Mindy Aquirre has been my agent for about 10 years. No matter my request, her team always comes…read morethrough. I'm glad to be one of her satisfied clients.

Veronica was quick to respond, understood my concern/question and said she would take care of it…read moreright away. Couldn't ask for anything more.

i was a member for 7 years and always had excellent coverage. i had to switch due to my spouse and…read morethey made wasn't pushy and were very kind on the phone.

GEICO's customer service has been one of the most frustrating experiences I have had with an…read moreinsurance company. Their records incorrectly showed my son as having two accidents in 2025, one in January and one in August. The January accident never happened. At GEICO's request, we contacted his prior insurer and obtained documentation specifically stating **"No Claims Reported."** We submitted exactly what GEICO asked for and believed the matter was finally resolved. Instead, GEICO created another obstacle. They now say they need insurance history from my son's grandmother's policy because their system somehow associates him with her. The only connection is that he was a **passenger** in her vehicle when his sister was driving it during the August 2025 accident. The absurd part is that his grandmother was ALSO insured by GEICO. Rather than simply checking its own records, GEICO is telling her to contact GEICO, request her insurance history from GEICO, send those GEICO records to us, and then have us submit those records BACK TO GEICO. That is bureaucracy at its worst. What makes this especially troubling is that GEICO originally quoted us one rate. Their system then produced an inaccurate accident history that resulted in a higher premium. Each time we provide the documentation they request, another requirement seems to appear. At this point, I have serious concerns about whether this process reflects bad-faith insurance practices. I cannot speak to GEICO's intent, but the experience certainly creates the impression of a system where customers are quoted one price, an internal record is then used to justify a higher premium, and correcting that record is made so exhausting that some customers may simply give up and pay. If that is not GEICO's intention, then it urgently needs to examine its procedures. No one seems willing to take ownership of a very simple problem. Instead, the burden is repeatedly placed on the customer to disprove GEICO's own inaccurate information--including information GEICO itself should have access to. GEICO spends enormous amounts advertising convenient service and happy customers. My experience has been the exact opposite. GEICO should spend less money advertising great customer service and more money actually providing it.

You'll notice all the 5 star reviews aren't for people who've actually had to file a claim…read more Save yourself the frustration and go with another insurance company. A massive tree fell on our house and they didn't do a thing, acted like they couldn't care less and told me to call the 800 number. It's now been 6 weeks and we still don't have a check from all state. My neighbors across the street had major damage the same day and got their check from Geico in a week. I don't know what we pay these people for, and will be switching as soon as we can.

I have been with allstate for over 10 years and very pleasant with julia! julia is so friendly and…read moreprofessional! julia was helping me to save so much money! cant thank her enough!!! 5 stars for julia's excellent customer service!!!

Sarah, the agent I worked with at the Jeffrey B. Conley Insurance Agency, was perfect! She wasted…read moreno time answering my questions and seems to now insurance inside and out. She was very polite and an excellent communicator. Waste no more time and give them a call.

Working with Nicole and the team was amazing and made the process easy along with saving money!…read moreHappy to be back in the State Farm Family!

I'm writing review for State Farm Insurance Company. State Farm Insurance is a great company to be…read moreinsured with. Such as life insurance car insurance, renters insurance, Home Owners Insurance. Even better rates if you get a bundle deal. You can always speak with a live representative on a Sunday am / PM State Farm Insurance is one of the best insurance companies out here. One of the top Best insurance companies. I can earnestly say , they have there stuff together. Wanting to add they'll even work with you. State Farm Insurance is here to help for sure. You don't have to be vexed about trying to get a bill paid at the last minute on line. I've called & spoke with a live person that didn't mind doing there job. Ready to assist in getting your needs & concerns remedied. State Farm Insurance Company would be the #1 insurance group that I would refer anybody & everybody. They are forgiving and will give a second & 3rd. chance. All true real life experience. I was dropped from my policy for 3 years. Afraid that something would happen before I could get homeowners insurance again. Thanking God nothing happened before I applied again and again. Nobody was able to get me back in, but one company, with State Farm, David Munson office. A great man name Marcio Lopes. They say it's true. I can vouch for truth that God is Almighty & work through people places and things. All truth, I'm truly grateful to be back in good hands & standards with State Farm Insurance. In being a client again, because thus number 1 agency is most definitely all about business. All my experiences with State Farm has been for best benefit. Thanks for taking time out to read how good, David Munson office workers/ employees are on their jobs. Working continued proving greatness. I'm still thanking God everytime, I feared not having my place of residence insured with, State Farm Home Owners Insurance. I was a nervous soul. Praying nothing would go wrong with thus older than myself place of residence, I reside in & pay State Farm to insure. I can now have a piece of mind without worrying about not having proper insurance. That I can say have skin in the game. Years decades on top of decades. Maybe centuries not sure. I'm speaking on my experiences with State Farm Insurance Company. Thank you, Roxanne Matthews

Zero Customer Service Ethic…read more State Farm made a mess of my policy data. One of my vehicles disappeared from my policy for several weeks, other vehicles were added briefly, and non-related drivers were added. None of this was Mr. Munson's fault. However, throughout the entire ordeal that spanned two months or so, he never reached out to apologize on behalf of State Farm. As the public-facing representative, he should have made an effort to contact me, apologize and try to make the situation better. Despite being cc'd on several emails over the course of the issues and multiple direct emails from me to him, he never replied or responded once. If he had, I might not have canceled my State Farm auto, home & umbrella policies after 40 years of being a customer. Good job, Mr. Munson, you helped cost State Farm ~$3,000/year. The staff was professional, communicative and did their best to make a bad situation better. Not Mr. Munson. He was completely inept at customer relations.

