unacceptable. My commercial truck insurance policy was allowed to lapse because the agent failed to properly handle the policy and follow through on what needed to be done. Once the policy lapsed, it was canceled. That single failure created a nightmare that took me approximately six months to resolve because finding another company willing to insure a commercial truck after a lapse was extremely difficult. I was the one who suffered the consequences, lost time, and dealt with the added expense and frustration, even though the lapse was not caused by anything I failed to do. This was not a harmless clerical mistake. Commercial truck insurance is critical to operating a business, and allowing a customer's policy to lapse can shut down that customer's ability to work. An insurance professional should understand that better than anyone. I also later discovered that I had apparently been given misleading information about another insurance policy. I was led to believe the policy and its payment arrangements had to be handled through this particular broker. I later learned that payments could have been made directly through the insurance company. That left me feeling as though the arrangement benefited the agency far more than it benefited me. After reading other Yelp reviews, including one describing remarkably similar issues with poor communication, missing follow up, and questionable explanations, it became clear that my experience was not necessarily an isolated incident. Insurance is built entirely on trust, accuracy, and follow through. In my experience, this agency failed at all three. Allowing a commercial policy to lapse and then leaving the customer to deal with six months of consequences is inexcusable. I would never trust this company with another policy, and I strongly recommend that anyone considering them carefully review every document, verify everything directly with the actual insurance carrier, and never assume this agency is properly managing your coverage.

My husband and I own several businesses. We trusted Insurance Professionals of Arizona with both…read moreour commercial and personal insurance for years. Unfortunately, that trust was misplaced. One of the most costly mistakes involved our workers' compensation policy. In 2025 my husband specifically instructed Jacob to remove himself as a covered officer, but that was never done. As a result, our workers' compensation audit resulted in over $6,000 in unnecessary charges that we had to pay just to keep our coverage active. We were assured the mistake would be corrected. It wasn't. The following policy year, Jacob made the exact same mistake again by leaving my husband listed as a covered officer despite being instructed to remove him. This time, it resulted in nearly $11,000 in additional audit charges, jeopardized our workers' compensation coverage, and caused our business significant financial harm. We have emails and text messages acknowledging that this error occurred. We also discovered that Jacob routinely financed our insurance policies through First Insurance Funding, telling us the financing only cost about 1-2%. After reviewing the financing agreements ourselves, we found the actual financing charges were approximately 15%. Had we been given accurate information, we would have made different financial decisions. As business owners, we expect our insurance agent to accurately manage our policies, provide honest information, and take responsibility when mistakes are made. Instead, we experienced repeated errors, substantial unnecessary costs, and a complete lack of accountability. If you are considering using Insurance Professionals of Arizona, carefully review every policy, audit, and financing agreement yourself. Our experience was extremely costly, and we would not recommend them based on what our business has gone through.

The best service I ever had the pleasure of receiving from any form of structure in the business…read moreworld. Not only have they made my experience humbling, but it's been an experience that everyone should know and experience themselves. Thank you for your help in guiding me in this and not making me feel absolutely naive and working around my unexpected events of life. Truly, heart warming and I wish everyone can experience the professionalism this agency provides.

Brittney Chacon was absolutely amazing to work with! She helped me get both my car and home insured…read morewith great competitive quotes. She's super knowledgeable, kind, and really takes her time to explain everything clearly so you feel completely confident in your coverage. It's rare to find someone who cares this much. I can't recommend Brittney enough!

So much easier, faster & better than being herded through AZ MVD. Nice, helpful and knowledgeable.read more

Elizabeth Mardini and her staff are the best! I had a complicated need to replace my CA Salvage…read moreTitle with an AZ Restored Salvage title so that I could enter my car in the prestigious Barrett Jackson classic car auction. Jenny came highly recommended by the folks at Barrett Jackson and she pulled a rabbit out of the hat. I was amazed at how confident and professional the team was. They are not only expert in their own AZ DOT, but also CA DMV and other surrounding states as well. Nice people and real professionals. highly recommended!! Bill Hunt

Honestly, worst customer service from these people. I call to try to work with them to resolve an…read moreissue and all I get is distain. When I asked to discuss my balance, I was literally given a rude, "What... What are we even doing with this?" I have a check to pay off my policy balance so I don't go overdue for the next few months. But this isn't allowed, people can't just pay. The woman on the phone argued with me over account types and how they WANT me to pay instead of how I actually can. And then I ask for help regarding my schedule - I work in Phoenix, and an literally not in Mesa at all during their business hours. And this isn't a personal check, so I can't write my info on it. Can I send someone in with the check? No. Can I send them with my bill and the check? No. Can I send them with the check, my bill, a signed statement giving them permission to give you the check, and I'll even call in at that time to say this is the check and describe the person and their clothes and everything? No. Can an exception be made for me to make the payment on Friday even though the payment is due Thursday because I'm calling ahead and explaining the issue and Friday is the only time I, personally, can make it in to the office because I don't have time to take off my job??? No. This coming from the office of the agent who discussed my sister's private account and property information with our mother, even though our mother was not on the account and she had no legal right to do so. A privacy violation we could have sued for. In retrospect, I'm convinced we should have sued. The woman seemed to be tired of talking with me at this point, saying, "I don't know what to tell you." No accommodations, no help, no kindness. I'll get in trouble at work, but they don't care. Their website claims that evening appointments are possible, but apparently that's a lie, those are only for new suckers - I mean customers so they can spend time trying to upsell on flattery and new money face to face. I'll go in, be late to work, give them my check, and when my policy is up, I'll be going to Geico or Amica or maybe some other State Farm agent - ANYWHERE but here. I'm sick and tired of this absurdity and sheer rudeness to their long-standing customers who have never before had any problems with them. So long and thanks for all the fish. UPDATE: Wrote this review yesterday, last night - after hours - I got a voicemail from another rep (Andrea), wanting to know what she could do to help. Odd, considering the woman on the phone earlier (Melissa) made it clear their hours were set andAnd this morning when I went in the make my payment, they didn't even ask for ID, and there was no hassle at all in making the payment. So apparently things were not nearly as severance as Melissa made it seem yesterday. This is all appreciated... But is too little too late. And, frankly, this makes Melissa's attitude and disinterest towards me even worse - it means she was lying about account types, how the check could be handled, and what accommodations could be made for my schedule. Or she didn't know what she was doing and didn't want to ask with a supervisor. And I don't know about you, but an insurance company with representatives who lie (or maybe just don't know what they're doing) is not one I care to deal with. Just sounds like a lot of bad faith to me - so my one star review stands.

