I am still getting jerked around after making multiple attempts, in multiple formats, to cancel…read morethis policy. This has been one of the worst experiences I have ever had dealing with any company, period. Instead of providing all cancellation requirements upfront, this company continues engaging in an endless back-and-forth process while continuing to bill the customer. Every time something is submitted, another requirement suddenly appears. It feels intentionally designed to delay cancellation rather than assist the customer. This is terrible business practice and an extremely frustrating experience. Future customers should be aware of what they may be dealing with before signing up.

If you are looking for a lazy agent that does not return calls, emails or text, here you go. Even…read morewhen I canceled my policy (due to quarterly increases) they continued billing me. It's is my understanding that Amex opened a fraud investigation into their business billing practices along with State Farm. BEWARE

We have been beyond pleased with our quotes and coverage with HIG. Dawn Cropp has gone above and…read morebeyond to find us the best coverage for the best price. She is professional, knows the business and is a pleasure to work with.

From the owner: Just as a stadium depends on the pillars to hold it up, we know you depend on your insurance agency…read moreto protect your most important assets. We pride ourselves on integrity, unrivaled customer service, experience and knowledge. HIG responds immediately to your insurance needs. We professionally assess your risks and then work hard through our network of national carriers to look for the best coverage and most affordable rates. In the volatile insurance market, you NEED an insurance agency you can TRUST. Contact HIG Insurance Group today. Put HIG to work for you & Save BIG with HIG!

What a relief it was to talk with Kristen!! She was…read moreextremely helpful and patient to explain my options and benefits related to my change in policy. She ensured that we have all the information need. She is a value employee on the team and the reason we chose State Farm to care for out insurance needs. Thank you Kristen!!​

I am deeply disappointed with the handling of a serious and time-sensitive issue by the James…read moreRaynor State Farm Agency in Orange City, Florida. To be clear: I am not a State Farm policyholder and never have been. Despite this, the agency allowed a claim--filed by my husband under his own policy--to be incorrectly attributed to me and reported to LexisNexis. NexisLexis gets their information from State Farm. Being an additional insured does NOT make me the filer of the claim. I never purchased insurance with State Farm! They are outright dishonest and lied to my husband and I have since been removed from their policy with him. Regardless of the response to this review from James Raynor, I have already spoken to Nexis Lexis myself. That false reporting has resulted in substantially higher insurance quotes as my own policy renewal approaches. I contacted this office repeatedly to correct the mistake. Calls were not returned, follow-ups went unanswered, and responsibility was repeatedly deflected. When I finally dealt directly with Jayme Vazquez, I clearly explained the error and the financial consequences I was facing. I requested two very simple, reasonable actions: correction of the erroneous claim reporting, and a formal letter confirming that I did not file a claim with State Farm. Neither has been done to date. Instead, I was given a letter that did not address the error and was unusable for my insurance carrier. I was also told I would be removed from a policy as an additional insured after providing proof of my own insurance--but I still have not received confirmation that this was completed. The most troubling part is not just the original mistake--it's the refusal to fix it. Insurance reporting errors can have long-term financial consequences, and this agency showed no urgency or concern for the damage being caused. And to add insult to this, I am a veteran and this is how they treat the very people who served our country to provide the freedoms that they are enjoying while slowly destroying mine! Because this office failed to act, I was forced to escalate the issue and file a complaint with the State Insurance Commissioner and I have also reached out to the CEO Jon Farney via email and U.S. mail. If you value accuracy, responsiveness, and advocacy from your insurance agency, I would strongly advise looking elsewhere. This insurance company is the worst I have dealt with in all my years of driving and I advise everyone to seek coverage someplace else because you WILL regret using them. Their other low reviews show they are consistent in being absolutely among the worst!! UPDATE - somehow, the report error with Nexis Lexis appears to have been magically fixed even though James Raynor stated there was nothing they could do. Liars!!! I repeat RUN from this company! Find someone reputable, honest and ethical to do business with!

Just bought bundled home and auto insurance through Dawn over this past week and saved over a…read morethousand dollars over what I was paying previously!I had Cypress and Travelers before, and my friends had recommended bundling through State Farm. Dawn is exceptional! She was patient, answered my 50 million questions, and ran me through all the scenarios to try to save me money. She made things make sense to me while not making me feel dumb for asking her about so many things. Her follow up was nearly instant when I emailed her with my follow up questions by email and by phone. Mind you...this is during the week between Christmas and New Year's when nobody really works...she's out there being my insurance hero! I feel like I can trust her judgment and knowledge and am glad to have an agent who seems to care. I look forward to working with her for years to come!

I want to give thanks to Lori Nieves for assisting me in my insurance needs. Her expertise is…read moresecond to none. 1010 recomend

The service rep was informative and was able to assist me in my request. Had knowledge of the…read moreinsurance i was interested in.

Recently moved from Janesville, WI back to Deltona, FL after being gone for over four years, and…read moreone of the things on my huge to do list was switch my insurance back over to a local agent. I had a couple of options here, but I saw that this one had a higher rating, and I can see why. I dread phone calls; making them, answering them, any of that... but the person that I spoke to was really nice, super helpful and efficient, and made it as easy of a phone call as one can possibly be, which I appreciate! My rates went up, which I knew was going to happen, because this is a more populated area with more heavy traffic and more accidents in general. But I have the Drive Safe and Save app, which actually does save me a good chunk of change on my monthly bill. I explained that I need a paper copy of my insurance policy card in order to go switch over my drivers license, because I'm not sure if I can use the digital one, and she told me one would be printed out and sent to me, along with a new Drive Safe and Save Bluetooth beacon because mine isn't registering correctly anymore. I was very pleased with how she helped me go over my coverage to make sure I was happy with what I was paying for, and saving as much as possible. She was really super helpful and nice.

I am so disappointed in this office. I have had my car and house insurance through this office…read moresince 2009. I have had very little assistance from them for the last couple of years. Questions go unanswered, calls go unreturned: this office is not consumer friendly. I am planning on switching companies and I would advise anyone looking for insurance not to go with Allstate, if this is represents the service Allstate provides.

I am so happy that I found Denise to go with my homeowners insurance Because my homeowners…read moreinsurance with my current company Safepoint doubled,so I was shopping around looking for insurance and I contacted another Allstate insurance And they couldn't get me a better price so then I contacted Denise and she obviously has more providers because she was able to save me $800 a year. She was very professional and very nice and got back to me with any questions that I had. I would highly recommend using her.

Denise White is really focused on you and making our community better. Give her a call!read more