Henry A. Latimer & Son is an independent insurance agency that can shop the coverage you're looking…read morefor with different carriers, such as Erie, Travelers, and Chubb. The agent I worked with, Chris, was very responsive in providing a number of options and customizing the quotes. At the end, with the discounts and multi-line adjustments factored in, the total premium was even better than with "discount" carriers that you see advertised. And by going through an independent agency, you get the benefit of a local agent you can talk to directly.

From the owner: As Erie Insurance Agents we provide superior home, auto or business insurance to suit your needs…read more Not sure what you need Talk with your local Erie Agent to discuss how we can help. With award-winning service and great prices we give you confidence that you are well protected.

Richard is outstanding! He's been very helpful in obtaining business owners' policies for our two…read morelimited liability companies, as well as a workers' compensation policy for one of them. (Our previous carrier, The Hartford, would no longer write workers' comp policies for D.C. businesses ; we then switched all our polices to Richard and State Farm.) Moreover, Linda Cromer-Evans, Richard's office manager and a true professional, has readily assisted us with questions we've had over the years. We couldn't have had a better experience than with Richard/State Farm!

These guys are outstanding. I have been with State Farm for several years and have never really…read morethought twice about them until recently, when I had, in rapid succession, one jewelry claim, one personal property claim (also for jewelry) and then a huge loss when a tree struck my home in September. State Farm was amazing, from my agent visiting my home personally to my adjuster who WAS AWESOME (go Gina B!), to the people on the phone, to the subcontractors, I could go on and on. When the tree hit, I was displaced with my two dogs. First I was moved to a pet-friendly hotel and then I was placed in a lovely pet-friendly apartment in Bethesda (my choice of location). I was out of my home for six months, so it was significant. Everyone made it so clear that the first order of business was my safety, my comfort and keeping inconveniences to a minimum. No one ever qualified any statements with any hint of things not being covered or me reaching my limits of coverage. I was amazed at how genuine and sincere everyone was. Not only that, but everyone was also on their game 100%. For many reason, I chose to sell my home after the damage was repaired, but one contributing factor was that I was certain that as fantastic as everyone was, business is, after all, business, so I thought for sure I would be dropped by State Farm and stuck with some cut-rate coverage at an astronomical rate. That said, no one ever even hinted at dropping me, and when I needed renters insurance, well, to quote a phrase, State Farm was there. They are also covering my rental property and car. State Farm, as long as you want to cover me, I'm yours for life. This experience was really harrowing, but would have been made so much worse if not for you. I kinda love you. xoxo

Always puts the client first. Claims are efficient and follow up is the best. Want a great…read moreagent,.... then this is who you need to call.

This is review is based on Carey Risher's agent Isabel Hecht. Isabel Hecht is disrespectful,…read moreunprofessional, and misleading. Please save yourself and choose another car insurance. I am currently receiving quotes from other car insurances and changing ASAP.

David Elie went above and beyond in finding me a homeowners insurance policy at the last minute…read morewhen mine was canceled. He gave me two options and thoroughly explained the coverage. Great customer service- highly recommend!

Dave is highly responsive and explains things thoroughly. I chose this insurance agency based on…read morethe yelp reviews and I was not disappointed. He was able to work around our busy schedule to get the information we needed. And I was even more impressed that he answered the phone and helped us through additional questions we had after he had signed us. I would definitely recommend!

Never spoke to Jon, only to his subordinates. Rates raised annually with no discussion. Why is my…read moreaging car more expensive to insure each year when the coverage goes down? Nobody knows. Is my condo coverage enough? Up to me to instigate any conversations, but if I reached out to ask a question someone would respond in a decent amount of time.

I have been a client of this office for around 10 years if not more, and I'm currently in the…read moreprocess of transferring to a different office because of the recent decline in service and lack of attention to customer needs. This is unfortunate because I was happy with them for a while. However, the last few times I've reached out to them for time-sensitive important matters, it took an unreasonable time for them to respond or I would get no response unless I followed up. The service I received from a particular agent from this office most recently was very disappointing. Rather than taking the time to talk to me, give me detail options or give me a quote, she just quickly responded that I'd "probably get a better rate through the insurer my mortgage company is using" - even though my mortgage company highly recommended that I go through my private insurer for better rates. It just felt like the person didn't want to go through the hassle of looking into it or even calling me rather than a quick response via email. This is definitely not what I expect from a State Farm agent. I almost gave up and was just going to go with the crazy high rate for the required supplemental insurance through my lender, but then another State Farm agent reached out from a different office and they were more than happy to call and take the time to look up my options, find out more about my situation and what would work best for me - they were also super nice and made an effort to get to know me and offer me other plans I may want/need in the future without being pushy at all. In the end, this other agent was able to find me a rate that was only 1/3 of what my lender was quoting with much more comprehensive coverage! Anyway, like I said - I was happy with the service from this office the first several years, but I would be wary if you get similar service to what I received within the last year.