Quick response by email and provided different quotes for an Umbrella insurance…read more so far so good.

Very happy with Acrisure - Jaime was super responsive and helped me with four separate but related…read morepolicies (mixed use rental / homeowners, earthquake, and personal umbrella + excess). Other brokers said they could not find a carrier for some of these and my current carrier on the personal umbrella was excluding critical coverage. But Jaime found solutions for all of my needs with high quality carriers at very competitive prices. Entirely satisfied with the service and will go back to Acrisure with any future needs. Thanks Jaime!

Lidia was exceptional. Very knowledgeable and answered every question I had. With that in mind I am…read morevery satisfied with her service. This made it easier for me to switch insurance companies. And believe me I was with the previous company for a long time.

Five stars for Suzanne Flores! I was in a bind when my current insurance carrier was no longer…read moreproviding service in California. I was working with another agency, who assured me over the 2 months we were in contact that they would make it before my deadline. They did not. By the time I switched to Allstate, I had less than two weeks. Thank goodness I happened to work with Suzanne! She helped me get what I needed, when I needed it. I can't thank her enough and will continue to work with her. I hope you request her too.

This company is CLOSED. I tried to get a quote for home insurance. I've called and emailed several…read moretimes. No one answers the phone. No service. Can't speak to anyone.

With our mortgage contingent on securing homeowners insurance for our new house, I was referred to…read moreMike Cheng by a family member. Mike responded to my first email and ghosted me after with no response after several follow-up emails. Mike, if you're not interested in my business, just say so. You're holding people up who think you're working on a solution for them when you're really not. Poor business practice and nonexistent customer service.

Thang and his team have provided stellar service for several years to meet our complex set of…read morecoverage needs comprising 6 policies. Every contact has received a prompt and informative reply, whether to review premiums, change coverage or report claims. The team's focus on customer satisfaction is awesome. Very highly recommended!

Thang has been my go-to agent since his State Farm days, and I truly appreciate everything he has…read moredone to keep me protected and insured. He is highly communicative, responsive, and consistently provides white-glove service. Since we met in 2022, he has always gone above and beyond to ensure my needs are met. I couldn't ask for a better agent--someone I can trust and rely on without hesitation. Thank you Thang!

They are very unprofessional and didn't help me to bring down my payment I don't recommend anyone…read moreto have insurance from them or please don't work with this agent Mr.Moody. I have asked and make schedule with him to talk over the phone but he ignored my calls. If I could I would give them zore in rate.

Although I did not get insurance with Anthony, he was friendly and very responsive in getting me an…read moreinitial quote and I appreciated this.

I had an outstanding experience with AAA customer service thanks to Angelique, Jenn (Manager), and…read moreShree. From start to finish, they were incredibly professional, attentive, and genuinely committed to helping me. Angelique was patient and thorough, making sure all my questions were answered clearly. Jenn, as the manager, demonstrated exceptional leadership and went above and beyond to ensure everything was handled smoothly and efficiently. Shree was equally helpful, kind, and responsive, making the entire process stress-free. It's rare to come across a team that is not only knowledgeable but also truly cares about customer satisfaction. Their teamwork, communication, and dedication made a big difference in my experience. I highly recommend AAA, especially with a team like this supporting their customers. Thank you all again for your excellent service!

To Whom It May Concern, I am writing to formally complain…read moreabout repeated misinformation and lack of follow-through by staff at the AAA branch on Brokaw Road. A few months ago, I went to this location to handle my mother's handicap placard using a valid Power of Attorney. I was incorrectly told by a staff member that a Power of Attorney would not work under DMV rules. This information was false. I later confirmed directly with the DMV that a valid Power of Attorney does cover all of my mother's DMV-related needs, including this matter. Yesterday, I returned to the same AAA location to cancel two memberships--one for my mother and one for my aunt--both of whom I legally represent under Power of Attorney. The front desk employee, who identified himself as Javier, stated that he would remove both individuals from the account and that all calls would stop. Unfortunately, that did not happen. Today, I have received multiple calls from AAA stating that these accounts are "expired" and need renewal. I had to repeatedly explain that both memberships were already canceled and that both individuals have permanent handicap placards, making the memberships unnecessary. This reflects a serious lack of communication, training, and follow-through by your staff. Power of Attorney is a legally recognized document, and it should not be dismissed or misunderstood by AAA employees. Additionally, when a cancellation is confirmed in person, it must be properly processed to avoid continued harassment by phone. I expect the following: 1. Immediate confirmation that both accounts are fully canceled 2. Written assurance that no further calls will be made regarding these accounts 3. Proper staff training regarding the validity and scope of Power of Attorney documents This situation has been unnecessarily time-consuming and frustrating and should not happen again. SMH ‍