FULL DISCLOSURE: I am only a client. I do not know any of the agents on a personal level nor am I…read morebeing compensated to write this review... I have read all the reviews dated before 8-23-18, and I have known both Andrea and Cie Taylor for twenty years now. When I say I know them, I should clarify I only know them professionally (I have SF Insurance through this agent) not on a let's have dinner and drinks together level. Having said that, I am honestly quite stunned at the negative reviews. In twenty years, I have not had a single instance where the customer service was less than very good to excellent. TRUST ME, I am not easy to please. In fact, I hired Cie Taylor because another SF agent was a total &%$# to work with and a liar. There is one review here that I take issue with. If Andrea called to help after hours to help resolve an issue, then I think the one-star rating should be upgraded even if only by one star. That's MY opinion. People make mistakes, I have made MANY, but I judge people/companies by how they handle or resolve them. An after hours phone call with the purpose of trying to fix the mistake goes a long way in my book. Lastly, when deciding to hire or not hire Cie Taylor, I would consider all the people out there she has sold policies to and are satisfied. Yelp is a microcosm. Even my review (which is outstandingly accurate btw) should be considered as just one person. If you are deciding to get insurance with SF, then I highly recommend Cie Taylor. Ask questions. See as I have, how friendly they really are. They have been in business at the same location for over twenty years, so they can't be a one-star service or they wouldn't be there that long, and more to the point I wouldn't be taking the time to write this review.

Absolute worst insurance agent! Brian is the only one who is helpful. Nancy is never helpful and…read morespends an hour telling you why your concern isn't valid and is the most condescending person I've ever talked to. If you never have a policy issue you might be fine.

Roger has been my Allstate agent for as long as I can remember, well over 20 years. He and his…read morestaff always listen to my questions and offer advice that always make sense and saves us the most money while protecting us from mayhem. Of course, mayhem is always out there! I recently had to make a claim after a massive hailstorm and they directed me through the claims process. One of the local adjusters, Terry Lane, came out immediately and issued a check for repairs. Done and done! It was a totally painless process! I highly recommend Roger Bently Allstate and Claims Adjuster Terry Lane. Thanks, all!

We worked with Brandon, and he was excellent. He took the time to explain everything thoroughly,…read moreanswered all of our questions, and always responded quickly whenever we reached out. The process was simple and straightforward, which we really appreciated. Not only did Brandon help us better understand our coverage, but Stewardship was also able to save us money on both our home and auto insurance compared to the agencies we were previously with. It feels great knowing we have good coverage and a team that is responsive and helpful when we need them. We highly recommend Brandon and the Stewardship team.

Brandon was extremely helpful in finding our family a reduced rate with our car insurance. We are…read morepaying less and receiving MORE benefits than we previously did (such as rental reimbursement and glass coverage). This is saying a lot as we have 3 teen drivers! He also helped us pay less on our homeowners policy. The process was seamless and I have great relief knowing a professional has had eyes on this important financial piece of our puzzle. Thank you Brandon!

We have taken a few vehicles here to use their 3rd party DMV services. A couple years ago they made…read morea mistake on a title and we let it slide because well we are all human and make mistakes. However we recently took another vehicle title in a month ago and they made a huge mistake. Instead of the mileage being in miles, they put it in kilometers. No where on the paperwork we saw did it show this mistake, otherwise we would have caught it. It wasn't until a few weeks later when we finally got the official registration in the mail it showed the mistake. We have tried calling OASIS to fix the issue but they claim they cant transfer us to the correct person to fix the issue. We tried calling the DMV but they can't do anything since OASIS didn't upload the original title (another thing they did wrong). So now we are at a loss. We have to now go to the DMV to fix the issue. We waisted money going through their third party services considering it cost extra, and now we have to go to the DMV to fix the issue. We should have just gone to the DMV in the first place considering they wouldn't have made the mistake. Dont waist your money or time with their third party DMV services. You will spend just as much time going to the real DMV fixing the issues OASIS creates.

I needed insurance for AZ and was able to do it over the phone without even coming to physical…read morelocation. The lady was very professional and friendly . They found the best quote and everything was done digitally and easy. After visiting MVD I came back and they verified all the information and inputed at 6:30pm with no issues.

I hope you never have to file a claim with these folks. It took 4 months just to get a home…read moreinsurance refund check. Very irritating when they want me to pay over the phone that day to start the process and it takes them 4 months to get my money back to me in the form of a check. Other insurance companies refund you electronically next business day. What a joke! Get with times!

Speedy response time, and great service from Lindsay and Ryan! I upgraded my vehicle and coverages…read moreand ended up with a better deal than before with the applied discounts/bundling options.

BUYER BEWARE!!! Received a written quote on insurance at 5:45 pm, called the next morning to find…read morethe price had gone up $70 overnight. You will never get a call back even if they promise to do so.

I trust these people! They will take care of you like family. Go visit them and get a quote.read more