I cannot recommend Alex highly enough. She is incredibly quick to respond and has an impressive…read moredepth of knowledge regarding all things insurance. Working with her has been a seamless experience, and I truly couldn't ask for a better agent relationship. Thank you Alex.

Brendan has been so helpful for many years. My homeowners insurance was making my life unbearable…read more After a year of meeting their demands for algae removal, roof repairs, tree removal, whole house water leak detection with auto shut off, cold temperature monitors, smoke detection with 24/7 live monitoring, they cancelled my policy. The day of the notice, Brendan was looking for alternatives. They next day we were done. He answered all of my questions very promptly and with great compassion for my situation. He treated me like I was family. Doesn't get any better than that!

Ana Orozco is a true professional! I was helped quickly, everything was explained very clearly and…read moreI was all set up in one day! Thank you!

We had been with our former State Farm Insurance broker since 2008 who retired, then whose practice…read morewas taken over in 2018 by the effective and empathetic, Ana Orozco. Like other clientele stated, we found that Ana Orozco has treated us as valued clients in all our interactions. As a case in point, during the 2020 fire summer season, Ana unexpectedly contacted our household to advise us of the changing red zone / evacuation lines in nearby zip codes which was hugely surprising, but which we found to ultimately be, caring and pro-active. Moreover, in 2021 when State Farm's corporation rolled out policy & pricing changes, she did a Zoom conference call with us, to walk through the changes & to review ways to alter our policy for savings. Her staff members form her great support team. Veronica, Maria, & Jackie have assisted us in various capacities. Each have proven helpful in a clinch, whether forwarding key policy change requests, taking over the phone payments, booking appointments, or communicating essentials. For example, in Spring 2021, I contacted the front office to advise them of our pending car purchase (within 24hours). All details were passed along to Ana & on the next day of purchase, our new State Farm auto insurance policy was queued up, ready to go. This particular State Farm brokerage firm & staff continue to represent positive client experiences.

Jason just saved me a ton of money on my home & auto insurances! He was very easy to communicate…read morewith and answered all of my questions quickly. Thanks!

On a referral six months ago, I switched from Progressive to Amaral & Soares. They immediately…read moresaved me about ten percent on my Auto premiums. I also purchased an Ho6 policy for my condo. These guys are knowledgeable and the service I have received from them has been superb.

If I could give one hundred negative stars I would. I contacted Dora's office last week for an…read moreinsurance quote. At the beginning, she seemed very professional and pleasant to work with. Over the next couple of days, we played phone tag and we weren't able to connect because I run a restaurant, and the end of the week/weekend is the busiest for us. Finally, today I was able to send her the credit card information she needed to purchase the policy, and I expected nothing else after that, but to get my insurance coverage finalized. After a few hours of having sent the information, she emailed me to say that the card was declined and I figured I had given her the wrong zip code. After asking her to confirm the zip code, she then responded "please provide me with the full address and be sure it is the correct one. So I don't have waste your time and my time". Instead of responding to her email I asked her to call me at which point she did. When I picked up, I told her that as a business owner I would never speak to a customer like that, and she responded by saying that she had been trying to contact me. When I told her I run a business and that it was rude the way she addressed me, she simply hung up the phone. After being cut off, I dialed her back and she let it ring and ring then emailed me while I was still on the phone waiting for her to pick up and said, "sorry Isabella, I'm on the line". Firstly, as a business owner, I would never see an interaction like this as a waste of my time. Secondly, I would never speak to anyone the way this lady did. Luckily, I was able to find another broker who was able to get me the same exact quote for $500 less, which now makes me wonder how legitimate this woman's insurance agency is.

Awful customer service, rude and very unprofessional! A family member contacted the agency for a…read morequote and was basically hung up on and told to stop wasting their time.

I have been with State Farm for over 20 years now! The very best in my opinion. Seriously like…read morefamily. Always looking out for me and what discounts they can give me. Here's to another year!!!

I received great customer service from the agent I spoke. She was courteous, police and well…read moreinformed. She was able to answer all my questions and provide additional information. I would recommend this agency to any of my friends.

Tina, 3000miles per…read moreyear? That was a false statement. You are the one that I signed up for in your office you did not tell me that and I still have our agreement. I could've sue your company for being a fraud!!..STAY AWAY FROM THIS COMPANY PEOPLE!!!

UPDATED: 2/27/2019…read more Everything that you needed to know was told to the contractor. The professional contractor stated adamantly that he never dealt with an insurance company that wanted to talk directly to the homeowner so incessantly. The only logical reason from our point of view would be that you were trying to find 'fault' in our proper claim. In any case, it was quicker and easier to handle it as an out-of-pocket expense than to deal with your office. State Farm used to have these commercial that ends with a song: "Like a good neighbor, StateFarm is there..." Well, YOU weren't 'THERE' for us when we needed ya!! Folks, we all get insurance for that safetynet. If they treat an extremely long-standing customer like they did then god help us all when we need this State Farm agent for some once-in-a-lifetime-catastrophic event. Sadly, I wouldn't want to even think about it...

I had a great experience getting my life insurance through State Farm. Alejandro Parada was my…read moreAgent and he was very professional, helpful, and made the entire process simple and easy to understand. I really appreciate his time and excellent customer service. Highly recommend Alejandro!

My state farm agent that I had been with for many years passed away and my account was…read moreautomatically assigned to Alexandra Anderson. I had no say in that decision and was first fine with the change, but after having my first initial call with her husband Harold he gave used car salesman vibes. He was comparing insurance increases to $10 boxes of cereals and the price increases. When I mentioned, I wanted to change to liability only since my car was over 15 years old, he resisted and pushed back and tried to "sell me" on why I should keep it. The car is old and not worth much. He then said we could look at the mileage to see if that's up to date and can be reduced but then gaslighted me into saying "that they have ways of checking" I don't drive very much and during the time I had them as my provider I told him I was working from home so my mileage can be lowered since I barely drive. After 2 more calls with him and I still didn't get good customer service. I had asked to speak to his wife Alexandra, but he said she only sets appointments for clients that purchase other services like life insurance etc. He made it seem my account was "too small" While I had great experience with Nardy (who no longer works there) Harold was not great to work with. Since his wife owns the business, they seem reluctant to help customers unless it's an increase in billing or new services. There was a lot of push back from him to work with me to see what they could do. State farm agents get 10% of each customers monthly billing so it just seemed like he didn't have customer's best interest and his sales tactics were really off putting to me. I never had any issues with any other insurance agent except this one. When I changed agents, he left me a voicemail afterwards. No I don't want to have a call to discuss. So here's my feedback in my review. Please do better for your customers. Customers can sense when you're thinking only about the profits. It shows up in tone, interactions, and "strong negative sales vibes" I would've stayed with them if I didn't have multiple negative phone interactions with her husband Harold. Working with your state farm agent shouldn't be as stressful as my experience.

The perfect insurance company. They have excellent office…read moreExperience -Top care Quality.

Very unprofessional. Blames you for things that are not remotely related to your situation and are…read morenot helpful at all. Wont be back