Joe from Peterson & Grantham helped me navigate a complex home insurance search after my renewal…read morepremium jumped significantly. I was comparing multiple carriers and brokers simultaneously, and Joe stood out for his responsiveness, attention to detail, and willingness to dig into the specifics when I had hard questions. He corrected data errors quickly, explained coverage differences clearly, and got me bound on a CIG policy with better coverage than my prior Travelers policy, saving me over $1,000 a year in the process. Smooth from start to finish. Highly recommend.

Joe is great! Super responsive and knowledgable and helped me find a policy for a home that is a…read morebit harder to insure.

I worked with Will when I needed assistance filing for insurance due to losing my job. Will was…read moreAMAZING!!!!! I was very confused with the whole process since I had never been through that before and he assured me "we will get this done together, I will walk you through all of this". I knew from the beginning he was going to help me in anyway he can. I had a follow up question a week later, emailed him, and he called me over the weekend to answer any questions I had. I HIGHLY recommend Will!!!! You will not be let down.

Lydia Ayento is very nice and super helpful in getting my insurance renewed. My insurance company…read morenotified me that my house must meet certain conditions before the policy can be renewed. Due to unusual circumstances, these conditions were meet/done only two days before policy expired. Lydia promptly collected all evidence and sent the underwriter for review. The policy is renewed one day before expiration. Meantime, Lydia got quotes from other insurers to ensure that I can switch to other insurance companies when non-renewal of my current home insurance company. Thank you Lydia

Great customer service. They are always available with everything I need. They customize your…read morecoverage that you need, so you do not pay extra for thing you don't need. Since you have to have insurance why not pick someone that knows you and that you trust.

Called to request a quote a gentleman answered asked a few questions and was on hold a couple of…read moretimes. He had my address and dob only not my cars info or my husbands car or any of my husband's info for that matter and the guy said he'd look for the best rates.... obviously nonsense but why even call him on it... I was a potential client who could have been spending up to $500 monthly.

Candice was very helpful in explaining all the intricacies of insurance and the importance of…read morehaving the right amount of coverages in place. Candice helped me review all my assets to make sure I had enough coverage in the case of an unforeseen incident. I've now purchase renters, auto, and business coverage form her. I recently had a daughter and had been procrastinating on getting a life insurance policy and Candice was able to help me with this also! She's very thorough, detailed and has great pricing. On top of all this, Candice is always friendly and a pleasure to do business with. Candice has been in the industry 10+ years and I was very impressed by the awards she has received for providing great service. Even when she is unavailable she has a full staff ready to assist in her place. I've already recommended various family and friends to her and she has taken good care of them all! I highly recommend you give her a look for all your insurance needs!

If there was a MINUS 5 out of 5 that I could give this agency I would have done that. The agency…read moreowner and her staff are incredibly rude/ arrogant and dishonest to work with. They change your policy details without your knowledge or approval. They charge you for a renewal you did NOT approve and use your payment information on file quietly and after the money is taken from your account you come to know what they have done. When you request to talk to the owner she is very rude on the phone and has NO customer service skills. She will LIE to you on your face that you had approved the renewal. Only when threatened with legal action does she work to cancel the policy and give the refund. I am SHOCKED that Farmers has these kind of agents selling their policies. I came to them reading their reviews and now I realized they have somehow managed to get a high rating on google with potentially false reviews they have created with someone's help! Its incredible that they still exist!